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BUSINESS CONTINUITY: How to Keep the Grinch from Stealing Your Business Jack Hipple Elliot Consulting Predictive Failure Analysis Consultant www.elliot-consulting.com

STOLE CHRISTMAS WHEN WE WERE NOT LOOKING (UNPREPARED?)

HOW CAN WE AVOID THIS FROM A QUALITY STANDPOINT? HOW CAN WE BE BETTER PREPARED?

WHAT’S OUR NORMAL VIEW OF QUALITY?

WHAT’S OUR NORMAL VIEW OF QUALITY? ,[object Object],[object Object],[object Object],[object Object],[object Object]

IS THAT ENOUGH? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

WHAT ARE ALL THE THINGS INVOLVED? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

HYPOTHESIS: QUALITY IS ALSO THE ABILITY TO CONTINUOUSLY SUPPLY YOUR CUSTOMERS’ NEEDS NO MATTER WHAT!!

NO MATTER WHAT…. ,[object Object]

BUSINESS RESILIENCY What comes to mind? Physical Analogies?

LET’S DISTINGUISH BETWEEN--- BACKUP CONTINUITY RESILIENCY

LET’S DISTINGUISH BETWEEN--- BACKUP Retrieve information Supply alternative CONTINUITY The “whatever” is there for some time frame to keep things going RESILIENCY Business survives as if nothing happened under any circumstance

Business Resiliency Before After Assets Finance Vulnerability and Risk Communications IT Customer Care

VULERABILITY AND RISK ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

WHAT IS YOUR BUSINESS TOLERANCE?

WHAT’S THE RISK? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

COMMUNICATIONS AND DATA STRATEGIES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CRISIS MANAGEMENT ,[object Object],[object Object],[object Object],[object Object],[object Object]

INCIDENT COMMAND SYSTEM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

BUSINESS RECOVERY ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

IT RESTORATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

RESILIENCY: Before and After, Not Just During

IT ,[object Object],[object Object],[object Object],[object Object],[object Object]

ASSETS ,[object Object],[object Object],[object Object],[object Object],[object Object]

Customer Care ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

AWARENESS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

BUSINESS IMPACT ANALYSIS ,[object Object],[object Object],[object Object]

A WRITTEN BUSINESS RESILIENCY PLAN ,[object Object],[object Object],[object Object],[object Object],[object Object]

TRAIN, PRACTICE, AND REVIEW ,[object Object],[object Object],[object Object],[object Object],[object Object]

A SUPPORTING TOOL: PREDICTIVE FAILURE ANALYSIS ™ Note: Brief mention of this in 9/05 presentation made to section

HOW DO WE NORMALLY TRY TO THINK OF ALL THE THINGS THAT MIGHT GO WRONG? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

AN ALGORITHM TO ASSIST ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

EXAMPLES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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