DiversityManagement: Eine neue Managementkultur der Vielfalt—für eine neues Image der Bibliotheken/Diversity Management: A New Management Culture of Diversity—For a New Image of Libraries by Wolfgang Kaiser (Berlin: Simon Verlag für Bibliothekswissen, 2008—e22.00, ISBN 978-3-940862-02-0), 134 pp.) describes how, in the context of libraries, diversity management employs the heterogeneity of employees, with their different life plans, experiences, and discernible differences, as an enrichment of the not-for-profit organization. Ultimately, this mirrors a differentiated customer orientation. After a theoretical introduction, definitions of the method are related to the social changes of the library sphere. The library as a communication place and public space requires a changed management which takes into account the cultural variety within the population and with it the user. Best practice examples from the United States, Great Britain, and Denmark underscore the impact and show ways for the application of this method. Implications for new challenges for education, training, and future personnel planning in libraries are noted. Diversity management can improve the image, the social position, and the political weight of libraries and promote them.

1. Diversity Management: a new Management culture of diversity - for a new image of libraries Multicultural Libraries: practice makes perfect! Study Visit November 2–3, 2009 by Wolfgang Kaiser

3. Starting questions 3.) Do the cultural services of the library reflect the cultural preferances of people with different cultural backgrounds and different language skills? 4.) Do libraries really meet the needs of people with a different sexual orientation in the same way as for other people?

4. Starting questions 5.) Can people with different divers-abilities really use the library services? 6.) Do libraries adress women and men in in a gender specific way without any clichés and stereotypes?

6. Different approaches 3 paradigms: => discrimination and fairness => access and legitimation => learn- and effectivness

10. The multicultural organisation Intercultural competency => diversity-training within our profession Pre-conditions for diversity management => implementation also into the curriculum for future librarians

14. Best Practice

15. Best Practice Ocean County Library (New Jersey): => Library of the Future–award => Diversity Cookbook

20. Thanks for your attention!