SlideShare a Scribd company logo
1 of 31
The ‘Higher Education in a  Web 2.0 World’ Report:  Implications For IT Service Departments Brian Kelly UKOLN University of Bath Bath, UK UKOLN is supported by: This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence (but note caveat) Acceptable Use Policy Recording of this talk, taking photos, discussing the content using email, instant messaging, blogs, SMS, etc. is permitted providing distractions to others is minimised. Resources bookmarked using ‘ bucs-200906 ' tag  http://www.ukoln.ac.uk/web-focus/events/seminars/bucs-200906/ Email: [email_address] Twitter: http://twitter.com/briankelly/   Blog: http://ukwebfocus.wordpress.com/
About Me ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Introduction
About My Past ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Using Tools I Talk About  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Talks given in 2008 covered Web 2.0, accessibility & standards. Introduction Note also use of blogs, video blogs, YouTube, Twitter, …
About This Talk ,[object Object],[object Object],[object Object],[object Object],[object Object],Introduction
The CLEX Inquiry ,[object Object],[object Object],[object Object],[object Object],“ Web 2.0 in HE” Report ,[object Object],[object Object],[object Object]
The Cloud ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Student Experience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What should Bath do?
Web 2.0 ,[object Object],[object Object],Web2MemeMap, Tim O’Reilly, 2005 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0
Benefits of Web 2.0/Social Web ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social Web and Students ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Can we regard a student’s social network as a more democratic equivalent of the old school tie (public school) network
Social Web & Staff/Researchers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Increasingly Web 2.0-savvy staff may be managing their ‘personal brand’, professional impact and engaging in personal identity management
Social Web and Librarians /  E-Learning Support Staff ,[object Object],[object Object],[object Object],[object Object]
Social Web and IT Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Developer’s Blog ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Originally at http://in-cider.spaces.live.com/ Now at http://ick2.wordpress.com/
The IT Service’s Blog ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://blogs.edgehill.ac.uk/techservices/
Senior Managers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ Formally announced the Google mail for students option last night by sending an email to all staff and students. Replies are split almost 50/50. From students saying this is great news, and from staff saying why can't we have it!”
Who’s Blogging & Who’s Not? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Are senior managers blogging because of others concerns over AUP, precedents, …? Note see my “ Defend this Tory MP (yes, really!) ” blog post In-house (& Twitterer) In-house (& Twitterer) Hosted on Blogger
Plants and Resource Investigators ,[object Object]
Resource Investigation ,[object Object],[object Object],[object Object],We used to have email & annual conferences We now have rich portfolio of tools (blogs, Twitter, wikis, Skype, …)  Particular benefits for IT staff – we’re comfortable with IT!
What About Twitter? ,[object Object],[object Object],[object Object],[object Object],[object Object],Questions : Multiple Twitter accounts? News dissemination or user engagement? Do you follow back and respond? Should BUCS promote access? Is there a role for Yammer? …
The Researcher’s Perspective ,[object Object],[object Object]
What Are They Saying About BUCS? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IT Services 1.0! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide first used at UCISA Management Conf: “So true!”
IT Services 2.0 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deployment Strategies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Risk Management  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Critical Friends / Friendly Critics ,[object Object],See <http://critical-friends.org/> Critical Friends has a formal definition, providing an informed but confidential advice and feedback. Friendly critics, however, may give such advice in an open forum Paul Walk (UKOLN) was described as a ‘critical friend’ of JISC See <http://dev8d.jiscinvolve.org/2009/ 02/10/five-minute-interview-paul-walk/>
Towards a Framework ,[object Object],Biases Subjective factors Intended Purpose Benefits  (various  stakeholders Risks  (various  stakeholders Missed Opps.  (various  stakeholders Costs  (various  stakeholders ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],See blog post on Critical Friends, Friendly Critics (and Hostile Opponents!)
Using The Framework ,[object Object],Note personal  biases! Intended Purpose Benefits  (various  stakeholders Risks  (various  stakeholders Missed Opps.  (various  stakeholders Costs  (various  stakeholders Community  support Rapid  feedback Justify ROI Org. brand Community- building Low? Twitter for individuals Organisational Fb Page Marketing  events,…  Large  audiences Ownership,  privacy, lock-in Marketing  opportunity Low? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conclusions The future is exciting - but  IT Services 2.0  will need to address the challenges. Let the debate begin! Acknowledgments to Michael Edson for the  Web Tech Guy and Angry Staff Person  post / comic strip

More Related Content

What's hot

What's hot (20)

Exploiting The Potential Of Blogs and Social Networks Introduction
Exploiting The Potential Of Blogs and Social Networks Introduction Exploiting The Potential Of Blogs and Social Networks Introduction
Exploiting The Potential Of Blogs and Social Networks Introduction
 
UKWebFocus blog posts
UKWebFocus blog postsUKWebFocus blog posts
UKWebFocus blog posts
 
Community Led Activities
Community Led ActivitiesCommunity Led Activities
Community Led Activities
 
Accessibility 2.0: People, Policies and Processes
Accessibility 2.0: People, Policies and ProcessesAccessibility 2.0: People, Policies and Processes
Accessibility 2.0: People, Policies and Processes
 
What Uses for New Digital Technologies?
What Uses for New Digital Technologies?What Uses for New Digital Technologies?
What Uses for New Digital Technologies?
 
New to the Sector? New to Web Management? New to IWMW?
New to the Sector? New to Web Management? New to IWMW?New to the Sector? New to Web Management? New to IWMW?
New to the Sector? New to Web Management? New to IWMW?
 
What Can We Learn From Amplified Events?
What Can We Learn From Amplified Events?What Can We Learn From Amplified Events?
What Can We Learn From Amplified Events?
 
Engagement, Impact, Value: Introduction
Engagement, Impact, Value: Introduction Engagement, Impact, Value: Introduction
Engagement, Impact, Value: Introduction
 
The Use of the Social Web in Scholarly Communication
The Use of the Social Web in Scholarly CommunicationThe Use of the Social Web in Scholarly Communication
The Use of the Social Web in Scholarly Communication
 
“Library 2.0: Balancing the Risks and Benefits to Maximise the Dividends”
“Library 2.0: Balancing the Risks and Benefits to Maximise the Dividends”“Library 2.0: Balancing the Risks and Benefits to Maximise the Dividends”
“Library 2.0: Balancing the Risks and Benefits to Maximise the Dividends”
 
Engaging Virtual Communities: Web 2.0
Engaging Virtual Communities: Web 2.0Engaging Virtual Communities: Web 2.0
Engaging Virtual Communities: Web 2.0
 
Organisational Use of Twitter
Organisational Use of TwitterOrganisational Use of Twitter
Organisational Use of Twitter
 
Preservation for the Next Generation
Preservation for the Next GenerationPreservation for the Next Generation
Preservation for the Next Generation
 
Mobile Technologies: Why Library Staff Should be Interested
Mobile Technologies: Why Library Staff Should be InterestedMobile Technologies: Why Library Staff Should be Interested
Mobile Technologies: Why Library Staff Should be Interested
 
IWMW 2012 conclusions
IWMW 2012 conclusionsIWMW 2012 conclusions
IWMW 2012 conclusions
 
The Social Web and the Information Professional: Risks and Opportunities
The Social Web and the Information Professional: Risks and OpportunitiesThe Social Web and the Information Professional: Risks and Opportunities
The Social Web and the Information Professional: Risks and Opportunities
 
The Future for Educational Resource Repositories in a Web 2.0 World
The Future for Educational Resource Repositories in a Web 2.0 WorldThe Future for Educational Resource Repositories in a Web 2.0 World
The Future for Educational Resource Repositories in a Web 2.0 World
 
IWMW 2012: Welcome
IWMW 2012: WelcomeIWMW 2012: Welcome
IWMW 2012: Welcome
 
What Does Openness Mean To The Openness Museum Community
What Does Openness Mean To The Openness Museum CommunityWhat Does Openness Mean To The Openness Museum Community
What Does Openness Mean To The Openness Museum Community
 
This Year's Technology That Has Blown Me Away
This Year's Technology That Has Blown Me AwayThis Year's Technology That Has Blown Me Away
This Year's Technology That Has Blown Me Away
 

Similar to The 'Higher Education in a Web 2.0 World' Report: Implications For IT Service Departments

[MS PowerPoint 97/2000 format]
[MS PowerPoint 97/2000 format][MS PowerPoint 97/2000 format]
[MS PowerPoint 97/2000 format]
webhostingguy
 
[MS PowerPoint 97/2000 format]
[MS PowerPoint 97/2000 format][MS PowerPoint 97/2000 format]
[MS PowerPoint 97/2000 format]
webhostingguy
 

Similar to The 'Higher Education in a Web 2.0 World' Report: Implications For IT Service Departments (20)

Blogs at University of Wales, Newport
Blogs at University of Wales, NewportBlogs at University of Wales, Newport
Blogs at University of Wales, Newport
 
Let's Do It Now! Mainstream Uses Of Collaborative Technologies
Let's Do It Now! Mainstream Uses Of Collaborative TechnologiesLet's Do It Now! Mainstream Uses Of Collaborative Technologies
Let's Do It Now! Mainstream Uses Of Collaborative Technologies
 
Realising Potential Of Web 2 0
Realising Potential Of Web 2 0Realising Potential Of Web 2 0
Realising Potential Of Web 2 0
 
Web 2.0: How Should IT Services and the Library Respond?
Web 2.0: How Should IT Services and the Library Respond?Web 2.0: How Should IT Services and the Library Respond?
Web 2.0: How Should IT Services and the Library Respond?
 
A Strategy For Web 2 0 (Tin180 Com)
A Strategy For Web 2 0 (Tin180 Com)A Strategy For Web 2 0 (Tin180 Com)
A Strategy For Web 2 0 (Tin180 Com)
 
web 2.0
web 2.0web 2.0
web 2.0
 
Developing a Web 2.0 Strategy
Developing a Web 2.0 StrategyDeveloping a Web 2.0 Strategy
Developing a Web 2.0 Strategy
 
Virtual Space for All: The Opportunities and Challenges Provided by the Socia...
Virtual Space for All: The Opportunities and Challenges Provided by the Socia...Virtual Space for All: The Opportunities and Challenges Provided by the Socia...
Virtual Space for All: The Opportunities and Challenges Provided by the Socia...
 
Technological Challenges Posed By Web 2.0
Technological Challenges Posed By Web 2.0Technological Challenges Posed By Web 2.0
Technological Challenges Posed By Web 2.0
 
Benefits of the Social Web: How Can It Help My Museum?
Benefits of the Social Web: How Can It Help My Museum?Benefits of the Social Web: How Can It Help My Museum?
Benefits of the Social Web: How Can It Help My Museum?
 
A Strategy for Web 2.0
A Strategy for Web 2.0A Strategy for Web 2.0
A Strategy for Web 2.0
 
Digital Natives Run by Digital Immigrants: IT Services Are Dead – Long Live I...
Digital Natives Run by Digital Immigrants: IT Services Are Dead – Long Live I...Digital Natives Run by Digital Immigrants: IT Services Are Dead – Long Live I...
Digital Natives Run by Digital Immigrants: IT Services Are Dead – Long Live I...
 
[MS PowerPoint 97/2000 format]
[MS PowerPoint 97/2000 format][MS PowerPoint 97/2000 format]
[MS PowerPoint 97/2000 format]
 
[MS PowerPoint 97/2000 format]
[MS PowerPoint 97/2000 format][MS PowerPoint 97/2000 format]
[MS PowerPoint 97/2000 format]
 
Deployment Strategies For Web 2.0
Deployment Strategies For Web 2.0Deployment Strategies For Web 2.0
Deployment Strategies For Web 2.0
 
How Recent Web Developments Offer Low-cost Opportunities for Service Development
How Recent Web Developments Offer Low-cost Opportunities for Service DevelopmentHow Recent Web Developments Offer Low-cost Opportunities for Service Development
How Recent Web Developments Offer Low-cost Opportunities for Service Development
 
We're The Young Generation, And We've Got Something To Say!
We're The Young Generation, And We've Got Something To Say!We're The Young Generation, And We've Got Something To Say!
We're The Young Generation, And We've Got Something To Say!
 
Web 2.0 And The Institutional Web
Web 2.0 And The Institutional WebWeb 2.0 And The Institutional Web
Web 2.0 And The Institutional Web
 
Library 2.0: Opportunities and Challenges
Library 2.0: Opportunities and ChallengesLibrary 2.0: Opportunities and Challenges
Library 2.0: Opportunities and Challenges
 
An Introduction to Web 2.0
An Introduction to Web 2.0An Introduction to Web 2.0
An Introduction to Web 2.0
 

Recently uploaded

Gardella_PRCampaignConclusion Pitch Letter
Gardella_PRCampaignConclusion Pitch LetterGardella_PRCampaignConclusion Pitch Letter
Gardella_PRCampaignConclusion Pitch Letter
MateoGardella
 
Beyond the EU: DORA and NIS 2 Directive's Global Impact
Beyond the EU: DORA and NIS 2 Directive's Global ImpactBeyond the EU: DORA and NIS 2 Directive's Global Impact
Beyond the EU: DORA and NIS 2 Directive's Global Impact
PECB
 
1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 -  Danh muc Sach Giao Khoa 10 . pdf1029 -  Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdf
QucHHunhnh
 
1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi  6.pdf1029-Danh muc Sach Giao Khoa khoi  6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdf
QucHHunhnh
 
Gardella_Mateo_IntellectualProperty.pdf.
Gardella_Mateo_IntellectualProperty.pdf.Gardella_Mateo_IntellectualProperty.pdf.
Gardella_Mateo_IntellectualProperty.pdf.
MateoGardella
 
Activity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfActivity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdf
ciinovamais
 

Recently uploaded (20)

Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptxBasic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
 
Paris 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activityParis 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activity
 
Gardella_PRCampaignConclusion Pitch Letter
Gardella_PRCampaignConclusion Pitch LetterGardella_PRCampaignConclusion Pitch Letter
Gardella_PRCampaignConclusion Pitch Letter
 
Introduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The BasicsIntroduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The Basics
 
Advanced Views - Calendar View in Odoo 17
Advanced Views - Calendar View in Odoo 17Advanced Views - Calendar View in Odoo 17
Advanced Views - Calendar View in Odoo 17
 
Beyond the EU: DORA and NIS 2 Directive's Global Impact
Beyond the EU: DORA and NIS 2 Directive's Global ImpactBeyond the EU: DORA and NIS 2 Directive's Global Impact
Beyond the EU: DORA and NIS 2 Directive's Global Impact
 
ICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptxICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptx
 
1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 -  Danh muc Sach Giao Khoa 10 . pdf1029 -  Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdf
 
Unit-IV; Professional Sales Representative (PSR).pptx
Unit-IV; Professional Sales Representative (PSR).pptxUnit-IV; Professional Sales Representative (PSR).pptx
Unit-IV; Professional Sales Representative (PSR).pptx
 
Accessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impactAccessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impact
 
Advance Mobile Application Development class 07
Advance Mobile Application Development class 07Advance Mobile Application Development class 07
Advance Mobile Application Development class 07
 
1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi  6.pdf1029-Danh muc Sach Giao Khoa khoi  6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdf
 
INDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptx
INDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptxINDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptx
INDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptx
 
Gardella_Mateo_IntellectualProperty.pdf.
Gardella_Mateo_IntellectualProperty.pdf.Gardella_Mateo_IntellectualProperty.pdf.
Gardella_Mateo_IntellectualProperty.pdf.
 
Mehran University Newsletter Vol-X, Issue-I, 2024
Mehran University Newsletter Vol-X, Issue-I, 2024Mehran University Newsletter Vol-X, Issue-I, 2024
Mehran University Newsletter Vol-X, Issue-I, 2024
 
Ecological Succession. ( ECOSYSTEM, B. Pharmacy, 1st Year, Sem-II, Environmen...
Ecological Succession. ( ECOSYSTEM, B. Pharmacy, 1st Year, Sem-II, Environmen...Ecological Succession. ( ECOSYSTEM, B. Pharmacy, 1st Year, Sem-II, Environmen...
Ecological Succession. ( ECOSYSTEM, B. Pharmacy, 1st Year, Sem-II, Environmen...
 
Activity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfActivity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdf
 
Web & Social Media Analytics Previous Year Question Paper.pdf
Web & Social Media Analytics Previous Year Question Paper.pdfWeb & Social Media Analytics Previous Year Question Paper.pdf
Web & Social Media Analytics Previous Year Question Paper.pdf
 
Key note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdfKey note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdf
 
APM Welcome, APM North West Network Conference, Synergies Across Sectors
APM Welcome, APM North West Network Conference, Synergies Across SectorsAPM Welcome, APM North West Network Conference, Synergies Across Sectors
APM Welcome, APM North West Network Conference, Synergies Across Sectors
 

The 'Higher Education in a Web 2.0 World' Report: Implications For IT Service Departments

  • 1. The ‘Higher Education in a Web 2.0 World’ Report: Implications For IT Service Departments Brian Kelly UKOLN University of Bath Bath, UK UKOLN is supported by: This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence (but note caveat) Acceptable Use Policy Recording of this talk, taking photos, discussing the content using email, instant messaging, blogs, SMS, etc. is permitted providing distractions to others is minimised. Resources bookmarked using ‘ bucs-200906 ' tag http://www.ukoln.ac.uk/web-focus/events/seminars/bucs-200906/ Email: [email_address] Twitter: http://twitter.com/briankelly/ Blog: http://ukwebfocus.wordpress.com/
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31. Conclusions The future is exciting - but IT Services 2.0 will need to address the challenges. Let the debate begin! Acknowledgments to Michael Edson for the Web Tech Guy and Angry Staff Person post / comic strip