2. Liberty Management is there to help when you need it most.
We have dedicated ourselves over the last 25 years to taking
facilities to the next level. Liberty excels at total operations
management, whether it is in the golf or tennis industry, We
have built a team to work with any facility in a āHands Onā
approach to develop every aspect of your business.
Liberty believes that every facility has a source of untapped
potential, in terms of the overall experience and the
profitability it can generate. Whether it be by management,
consulting or acquisition, we will realize that potential in every
facility we come in contact with.
Liberty has experience nationally and will offer that
knowledge along with cutting edge technology to ensure that
the goals set are realized and your facility goes to new heights.
3. Our Team
Bud Connors (COO)
As a native of Boston MA, Bud attended Bentley College in
Waltham MA. Budās 30 year career in the Golf, Tennis and
Hospitality Industry entailed positions as Regional Vice
President with Club Corp of America and Meadowbrook
Golf Group where his focus was āTurnaround Operationsā,
Rejuvenation, Management and Capital Construction.
Budās 30 years in the industry were primarily on the east
coast of the United States with the last 16 being mainly in
the Mid-Atlantic. Bud recently engineered a revival of the
municipal courses of Philadelphia and introduced the First
Tee Program there as well. Budās affiliations are many;
some of them are Philadelphia Chamber of
Commerce,United States Tennis Association (USTA),
United States Golf Association (USGA), NGF (National Golf
Foundation), National Golf Course Owners Association
(NGCOA), Philadelphia Better Business Bureau and the
Publink Golf Group.
4. Our Team
Bob Ewing (CEO)
Bob has lived in the Philadelphia area his entire life and
was educated at Temple University in Philadelphia. Bobās
Industry career has spanned over 15 years and has
included positions with such companies as Club Corp of
America, Meadowbrook Golf Group and Gotham Golf.
Bob has most recently been the Vice President of Ron
Jaworski Management and over saw properties in the
Mid-Atlantic states including Pennsylvania, New Jersey,
Delaware and West Virgina. In his time with Ron
Jaworski, Bob took the company from managing one
course to six in his seven year term. Bobās affiliations start
with the PGA of America and include The National Golf
Course Owners Association (NGCOA), The National Golf
Foundation (NGF), the United States Tennis Association
(USTA), United States Golf Association (USGA) and The
Dick Smith Golf Teaching Academy (DSGA).
5. Our Team
Jay Parisien
(Agronomic Expert)
Hailing from western Massachusetts (North Adams), Jay
obtained a Turf management degree for the University of
Massachusetts. His 29 years of golf course management in the
Mid Atlantic area, started in Baltimore Maryland and is
presently the Golf Course Superintendent at Bala Golf Club in
Philadelphia. During the last three decades Jay has worked at
private, public and daily fee facilities initiating and managing
construction and renovation projects along with over seeing day
to day operations. Jay has held a Regional Superintendent
position with Club Corporation of America (CCA), and obtained
his certification from the Golf Course Superintendents of
America (GCSAA) in 1996. Jayās affiliations include the USGA,
GCSAA, Pennsylvania Golf Course Superintendents Association
(PGCSA), Philadelphia Association of Golf Course
Superintendents (PAGCS), Pennsylvania Turfgrass Council
(PTC), and The First Tee of Philadelphia (PFT). Jay currently
serves as Vice President of the PAGCS and is an active board
member with the PGCSA and PFT
6. Our Focus
Our 5 Core Principles
Practice Strong Healthy Business, Professional & Personal Ethics
We hold business and professional integrity to be paramount and we value openness
and honesty and encourage our employees to enjoy their jobs. We maintain a
transparency in all business practices.
Recruit, Develop, Respect, Motivate & Retain Good People
We hire only the most experienced, ethical and professional employees. Each member
of our team is educated, accredited and certified in their respective fields and each
is taught the importance of Customer Service.
Deliver Sound and Effective Management
We pride ourselves on our healthy, functional and sound business and corporate culture.
Build and Maintain Organizational Professionalism
We build āThe Bookā in Club management, using state of the art processes and
technologies when planning objectives, goals and strategies.
Deploy & Manage Investment Appropriate to Need & Work
We work to maximize the efficiency of spending and eliminate waste whenever
and wherever possible. We support our projects with appropriate capital and investment.
7. Our Focus
Our Patented 7 Step Process
Scope of Work
Agree on the āScope of Engagementā between Owner and LMC, establishing objectives
(Compensation, Metrics, Expansion & Termination)
Historical Overview
Become familiar with the Club, itās History and itās Players
Club Business & Operations Research
Includes Capital Assets (All Facilities), Financials,
Management and Personnel, Conduct VIP Interviews,
Member and Patron Surveys and Focus Groups
Market Research
Provide Demographics and Psychographics of Players / Members,
Community and Competition
Assessment and Diagnosis
Share Assessment of the Issues that face the Club & Address needs for
successful Management, Operations Investment, Marketing and Related areas
LMC Management Operations Plan
The Operating / Management Strategy will focus on all areas of Business,
Operations, Marketing, Staff Development and other Related Issues used to Stabilize
and revitalize the entire Facility with a 3 to 5 year Capital Plan / Proforma designed
to move a facility to the next level of success
Management / Investment Implementation Plan
Provide our plan to clients who retain LMC to manage the facility, paying
special attention to the Client / Customer experience, Club Operations,
Club Financials and Related Issues
8. Our Focus
Our Consulting Focus
We help Facilities Navigate through Challenges, such as
Financial Woes, Personality Conflicts, Customer Service Training,
Facility Construction Inquiries, Event Management, Membership
Building / Retention, Technology Information and Integration,
Interior Design and Renovation, Agronomic Evaluation /
Planning and Cost Control Analysis.
We work with Clients to Promote an Exceptional Customer
Experience by providing our expertise in Training Techniques,
Leadership, Counsel and Implementation. We will establish the
Criteria for the Ultimate Customer Experience and will teach the
guidelines needed for implementation.
We Offer Pricing based on the needs of each Facility and will
tailor a program that will meet your expectations.
9. Our Experience
Hereās What We've Done
Public Facilities
Cobbs Creek Golf Course (Philadelphia. PA)
Walnut Lane Golf Course (Philadelphia. PA)
FDR Golf Course (Philadelphia, PA)
Juniata Golf Course (Philadelphia, PA)
John F. Byrne Golf Course (Philadelphia, PA)
The Sports Center (Philadelphia, PA)
Case History: Cobbs Creek Golf Club
Problems:
-Customer Service Issues
- Faulty Irrigation
- Drainage Issues
- Inadequate Agronomic Plan
- Antiquated Maintenance Equipment
Solutions:
- Conducted Customer Service Education Programs
- Initiated 2-3 Year Irrigation/Drainage Plan
- Provided Detailed Annual Agronomic Plan
- Implemented Equipment Replacement Strategy
10. Our Experience
Hereās What We've Done
Daily Fee Facilities
Emerson Golf Club (Emerson, NJ)
Valley Brook Golf Club (Paramus, NJ)
Valleybrook Country Club (Blackwood, NJ)
Middletown Country Club (Middletown, PA)
Birkdale Golf Club (Richmond, VA)
Riverwinds Golf & Tennis Club (W.Deptford, NJ)
Edgewood In The Pines Golf Club (Drums, PA)
Ed Oliver Golf Club (Wilmington, DE)
Maple Ridge Golf Club (Sewell, NJ)
Shalmor Point Golf Club (Pensacola, FL)
Case History: Valley Brook Golf Club
Problems: Solutions:
- Lack of Identity (Public / Daily Fee) - Conducted extensive marketing research
- Customer Service Issues and demographics reporting
- Need to maintain top conditions - Taught Customer Service Training and
- Maintain High End conditions improved Service Techniques
in a cost effective way - Kept price per round competitive
- Facility needs to maintain a - Developed a strong golf league program
āBest Buyā image for golfing public - Created an aggressive tournament sales
program
- Offered golf incentives. Initiated Men's &
Womenās golf associations
11. Our Experience
Hereās What We've Done
High End Daily Fee Facilities
Championsgate Golf Club (Championsgate, FL)
Indian Lakes Golf Club (Daytona, FL)
Running Deer Golf Club (Pittsgrove, NJ)
Deerfield Country Club (Rochester, NY)
Broad Run Golf Club (West Chester, PA)
Hidden Creek Golf Club (Pensacola, FL)
Silver Springs Golf Club (Pensacola, FL)
Sabol Point Golf Club (Orlando, FL)
Brigantine Golf Links (Brigantine, NJ)
Case History: Broad Run Golf Club
Problems: Solutions:
- Customer Service Issues - Taught Customer Service Training and
- Overpopulated marketplace improved Service Techniques
- Facing huge debt service - Attracted dollars from different areas
- Stiff competition in immediate area (Sponsorship programs, assessments, etc.)
- Instability at Club, constant change - Created broad based membership programs,
of ownership which appealed to a wider range of consumer
groups
- Highlighted amenities of club compared to
those of similar stature
- Created a long term sound economic plan
to bring down debt service
12. Our Experience
Hereās What We've Done
Private Facilities
Melrose Country Club (Cheltenham, PA)
Beaver Valley Golf Club (Beaver Valley, PA)
Wild Pines Golf Club (Pocono Pines, PA)
Tantallon Golf & Tennis Club (Washington County, MD)
Birkdale Golf Club (Richmond, VA)
Tiger Pointe Golf Club (Pensacola, FL)
Patuxent Greens Golf Club (Laurel, MD)
Case History: Tantallon Golf & Tennis Club
Problems:
- Lack of golfers that wanted to be members at
one specific golf course
- Improvement of Customer Service Skills
- Trend in area of āPlaying the Fieldā
- Money from Corporate Members has dried up
- Membership retention has been difficult
Solutions:
- Developed creative ways to build core base of customers
- Taught Customer Service Training and Improved Service Techniques
- Increased quality of amenities of club (Food & Beverage, Tennis, etc.)
- Created Tournaments between surrounding clubs
- Expressed advantages of private club atmosphere
(Competitive Events, Less People, Camaraderie)
13. Our Current Projects
Wild Pines Golf & Country Club
Beane Associates Inc.
ORIX Capital Markets
The Dick Smith Golf Academy
15. Our References
Ron Jackson (President / CEO) Meadowbrook Golf Group (407) 589-7200
Dick Smith (Past President PGA of America) (856) 237-4131
Kyra Zoranski (Assistant Vice President PNC Bank) (570) 961-6225
Henry Delozier (Past President NGCOA) (888) 432-9494
Doug Miller (Vice President ORIX Capital Markets) (214)-237-2181
Joe Syrnicj (Fairmount Park Commissioner) (215) 222-6030
Steve Dutill (Park Manager Fairmount Park) (267) 432-2497
Joe Gould (Vice President Fortress Investments) (469) 471-6022
John Myers (Owner / CEO Golf Car Specialties Yamaha) (609) 828-0312
Bill Goodrich (Regional President Helena Chemical) (856) 241-2070
Gil Hansen (Owner Hansen Golf Course Design) (610) 651-2977
16. Contact Us
Bud Connors
Liberty Management & Consulting
COO / Owner
Regional Office
101 Madison Way
Downingtown, PA
budliberty@gmail.com
(215) 485-1204
Bob Ewing
Liberty Management & Consulting
CEO / Owner
Regional Office
3403 Half Mile Post North
Garnet Valley, PA 19060
beliberty@gmail.com
(610)800-9931
Visit Our Website
www.libertymc.us