8. Aloha POS: Features Graphical touch screen interface Item/check splitting options Menu management capabilities Automated promotions Punctuality control through clock-in/clock-out Auto order routing to kitchen Integrated electronic payment processing Reporting
We chose to analyze the Aloha point of sale system for Chili’s Bar and Grill. In particular, we have been working closely with the Mount Pleasant location to gather data necessary to gain a thorough understanding of the system and how it functions within the businesss.
Chili’s is a casual-themed restaurant chain that serves a wide variety of American food with a southwestern, “Tex Mex”, influence. Other non-food products include alcoholic and non alcoholic beverages and merchandise.Locations span the world with franchises in over 30 countries and in all 50 states. The parent company that owns the Chili’s brand is Brinker International Restaurant Company and the franchisee for the Mt. Pleasant outlet is Bonnaroo Restaurant group. They own multiple locations throughout SC and GA. Each branch within Bonnaroo’s locations has an operating partner, which served as our main source of information.
Although the parent company, Brinker International, typically uses Micros point of sale system, Greg Cyrier, President and CEO of Bonnaroo Restaurant Group, chose the Aloha point of sale system provided by Radiant Designs. His reasons for selecting Aloha were the simple, user-friendly design, low cost, and cost management abilities. While
The Aloha point of sale system provides Chili’s with an effective tool to manage an efficient and profitable restaurant. The system is user friendly with a graphical touch screen interface, item/check splitting options, automated promotions, and auto order routing to the kitchent.The clock-in and clock-out feature and integrated electronic payment processing design increases accuracy and speed.Menu management and extensive reporting provides managers with important data that drive business decisions. Front of house reporting includes total sales, server sales, and product mix and labor costs. Performance measures of servers include speed of service item or sales tracking. This feature is also useful for servers, who are able to view their personal performance reports when logged in. Back office reporting relates to tracking restaurant performance as a whole.
The primary business process enabled by the company through the Aloha POS system is customer order processing which we have outlined in the event matrix displayed. The processing of orders consists of 8 separate events in which multiple internal agents participate. First the server must clock into the system and designate the job type they will be performing in the given shift. When a customer’s order is taken, the server logs in, chooses the appropriate corresponding table, and enters the ordered items.The order is transferred to the kitchen or service bar area where the cooks and bartenders prepare the order and notify the servers upon completion.The server is notified and therefore retrieves and delivers the order to the customer. The check is finalized, printed and delivered to customer.The payment process begins when the method of payment is collected and concludes with a receipt being signed or cash being collected.After the last transaction has been finalized, the server must check out by printing a daily sales record and delivering it to the manager for review.The manager ensures that records and receipts correspond.Upon managerial approval of the day’s sales record, the server clocks out to conclude the shift.
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