The document outlines a five step model for social media success: 1) Have knowledge of the product/service, internet, and social media to effectively communicate. 2) Be passionate about your message and engage your audience. 3) Be real, truthful, and patient as it takes time to build an online network. 4) Give value to others before asking for anything in return to cultivate goodwill. 5) Continually provide new, original content to stand out and attract an audience.