1.
 The synchronization and integration of activities,
responsibilities, and command and control
structures to ensure that the resources of an
organization are used most efficiently in pursuit of
the specified objectives. Along with organizing,
monitoring, and controlling, coordinating is one of
the key functions of management

2.
 The Five Whys Technique can be used to identify
the root cause(s) of a problem. Often, what
appears to be a problem is actually a symptom
(sign, indication) of a bigger issue that needs to be
resolved. You can use this technique to help
determine the reason the problem exists by asking
“why” certain things have occurred. Generally, you
should be able to reach the root cause(s) after
asking a series of five whys; however, the number
can vary depending on the situation

3.
 The PROACT Technique encourages a thorough
problem solving approach. The problem is
examined in detail and potential solutions are
carefully reviewed before any decisions are made.
Answer the questions in each of the steps to work
towards a solution

4.
 It can be helpful to include a variety of people and
ideas in the problem solving process. The
Creative Technique uses group work and
brainstorming to develop solutions

5.
 The Collaboration Technique also involves group
work, but is more focused on dealing with
sensitive issues that involve a variety of people
and perspectives. It encourages respect and
understanding for everyone involved in a situation.

6.
 The PDCA Technique is focused on continuous
improvement. Rather than solving a problem after it
has happened, this technique anticipates how a
situation or process can be improved so that problems
can be avoided.
 PLAN • Identify a process or situation that needs to be
improved. • Develop an action plan (solutions) to
address it.
 DO • Carry out the action plan.
 CHECK • Study the results of carrying out the action
plan. What did you learn? Were improvements made?
 ACT • Make a decision. If the action plan was
successful, use it to plan future improvements. If it
was not successful, repeat the cycle and develop a
new approach.

7.
 you will get more information from the people you
manage
 you will increase other trust in you
 you will reduce conflict
 You will better understand how to Motivate Others
 you Will inspire a High level of Commitment in the
people you manage

8.
 Hears the sound
 Superficial Understanding
 Easily Distracted
 Listens For Facts , as opposed to main Ideas
 False “ Uh huhs ”
 Great Potential for miss understanding

9.
 actively hears
 Focus on Content Vs Feelings
 Logically , Emotionally detached
 Ignores non Verbal
 Can repeat words and facts , not meanings
 Anticipates and formulates reply
 Forms opinions
 Can Lead To Emotional Exchanges

10.
 Doesn’t Hear Others
 fakes attention
 Thinks of what to say Next
 Interrupts

11.
 Empathetic , non evaluative
 Listens for Words and feelings , content plus
intent
 Gives Encouraging Verbal and Non Verbal
responses
 Watches for non verbal
 Reflects to clarify and confirm
 Probes For data

12.
 “ A Good listener Tries to understand What the
other person is saying . in the end he may
disagree sharply , but before he disagrees , he
wants to know exactly what it is ”
Kenneth A.Wells , American