QM-006-Building a Learning Organization

Building a Learning Organization HBR on Knowledge Management David A. Garvin 報告者 : 潘建忠 , 吳國瑞 , 古德興

Executive Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Executive Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Executive Summary ,[object Object],[object Object],[object Object],[object Object],[object Object]

Executive Summary ,[object Object],[object Object],[object Object]

學習的重要性 ,[object Object],[object Object],[object Object],[object Object],[object Object]

Learning and improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Meaning, Management, and Measurement ,[object Object],[object Object]

Meaning, Management, and Measurement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Meaning, Management, and Measurement ,[object Object],[object Object],[object Object]

Meaning, Management, and Measurement ,[object Object],[object Object],[object Object],[object Object]

What Is a Learning Organization? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What Is a Learning Organization? ,[object Object],[object Object]

What Is a Learning Organization? ,[object Object],[object Object],[object Object],[object Object]

What Is a Learning Organization? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Building Blocks ,[object Object],[object Object],[object Object]

1. Systematic problem solving ( 系統化的解決問題 ) ,[object Object],[object Object],[object Object],[object Object],[object Object]

1. Systematic problem solving ( 系統化的解決問題 ) ,[object Object],[object Object],[object Object],，，，

1. Systematic problem solving ( 系統化的解決問題 ) ,[object Object],評估解決方案執行方案選擇與產生方案可能方案分析問題辨認及選擇問題證明成效同意仍有問題執行方案執行與監控評估準則列出所有方案原因紀錄與排序找出差距並具體陳述下個步驟方案成效後續問題執行共識決之方案評估與執行之共識取得釐清可能方案辨認出關鍵原因單一陳述收縮與集中 - - 評估標準執行與評估許多解決問題的想法找出可能原因許多代考量之問題擴大與分散執行成效？是否按照計劃進行最佳方法如何能夠改變可能的阻礙想改變什麼 ? 待解答之問題 6 5 4 3 2 1 步驟

1. Systematic problem solving ( 系統化的解決問題 ) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

2. Experimentation ( 實驗 ) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality Circles & Kanban Cards ,[object Object],[object Object],[object Object],[object Object],[object Object]

2. Experimentation ( 實驗 ) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

2. Experimentation ( 實驗 ) ,[object Object],[object Object],[object Object]

2. Experimentation ( 實驗 ) ,[object Object],[object Object],[object Object],[object Object]

2. Experimentation ( 實驗 ) ,[object Object],[object Object],[object Object],[object Object],[object Object]

2. Experimentation ( 實驗 ) ,[object Object],[object Object]

3. Learning from past experience ( 從過去的經驗學習 ) ,[object Object],[object Object],[object Object],[object Object],[object Object]

3. Learning from past experience ( 從過去的經驗學習 ) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

3. Learning from past experience ( 從過去的經驗學習 ) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

4. Learning from others ( 向他人學習 ) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

4. Learning from others ( 向他人學習 ) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

5. Transferring knowledge ( 傳播知識 ) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

5. Transferring knowledge – 報告參觀 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

5. Transferring knowledge – 工作輪調 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

5. Transferring knowledge – 教育訓練 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

5. Transferring knowledge – 適當的獎勵 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Half-life curve ( 半生命週期曲線 ) 衡量某一績效評估指標改善 50% （為了方便）所需要的時間 ,[object Object],[object Object],[object Object],[object Object]

A more comprehensive framework ( 更廣泛的架構 ) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

First Steps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

總結 ,[object Object],[object Object],[object Object],[object Object]

The End ! Thanks for your participation!

Definitions of Organizational Learning ,[object Object],[object Object],[object Object],[object Object],[object Object]

Stages of Knowledge ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Organizational Learning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

QM-006-Building a Learning Organization

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QM-006-Building a Learning Organization