HCL’s 300 Global Organizations CIO Survey unearths the Pain Points of CIOs in Application Support & Maintenance (ASM). Reducing application support and maintenance costs by 30% can unlock $6.8 Bn of working capital worldwide for innovation and change the business activities. These “change the business” initiatives are not taking place because of the budgetary constraints of the CIOs. Enterprise IT Application Services can be divided into RTB and CTB services. While RTB or “Run the Business” services include Application outsourcing which is basically Application support and Maintenance, CTB or change the business services are new information technology implementations to change the way you do your business. The RTB application support and maintenance has traditionally been a low value adding activity taking up a lot of SME bandwidth as well as heavy costs. Traditional Application support and maintenance practices - whether they are carried in-house or are outsourced – do not aim at reducing ASM costs and impacting business performance. The “change the business” initiatives are not taking place because of the budgetary constraints of the CIOs. HCL’s 300 Global Organizations CIO Survey unearths the Pain Points of CIOs in Application Support & Maintenance (ASM). It points out at the finding that reducing application support and maintenance costs by 30% can unlock $6.8 Bn of working capital worldwide for innovation and change the business activities. The research project involved interviewing Executives from 300 Large Enterprises from the UK (150 participants) and US (150 participants). The interviews were conducted between October and November 2013. The focus of the research was to understand the profile, priorities and strategic intent of these organisations when it came to Application Support & Maintenance (ASM). The organisations surveyed were required to have at least 1,000 employees. HCL’s Alternative Support and Maintenance targets these pain points of the CIOs with a unique approach of proactive obsolescence by proactively reducing ASM costs, while impacting business performance.

1. Copyright © 2014 HCL Technologies Limited | www.hcltech.com
HCL’s 300 Global Organizations CIO Survey:
What are the Pain Points of CIOs in Application
Support & Maintenance (ASM)
How can organizations reduce application support and
maintenance costs by 30% to unlock $6.8 Bn of working
capital for innovation

2. 2 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
CIOs Speak!
Application Support and Maintenance Inefficient, un-impactful and lacking innovation
Download Full survey on Slide 5
Spiraling ASM costs in the face of reducing IT budgets
Outsourcer can create much more value to ASM through innovation
Traditional approaches to ASM are inefficient and too reactive
Application silos remain
Business & IT alignment remains a challenge

3. 3 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
300 CIOs reveal the impact of Application Support and Maintenance Practices
For Detailed Findings and Solution Download on Slide 5

4. 4 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
Survey Findings Question Application Support and Maintenance Practices
Why do I need ASM at all?
Can the service provider enable
me to eliminate ad-hoc requests
with proactive & predictive delivery?
Is my IT ready for change?
Can the service provider impact
the IT Agility while being
responsible for RTB How can I improve the quality of
experience for my customers?
Can the service provider offer levers to
bridge the gap between quality of service
and quality of experience for the bank?
Why am I not able to get
additional cost take out from
ASM?
Can the service provider extract
more out of ASM to help me fund
my CTB initiatives?
Is my ASM business-aligned?
Can the service provider offer a
business aligned operating model for
better productivity?
For Answer to these Download the full survey findings on
next slide

5. 5 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
300 CIO Survey – An Alternative is required in Application Support and Maintenance?
CLICK TO DOWNLOAD FULL SURVEY
FINDINGS REPORT
The research project involved interviewing Executives from 300 Large Enterprises from the UK (150 participants) and
US (150 participants). The interviews were conducted between October and November 2013.
The focus of the research was to understand the profile, priorities and strategic intent of these organisations when it
came to Application Support & Maintenance (ASM). The organisations surveyed were required to have at least 1,000
employees.
Read global CIOs thoughts on -
• Do you think on premise applications are here to stay?
• Is your ASM cost increasing year on year?
• What percentage of your annual IT budget is spent on running the business (RTB) compared to innovation and
development projects that are designed to change the business (CTB)?
• Do you believe that your ASM team could be more innovative in transforming the model of ASM?
• How are applications supported and maintained in your organisation?