http://www.hcltech.com/travel-transportation-logistics - More on Travel Transportation & Logistics http://www.hcltech.com/ - More on HCL Technologies The task of crew scheduling has always been complicated by constraints like availability of resources, complex union rules, compensation plans and territory management. HCL’s Crew Calling solution will interface with an Interactive Voice Response (IVR) system which will automatically dial and present the available work assignments to the employee and mark employees on the assignment (choice of multiple vacancies) by writing a date/ time stamp notation (time of call, work assignment ID selected) in real-time to the employee’s historical work record. This solution provides an end-to-end visibility throughout the yard and road assignments.

1. The task of crew scheduling has always been complicated by minimized while complying to stipulated operational and
constraints like availability of resources, complex union rules, contractual requirements. In creating the assignment and
compensation plans and territory management including: scheduling the appropriate resources, railroads face an
impending challenge in communicating with the running
? assignments must have a full crew prior to
Railroad trades employees in real-time leading to hurdles in the
performing work at the station/ terminal planning process.
Crew calling system must have almost 100% up-time
?
reliability to dynamically call employees to work the road,
yard and industrial switching assignments, 24x7x365
? are governed by government restricted “Hours
Employees Automated Crew Calling solution from HCL
of Service” regulations
Increased operating costs due to inefficient crew
? HCL’s Crew Calling solution will interface with an Interactive
management and deployment Voice Response (IVR) system which will automatically dial and
No real-time visibility on crew availability
? present the available work assignments to the employee and
mark employees on the assignment (choice of multiple
The problem in crew scheduling is to assign crews to trains vacancies) by writing a date/ time stamp notation (time of call,
and the vacancy-fill process in yard assignments, work assignment ID selected) in real-time to the employee’s
deadheading crews and applying the appropriate rest for historical work record. This solution provides an end-to-end
each crew member after tying-up so that the total cost is visibility throughout the yard and road assignments.

2. Crew Calling System
Start
Yes
Available Writing Date / Time Employee
Mark Employees Filling Vacancies
Assignments stamp off
No
Dial employee
? ? of
Choice ? call
Time of ? OF
HOURS
? available
Present Assignmnts. Work Assignment
? SERVICE
Assignments ? OF
HOURS ID selected in real Allocate <12 Hrs – 8 Hrs
SERVICE time Rest
<12 Hrs – 8 Hrs = 12Hrs – 10 Hrs
Rest Rest
= 12Hrs – 10 Hrs
Rest
End Automated Calling System
Potential Benefits: Key Differentiators:
? and real-time information availability
Visibility 100% reliability with 24x7 support
?
? revenue leakage in road and yard assignments
Minimize ? adherence to “Hours of Service” norms
Complete
? utilization of crew/ resources by 20%
Improved ? across the entire network to ensure that the right
Visibility
Accurately forecast and balance labor demand against
? resource with the correct qualifications, seniority and
crew supply while having the flexibility to make changes at availability is utilized and paid accurately every time
a moment’s notice
For more information please contact – ttl@hcl.com
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