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@lstartupcentral
Use: #CustomerAcq
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Market Customer
Business Organization
Product
Source: AIPMM ProdBOK® Knowledge Areas
Customer /Market Development
Product Development/Improvement
Lean Startup Feedback Loop
Build
MeasureLearn
Source: Eric Ries, The Lean Startup, 2011
Customer Development Process
Source: Blank, Steve, “Why The Lean Startup Changes Everything,” Harvard Business Review, May 2013.
Learn Buyer Behavior
ProductTarget Customer
Core
Actual
Whole
Determine Your Value Proposition
Customers
Your BusinessCollaborators
Unique Value
Proposition
Source: Alexander Chernev, Strategic Marketing Management, 2012, 6th Edition
Build Your Business Model
Source: Alexander Osterwalder & Yves Pigneur, “Business Model Generation” 2009.
Build Your Funnel
Spread Your Message
Content Channels
Target
Prospects
Measure Success
TAM = Total Available Market
SAM = Specific Available Market
Conversion Rate = Sales Conversions / # of Contacts
CAC = Customer Acquisition Costs
ARPU = Average Revenue per User
AOS = Average Order Size
ATSC = Average Time to Sales Conversion
CRC = Customer Retention Costs
Want to fund your company?
Build A Winning Business
Model Deep Dive
Tuesday, March 31
6-9 p.m.
Refraction
RestonTown Center
Space is limited. Register now!
http://bit.ly/bmdeepdive
Upcoming Courses
Certified Product Manager®
April 20th -21st – Teqcorner, McLean, VA
http://bit.ly/1zaqJJc
Certified Product Marketing Manager®
April 22nd -23rd – Teqcorner, McLean, VA
http://bit.ly/1EfcSEF
Upcoming Meetups
Customer Development Framework, Wednesday, March
25th, Reston Community Center, Reston
RSVP: http://bit.ly/1CqSUKk
Dolphin Tank Pitch Sessions, Thursday, March 26th, Launch
Workplaces, Gaithersburg
RSVP: http://bit.ly/1E6rpB6
1-on-1 Business Office Hours, Thursday, April 2nd, Launch
Workplaces, Gaithersburg
Set up a 30-minute appointment to discuss options to overcome
your specific business challenges. RSVP: http://bit.ly/1xdawrA
Click on the short links to learn more.
Thank You!
Hector Del Castillo, CPM, CPMM
Product Innovation Consultant
linkd.in/hdelcastillo
@hmdelcastillo
hmdelcastillo [at] gmail.com

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Customer Acquisition Round Table @ Launch Workplaces

  • 1.
  • 4. Market Customer Business Organization Product Source: AIPMM ProdBOK® Knowledge Areas Customer /Market Development Product Development/Improvement
  • 5. Lean Startup Feedback Loop Build MeasureLearn Source: Eric Ries, The Lean Startup, 2011
  • 6. Customer Development Process Source: Blank, Steve, “Why The Lean Startup Changes Everything,” Harvard Business Review, May 2013.
  • 7. Learn Buyer Behavior ProductTarget Customer Core Actual Whole
  • 8. Determine Your Value Proposition Customers Your BusinessCollaborators Unique Value Proposition Source: Alexander Chernev, Strategic Marketing Management, 2012, 6th Edition
  • 9. Build Your Business Model Source: Alexander Osterwalder & Yves Pigneur, “Business Model Generation” 2009.
  • 11. Spread Your Message Content Channels Target Prospects
  • 12. Measure Success TAM = Total Available Market SAM = Specific Available Market Conversion Rate = Sales Conversions / # of Contacts CAC = Customer Acquisition Costs ARPU = Average Revenue per User AOS = Average Order Size ATSC = Average Time to Sales Conversion CRC = Customer Retention Costs
  • 13. Want to fund your company? Build A Winning Business Model Deep Dive Tuesday, March 31 6-9 p.m. Refraction RestonTown Center Space is limited. Register now! http://bit.ly/bmdeepdive
  • 14. Upcoming Courses Certified Product Manager® April 20th -21st – Teqcorner, McLean, VA http://bit.ly/1zaqJJc Certified Product Marketing Manager® April 22nd -23rd – Teqcorner, McLean, VA http://bit.ly/1EfcSEF
  • 15. Upcoming Meetups Customer Development Framework, Wednesday, March 25th, Reston Community Center, Reston RSVP: http://bit.ly/1CqSUKk Dolphin Tank Pitch Sessions, Thursday, March 26th, Launch Workplaces, Gaithersburg RSVP: http://bit.ly/1E6rpB6 1-on-1 Business Office Hours, Thursday, April 2nd, Launch Workplaces, Gaithersburg Set up a 30-minute appointment to discuss options to overcome your specific business challenges. RSVP: http://bit.ly/1xdawrA Click on the short links to learn more.
  • 16. Thank You! Hector Del Castillo, CPM, CPMM Product Innovation Consultant linkd.in/hdelcastillo @hmdelcastillo hmdelcastillo [at] gmail.com