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SPS NYC 2016 - Drive On the Fast Track to SharePoint End User Adoption

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Slides from Heather Newman's presentation at SharePoint Saturday NYC 2016

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SPS NYC 2016 - Drive On the Fast Track to SharePoint End User Adoption

  1. 1. Drive on the Fast Track to SharePoint and Office 365 End User Adoption Heather Newman, CMO, Content Panda
  2. 2. THANK YOU EVENT SPONSORS We appreciated you supporting the New York SharePoint Community! • Diamond, Platinum, Gold, & Silver have tables scattered throughout • Please visit them and inquire about their products & services • To be eligible for prizes make sure to get your bingo card stamped by ALL sponsors • Raffle at the end of the day and you must be present to win!
  3. 3. CONFERENCE MATERIALS • Slides / Demo will be posted on Lanyrd.com • http://lanyrd.com/2016/spsnyc • Photos posted to our Facebook page • https://www.facebook.com/sharepointsaturdaynyc • Tweet Us - @SPSNYC or #SPSNYC • Sign Up for our NO SPAM mailing list for all conference news & announcements • http://goo.gl/7WzmPW • Problems / Questions / Complaints / Suggestions • Info@SPSNYMetro.com
  4. 4. • Visit ExtaCloud’s booth for wrist bands! Scallywag's Irish Pub 508 9th Ave, between 38th & 39th. [6 minutes walk] Scallywags also serves food. http://www.scallywagsnyc.com/
  5. 5. Tweet this Talk @heddanewman @contentpanda @SPSNashville #SPSNashville @heddanewman Heather Newman
  6. 6. IMPROVEIT! BOOK - ESSAYS ON SHAREPOINT ANALYTICS & ADOPTION The paperback and Kindle editions are available on Amazon. The free eBook is available here: http://www.improveit.how PhotocreditBingImages
  7. 7. IT Unity Women in Tech #IStandByYou Calling all women in technology to share your stores and be heard on the IT Unity Women in Technology community site. #I Stand By You Campaign launched - June 2016 http://www.itunity.com/community/women-in-technology
  8. 8. Adopt a Panda Enter to win a World Wildlife Fund Adopt a Panda Kit (Value $55 USD) Soft plush version of your adopted animal 5" x 7" formal adoption certificate 5" x 7" full-color photo of your species Species spotlight card, full of fascinating information about the animal Shipped to you post-event
  9. 9. Knowledge of Fast Track Program End User Adoption Checklist Resources No Adoption = No Value Walk Away With
  10. 10. Technology Acceptance Model Perceived Usefulness The degree to which a person believes that using a particular system would enhance his or her performance Perceived Ease of Use The degree to which a person believes that using a particular system would be free from effort
  11. 11. Focus on the “Why” Not on the “What”
  12. 12. Software is used and consumed by humans
  13. 13. Innovators Early Adopters Early Majority Late Majority Laggards
  14. 14. Adoption Campaign Checklist  Define Your Vision  Choose Executive Sponsors  Define Key Stakeholders  Define Use Cases/Business Scenarios  Gather Your Champions  Release in Phases  Adoption Communication Plan  End User Training  Look to Experts  Make it Fun - Gamification  Measure, Share, Iterate
  15. 15. http://fasttrack.microsoft.com/office End user adoption and governance has not changed in 15 years for SharePoint or Office 365 People just don’t take the time to do it, because its not easy.
  16. 16. Fast Track Resources
  17. 17. Focus on new and updated functionality* Covers what’s coming in the near-term, and some longer-term Offers high-level details, including name, description, status Not a comprehensive view of all change
  18. 18.  Define Your Vision  Choose Executive Sponsors  Define Use Cases
  19. 19. Outline Your Vision It’s All About Value Why SharePoint? What is your vision?
  20. 20. Serves as a role model Articulate value proposition Issue future company-wide announcements and updates Executive Support
  21. 21. “Use Case” Driven Look to the Business Sales and Marketing R&D, Production and Operations Finance and Accounting Information Technology HR and Internal Communications Legal & Compliance
  22. 22.  Gather Your Champions/Key Stake Holders  Adoption Communication Plan  Release in Phases
  23. 23. Champions Rock Your Project Top down and bottom up – gotta have both The most excited The biggest critic
  24. 24. Bill of materials Executive announcements Who is your target audience Develop Your communication plan
  25. 25. Release in Phases One division at a time Don’t boil the ocean One workload
  26. 26.  End User Training  Look to Experts
  27. 27. End User Training In-person In-context
  28. 28. Expert Opinions & Guidance There is great information out in the world that exists through sites like IT Unity.com and Microsoft MVP or influencers websites. They have been working on user adoption a long time and their best practices are excellent. Sue Hanley, Jennifer Mason, Robert Bogue, Penelope Coventry
  29. 29.  Make it Fun - Gamification  Measure, Share, Iterate
  30. 30. Make it fun (buck the company culture) Use an online scavenger hunt as a fun way to encourage usage Provide recognition for content contribution or usage Gamification
  31. 31. Measure Share Success and Iterate Broaden Engagement Create Surveys Listen to Issues and Pivot on Them
  32. 32. Leverage Leverage Leverage http://fasttrack.microsoft.com/office
  33. 33. Lets talk statistics for a minute…
  34. 34. the percentage of organization users introduced to SharePoint without training…52 percent the average time spent per day by knowledge workers searching for information2.5 hours the percentage of knowledge students forget 24 hours after training70 percent
  35. 35. The ultimate training, support and user adoption app Schedule a demo todaywww.contentpanda.com
  36. 36. Q&A Heather Newman Heather.newman@contentpanda.com Blog: www.creativemaven.com/blog Twitter & Instagram: @heddanewman