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1. Global Computer Related Services An Industry Perspective WTO Cross-Border Supply Symposium Santosh Head, Talent Engagement & Development, Europe Sept 28, 2005
2. The agenda Industry Snapshot Wipro Advantage Outlook Going Forward & Key Challenges 1 2 3
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4. Translating into >30% Growth for Indian Industry; .. & Corresponding Cost Savings for Customers $ Bn Source: NASSCOM, Strategic Review 2005 Geo Distribution Export of Computer Related Services
5. And Yet, India’s True Potential is Far from Realized Worldwide Offshore IT Services Export Share by Region, 2003 Share of Offshore in Total IT Services Pie Adopted from IDC, Gartner & Nasscom Estimates Even at 72% Share of total offshore spend, India accounts for less than 6% of Global IT Spend Total Global IT Spend (2005): $640 Bn
6. Even as more & more Global Corporates Adopt Offshore Model… Goldman Sachs, September 2005 “ we continue to expect a robust demand backdrop for offshore services over the next two years which should drive sustained growth of at least 25%-30%. In our opinion, the predominant factor driving growth is the continued adoption of the offshore model, which by our estimates continues to be low. From a client IT budget perspective, our estimates suggest that that the offshore model has penetrated less than 10% of Global 500 (G-500) IT budgets for core application maintenance and development work.” Leveraging Offshore Model = Delivering Greater Shareholder Value through Smart Sourcing
7. The agenda Industry Snapshot Wipro Advantage Outlook Going Forward & Key Challenges 1 2 3
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12. What analysts speak about us “ An increasing number of offshore players are building greater presence in the United States. Examples include Wipro , with its acquisition of the consulting company formerly known as NerveWire ” - US customer experiences and best practices when going offshore, IDC, May 2004 - No Longer Off-Broadway: Offshore Moving to Center Stage, META Group, May 2004 “ Wipro's most recent annual results provide further validation that upscale/upstream services provided by "offshore" firms are now mature ” “… because of its brand, impressive size, and breadth of capability, Wipro is often selected as a strategic partner by customers seeking large, broad-based capability in their primary offshore outsourcing providers. . “ - Indian Offshore Suppliers: The Market Landscape, Forrester, April, 2004
13. The agenda Industry Snapshot Wipro Advantage Outlook Going Forward & Key Challenges 1 2 3
14. India continues to rank as the preferred destination… Likely to benefit disproportionately from Offshoring Drive China CIS Mexico India Philippines People Sophistication (Number, Cost, Language Skills) Vendor Sophistication (Number, Quality) Source: McKinsey-NASSCOM study Deep Rooted strength for sustained global market-share gain… Source: Nasscom India - the Preferred Offshore Destination 2004 2008 Russia Cost Quality of Supply (Resource Availability, CMM Level, Cultural Fit) China Hungary Philippines Malaysia Mexico India Ireland Israel Singapore India Low Cost High Quality Development
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19. Q&A Our promise With utmost respect to Human Values , we promise to serve our customers with Integrity , through Innovative , Value for Money solutions, by Applying Thought, day after day Information contained and transmitted by this presentation is proprietary to Wipro Limited and is intended for use only by the individual or entity to which it is addressed, and contains information that is privileged, confidential or exempt from disclosure under applicable law.
Editor's Notes
We have a revenue run rate of ~2.0 b in IT biz (1.6 b in Global and 0.4 b in Indian IT) Growth rate in IT exports over the last 10 years is 57%% Young but experienced in IT industry – average age of our team is 27 years We are part of most major indices We were the first co to be awarded SVG-1 rating for Stakeholder Value creation by an associate of Moody’s called ICRA In a recent study, IDC has ranked us as the leader among Global Deliver Model practitioners
Wipro Break-up is for Full Year 2004-05: If we look at where NASSCOM targets India’s export distribution to be, Custom apps is expected to grow at CAGR 0f 21% while Consulting & IS outsourcing are expected to grow at 64% each. Package implementation expected to grow by 52% The challenge for Indian companies going forward will be in building skill sets in these areas & executing them remotely Wipro is well guarded against commoditization through a wider array of service lines…we not only have the skill sets but also revenue streams & reference-able customers for each of our service lines
One key behavior that permeates through the organization is "quality". The Q-cult within has helped Wipro scale prestigious certifications, including being the world's first company to be awarded CMMi Level 5. Our Six Sigma adoption is viewed with great seriousness from Chairman to new entrant going through mandatory induction into quality processes.
