11. !
Our hypothesis is that (certain type of person)
have a problem doing (certain type of task)
Problem Hypothesis
HypothesisFramework
12. !
Our hypothesis is that product managers have
a problem doing effective customer research.
Problem Hypothesis
13. What we wanted to learn
What are they doing now?1
What are other tools missing?2
Who is involved?3
How frequent / severe is the pain?4
What are other customer complaints?5
15. What we learned
People are not doing customer research.!
They want private feedback and targeting.
It requires developer involvement.
It is a constant pain.
!
!
!
28. How we tracked it
http://www.kissinsights.com/?
utm_source=suview&utm_medium=dark&
utm_campaign=google.com
UTM CAMPAIGN BUILDER: HTTP://KISS.LY/UTMBUILD
56. Questions you can ask customers
How did you first find out about [Your Product Name]?
What persuaded you to purchase from us?
How would you describe [Your Product Name] to a friend?
What prompted you to start looking for this type of service?
If you could change one thing about this website, what would it be?
What other products or services should we offer?
How would you describe [Your Product Name] to a friend?
Which other options did you consider before choosing our service?
Why did you decide to use [Your Product Name]?
Why do you use [Your Product Name] rather than the alternatives?
What would persuade you to use [Your Product Name] more often?
How would you persuade people like yourself to use [Your Product Name]?
LOTS MORE ON QUANTITATIVE & QUALITATIVE DATA: HTTP://KISS.LY/MICROBONUS
62. How to optimize integrations
Integrations make your product better
Measure your conversions and revenue
Discover valuable integrations
Ask customers about integrations
Make your partner pages awesome
66. How to optimize “Work Emails”
Optimize on-boarding
Show people who they should follow
Utilize invitations during on-boarding
Measure # of people in every company
Discover the engaging interactions
70. How to optimize embeds
Why should people embed?
Make it as easy as possible to embed
Track how well your embeds convert
Test relevant call to actions
Optimize for search but don’t obsess
73. How to optimize “Powered By”
What are you Powering?
Test the copy of your call to action
Test and optimize your landing pages
Track views, clicks, conversions and LTV
Measure individual effectiveness
77. How to optimize free tools
Map to customer decision making
Think about what you can repurpose
Educate your prospects
Test your ideas minimally (ghetto)
Measure and optimize revenue