Consultations slides

1. 1
Thank you for responding
How to improve your consultations

2. 2
Some previous attempts
10 things we’re doing to improve
6 tips to make your consultation better

3. DH 2015 | Internal use only, not for circulation 3
We want our communications to be
clearer, more targeted, and designed
with insight and data

4. DH 2015 | Internal use only, not for circulation 4
We want health services that meet the
needs of their users, saving time and
money in the process

5. DH 2015 | Internal use only, not for circulation 5
We want our policy making to exploit
internet culture to deliver better, more
digital public services

6. 6
Some previous attempts
10 things we’re doing to improve
6 tips to make your consultation better

7. 7
We’ve used purpose-built platforms

8. 8

9. 9
We’ve had a go with blogs

10. 10

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12. 12

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15. 15
We’ve used crowdsourcing platforms

16. 16

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We’ve joined conversations

19. 19

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We’ve worked with others

23. 23

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We’ve built bespoke platforms

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Some previous attempts
10 things we’re doing to improve
6 tips to make your consultation better

29. 29
We know there are some things we
could do better

30. 30
The quality and relevance of
consultation responses varies

31. 31
It can take officials a long time to
manually process responses

32. 32
It’s difficult to quickly draw insights
and analyse the responses

33. 33
It can be slow to set up new
consultations, and often requires a lot
of support from the digital team

34. 34
We’re often not very good at sharing
the responses or our conclusions with
contributors, members of the public,
experts, policy makers, and the media

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What would encourage you to respond to a digital
consultation?

37. 37
What would put you off responding to a digital
consultation?

38. 38
What would you like to you happen after you
respond?

39. 39

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How we are responding

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Name Email How would you
describe
yourself
Organisation Subscribed to Interested in
Bob Waterman bob@yahoo.co.uk Carer N/A Carers bulletin Diabetes
Child obesity
Rosie Wicks Rosie@stthomas.pct Nurse St Thomas Workforce bulletin Integration
Technology
Peter Howard Phoward@SurreyCC
Q.co.uk
Administrator Surrey CCQ Workforce bulletin Mental health
Diabetes
Sallie Davies sally27@hotmail.
com
Mum Children's 8- 14
bulletin
Child obesity
Mental Health
Moqubal Ahmed Mhmed@stjames.co.
uk
Doctor St James University
Hospital
Technology Blog NHS performance
Technology
Gary Preston gary@northwestccg.
co.uk
Clinical
Commissioner
North West CCQ Workforce bulletin NHS performance
Winter

45. 45
Some previous attempts
10 things we’re doing to improve
6 tips to make your consultation better

46. 46
#1 Check that there is actually appetite
to engage

47. 47
#2 Make it as easy as possible for
people to take an action

48. 48
#3 Reach out to the people you want
to take part

49. 49
#4 Know how you’re going to analyse
the response

50. 50
#5 Say thank you, and the then keep
people who take part updated

51. 51
#6 No amount of digital engagement
expertise will make much difference to
a 600 page consultation with 70
impenetrable questions