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Pivots
                         KISSmetrics Case Study

                         Hiten Shah
                         Startup Lessons Learned Conference • Apr 23, 2010




Friday, April 23, 2010
Pivot
                    “The idea that successful startups change directions
                     but stay grounded in what they've learned.”
                         Eric Ries, The Lean Startup




                              Customer    STOP
                                                         Customer     STOP
                                                                             Customer   STOP
                                                                                                 Scale   STOP

                              Discovery                  Validation          Creation          Company




                                                 Pivot




Friday, April 23, 2010
YouTube - Customer Need Pivot




Friday, April 23, 2010
PayPal - Feature Pivot




Friday, April 23, 2010
Facebook - Platform Pivot
Friday, April 23, 2010
Friday, April 23, 2010
Our Vision for KISSmetrics

                          Provide Actionable Analytics
                              Software as a Service
                           No-Touch / Low-Touch Sales




Friday, April 23, 2010
Social Application Developer
                               Zach Allia, Creator of Free Gifts
Friday, April 23, 2010
Social application developers...

                              Need specialized analytics
                              Will pay for these analytics
                               Are a growing segment




Friday, April 23, 2010
First Product Iteration
Friday, April 23, 2010
Lessons Learned - First Iteration

                         App Developers need to make money
                           Analytics is a universal problem
                          People want to customize reports




Friday, April 23, 2010
Everyone
      Bloggers, Web App Developers, Social App Developers, Marketers, Product Managers, etc...
Friday, April 23, 2010
Everyone...

                                 Needs analytics
                         Knows what they should measure
                         Wants customizable dashboards




Friday, April 23, 2010
Pivot 1
Friday, April 23, 2010
Lessons Learned - Pivot 1

                          People don’t know what to measure
                         Customizability requires hand-holding
                            Not all customers are profitable




Friday, April 23, 2010
Marketer
                         Matt Brezina, Co-Founder of Xobni
Friday, April 23, 2010
Marketers...

                          Only care about actionable analytics
                         Want to improve their conversion rates
                             Are willing to pay for analytics




Friday, April 23, 2010
Pivot 2
Friday, April 23, 2010
Friday, April 23, 2010
Lean Startup Lessons Learned




Friday, April 23, 2010
Every prospect is important




Friday, April 23, 2010
Hunt for the Patterns




Friday, April 23, 2010
Less is More


Friday, April 23, 2010
First-time user gratification is important
Friday, April 23, 2010
Thank You!




                              Go to CustDev.com
                                         Promo Code: LEAN


                               @hnshah
                         hshah@kissmetrics.com
Friday, April 23, 2010

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KISSmetrics Case Study About Pivots