Designing for Resilience and
Compassionate Action
Fred Dillon, Director of Product Development
Janxin Leu, Ph.D., Director...
Resilience noun. The ability to bounce back from adversity.
Resilience to support compassionate action
Resilience
Purpose
Connection

Control
Purpose
A far-reaching steady goal;
something personally
meaningful and selftranscending.
Frederickson et al. (2013). A fu...
Connection
Authentic relationship with
others, a sense of
belonging,
the opposite of loneliness.
Cohen, S., & Janicki-Deve...
Control
Our belief in our power to
affect our destinies, the
engine of motivation.
Cole et al. (2012). Interactivity and R...
Our Model
Research

Great
Results
Innovation

Customer
Input
Sourcing design options
Sourcing design options
1
2

3

Shrink the scope of work
Get lots of ideas
Pick a favorite OR
combine features

As describ...
Shrink the scope of work

1
STEP 1. Shrink the scope of work
2

Gets Lots of ideas
3 Pick a favorite OR combine features
Ask users!
Benefits
• Diversity of ideas
• Early validation by end users
• Testing partnerships
Thank you
Fred Dillon, Director of Product Development

@FredDillon

Janxin Leu, Ph.D. Director of Product Development

@J...
Designing for Resilience and Compassionate Action
Designing for Resilience and Compassionate Action
Designing for Resilience and Compassionate Action
Designing for Resilience and Compassionate Action
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Designing for Resilience and Compassionate Action

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At the inaugural Compassion and Technology Conference hosted by The Center for Compassion and Altruism Research and Education at Stanford, Fred Dillon, Director of Product Development, and Janxin Leu, Ph.D., Director of Product Innovation, presented HopeLab's innovative approach to product development.

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Designing for Resilience and Compassionate Action

  1. 1. Designing for Resilience and Compassionate Action Fred Dillon, Director of Product Development Janxin Leu, Ph.D., Director of Product Innovation Compassion & Technology Conference December 6, 2013 / Stanford
  2. 2. Resilience noun. The ability to bounce back from adversity.
  3. 3. Resilience to support compassionate action
  4. 4. Resilience
  5. 5. Purpose Connection Control
  6. 6. Purpose A far-reaching steady goal; something personally meaningful and selftranscending. Frederickson et al. (2013). A functional genomic perspective on human well-being. Proceedings of the National Academy of Sciences, 110 (33), 13684-13689. Damon, W. (2008). The Path To Purpose: How Young People Find Their Calling in Life. New York, NY: Free Press.
  7. 7. Connection Authentic relationship with others, a sense of belonging, the opposite of loneliness. Cohen, S., & Janicki-Deverts, D. (2009). Can we improve our physical health by altering our social networks? Perspectives on Psychological Science, 4, 375-378. Cacioppo, J. T., & Patrick, B. (2008). Loneliness: human nature and the need for social connection. New York: W. W. Norton & Company.
  8. 8. Control Our belief in our power to affect our destinies, the engine of motivation. Cole et al. (2012). Interactivity and Reward-Related Neural Activation during a Serious Videogame. PLOS ONE, 7 e33909. Kato et al. (2008). A Video Game Improves Behavioral Outcomes in Adolescents and Young Adults With Cancer: A Randomized Trial. Pediatrics, 122, e305-e317. Schwarzer, R., & Jerusalem, M. (1995). Generalized Self-Efficacy scale. In J. Weinman, S. Wright, & M. Johnston (Eds.), Measures in health psychology: A user’s portfolio. Causal and control beliefs (pp. 35–37). Windsor, England: NFER-NELSON.
  9. 9. Our Model Research Great Results Innovation Customer Input
  10. 10. Sourcing design options
  11. 11. Sourcing design options 1 2 3 Shrink the scope of work Get lots of ideas Pick a favorite OR combine features As described in Decisive (2013), by Chip Heath & Dan Heath
  12. 12. Shrink the scope of work 1 STEP 1. Shrink the scope of work
  13. 13. 2 Gets Lots of ideas
  14. 14. 3 Pick a favorite OR combine features
  15. 15. Ask users!
  16. 16. Benefits • Diversity of ideas • Early validation by end users • Testing partnerships
  17. 17. Thank you Fred Dillon, Director of Product Development @FredDillon Janxin Leu, Ph.D. Director of Product Development @JLeuHope @HopeLab FB.com/HopeLab resiliencetech.org

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