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Mr. David Bird
Interweaving Culture into Responsible Gaming
Interweaving Culture
into Responsible Gaming

David Bird

Manager of Responsible Gaming and Social Responsibility

Saskatchewan Indian Gaming Authority
How many
Responsible
Gaming
Specialists does
it take to
change a light
bulb?
Presentation Outline

Introduction

Final Thoughts

SIGA Responsible
Gaming Strategy

Methodology
“Rezponsible Gaming”
How big of a role does culture
or ethnicity play
in Responsible Gaming?
Have a look around the room?
Consider the Gaming Floor
SIGA
Responsible Gaming
Strategy

Play Responsibly
SIGA Guiding Principles

Tâpwêwin - Speaking the truth

Pimâcihowin -Way of Life
Miyo-wîcêhtowin - Good relations

Miskâsowin - Sense of belonging
Wîtaskêwin - Living together
SIGA Mission Statement
SIGA will strengthen the lives of First Nations
people through employment, economic growth, positive
community relations, and financial self reliance.
This will be done through the operation of distinctive
First Nations gaming destination resorts that
reflect the traditional aspects of our First Nations
culture and hospitality.
Basic RG Messages
SIGA Responsible Gaming Strategy

Play Responsibly
Four Main Responsible Gaming Messages

Play Responsibly
Responsible Gaming Items
What Patrons Need to Know

Play Responsibly
Responsible Gaming
Training
Patron Interactions

Play Responsibly
4 Types of Patron Interactions
Daily Operations
Greeting at the door
Player card requests
Normal game play
Jackpots

Patron Requests
How does this game work
Where do I find.…
How do I get…

Concerned Other
Spouse, Friend, Staff
Family Member
Community member
Another Patron

Red Flag Behaviour
Complaints
Negative comments
Exceeding Limits
Emotional Outbursts
Physical Outbursts
Patron Interaction Process

Play Responsibly
Patron Interaction Process
Follow Up
Check in
Maintain the relationship

Resolve
Solve the issue
Keep in mind not all issues can
be resolved in one conversation

Assess
What is the issue
Know the player/patron
Research

Engage
Have a plan/be prepared
Formulate first response
Roll with the conversation
Other RG Resources
Myths and Misconceptions

Play Responsibly
Myths and Misconceptions
Due to Win
Gamblers fallacy
“So close” – Near Misses
Overestimating chances
“Play until it pays”

Cognitive Distortions
Conspiracy theory
(Government or casino fix)
Illusion of Control
Selective Memory
Personification of device

Mysterious Forces
Luck
Superstition
Ritual
Sixth sense
Dreams
Patterns
Systems
Beating the odds
Favourite machines
Playing at specific times/days
Why Do People Gamble?

Play Responsibly
Why Do People Gamble
Conditioning
Gambling Culture
Traditions
Exposed to it daily
Faulty cognition

Resources
Money
Casino/VLT/Lottery kiosk
Computer

Desire
Want to win
For entertainment
Support worthy causes

Ability
Know the game
Access to the game
Allowed to participate
Causes of Problem Gambling

Play Responsibly
Causes of Problem Gambling
Psychological Factors
Escape
Mood Alteration
Stress
Sociological Factors
Culture
Environment
Access to games
Societal Norms

Spiritual Factors
Beliefs
Willpower
Holistic/Balance
Ceremony
Biological Factors
Brain Chemistry
Neurological
What Are We Assessing

Play Responsibly
What Are We Assessing
Patrons
Player Card data
Behaviour
Interactions

Staff
RG Training
Messages staff share
Interactions
Referrals

Gaming Enviroment
Floor Plan
Location
Hours of operation
Marketing
CMS and Security data
Games
Slots and Tables
Rules and regulations
Messages
Game features
Responsible Gaming Skills

Play Responsibly
Responsible Gaming Skills
Knowledge
Casino Operations
Gaming Floor culture
RG and PG resources
Motivational Interviewing
Stages of change
Interpersonal
Communication
Teacher
Listening
Patience

Self Care
Debriefing
Personality
Attitude
Training
Stress Management

Player Analysis
Assessing Behaviour
Assessing situations
Knowing Player
Player Analysis
Other Patrons
How patrons react and
interact with one another

Staff
How patrons react and
interact with staff

Gaming Environment
How patrons react and
interact within the venue

Games
How patrons react and
interact with games
Methodology for Interweaving
First Nation Culture into
Responsible Gaming

Play Responsibly
Oral Tradition
Primary Concepts in First Nation Culture
The Spirit
The Circle
Harmony and Balance
Respect
“All My Relations” – Interconnectedness
Earth Connection
Path of Life Continuum
Language
Nêhiyaw
Newo – Four

Ayaw - Body
Final Thoughts
What it is not?
Simply placing symbols and pictures on RG material
Simply translating RG info into another language
Making sure “z” is in all “Rezponsible Gaming” material

Reinventing the Responsible Gaming wheel
A process for teaching First Nation culture
Where on the circle are you?
Respect for the culture/customs of your area
Understand the distinction between culture, customs, and
spirituality
Allowing freedom to express, research, develop, make mistakes
Allowing cultural expression to be a natural part of the
operation

Creates a sense of inclusion
Thank You
Session Evaluation
1. The information presented was useful to me
a.
b.
c.
d.
e.

Strongly agree
Somewhat agree
Neither agree nor disagree
Somewhat disagree
Strongly disagree
2. The information presented was clear and organized
a.
b.
c.
d.
e.

Strongly agree
Somewhat agree
Neither agree nor disagree
Somewhat disagree
Strongly disagree
3. I would recommend this session to a friend/colleague
a.
b.
c.
d.
e.

Strongly agree
Somewhat agree
Neither agree nor disagree
Somewhat disagree
Strongly disagree
4. I learned something new
a.
b.
c.
d.
e.

Strongly agree
Somewhat agree
Neither agree nor disagree
Somewhat disagree
Strongly disagree
5. The presenter(s) was/were engaging
a.
b.
c.
d.
e.

Strongly agree
Somewhat agree
Neither agree nor disagree
Somewhat disagree
Strongly disagree
6. Please rate this session overall
a.
b.
c.
d.
e.

Very good
Good
Average
Poor
Very poor
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David Bird. Interweaving Culture into Responsible Gaming

  • 1.
  • 2.
  • 3. Mr. David Bird Interweaving Culture into Responsible Gaming
  • 4. Interweaving Culture into Responsible Gaming David Bird Manager of Responsible Gaming and Social Responsibility Saskatchewan Indian Gaming Authority
  • 5. How many Responsible Gaming Specialists does it take to change a light bulb?
  • 6. Presentation Outline Introduction Final Thoughts SIGA Responsible Gaming Strategy Methodology
  • 8. How big of a role does culture or ethnicity play in Responsible Gaming?
  • 9. Have a look around the room?
  • 12. SIGA Guiding Principles Tâpwêwin - Speaking the truth Pimâcihowin -Way of Life Miyo-wîcêhtowin - Good relations Miskâsowin - Sense of belonging Wîtaskêwin - Living together
  • 13. SIGA Mission Statement SIGA will strengthen the lives of First Nations people through employment, economic growth, positive community relations, and financial self reliance. This will be done through the operation of distinctive First Nations gaming destination resorts that reflect the traditional aspects of our First Nations culture and hospitality.
  • 15. SIGA Responsible Gaming Strategy Play Responsibly
  • 16. Four Main Responsible Gaming Messages Play Responsibly
  • 18. What Patrons Need to Know Play Responsibly
  • 21. 4 Types of Patron Interactions Daily Operations Greeting at the door Player card requests Normal game play Jackpots Patron Requests How does this game work Where do I find.… How do I get… Concerned Other Spouse, Friend, Staff Family Member Community member Another Patron Red Flag Behaviour Complaints Negative comments Exceeding Limits Emotional Outbursts Physical Outbursts
  • 23. Patron Interaction Process Follow Up Check in Maintain the relationship Resolve Solve the issue Keep in mind not all issues can be resolved in one conversation Assess What is the issue Know the player/patron Research Engage Have a plan/be prepared Formulate first response Roll with the conversation
  • 24.
  • 25.
  • 26.
  • 27.
  • 30. Myths and Misconceptions Due to Win Gamblers fallacy “So close” – Near Misses Overestimating chances “Play until it pays” Cognitive Distortions Conspiracy theory (Government or casino fix) Illusion of Control Selective Memory Personification of device Mysterious Forces Luck Superstition Ritual Sixth sense Dreams Patterns Systems Beating the odds Favourite machines Playing at specific times/days
  • 31. Why Do People Gamble? Play Responsibly
  • 32. Why Do People Gamble Conditioning Gambling Culture Traditions Exposed to it daily Faulty cognition Resources Money Casino/VLT/Lottery kiosk Computer Desire Want to win For entertainment Support worthy causes Ability Know the game Access to the game Allowed to participate
  • 33. Causes of Problem Gambling Play Responsibly
  • 34. Causes of Problem Gambling Psychological Factors Escape Mood Alteration Stress Sociological Factors Culture Environment Access to games Societal Norms Spiritual Factors Beliefs Willpower Holistic/Balance Ceremony Biological Factors Brain Chemistry Neurological
  • 35. What Are We Assessing Play Responsibly
  • 36. What Are We Assessing Patrons Player Card data Behaviour Interactions Staff RG Training Messages staff share Interactions Referrals Gaming Enviroment Floor Plan Location Hours of operation Marketing CMS and Security data Games Slots and Tables Rules and regulations Messages Game features
  • 38. Responsible Gaming Skills Knowledge Casino Operations Gaming Floor culture RG and PG resources Motivational Interviewing Stages of change Interpersonal Communication Teacher Listening Patience Self Care Debriefing Personality Attitude Training Stress Management Player Analysis Assessing Behaviour Assessing situations Knowing Player
  • 39. Player Analysis Other Patrons How patrons react and interact with one another Staff How patrons react and interact with staff Gaming Environment How patrons react and interact within the venue Games How patrons react and interact with games
  • 40. Methodology for Interweaving First Nation Culture into Responsible Gaming Play Responsibly
  • 42. Primary Concepts in First Nation Culture The Spirit The Circle Harmony and Balance Respect “All My Relations” – Interconnectedness Earth Connection Path of Life Continuum Language
  • 43.
  • 46. What it is not? Simply placing symbols and pictures on RG material Simply translating RG info into another language Making sure “z” is in all “Rezponsible Gaming” material Reinventing the Responsible Gaming wheel A process for teaching First Nation culture
  • 47. Where on the circle are you? Respect for the culture/customs of your area Understand the distinction between culture, customs, and spirituality Allowing freedom to express, research, develop, make mistakes Allowing cultural expression to be a natural part of the operation Creates a sense of inclusion
  • 50. 1. The information presented was useful to me a. b. c. d. e. Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree
  • 51. 2. The information presented was clear and organized a. b. c. d. e. Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree
  • 52. 3. I would recommend this session to a friend/colleague a. b. c. d. e. Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree
  • 53. 4. I learned something new a. b. c. d. e. Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree
  • 54. 5. The presenter(s) was/were engaging a. b. c. d. e. Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree
  • 55. 6. Please rate this session overall a. b. c. d. e. Very good Good Average Poor Very poor