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2. Importance of Housekeeping
The housekeeping department in the hospitality industry is well
known for receiving brickbats or bouquets for their services.
Housekeeping extends beyond keeping your hotel premises spic
and span.
If you want your hotel to outshine your competitors or ensure
your guests praise your hotel services, then ‘housekeeping’ is the
sure shot way to turn around things in your favor.
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4. Keeping-up with Appearances
From well-groomed appearances to prim and proper presentation
topped with a bright smile, housekeeping staff is getting
metamorphosed by the day.
The Ritz Carlton motto, drives home the point- “We are Ladies and
Gentlemen serving Ladies and Gentlemen.”
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Best Housekeeping Practices

5. Anticipating Customer Needs
Top hotel managements are training employees to assess and
identify customers’ needs even before they know it themselves.
For example, if a couple is arriving with a toddler in tow, providing
a high chair in the hotel room for the child’s use is a polite gesture
that would speak volumes.
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6. Being Part of the Memorable Experience
Neat and tidy is every housekeeper’s vision, but hotel
management should make housekeepers an integral part of a
guest experience giving them room to reinvent their policies and
ideas to provide for guests in an emphatic manner.
 Such as, if you have hotel guests arriving at the hotel to
commemorate an occasion, giving them appropriate gifts or hotel
sovereigns acknowledges their hidden desire for a complete
experience.
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7. Getting the Basics Right
The housekeeping department functions as an intermediary
between the supplies and service department
From replacing burnt-out light bulbs to providing any time
assistance for guests
The housekeeping department works by delving deeply on how to
uplift the current standards of housekeeping
 The brisk and prompt service also implies taking care of guest’s
utilities in their absence
The housekeeping department thrives on trust, yearns on service
and runs on motivation!
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8. Thank You
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