Remote Work Air & User Experience "As is" & "To be" User Journeys. Please give feedback to the link below. https://docs.google.com/forms/d/1wf0wr_1JuI00uIN5lJSGyZxzM2rE74qosWULQVCurP0/viewform Cheers.

1. Persona
Remote Work Air & User Experience

2. Age: 27
Occupation: Software tester for Github (about 60 percent of the
company works remotely)
Permanent Residence: Amy doesn't have a true home base—she
picks up and moves to a new city, a new country, every few months.
Amy, on Why she chose a Digital Nomad Lifestyle:
“I look deep down, yeah, I think I was running away from that boring
conventional life I was living on the East Coast before. I just have a
lot of fear inside me about quickly slipping back into that rhythm if I
let myself.”
Amy Truong
Digital Nomad
Persona

3. Amy while living in Austin Texas, uses
Nomads List to choose the country and
city of her next destination.
She chooses Buenos Aires Argentina as
her next destination and new home for the
next three months.
“As is” Experience

4. Amy while living in Austin Texas, uses
Nomads List to choose the country and city
of her next destination.
She chooses Buenos Aires Argentina as her
next destination and new home for the next
three months.

5. Amy searches on Slack and Facebook
groups for digital nomads that are located in
Buenos Aires that she could get in touch with
for potential accommodations.
In the meantime, Amy books her flight to
Buenos Aires and searches as well as
books her accommodations via AirBnB.

6. Amy orders an Uber to airport.
Amy boards flight and arrives in Buenos Aires.

7. Amy takes an Uber to her AirBnB. When Amy
arrives, she notifies her loved ones that she
is safe and at her accommodation.
Amy looks for places to eat and explore on
her first night via YELP/Google.
After eating Amy rests (sleep).

8. Amy wakes up on Sunday and searches Google for potential places to work at on
Monday. She searches for potential cafes on google (specifically locations that have
free wi-fi)
Cafe #1: She finds a cafe close to her AirBnB on yelp, but after arriving does not
like it because it is very noisy and does not have enough power outlets.
Amy leaves the cafe because it is too loud and goes home in order to participate in
a meeting over skype that afternoon.
“Traveling so much makes me happy and it's my passion, but it's not like I'm always
on the beach or anything like that. A lot of work goes into this and it takes
dedication, discipline, and above all else, the ability to motivate yourself.” -Amy
Amy Rests(Note: Does not get any social interaction this day)

9. Amy works the entire day from home today, not going to a cafe or coworking space.
Amy gets all of her work done for the day
Amy researches for social activities on Meetup, Facebook and Tinder
Amy checks out a local bar she found on facebook - drinks a beer @ bar
When she gets home she looks on google for potential coworking spaces to try out
the next day (Wednesday) because she has been working from home every day
she has been in Buenos Aires.

10. When she gets home she looks on google for potential coworking spaces to try out the
next day (Wednesday) because she has been working from home every day she has
been in Buenos Aires.
Amy goes to three coworking spaces over the course of the day.
First Coworking Space: Too expensive, she leaves.

11. Second coworking space: Feels unwelcomed
not interactive
Third coworking space: Great facilities,
consistent w-fi, she decides to work there for
the remainder of the day

12. Amy Rests after getting home and later writes
on Medium about her experience arriving and
working in Buenos Aires.

13. “I work a lot sometimes and that's just how it is. And there are a lot of times where I
really just feel lonely. I miss my family. I miss my friends.”
I've had those low moments where I'm laying in my bed at night crying and thinking,
"If I died right here in this bed right now, no one would know or care!" You totally get
those moments. This is not all sunshine and butterflies.
“This is our passion and our way of life, so don't trivialize it by treating it like your
cool new hobby. It's not a fun little vacation, or a side hobby. It's a serious
commitment.”

14. “To be” Experience

15. Amy while living in Austin Texas, uses Nomads List to
choose the country and city of her next destination. She
chooses Buenos Aires Argentina as her next destination
and new home for the next three months.
“WiFi is such a huge deal for nomads and that's where
resources like NomadList come in handy because we
can rate things like the internet, cost of living, weather,
safety, nightlife scene, and a lot more.” - Amy

16. Amy searches on Slack and Facebook
groups for digital nomads that are located in
Buenos Aires that she could get in touch with
for potential accommodations.
In the meantime, Amy books her flight to
Buenos Aires and searches as well as
books her accommodations via AirBnB.

17. Amy orders an Uber to airport.
Amy boards flight and arrives in Buenos Aires.

18. Amy takes an Uber to her AirBnB. When Amy
arrives, she notifies her loved ones that she
is safe and at her accommodation.
Amy looks for places to eat and explore on
her first night via YELP/Google.
After eating Amy rests (sleep).

19. Amy Logs onto her RemoteWorkAir account on Sunday to find
remote workers in the area that she could potentially connect
with.
Amy searches the web-platform for freelancers in the area to
work with tomorrow. In the advance search options she
specified the following:
1. English Speaking
2. Desk Available
3. Natural Light
4. Strong wi-fi connection

20. After viewing her search results, Amy checks
out the profile of one of her matches, Alex,
an Argentinian freelancer. The profile of Alex
includes her age, occupation, location, and
linkedin profile. The profile also provides
photos and a list of amenities the space has
to offer (ie. wi-fi, desk, printer etc.)

21. Amy begins a conversation with Alex over
RemoteWorkAir and makes a plan to meet
the following day at Alex’s studio at 9:30am.

22. Amy receives directions to Alex’s place via
her RemoteWorkAir App that integrates
GoogleMaps
Amy walks to the studio and meets Alex for
the first time.

23. Amy meets Alex and sets up her work area
at a desk near the kitchen table where alex
is working on AI.
During lunch they both take a break to talk
about their careers, current projects, and
the city nightlife.
They continue to work

24. Amy and Alex finish working at 5pm and
Alex invites Amy to a local pub with his
freelancer friends.