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Top 5 Tips To Keep…
E-Book Series

…High Morale In Your Business

JeanBertrand
de Lartigue
Chief
Executive
Jean-Bertrand
de Lartigue

Chief Executive

CEO and Entrepreneur experienced in start-up through
divestiture business leadership with proven track record
in turn-around, acquisitions, management transition, and
troubled asset environments in large and small
businesses. 40 years of steering companies through
growth, recognizing market opportunities and negotiating
profitable
financial
partnerships.
Background
in
developing expansion strategies through product
commercialization, identifying advantageous acquisitions
and leveraging competitive landscape. Excellent ability to
identify future leaders, nurture talent and create
sustainable succession plans.
INTRODUCTION
•

In the current climate we are bound to look for cost savings, as revenues at best are
stagnating or reducing.

•

Those cost cutting exercises can end up in redundancies or reduced worked hours with
lower salaries, requiring people to do more with less, so it is very difficult to keep staff
morale at a high or positive level.

•

When people are constantly under pressure they
are at risk to burn out.

•

HR will certainly recommend implementing new
motivational programmes to boost morale.

•

Unfortunately while high morale can act as a
motivating factor motivation does not necessarily
deliver high morale.
How would you know if your organization has a morale issue?
If you diagnose any or all of the following symptoms
your staff suffer from a morale issue.

•
•
•
•
•
•
•
•
•
•
•
•
•

No strategic alignment (lack of focus);
No clear goals result in long hours and chaos;
People do not meet performance goals;
Lack of resources (human, machines, money);
Poor creativity and innovations;
No decision making;
People blame & distrust each other;
Managers threaten staff or are inaccessible;
Managers only focus on savings and budget controls;
Lack of clear leadership. Orders and counter orders
come from every one;
Absenteeism, rumours and disloyal behaviour;
No teamwork and sense of individual support;
Talents and intellectual capital are not recognized
and publicized.

Don‟t be down-hearted if you recognise this in your
organisation?
Indeed when we are called in, for example, to turn around
a company, we almost certainly encounter most, if not all
of these symptoms. So you are not unusual!

How
would
you know if
your
organization
has a morale
issue?
•

One way to solve these issues is to create an
environment in which people feel comfortable.

•

The organization becomes a whole system, this change
completely changes the staff‟s present frame of
reference and creates an “electroshock”.

•

This electroshock is necessary to implement the change
process we have designed to rescue a company which is
in a declining mode or in a distress situation or to enter
a phase of high growth.

People normally “report” to someone.
In our model people have a “nominal boss” but they must work for
many other individual leaders, teams, either regularly or on an ad
hoc basis.
This may appear “not quite natural” to your staff but when
implemented you will notice that the staff is:
• less frustrated,
• contributing a lot more and coming up with new ideas.
The most important factor is to create trust which will
give the employees confidence in the organization:

•

If their ideas are not implemented they know there
is a good reason;

•

They know that the idea has been evaluated
through a rigorous process;

•

They do not feel that unnecessary barriers have
been put in their way;

•

Transparency is the rule of the game;

•

Your people feel being valued and know they are
contributing to the success of the company.

•

Success attracts success and creates high morale.
To Keep Morale High
Your Organisation Must Be Successful
1) The organization needs to be strategically aligned;
2)
3)
4)
5)

Good Leadership is essential to staff morale;
it is important for the success of an organisation that it motivates its staff;
Establish a process to help people meet performance goals;
Encourage creativity and innovations through wisdom networks.

innovation

Diverse Team

economic
growth
cultural
growth

Common
Interest

Shared
Values

wisdom
network

ethos

leadership
engage

knowledge

Copyright
KeySo Global LLC

Transform
- ation

support

Purpose

Reciprocity

stability
Tip Number 1:

The Organisation
Needs to be Aligned
Create a management system that will mobilize all your staff, channelling their
energy and abilities, encouraging them to share their specific knowledge with
others, outside and inside the organization, to fulfil the company mission and your
staff‟s own expectations:
Understand in which environment your
company is evolving. My colleagues Steve Bell and Steve Benton
have developed a new concept called the “EcoWeb”. In the EcoWeb each
company has a unique map of relationships and value transactions that is as
individual as DNA and as dynamic as the weather. It allows you to analyse
and view the landscape of your digital footprint and use this to determine
potential competitive threats and business development leads, and through
this focus on building opportunity awareness it will help you define your
company‟s vision.

Funding

Influencers

Degrees of separation
1. First degree
direct suppliers customers
employees shareholders, board
members, partners, Competition
2. Second degree
Customers‟ customers, suppliers
customers, suppliers‟ suppliers,
banks
3. Third degree
Other customers, other
suppliers, lobbyist, analysts,
associations regulators, hedge
fund
Accessory
Suppliers

Customers

alliances

Alternative
service Suppliers

Suppliers

Supply

Other
Suppliers

JV‟s

Company

Customers

Partnerships
Other Customers

Environment
Associations

Lobbyists

Regulators

Demand

Customers
Distribution
channels

Competition

Aftermarket
Suppliers

Alternative
Suppliers
System Integrator
Suppliers
•

Develop your vision, mission and long term goals
and write them down in a balance score card.

•

A score card is essential to grow your business and
communicate with your employees it will give you
and your staff a snapshot of the state of the
business at any given time.

•

Growth = change but if you want to become better
you have to move in the right direction. The balance
score card should allow you to:

1.

spread your vision and gain consensus;

2.

set clear goals;

3.

communicate efficiently with your staff;

4.

educate them;

5.

link their rewards to performance measures,
aligned with strategic initiatives;

6.

allocate the right resources, and establish realistic
milestones;

7.

evaluate the performances of your business and
your employees;

8.

make the right decisions by understanding your
overall position and making sure you are remaining
in the game;

9.

make key adjustments, this is the secret to
success, the score card will help you to see where
adjustments have to be made.
By making the score card an integral part of your culture you will be able to recognize and size
opportunities leading to huge success.

Your staff will feel challenged, valued and motivated as they will be able to measure the result
of their efforts and understand how their individual performances contributed to their overall
success.
Tip Number 2:

Good Leadership
is Essential to
High Morale
Leaders are
special
people:

•
•
•

Providing a vision and adequate resources,

removing barriers,
encouraging accountability.

Within business, effective leadership has proven results:

•
•

from the release of employees‟ potential,
to improved bottom line financial performance.

Leaders can be pivotal to organisational change, pushing back boundaries
and creating new ways of working.
Leadership is very much about the ability to influence people by personal
attributes and behaviours: skills are secondary.
Good leaders are followed chiefly because:
• People trust and respect them for their courage.
• Leaders treat others with dignity, equality and fairness,
trust is thus engendered.

live up to their commitments, and

•
•

Leaders are sensitive to the expectations of the workforce and lead accordingly.

•

By acting in this way, not being afraid of making tough, unpopular decisions, leaders will be
respected, potentially at the expense of being liked.

Leaders truly listen to others‟ opinions, and take them into account. This doesn‟t mean they
have to act on the suggestions, but, having listened with care, they are best placed to explain
their rationale.
What do leaders do for their teams?
• A good leader will set a framework and define boundaries for actions and behaviours,
and therein allow co-workers full autonomy;

•

The behaviours part of this is important. It‟s right that a leader demonstrates and, if
necessary, states what behaviours are appropriate and expected in an organisation;

•

Leaders should keep people challenged, moving them on to achieve their potential
and thus be successful in their own right, and as part of the collective success of the
company.
Leaders should be concerned with talent retention
• Allowing employees to increase their employability.
• Employees should:
• Be given the opportunity to acquire new skills;
• Be encouraged to network with communities sharing the same interests, and hence develop
and demonstrate their own expertise;

•

Feel they have a value in the job market and are paid on the right scale.
Effective leaders balance strategic thinking and planning,
• And Allow enough time for, and get involved in implementation.
• Harvard Business School research suggests a good rule of thumb for

this balance is 15%

strategy and 85% execution.

•

Leaders involved in execution have an intimate knowledge of their expectations of others.

Change
Awareness

Monitoring

Outside in
Assessment

Change
Implementation

Strategy
Process
Positioning
Plan
Leaders can Support Change
• By outsourcing the innovation.
• People within an organisation can be, intentionally or otherwise, resistant to change.
• Utilising an external resource can bring internal staff out of their comfort zone.
Universities are fantastic hubs for outsourcing innovation. Tapping in to this resource
are gaining benefits.
Good leaders help their employees
• Participate in online and offline networks more effectively.
• See how these networks
•
•
•

can bring forward ideas and deliver answers quicker;
can facilitate different ways of working and
are to be embraced to stimulate creative or effective thinking about core business issues.

Image source
KeySo Global
How do leaders close a chapter in their career?
• They realise that nobody is indispensable
• They have put in place
•
•

•

the right skilled, motivated, successful people,
with the necessary systems and processes so that their own role becomes obsolete,

And so they move on to their next challenge

They have developed a vision and strategy which:

focuses on their
customer
needs & deliver better
products / services
than expected

delivers better than
expected financial
results

Optimises business
processes and embrace
the best technologies
to satisfy their customers
and share holders

has best practice
governance in place to
keep the business in line
with the law
sustains the ability
to change & improve
through learning & growth
Tip Number 3:

Important for an
Organisation‟s success to
Motivate its Staff
To succeed an organisation must motivate its employees
•
•

Use their full talents.
Put in place a strategy and approach with positive motivation philosophy and practice in place
to improve:

•
•
•
•

productivity,
quality and
service.

There are many businesses out there feeling cash-strapped and this should not be seen as a
barrier. I will focus on aspects of motivation other than those related to salary enhancements.
Being Valued
•
•
•
•
•
•
•

Explain, in an appropriate fashion to the employee, how to go about their job.
Spell out to them what your expectations are; it doesn‟t offend to say what you are expecting of them.
With these enablers in place, when they then deliver, don‟t hesitate to thank them. Even better, do this in
front of others; it‟ll make others strive to do a good job too and receive their praise in turn.
Feedback on performance regularly, and keep people challenged (but not overloaded and stressed).
It also helps if individuals‟ roles are set in the context of the company objectives, strategies and plans and
employees can see how what they are doing fits in to the bigger picture.
People are self-confident when they are feeling valued. Finding the right balance of confidence is difficult,
too little nothing happens: too much leads to arrogance and inevitably to poor decisions.
Without great levels of self-belief, the pillar of confidence, your employees will not take risks or try new
things. You can‟t have confident organizations without confident individuals inside them.
Explore Your People Potential
•
•

•
•

•
•
•

•

Give people the potential to develop their skills outside their core
competency.
Consider the skill sets all job types need to perform well in their field,
that these are transferable skills, which could be applied to, and honed
in, another function, and you‟ll create a flat-lattice organisation without
the chains of command or predetermined channels of communication
that are features of pyramidal management.
In those organisations there are no bosses, but leaders.
Associates choose to follow leaders rather than having bosses assigned to
them. They commit to projects, accepted and prioritised by the board of
directors, of their own choice rather than having tasks delegated to
them.
Performance reviews are based on a peer-level rating system.
Staff are mentored and supported in their development so they have a
good understanding of the organisation, and how they can contribute to
its success.
Contribution to success is about how your employees perform, so it
means having clear goals, moving positively towards them, talking about
issues that might prevent them meeting their objectives and feeling
heard when they do so.
They do all this best when they feel appreciated and valued by their
leaders and their colleagues. So it‟s not just about delivering: it‟s about
doing that within collaborative working relationships too.
Fulfil Your Peoples’ Ambitions
• The opportunity of giving an employee

a secondary responsible role – is also a way of
supporting them to fulfil their career ambitions.

•

It equips them with more widely practised skills and experience which will stand them in good
stead when an opportunity becomes available.

•

A promising employee who is effectively blocked in their promotional scope by your own
presence could find this seeming lack of prospects demotivating.

•

As a way of keeping your people motivated, and also as a method of effective succession
planning, consider a sideward move for them within the organisation, or even a secondment to
a valued supplier or customer.

•

Your employees should be convinced that they have a future within
the organization. Conviction is a short-term motivation factor both
in good times and bad.

•
•
•

It will keep your employees going even when things get tough,
they will maintain their energy, motivation and resources,
they will feel good and will be resilient, efficient and effective.

•

To have conviction your employees would need to trust
you and the organization so avoid promising things you
know you won‟t be able to deliver!
Help Them Achieve Success

•The goals you set your employees should be challenging and stretching, and they need th
support and resources in place to achieve them. Consider what difference new software
machinery, guidance from yourself, help from a colleague, support in prioritising, agreement t
home working etc. could make to whether an employee believed their goals to be achievabl
or otherwise.
• Think how clearly you deal with a supplier: you specify how and when you want a product o
service to be delivered, using tools such as specifications to support this. Your suppliers kno
what is expected of them and commit to deliver against this. Treat your employees likewise.
•Commitment matters because
it is why your employees do the
work you expect them to do.
When your employees commit
to a goal they are perceive that
they are
doing something
worthwhile, they demonstrate
strong intrinsic interest in their
job and feel that the vision of
the organization resonates with
their purpose.
Help Them Achieve Success

•

The iOpener Institute for People and Performance,
research, involving 9,000 people from around the
world, reveals some astonishing findings. Employees
who report being “happy” and motivated at work:

•
•

Spend double their time at work focused on what
they are paid to do

•
•
•

Stay twice as long in their jobs as their least
happy colleagues

Take ten times less sick leave
Believe they are achieving their potential twice
as much

Employees experimenting the “feel good factor” will
solve problems faster, be more creative, adapt
fastest to change. Customer service will be
excellent, your clients will be loyal and recommend
your products / services to their friends and business
acquaintances so your bottom line will increase!
Tip Number 4:

Establish a Process to
Help People Meet
Performance Goals
Business is Becoming Increasingly Complex.
• Customer expectations are higher and higher, you need your employees to be able to
change their knowledge and skills quickly and raise their performance “bar”.

•

Leading edge organisations are re-thinking their philosophies and human resources
strategies to align their employees‟ performance goals with their organisational vision,
values, and strategic plans.

•

These leading edge organisations are evolving from a single ”overall” rating appraisal
system, to one evaluating their people‟s profiles of strengths and needs for
developmental areas.

•

They focus on developing people behaviours/skills, introducing multi-source feedback
systems and re-examining the mechanism for pay linkage, in other words they embrace
the performance leadership programme principles
Performance Leadership Programme Principles

•
•
•

Applying continuous improvement to individual and team performance;

•
•

Defining common framework and measurement criteria for all employees;

•
•

Maximising job fit and defining shared responsibility to avoid overlaps;

•

Your employees will feel being valued and adequately rewarded. They will
understand what is expected from them both in terms of business
performances and behaviours and they will serve your customers with
enthusiasm, as they will be highly motivated.

Aligning individual efforts with business needs;
Conducting real dialogues between employee and manager, not just
processing a form;
Looking at results and behaviours of people to deliver high performances, it
is not about measuring personality trait;
Focusing their employees on their current job requirements to deliver the
expected results;

All the above will lead to:

•

High customer satisfaction and loyalty so your customers will buy more
from you and your profit will increase, your existing customers will be your
best advocate and will recommend you to friends and you will get new
customers increasing your sales and profit even more.
Measurement and Management
in the Information Age
Vision and
Strategy

Financial

Customer
To achieve our Vision
How should we
appear
to our Customers?

Learning and
Growth
To achieve our vision
how will we sustain
our ability
to change and
improve?

Objective

Measures

Targets

Initiatives

How should
we appear
to our
share holder?

Internal Business
Process
To satisfy our
customers and
share holders what
business process
must we excel at?
Performance Leadership Objectives

•
•
•
•
•

Increase frequency and quality of performance discussion
Enhance understanding of relationship between business
strategies and individual‟s role
Emphasise impact of specific leadership behaviours on
achieving results
Reinforce shared responsibility for continuous performance
improvement
Enhance match between job and individual capabilities,
interests, and life style values, emphasising multidirectional
job movement.
Performance Leadership is not …
•A new rating form
•A career development system
•A performance Improvement process
•A salary Increase process

The context for Performance Leadership is…
Inputs

Outcomes

•Customer expectations
•Business strategies & plans
•Key initiatives
•Clear goals & behavioural
expectations
•Information, skills, & resources
•Motivation
•Performance feedback

•Customer satisfaction
•Business results
•Individual Dignity
•Team performance
•Reward/ Recognition

Individual
Performance
Performance Leadership Process Overview
Performance planning
Mutual understanding about:
•Team/ individual business goals
•Expected individual behaviours
•Assistance and resources needed
•Job match/ action plans/
possible reassignments
•Sources of performance input

Progress Check points
Discussion of:
•Progress on individual / team business goals
•Actual behaviour compared to expectations
•Assistance and resources needed
•Job match/ action plans / possible
reassignments

Performance Summary
Input to
•Training
•Staffing
•Compensation
•Career Planning

Discussion of:
•Performance on individual / team business
goals
•Actual behaviour compared to expectations
•Job match/ action plans / possible
reassignments
•Future skills needed for current job
Role of every individual
•
•
•
•
•

Commit to open communication

•

Seek and provide on-going performance
feedback and coaching

•

Commit to continual performance
development

Enhance skills in performance leadership
Initiate discussions
Monitor and discuss progress
Honestly assess strengths and development
needs
Performance planning is…
A collaborative discussion to create mutual understanding
in advance, by focusing on:
• What the individual / team is going to be held
accountable for
• The support the individual/ team needs to succeed

Typically completed at the beginning
of the year

Performance planning is not…
• Evaluating
• Looking Backward
• Focusing on job in isolation
• Management by Objective
• Top Down
• Substitute for on going Dialogue
Performance Planning Activities and Content

Preparation
•Goals

Discussion

•Behaviours

•Goals

•Job Match

•Behaviours
•Job Match

Documentation
•Goals
•Behaviours
•Job Match
Performance Planning Preparation
Individual, team & manager talk about:

Goals
•Business Strategies / Key success
factors
•Team / individual goals
•Individual‟s role in accomplishing
team goals

Behaviours
•Behavioural expectations

Job Match
•Requirements of job in relation
to individual capabilities, interests
and lifestyle values
Performance Planning Discussion
Individual & manager (& team where appropriate) talk about

Goals
•Specific goals
•Potential obstacles
•Assistance needed
•Resources Required

Other

Behaviours
•Behavioural expectations
•Sources of performance
input

Progress check point schedule

Job Match
•Job match
•Development plans
•Job redesign
•Possible reassignment
Performance Planning
Documentation

•
•
•

Goals

Principles Underlying Effective Goals

•
•

Time – bound 3 to 12 month focus

•
•
•

Reflect team and individual result

Behavioural Expectations
Job match- development actions

Goal Setting Organisational links

Developed from customer requirements,
business goals, key success factors, and
milestone
Measurable, observable
Realistic

Goal Setting Business Alignment
Performance leadership
behaviour categories

•
•
•
•
•

Thinking
Administrative

Why Performance leadership behaviour

•

Describe specific behavioural expectations in
common language throughout the organisation

•

Provide a coaching framework for achieving
results

•

Tool for team members to talk about how to
work together to achieve results

Leadership
Interpersonal
Self-management

In planning for success they are an integral part of focusing attention on the necessary actions

360 Degrees Input on
Behaviours
Performance Planning Job Match

•
•

Performance planning guide
Key success factor: Innovation/ strategic initiatives
Goal: Close X new deals in strategically important
markets by year end
A. Identify behaviours that will help you achieve goal:
•
Analyse issues
•
Influence others
•
Think strategically
•
Build relationships
B. Identify specific actions relating to the chosen
behaviours that will help you accomplish goal
such as:
•
Identify strategically important markets
•
Determine potential joint venture
opportunities in each designated market
•
Determine benefits of joint venture for all
parties and anticipate obstacles

Current expectations

•
•

Gap analysis

Individual capabilities, interests,
and lifestyle values

Actions
Performance Planning Key Learning Points
Share responsibility for process

Emphasise results and behaviours

Link goals to business strategies

Identify team and individual goals

Establish mutual
expectations in advance
Tip Number 5:

Encourage Creativity &
Innovations through
Wisdom Networks
•

In their book “Wisdom Network” Melissa Giovagnolli and
Steve Benton describe the challenge companies have to use
visible and invisible knowledge to achieve their goals.

•

The problem is that people are reluctant to share their
knowledge, they only talk about what they know to a close
circle of people in their department / function because
they are afraid that if they share their “secrets” with
others they will lose their value to the company.

•

In order to overcome this issue you have to create an
environment that gives your employees the possibility and
the confidence to share knowledge and ultimately co create
to innovate.

•

It is proving to be effective to design an organisation in
which:

•

Formal structures are removed people are not organised
in functions / departments but according to their
individual skills so that they can add value to various
projects in the organisation

•

There is no restraints due to job titles , every employee
is an associate.

•

Employees are assessed on primary and secondary skills
and put into „Resource Pools‟ which group people by
skills which can be used effectively by the company and
encourage innovation
How does it work?
•
•

•

Employee A’ can have a primary skill in Project Management but have a secondary skill in IT.
• They are added to the Project Management resource pool at a high level and
• the IT resource pool at lower level.
When a business project comes up requiring their skills:
• they are allocated to a project’s ‘Job Family’ requiring their primary skill
• and they can volunteer if they have free work time to be a part of another project’s ‘Job Family’ using
their secondary skill in order to improve their knowledge and experience. A Job Family being a group
of people with the required skills between them to complete the project.
So ‘Employee A’ can perform their main skill, develop their secondary skill or be utilised to do both at onc
see the project examples below:

Project A Job Family
A delivery project
Senior Project Manager
(Allocated)
Project Manager

Project B Job Family
An IT product project

Project C Job Family
IT delivery project

Senior Product Manager

Senior IT Project Manager

Product IT Manager

IT Project Manager (Volunteer)

Project Administrator
IT Technician (Volunteer)
IT Project Administrator
By recognising that a person is more than their job title company’s can ensure:
• value is added,
• skills are developed,
• knowledge shared,
• creativity developed and innovation is the rule of the game.
Each team / project will:
• define their own roles and responsibilities
• define Short terms and long terms goals
• be encouraged to explore new ideas and push the edge of the envelope
• have members constantly crossing boundaries and exploring new concepts
This fluid model is ensuring:
•

An employee is working productively for every
hour they are at work, if they are not performing
their main skill they can be developing their
secondary skill and further assisting a business
needing that resource.

•

By being able to move around an organisation
morale and recognition is increased, as well as
offering a challenge and allowing the employee to
understand more of the business as a whole. If an
employee does not know the company as a whole
they cannot be expected to proactively contribute
to its success.

•

Employees that have the ability to self-develop
are:

•

eager to stay within the company, as they
enjoy themselves, learning new skills.

•

loyal to the brand and are “walking
advertisements” for the company, attracting
new talents and clients.

•

sharing knowledge with their co-workers as
they know that others will share with them.

•

serving the existing clients better and get their
loyalty. Happy and satisfied customers will talk
to their friends, colleagues and suppliers and
will bring you new clients so your profit will
increase!
•

In this E-book we have talked about the top 5 factors contributing to keep high
morale in an organisation to generate success.

•
•

Success appeal success and produce high morale.
The top 5 factors that allow you to create an environment for success and keep high
morale in your business are:

•
•
•
•
•

1) The organization needs to be strategically aligned
2) Good Leadership is essential to the morale of the troops
3) Motivate its employees
4) Establish a process to help people meet performance goals
5) Encourage creativity and innovations through wisdom networks

•If you want to discuss any of the above points or need help to implement
this magic environment, please feel free to contact:
• JB de Lartigue at jb@macint.co.uk or call me on +44 1656 766 363
•Visit our Website www.maconsultinginternational.com
•Join the conversation on our blog
www.maconsultinginternational.com/blog

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Top 5 morale factors ebook revised

  • 1. Top 5 Tips To Keep… E-Book Series …High Morale In Your Business JeanBertrand de Lartigue Chief Executive
  • 2. Jean-Bertrand de Lartigue Chief Executive CEO and Entrepreneur experienced in start-up through divestiture business leadership with proven track record in turn-around, acquisitions, management transition, and troubled asset environments in large and small businesses. 40 years of steering companies through growth, recognizing market opportunities and negotiating profitable financial partnerships. Background in developing expansion strategies through product commercialization, identifying advantageous acquisitions and leveraging competitive landscape. Excellent ability to identify future leaders, nurture talent and create sustainable succession plans.
  • 3. INTRODUCTION • In the current climate we are bound to look for cost savings, as revenues at best are stagnating or reducing. • Those cost cutting exercises can end up in redundancies or reduced worked hours with lower salaries, requiring people to do more with less, so it is very difficult to keep staff morale at a high or positive level. • When people are constantly under pressure they are at risk to burn out. • HR will certainly recommend implementing new motivational programmes to boost morale. • Unfortunately while high morale can act as a motivating factor motivation does not necessarily deliver high morale.
  • 4. How would you know if your organization has a morale issue? If you diagnose any or all of the following symptoms your staff suffer from a morale issue. • • • • • • • • • • • • • No strategic alignment (lack of focus); No clear goals result in long hours and chaos; People do not meet performance goals; Lack of resources (human, machines, money); Poor creativity and innovations; No decision making; People blame & distrust each other; Managers threaten staff or are inaccessible; Managers only focus on savings and budget controls; Lack of clear leadership. Orders and counter orders come from every one; Absenteeism, rumours and disloyal behaviour; No teamwork and sense of individual support; Talents and intellectual capital are not recognized and publicized. Don‟t be down-hearted if you recognise this in your organisation? Indeed when we are called in, for example, to turn around a company, we almost certainly encounter most, if not all of these symptoms. So you are not unusual! How would you know if your organization has a morale issue?
  • 5. • One way to solve these issues is to create an environment in which people feel comfortable. • The organization becomes a whole system, this change completely changes the staff‟s present frame of reference and creates an “electroshock”. • This electroshock is necessary to implement the change process we have designed to rescue a company which is in a declining mode or in a distress situation or to enter a phase of high growth. People normally “report” to someone. In our model people have a “nominal boss” but they must work for many other individual leaders, teams, either regularly or on an ad hoc basis. This may appear “not quite natural” to your staff but when implemented you will notice that the staff is: • less frustrated, • contributing a lot more and coming up with new ideas.
  • 6. The most important factor is to create trust which will give the employees confidence in the organization: • If their ideas are not implemented they know there is a good reason; • They know that the idea has been evaluated through a rigorous process; • They do not feel that unnecessary barriers have been put in their way; • Transparency is the rule of the game; • Your people feel being valued and know they are contributing to the success of the company. • Success attracts success and creates high morale.
  • 7. To Keep Morale High Your Organisation Must Be Successful 1) The organization needs to be strategically aligned; 2) 3) 4) 5) Good Leadership is essential to staff morale; it is important for the success of an organisation that it motivates its staff; Establish a process to help people meet performance goals; Encourage creativity and innovations through wisdom networks. innovation Diverse Team economic growth cultural growth Common Interest Shared Values wisdom network ethos leadership engage knowledge Copyright KeySo Global LLC Transform - ation support Purpose Reciprocity stability
  • 8. Tip Number 1: The Organisation Needs to be Aligned
  • 9. Create a management system that will mobilize all your staff, channelling their energy and abilities, encouraging them to share their specific knowledge with others, outside and inside the organization, to fulfil the company mission and your staff‟s own expectations:
  • 10. Understand in which environment your company is evolving. My colleagues Steve Bell and Steve Benton have developed a new concept called the “EcoWeb”. In the EcoWeb each company has a unique map of relationships and value transactions that is as individual as DNA and as dynamic as the weather. It allows you to analyse and view the landscape of your digital footprint and use this to determine potential competitive threats and business development leads, and through this focus on building opportunity awareness it will help you define your company‟s vision. Funding Influencers Degrees of separation 1. First degree direct suppliers customers employees shareholders, board members, partners, Competition 2. Second degree Customers‟ customers, suppliers customers, suppliers‟ suppliers, banks 3. Third degree Other customers, other suppliers, lobbyist, analysts, associations regulators, hedge fund Accessory Suppliers Customers alliances Alternative service Suppliers Suppliers Supply Other Suppliers JV‟s Company Customers Partnerships Other Customers Environment Associations Lobbyists Regulators Demand Customers Distribution channels Competition Aftermarket Suppliers Alternative Suppliers System Integrator Suppliers
  • 11. • Develop your vision, mission and long term goals and write them down in a balance score card. • A score card is essential to grow your business and communicate with your employees it will give you and your staff a snapshot of the state of the business at any given time. • Growth = change but if you want to become better you have to move in the right direction. The balance score card should allow you to: 1. spread your vision and gain consensus; 2. set clear goals; 3. communicate efficiently with your staff; 4. educate them; 5. link their rewards to performance measures, aligned with strategic initiatives; 6. allocate the right resources, and establish realistic milestones; 7. evaluate the performances of your business and your employees; 8. make the right decisions by understanding your overall position and making sure you are remaining in the game; 9. make key adjustments, this is the secret to success, the score card will help you to see where adjustments have to be made.
  • 12. By making the score card an integral part of your culture you will be able to recognize and size opportunities leading to huge success. Your staff will feel challenged, valued and motivated as they will be able to measure the result of their efforts and understand how their individual performances contributed to their overall success.
  • 13. Tip Number 2: Good Leadership is Essential to High Morale
  • 14. Leaders are special people: • • • Providing a vision and adequate resources, removing barriers, encouraging accountability. Within business, effective leadership has proven results: • • from the release of employees‟ potential, to improved bottom line financial performance. Leaders can be pivotal to organisational change, pushing back boundaries and creating new ways of working. Leadership is very much about the ability to influence people by personal attributes and behaviours: skills are secondary.
  • 15. Good leaders are followed chiefly because: • People trust and respect them for their courage. • Leaders treat others with dignity, equality and fairness, trust is thus engendered. live up to their commitments, and • • Leaders are sensitive to the expectations of the workforce and lead accordingly. • By acting in this way, not being afraid of making tough, unpopular decisions, leaders will be respected, potentially at the expense of being liked. Leaders truly listen to others‟ opinions, and take them into account. This doesn‟t mean they have to act on the suggestions, but, having listened with care, they are best placed to explain their rationale.
  • 16. What do leaders do for their teams? • A good leader will set a framework and define boundaries for actions and behaviours, and therein allow co-workers full autonomy; • The behaviours part of this is important. It‟s right that a leader demonstrates and, if necessary, states what behaviours are appropriate and expected in an organisation; • Leaders should keep people challenged, moving them on to achieve their potential and thus be successful in their own right, and as part of the collective success of the company.
  • 17. Leaders should be concerned with talent retention • Allowing employees to increase their employability. • Employees should: • Be given the opportunity to acquire new skills; • Be encouraged to network with communities sharing the same interests, and hence develop and demonstrate their own expertise; • Feel they have a value in the job market and are paid on the right scale.
  • 18. Effective leaders balance strategic thinking and planning, • And Allow enough time for, and get involved in implementation. • Harvard Business School research suggests a good rule of thumb for this balance is 15% strategy and 85% execution. • Leaders involved in execution have an intimate knowledge of their expectations of others. Change Awareness Monitoring Outside in Assessment Change Implementation Strategy Process Positioning Plan
  • 19. Leaders can Support Change • By outsourcing the innovation. • People within an organisation can be, intentionally or otherwise, resistant to change. • Utilising an external resource can bring internal staff out of their comfort zone. Universities are fantastic hubs for outsourcing innovation. Tapping in to this resource are gaining benefits.
  • 20. Good leaders help their employees • Participate in online and offline networks more effectively. • See how these networks • • • can bring forward ideas and deliver answers quicker; can facilitate different ways of working and are to be embraced to stimulate creative or effective thinking about core business issues. Image source KeySo Global
  • 21. How do leaders close a chapter in their career? • They realise that nobody is indispensable • They have put in place • • • the right skilled, motivated, successful people, with the necessary systems and processes so that their own role becomes obsolete, And so they move on to their next challenge They have developed a vision and strategy which: focuses on their customer needs & deliver better products / services than expected delivers better than expected financial results Optimises business processes and embrace the best technologies to satisfy their customers and share holders has best practice governance in place to keep the business in line with the law sustains the ability to change & improve through learning & growth
  • 22. Tip Number 3: Important for an Organisation‟s success to Motivate its Staff
  • 23. To succeed an organisation must motivate its employees • • Use their full talents. Put in place a strategy and approach with positive motivation philosophy and practice in place to improve: • • • • productivity, quality and service. There are many businesses out there feeling cash-strapped and this should not be seen as a barrier. I will focus on aspects of motivation other than those related to salary enhancements.
  • 24. Being Valued • • • • • • • Explain, in an appropriate fashion to the employee, how to go about their job. Spell out to them what your expectations are; it doesn‟t offend to say what you are expecting of them. With these enablers in place, when they then deliver, don‟t hesitate to thank them. Even better, do this in front of others; it‟ll make others strive to do a good job too and receive their praise in turn. Feedback on performance regularly, and keep people challenged (but not overloaded and stressed). It also helps if individuals‟ roles are set in the context of the company objectives, strategies and plans and employees can see how what they are doing fits in to the bigger picture. People are self-confident when they are feeling valued. Finding the right balance of confidence is difficult, too little nothing happens: too much leads to arrogance and inevitably to poor decisions. Without great levels of self-belief, the pillar of confidence, your employees will not take risks or try new things. You can‟t have confident organizations without confident individuals inside them.
  • 25. Explore Your People Potential • • • • • • • • Give people the potential to develop their skills outside their core competency. Consider the skill sets all job types need to perform well in their field, that these are transferable skills, which could be applied to, and honed in, another function, and you‟ll create a flat-lattice organisation without the chains of command or predetermined channels of communication that are features of pyramidal management. In those organisations there are no bosses, but leaders. Associates choose to follow leaders rather than having bosses assigned to them. They commit to projects, accepted and prioritised by the board of directors, of their own choice rather than having tasks delegated to them. Performance reviews are based on a peer-level rating system. Staff are mentored and supported in their development so they have a good understanding of the organisation, and how they can contribute to its success. Contribution to success is about how your employees perform, so it means having clear goals, moving positively towards them, talking about issues that might prevent them meeting their objectives and feeling heard when they do so. They do all this best when they feel appreciated and valued by their leaders and their colleagues. So it‟s not just about delivering: it‟s about doing that within collaborative working relationships too.
  • 26. Fulfil Your Peoples’ Ambitions • The opportunity of giving an employee a secondary responsible role – is also a way of supporting them to fulfil their career ambitions. • It equips them with more widely practised skills and experience which will stand them in good stead when an opportunity becomes available. • A promising employee who is effectively blocked in their promotional scope by your own presence could find this seeming lack of prospects demotivating. • As a way of keeping your people motivated, and also as a method of effective succession planning, consider a sideward move for them within the organisation, or even a secondment to a valued supplier or customer. • Your employees should be convinced that they have a future within the organization. Conviction is a short-term motivation factor both in good times and bad. • • • It will keep your employees going even when things get tough, they will maintain their energy, motivation and resources, they will feel good and will be resilient, efficient and effective. • To have conviction your employees would need to trust you and the organization so avoid promising things you know you won‟t be able to deliver!
  • 27. Help Them Achieve Success •The goals you set your employees should be challenging and stretching, and they need th support and resources in place to achieve them. Consider what difference new software machinery, guidance from yourself, help from a colleague, support in prioritising, agreement t home working etc. could make to whether an employee believed their goals to be achievabl or otherwise. • Think how clearly you deal with a supplier: you specify how and when you want a product o service to be delivered, using tools such as specifications to support this. Your suppliers kno what is expected of them and commit to deliver against this. Treat your employees likewise. •Commitment matters because it is why your employees do the work you expect them to do. When your employees commit to a goal they are perceive that they are doing something worthwhile, they demonstrate strong intrinsic interest in their job and feel that the vision of the organization resonates with their purpose.
  • 28. Help Them Achieve Success • The iOpener Institute for People and Performance, research, involving 9,000 people from around the world, reveals some astonishing findings. Employees who report being “happy” and motivated at work: • • Spend double their time at work focused on what they are paid to do • • • Stay twice as long in their jobs as their least happy colleagues Take ten times less sick leave Believe they are achieving their potential twice as much Employees experimenting the “feel good factor” will solve problems faster, be more creative, adapt fastest to change. Customer service will be excellent, your clients will be loyal and recommend your products / services to their friends and business acquaintances so your bottom line will increase!
  • 29. Tip Number 4: Establish a Process to Help People Meet Performance Goals
  • 30. Business is Becoming Increasingly Complex. • Customer expectations are higher and higher, you need your employees to be able to change their knowledge and skills quickly and raise their performance “bar”. • Leading edge organisations are re-thinking their philosophies and human resources strategies to align their employees‟ performance goals with their organisational vision, values, and strategic plans. • These leading edge organisations are evolving from a single ”overall” rating appraisal system, to one evaluating their people‟s profiles of strengths and needs for developmental areas. • They focus on developing people behaviours/skills, introducing multi-source feedback systems and re-examining the mechanism for pay linkage, in other words they embrace the performance leadership programme principles
  • 31. Performance Leadership Programme Principles • • • Applying continuous improvement to individual and team performance; • • Defining common framework and measurement criteria for all employees; • • Maximising job fit and defining shared responsibility to avoid overlaps; • Your employees will feel being valued and adequately rewarded. They will understand what is expected from them both in terms of business performances and behaviours and they will serve your customers with enthusiasm, as they will be highly motivated. Aligning individual efforts with business needs; Conducting real dialogues between employee and manager, not just processing a form; Looking at results and behaviours of people to deliver high performances, it is not about measuring personality trait; Focusing their employees on their current job requirements to deliver the expected results; All the above will lead to: • High customer satisfaction and loyalty so your customers will buy more from you and your profit will increase, your existing customers will be your best advocate and will recommend you to friends and you will get new customers increasing your sales and profit even more.
  • 32. Measurement and Management in the Information Age Vision and Strategy Financial Customer To achieve our Vision How should we appear to our Customers? Learning and Growth To achieve our vision how will we sustain our ability to change and improve? Objective Measures Targets Initiatives How should we appear to our share holder? Internal Business Process To satisfy our customers and share holders what business process must we excel at?
  • 33. Performance Leadership Objectives • • • • • Increase frequency and quality of performance discussion Enhance understanding of relationship between business strategies and individual‟s role Emphasise impact of specific leadership behaviours on achieving results Reinforce shared responsibility for continuous performance improvement Enhance match between job and individual capabilities, interests, and life style values, emphasising multidirectional job movement.
  • 34. Performance Leadership is not … •A new rating form •A career development system •A performance Improvement process •A salary Increase process The context for Performance Leadership is… Inputs Outcomes •Customer expectations •Business strategies & plans •Key initiatives •Clear goals & behavioural expectations •Information, skills, & resources •Motivation •Performance feedback •Customer satisfaction •Business results •Individual Dignity •Team performance •Reward/ Recognition Individual Performance
  • 35. Performance Leadership Process Overview Performance planning Mutual understanding about: •Team/ individual business goals •Expected individual behaviours •Assistance and resources needed •Job match/ action plans/ possible reassignments •Sources of performance input Progress Check points Discussion of: •Progress on individual / team business goals •Actual behaviour compared to expectations •Assistance and resources needed •Job match/ action plans / possible reassignments Performance Summary Input to •Training •Staffing •Compensation •Career Planning Discussion of: •Performance on individual / team business goals •Actual behaviour compared to expectations •Job match/ action plans / possible reassignments •Future skills needed for current job
  • 36. Role of every individual • • • • • Commit to open communication • Seek and provide on-going performance feedback and coaching • Commit to continual performance development Enhance skills in performance leadership Initiate discussions Monitor and discuss progress Honestly assess strengths and development needs
  • 37. Performance planning is… A collaborative discussion to create mutual understanding in advance, by focusing on: • What the individual / team is going to be held accountable for • The support the individual/ team needs to succeed Typically completed at the beginning of the year Performance planning is not… • Evaluating • Looking Backward • Focusing on job in isolation • Management by Objective • Top Down • Substitute for on going Dialogue
  • 38. Performance Planning Activities and Content Preparation •Goals Discussion •Behaviours •Goals •Job Match •Behaviours •Job Match Documentation •Goals •Behaviours •Job Match
  • 39. Performance Planning Preparation Individual, team & manager talk about: Goals •Business Strategies / Key success factors •Team / individual goals •Individual‟s role in accomplishing team goals Behaviours •Behavioural expectations Job Match •Requirements of job in relation to individual capabilities, interests and lifestyle values
  • 40. Performance Planning Discussion Individual & manager (& team where appropriate) talk about Goals •Specific goals •Potential obstacles •Assistance needed •Resources Required Other Behaviours •Behavioural expectations •Sources of performance input Progress check point schedule Job Match •Job match •Development plans •Job redesign •Possible reassignment
  • 41. Performance Planning Documentation • • • Goals Principles Underlying Effective Goals • • Time – bound 3 to 12 month focus • • • Reflect team and individual result Behavioural Expectations Job match- development actions Goal Setting Organisational links Developed from customer requirements, business goals, key success factors, and milestone Measurable, observable Realistic Goal Setting Business Alignment
  • 42. Performance leadership behaviour categories • • • • • Thinking Administrative Why Performance leadership behaviour • Describe specific behavioural expectations in common language throughout the organisation • Provide a coaching framework for achieving results • Tool for team members to talk about how to work together to achieve results Leadership Interpersonal Self-management In planning for success they are an integral part of focusing attention on the necessary actions 360 Degrees Input on Behaviours
  • 43. Performance Planning Job Match • • Performance planning guide Key success factor: Innovation/ strategic initiatives Goal: Close X new deals in strategically important markets by year end A. Identify behaviours that will help you achieve goal: • Analyse issues • Influence others • Think strategically • Build relationships B. Identify specific actions relating to the chosen behaviours that will help you accomplish goal such as: • Identify strategically important markets • Determine potential joint venture opportunities in each designated market • Determine benefits of joint venture for all parties and anticipate obstacles Current expectations • • Gap analysis Individual capabilities, interests, and lifestyle values Actions
  • 44. Performance Planning Key Learning Points Share responsibility for process Emphasise results and behaviours Link goals to business strategies Identify team and individual goals Establish mutual expectations in advance
  • 45. Tip Number 5: Encourage Creativity & Innovations through Wisdom Networks
  • 46. • In their book “Wisdom Network” Melissa Giovagnolli and Steve Benton describe the challenge companies have to use visible and invisible knowledge to achieve their goals. • The problem is that people are reluctant to share their knowledge, they only talk about what they know to a close circle of people in their department / function because they are afraid that if they share their “secrets” with others they will lose their value to the company. • In order to overcome this issue you have to create an environment that gives your employees the possibility and the confidence to share knowledge and ultimately co create to innovate. • It is proving to be effective to design an organisation in which: • Formal structures are removed people are not organised in functions / departments but according to their individual skills so that they can add value to various projects in the organisation • There is no restraints due to job titles , every employee is an associate. • Employees are assessed on primary and secondary skills and put into „Resource Pools‟ which group people by skills which can be used effectively by the company and encourage innovation
  • 47. How does it work? • • • Employee A’ can have a primary skill in Project Management but have a secondary skill in IT. • They are added to the Project Management resource pool at a high level and • the IT resource pool at lower level. When a business project comes up requiring their skills: • they are allocated to a project’s ‘Job Family’ requiring their primary skill • and they can volunteer if they have free work time to be a part of another project’s ‘Job Family’ using their secondary skill in order to improve their knowledge and experience. A Job Family being a group of people with the required skills between them to complete the project. So ‘Employee A’ can perform their main skill, develop their secondary skill or be utilised to do both at onc see the project examples below: Project A Job Family A delivery project Senior Project Manager (Allocated) Project Manager Project B Job Family An IT product project Project C Job Family IT delivery project Senior Product Manager Senior IT Project Manager Product IT Manager IT Project Manager (Volunteer) Project Administrator IT Technician (Volunteer) IT Project Administrator By recognising that a person is more than their job title company’s can ensure: • value is added, • skills are developed, • knowledge shared, • creativity developed and innovation is the rule of the game. Each team / project will: • define their own roles and responsibilities • define Short terms and long terms goals • be encouraged to explore new ideas and push the edge of the envelope • have members constantly crossing boundaries and exploring new concepts
  • 48. This fluid model is ensuring: • An employee is working productively for every hour they are at work, if they are not performing their main skill they can be developing their secondary skill and further assisting a business needing that resource. • By being able to move around an organisation morale and recognition is increased, as well as offering a challenge and allowing the employee to understand more of the business as a whole. If an employee does not know the company as a whole they cannot be expected to proactively contribute to its success. • Employees that have the ability to self-develop are: • eager to stay within the company, as they enjoy themselves, learning new skills. • loyal to the brand and are “walking advertisements” for the company, attracting new talents and clients. • sharing knowledge with their co-workers as they know that others will share with them. • serving the existing clients better and get their loyalty. Happy and satisfied customers will talk to their friends, colleagues and suppliers and will bring you new clients so your profit will increase!
  • 49. • In this E-book we have talked about the top 5 factors contributing to keep high morale in an organisation to generate success. • • Success appeal success and produce high morale. The top 5 factors that allow you to create an environment for success and keep high morale in your business are: • • • • • 1) The organization needs to be strategically aligned 2) Good Leadership is essential to the morale of the troops 3) Motivate its employees 4) Establish a process to help people meet performance goals 5) Encourage creativity and innovations through wisdom networks •If you want to discuss any of the above points or need help to implement this magic environment, please feel free to contact: • JB de Lartigue at jb@macint.co.uk or call me on +44 1656 766 363 •Visit our Website www.maconsultinginternational.com •Join the conversation on our blog www.maconsultinginternational.com/blog