Ce diaporama a bien été signalé.
Nous utilisons votre profil LinkedIn et vos données d’activité pour vous proposer des publicités personnalisées et pertinentes. Vous pouvez changer vos préférences de publicités à tout moment.
Engage for Success:
Improve Workforce Engagement
with Open Communication and
Continuous Feedback
Housekeeping
• The Webinar recordings and slides will be shared
with all attendees
• Please type in your questions and com...
Presenters
© Harbinger Systems | www.harbinger-systems.com
Abhay Patil
Senior Vice President,
Talent and Operations
Harbin...
Agenda
• Disengagement IS costly
• Business case for employee engagement
• Continuous feedback
• Using technology as a sol...
What is Employee Engagement?
© Harbinger Systems | www.harbinger-systems.com
Employee engagement is the degree of extent t...
What Does a Disengaged Employee Look Like?
© Harbinger Systems | www.harbinger-systems.com
• Lacks Enthusiasm
• Makes Excu...
The Business Case for Employee Engagement
© Harbinger Systems | www.harbinger-systems.com
• In US, 70% of all
employees ar...
The Cost of Disengagement and Replacement
Cost
© Harbinger Systems | www.harbinger-systems.com
• Replacement costs are 6 t...
So this Brings us to CONTINUOUS FEEDBACK
© Harbinger Systems | www.harbinger-systems.com
The Relation Between Feedback and Employee
Engagement
• Zenger Folkman’s study- leaders who are giving regular
feedback ha...
So, Does it Make Sense to Have Continuous
Feedback?
© Harbinger Systems | www.harbinger-systems.com
14.9%
lower turnover
r...
Implementing Continuous Feedback
© Harbinger Systems | www.harbinger-systems.com
Some Challenges We Faced and What We Did
• Manager time
• Manually managing and monitoring these meetings
What we did?
• L...
We Have Developed a Tool for Continuous
Feedback
Our One-on-One (O3) - Application
© Harbinger Systems | www.harbinger-sys...
Our O3 App
© Harbinger Systems | www.harbinger-systems.com
Documenting Your O3
© Harbinger Systems | www.harbinger-systems.com
© Harbinger Systems | www.harbinger-systems.com
Some Sample Reports
Manager’s Performance/ Compliance
© Harbinger Systems | www.harbinger-systems.com
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
Jim Robert...
O3 Pulse
© Harbinger Systems | www.harbinger-systems.com
0
5
10
15
20
25
30
35
40
Jane Dave Nancy Mohan Deepa Archana Many...
The Benefits We Have Seen From O3’s
• In the Great Places To Work 2016 study, we showed significant
improvement in the sco...
Technology as an Enabler for Continuous
Feedback
© Harbinger Systems | www.harbinger-systems.com
How SMAC Powered Apps Can Help
• SMAC – Social, Mobile, Analytics and Cloud
• Share the achievements
• Employee receives p...
How SMAC Powered Apps Can Help
• Use of sentiment analysis to understand the engagement level
of employees
• Integrating c...
So in Summary…
• There is a very strong business case for employee engagement and
continuous feedback. Engaged employees c...
Q&A
© Harbinger Systems | www.harbinger-systems.com
© Harbinger Systems | www.harbinger-systems.com
© Harbinger Systems | www.harbinger-systems.com
Thank You!
Visit us at: www.harbinger-systems.com
Write to us at: hsinfo@h...
Prochain SlideShare
Chargement dans…5
×

Engage for Success: Improve Workforce Engagement with Open Communication and Continuous Feedback

1 616 vues

Publié le

Harbinger Systems, a technology partner to leading product companies, in its zeal to foster a work environment where employees feel engaged and motivated, has been utilizing various innovative methods to promote continuous dialog with employees and provide continuous feedback. The results are striking! These efforts improved productivity on business deliverables, increased customer satisfaction enabling multi-year engagements and minimized employee turnover.

Maintaining employee engagement has been ranked as one of the top priorities of organizations for years. It has been clearly established that when employees are given regular feedback (be it positive or adjusting), they feel cared for. Such employees who feel valued are often the most engaged employees.

The real challenge lies in the effective implementation of continuous feedback approach. Due to the increasing demands of their role, managers/leaders find it arduous to engage with their employees on a regular basis.

Technology can really play a pivotal role in simplifying and facilitating open dialog and continuous feedback in organizations, by building on ideas of One-on-One's and Pulse meetings. Technology can also aid in generating and bringing out meaningful, actionable insights by analyzing data gathered from the various feedback channels.

Thank you for joining us for an insightful webinar on " Engage for Success: Improve Workforce Engagement with Open Communication and Continuous Feedback". Attendees got insights on the cost of employee disengagement, The relation between continuous feedback and workforce engagement, and how Harbinger improved employee engagement through open communication. We would also conduct a demo of system to manage and track such communication.

Publié dans : Technologie
  • Identifiez-vous pour voir les commentaires

Engage for Success: Improve Workforce Engagement with Open Communication and Continuous Feedback

  1. 1. Engage for Success: Improve Workforce Engagement with Open Communication and Continuous Feedback
  2. 2. Housekeeping • The Webinar recordings and slides will be shared with all attendees • Please type in your questions and comments using the question pane on the right hand side © Harbinger Systems | www.harbinger-systems.com
  3. 3. Presenters © Harbinger Systems | www.harbinger-systems.com Abhay Patil Senior Vice President, Talent and Operations Harbinger Systems Neville Postwalla Senior General Manager, Talent Management Harbinger Systems Maheshkumar Kharade Architect Harbinger Systems
  4. 4. Agenda • Disengagement IS costly • Business case for employee engagement • Continuous feedback • Using technology as a solution • Measure success using analytics • Q&A © Harbinger Systems | www.harbinger-systems.com
  5. 5. What is Employee Engagement? © Harbinger Systems | www.harbinger-systems.com Employee engagement is the degree of extent to which employees feel passionate and dedicated about their jobs, are dedicated to the organization, and put discretionary effort into their work.
  6. 6. What Does a Disengaged Employee Look Like? © Harbinger Systems | www.harbinger-systems.com • Lacks Enthusiasm • Makes Excuses • Is Irresponsible • Doesn’t take initiatives • Doesn’t help others • Not predictable, low ownership • Reluctant to change
  7. 7. The Business Case for Employee Engagement © Harbinger Systems | www.harbinger-systems.com • In US, 70% of all employees are Not fully engaged • Companies with engaged employees outperform those without by up to 202% Infographic source: http://www.gallup.com/poll/188144/employee-engagement-stagnant-2015.aspx http://www.highground.com/infographic-state-of-employee-engagement
  8. 8. The Cost of Disengagement and Replacement Cost © Harbinger Systems | www.harbinger-systems.com • Replacement costs are 6 to 9 months’ salary on average • Team morale • More turnover
  9. 9. So this Brings us to CONTINUOUS FEEDBACK © Harbinger Systems | www.harbinger-systems.com
  10. 10. The Relation Between Feedback and Employee Engagement • Zenger Folkman’s study- leaders who are giving regular feedback had employees who were three times more engaged • Josh Bersin on conventional appraisal systems: once-a-year review is not only too late, but it’s often a surprise • How are companies changing the way they give feedback? © Harbinger Systems | www.harbinger-systems.com Source: https://soapboxhq.com/blog/how-employee-feedback-impacts-employee-engagement
  11. 11. So, Does it Make Sense to Have Continuous Feedback? © Harbinger Systems | www.harbinger-systems.com 14.9% lower turnover rates 42% millennials want feedback every week 45% of HR leaders don’t think annual performance reviews are an accurate appraisal for employees’ work 43% of highly engaged employees receive feedback at least once a week Source: https://www.officevibe.com/employee-engagement-solution/employee-feedback http://www.ultimatesoftware.com/Contact/hr-whitepaper-is-there-really-a-generational-divide-at-work https://business.linkedin.com/talent-solutions/blog/trends-and-research/2016/5-Employee-Feedback-Stats-That-You-Need-to-See
  12. 12. Implementing Continuous Feedback © Harbinger Systems | www.harbinger-systems.com
  13. 13. Some Challenges We Faced and What We Did • Manager time • Manually managing and monitoring these meetings What we did? • Leveraged Technology: – For facilitating the discussion – Monitoring engagement – For generating actionable insights © Harbinger Systems | www.harbinger-systems.com
  14. 14. We Have Developed a Tool for Continuous Feedback Our One-on-One (O3) - Application © Harbinger Systems | www.harbinger-systems.com
  15. 15. Our O3 App © Harbinger Systems | www.harbinger-systems.com
  16. 16. Documenting Your O3 © Harbinger Systems | www.harbinger-systems.com
  17. 17. © Harbinger Systems | www.harbinger-systems.com Some Sample Reports
  18. 18. Manager’s Performance/ Compliance © Harbinger Systems | www.harbinger-systems.com 0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 Jim Robert Sriram Nitu Jane Imtiaz Manager O3 per direct per month O3 Frequency Department Average Organization Average
  19. 19. O3 Pulse © Harbinger Systems | www.harbinger-systems.com 0 5 10 15 20 25 30 35 40 Jane Dave Nancy Mohan Deepa Archana Manya Nishant O3 Pulse Highlights Concerns Adj "+ve" Count
  20. 20. The Benefits We Have Seen From O3’s • In the Great Places To Work 2016 study, we showed significant improvement in the scores • Management shows a sincere interest in me as a person • Managers avoid playing favorites • I feel I make a difference here © Harbinger Systems | www.harbinger-systems.com 45% 70% 2014-15 2015-16 O3 penetration • Increase in O3 penetration by around 60% in one year • In our internal perception study, effectiveness of O3’s were around 80%
  21. 21. Technology as an Enabler for Continuous Feedback © Harbinger Systems | www.harbinger-systems.com
  22. 22. How SMAC Powered Apps Can Help • SMAC – Social, Mobile, Analytics and Cloud • Share the achievements • Employee receives positive feedback for the last consecutive X number of meetings • An employee engagement cum social media platform • Social integration contributes to intuitive user experience • Mobile is ubiquitous enables on the go access for employees • Conduct continuous feedback from remote locations © Harbinger Systems | www.harbinger-systems.com
  23. 23. How SMAC Powered Apps Can Help • Use of sentiment analysis to understand the engagement level of employees • Integrating continuous feedback with annual performance reviews to make them more effective • Identifying training needs in the organization by leveraging feedback data • Cloud as a backbone to enable the rest of the services- Mobile, Analytics, Social integrations © Harbinger Systems | www.harbinger-systems.com
  24. 24. So in Summary… • There is a very strong business case for employee engagement and continuous feedback. Engaged employees can improve your business outcomes multifold. • There is a very strong relationship between employee engagement and continuous feedback • Continuous feedback by itself is difficult to implement and monitor. With use of technology it can be documented, tracked and reported. • At Harbinger, we take continuous feedback very seriously. We’ve built and are using our own O3 app and have seen concrete benefits. © Harbinger Systems | www.harbinger-systems.com
  25. 25. Q&A © Harbinger Systems | www.harbinger-systems.com
  26. 26. © Harbinger Systems | www.harbinger-systems.com
  27. 27. © Harbinger Systems | www.harbinger-systems.com Thank You! Visit us at: www.harbinger-systems.com Write to us at: hsinfo@harbingergroup.com Blog: blog.harbinger-systems.com Twitter: twitter.com/HarbingerSys (@HarbingerSys) Slideshare: slideshare.net/hsplmkting Facebook: facebook.com/harbingersys LinkedIn: linkedin.com/company/382306 Instagram: https://www.instagram.com/harbingersystems

×