Employee Experience: A quick tour of the new Human Resources
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Employee Experience: A quick tour of the new Human Resources
- 1. #WFwebinar Sponsored by The presentation will begin at the top of the hour. A dial in number will not be provided. Listen to today’s webinar using your computer’s speakers or headphones. Welcome to the webinar!
- 2. #WFwebinar Sponsored by Tools You Can Use Audio Control – A dial in number will not be provided. – Adjust the volume by sliding the indicator in the Media Player box to the right. – Also check your computer’s volume for external speakers or headsets.
- 3. #WFwebinar Sponsored by Tools You Can Use Speaker Bios Resources Media Player Q&A Slides Twitter Help Post Event EvaluationShare This Group Chat HRCI & SHRM WF Webinars
- 4. #WFwebinar Sponsored by 1. May I receive a copy of the slides? YES! Click on the resource list located on the top right portion of your screen. 2. May I review the webinar recording at a later date? YES! You may log in again using today’s link to review the presentation on-demand. 3. Is this webinar HRCI or SHRM certified? YES! The HRCI certification code will appear in the box to the right of the slides after the required watch-time has elapsed. Frequently Asked Ques6ons
- 5. #WFwebinar Sponsored by Nate Randall Founder and President Ursa Major Consul-ng Employee Experience: A quick tour of the new Human Resources
- 6. Employee Experience A quick tour of the new Human Resources © 2017 Ursa Major Consulting, LLC 6
- 7. © 2017 Ursa Major Consulting, LLC Reimagine Meaningful Transition Learn what leading companies are doing to reimagine the human resources function. Discover how meaningful an employee experience approach can be. Understand commonly encountered roadblocks when transitioning. 7
- 8. © 2017 Ursa Major Consulting, LLC Popularity [pop-‐‑yuh-‐‑lar-‐‑i-‐‑tee] 8
- 9. © 2017 Ursa Major Consulting, LLC 9
- 10. © 2017 Ursa Major Consulting, LLC 10
- 11. © 2017 Ursa Major Consulting, LLC 11
- 12. © 2017 Ursa Major Consulting, LLC 0 10 20 30 40 50 60 70 80 90 100 Google Search Term Popularity “employee experience” 5 year trend January 22, 2017 12
- 13. © 2017 Ursa Major Consulting, LLC Definition [def-‐‑uh-‐‑nish-‐‑uh n] 13
- 14. The Employee Experience is the sum of the various perceptions employees have about their interactions with the organization in which they work. -‐‑ Ma^hew Wride © 2017 Ursa Major Consulting, LLC h^ps://www.decision-‐‑wise.com/what-‐‑is-‐‑the-‐‑employee-‐‑experience/ Employee Experience [em-‐‑ploi-‐‑ee ik-‐‑speer-‐‑ee-‐‑uh ns] 14
- 15. © 2017 Ursa Major Consulting, LLC Employee experience is defined as what an employee received during their interaction with careers’ elements that affect their cognition and affection and leads to their particular behaviors. -‐‑ Wikipedia h^ps://en.wikipedia.org/wiki/Employee_experience_management Employee Experience [em-‐‑ploi-‐‑ee ik-‐‑speer-‐‑ee-‐‑uh ns] 15
- 16. © 2017 Ursa Major Consulting, LLC The personal, emotional, and physical connection gained by working for and interacting with a company. Employee Experience [em-‐‑ploi-‐‑ee ik-‐‑speer-‐‑ee-‐‑uh ns] 16
- 17. © 2017 Ursa Major Consulting, LLC Trendse^ers [trend-‐‑set-‐‑ers] 17
- 18. “We define employee experience simply as seeing the world through the eyes of our employees, staying connected, and being aware of their major milestones. …we are developing a strategy to create an employee experience which takes into account the physical environment our employees work in, the tools and technologies that enable their productivity, and learning to achieve their best at work. All of this is part of continuously evolving our HR capabilities.” -‐‑ Susan Peters, SVP, Human Resources @ GE © 2017 Ursa Major Consulting, LLC h^p://www.forbes.com/sites/jeannemeister/2017/01/05/the-‐‑ employee-‐‑experience-‐‑is-‐‑the-‐‑future-‐‑of-‐‑work-‐‑10-‐‑hr-‐‑trends-‐‑for-‐‑2017/ #746272c42214 18
- 19. © 2017 Ursa Major Consulting, LLC 19 Nina McQueen Vice President, Global Benefits, Mobility and Employee Experience h^ps://www.linkedin.com/in/nina-‐‑ mcqueen-‐‑aab052b
- 20. © 2017 Ursa Major Consulting, LLC 20 Perks Mobility Benefits Wellness Events
- 21. © 2017 Ursa Major Consulting, LLC 21 Est. 2013 The Importance of Team • Members (employees) first • Acting like an owner • Demand excellence • Open and honest • Take intelligent risks • Relationships ma^er h^ps://www.linkedin.com/in/nina-‐‑mcqueen-‐‑aab052b/recent-‐‑ activity/posts/ Listen, Then Act • Listening tours • Benchmarking • Surveys (what ma^ers most) • Analyze • Implement • Listen again • Iterate
- 22. © 2017 Ursa Major Consulting, LLC 22 Mark Levy Global Head of Employee Experience h^ps://www.linkedin.com/in/mark-‐‑ levy-‐‑b695201/
- 23. © 2017 Ursa Major Consulting, LLC 23 Recruiting Ground Control Talent (HR)
- 24. © 2017 Ursa Major Consulting, LLC 24 Est. 2013 Community • 4 hours a month of giving • “Week for Good” • Champions • #weaccept h^p://www.hreonline.com/HRE/view/story.jhtml?id=534360897 Spaces • Involve employees • Food • Reflect the brand • Conscious design
- 25. © 2017 Ursa Major Consulting, LLC 25 Donna Morris EVP, Customer and Employee Experience h^ps://www.linkedin.com/in/ donnamorris2/
- 26. © 2017 Ursa Major Consulting, LLC 26 Talent People Customer Service Total Rewards Technical Support Workplace
- 27. © 2017 Ursa Major Consulting, LLC 27 Est. 2015 Focus • Family pay and time off • Axe performance reviews • Community action • Customer support h^ps://blogs.adobe.com/conversations/2016/05/experience-‐‑ ma^ers.html Customers and Employees • People are important • Treat with respect • Find information quickly • Invested in the brand
- 28. © 2017 Ursa Major Consulting, LLC 28 Cross functional teams A sense of space Blur the lines between work and play Integrate the brand Passion
- 29. © 2017 Ursa Major Consulting, LLC Top talent doesn’t care about perks (until you take them away) Rarely do candidates and their families make the decision to change their lives-‐‑ in some cases moving across the country or world-‐‑ because of the benefits and perks you offer. A^racting top talent is about storytelling. It’s about having a mission and purpose that a person (and their family) can identify with through their hard work. I have literally witnessed thousands of people join a common mission early on with li^le more than unlimited cereal and coffee being offered as the perk. And this was in the geographic backyard of arguably the most intense company perk culture on the planet in Silicon Valley. At the end of the day, people want to feel like they are contributing to something bigger than themselves. h^p://www.ursamajor.consulting/updates/three-‐‑things-‐‑i-‐‑learned-‐‑ working-‐‑with-‐‑the-‐‑worlds-‐‑smartest-‐‑and-‐‑coolest-‐‑companies Perks [purks] 29
- 30. © 2017 Ursa Major Consulting, LLC 30 Meaningful Connections [mee-‐‑ning-‐‑fuh l kuh-‐‑nek-‐‑shuh ns]
- 31. Make an impact Remember your customer Bring it home Have empathy (do the right thing) Celebrate Victories © 2017 Ursa Major Consulting, LLC 31
- 32. © 2017 Ursa Major Consulting, LLC 32 Transition [tran-‐‑zish-‐‑uh n]
- 33. Perceptions are reality Make it real Ensure brand alignment Stick to it Partner smartly Don’t forget the family © 2017 Ursa Major Consulting, LLC 33
- 34. © 2017 Ursa Major Consulting, LLC Reimagine Meaningful Transition Learn what leading companies are doing to reimagine the human resources function. Discover how meaningful an employee experience approach can be. Understand commonly encountered roadblocks when transitioning. 34
- 35. © 2017 Ursa Major Consulting, LLC 35 www.ursmajor.consulting @UrsaMajorCo nate@ursamajor.consulting @n8randall
- 36. #WFwebinar Sponsored by Please complete the webinar evaluation.
- 37. #WFwebinar Sponsored by Register for the next Webinar! Driving Corporate Culture in Today’s Marketplace Wednesday, March 22, 2017 Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for all upcoming Workforce Webinars at events.workforce.com/webinars OR click the icon on the widget bar!