Design Thinking is getting a lot of attention today, for many reasons. Innovation is the key to reinvention, which is the goal of organization’s who are looking to future-proof and define themselves as leaders in the Experience Economy. Join Kristin Shackleford for a practical discussion to review the core principles of Design Thinking, and walk away with insight around:
Why it’s important
Who should participate
How to create a culture of Design Thinking
Practical ways to get started driving creativity and innovation that will make a difference to your customers and within your organization
The Engagement Engine: Strategies for Building a High-Performance Culture
EXPLORE THE CORE PRINCIPLES OF DESIGN THINKING
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Frequently Asked Questions
6. What is Design
Thinking?
• Design thinking is a
customer-focused,
iterative approach to
business practices that
can solve common
problems for
organizations and their
customers in more
innovative ways.
Goal Oriented,
outside in approach to
solving for customer experience
11. 11
Current State Future State
imagine an ideal organization
transformed by digital
technologies and capabilities
that improve processes, engage
talent across the organization,
and drive new value-generating
business models.
17. 17
Changing Nature of Work
Where are the good ideas?
Siloed Approach
Mission-driven Teams
YESTERDAY TODAY
vs.
“Hero Teams
Everyone is a
Designer
Connect & Collaborate
Command & Control
23. 2323
Then add YOU
Begin with an open/beginner mindset
Learn about the problem
Stay curious- Ask new questions
Observe customers in their own environment
Embrace uncertainty
27. 27
How can Skillsoft Help?
HUMAN CENTERED DESIGN
THINKING COMPETENCY
FRAMEWORK
10 Critical Competencies to Master for
Human-Centric Design
SKILLSOFT COURSE OFFERINGS
28. 28
Video-based Microlearning
“Design Thinking for Innovation” Courses
Expanding the existing curriculum with new cutting-
edge content covering design thinking
competencies
• Stakeholder Engagement
• Defining Opportunities
• Brainstorming and Ideation
• Prototype and Testing
Developed in partnership with PDD Innovation
Pragmatic Application
Examples
High Definition, Video-
Based Courses
High-Motion Iconography
Brings Content to Life
Modern, Engaging
Instructional Design
30. “
“Design Thinking has great
power to solve problems for
us. It’s not just about the
design of a product, it’s
about any complex
problem. It’s a set of tools
and techniques that enables
us to engage in creative
problem solving that is
rooted in really
understanding the
experience of the user and
how we can make it better.”
Mike Roberto,
Skillsoft Expert on Design
Thinking, Skillsoft 2017
31. “Design’s greatest superpower is that
it helps navigate the unknown
through cycles of creativity and
critical thinking. Design asks that we
enter the process with an open mind;
it assumes we don’t know the answer
from the very beginning, which
liberates us from going into the
process with a promise of certainty”
Lisa Kay Solomon,
Skillsoft Expert on Design
Thinking, Skillsoft 2018
32. 32
“People go where they feel welcome but stay where they feel
valued”
Employee Experience Customer Experience
33. 33
Design Thinking Business Impact
Using design thinking organizations can
• Increase sales and conversion rates through
better offerings and experiences
• Reduce maintenance with fewer calls to
customer support
• Increase close rates from visitors to customers
and average order value
• Improve products and experiences to drive
higher satisfaction to increase customer
retention, upgrades, and return.
“While mostly viewed as a technique
for unlocking innovation, design
thinking offers the chance to shorten
development timelines, better use
resources and create experiences
that differentiate your portfolio.”
Apply Design Thinking to Accelerate Time to
Market and Reduce Development Costs,
Lars Van Dam, Gartner Group, September
2018
34. Questions? Reach out! Kristin.Shackelford@Skillsoft.com
Kristin Shackelford, Solution Principal,
Organization Transformation, Skillsoft
Corporation
20+ Years experience guiding Executives for
successful transformation, Kristin supports as a
Global Evangelizer of Skillsoft’s Business, Leadership
and Digital Transformation portfolios. Seeker of
industry insights and customer partner in building the
workforce of the future. With the objective of a
stronger DevOps culture, Kristin’s expertise secures
greater confidence amongst Senior Leaders to break-
down silos.
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Re-evaluating Your Organization’s Skill Gaps
Thursday, November 21, 2019
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