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Frequently
Asked
Ques0ons

3.
#CLOwebinar
Kate
Day
VP,
Global
Workforce
Enablement
MetLife,
Inc.
Ready
for
Tomorrow:
Harnessing
the
Power
of
Digital
for
Workforce
Transforma0on

4.
Harnessing the Power of Digital
to Enable Today’s Workforce
Kate Day, Vice President
Workforce Enablement Services (WES)
Metlife Global Technology & Operations (GTO)
April 10, 2017

5.
5
YESTERDAY–
Access
Anytime,
Anywhere
Today’s employee is more
concerned about the experience83%
Which is helping to drive
increased investment in
training
56%
Forbes, “10 Workplace Trends You’ll See in 2017”

6.
Today, it’s all about DIGITAL!
Digital is disrupting business models
and is radically changing the workplace.
Innovative companies are figuring out
how to simplify and improve the work
experience .
Employees are demanding continuous
learning opportunities through
innovative platforms tailored to
individual needs.
2016 Deloitte Global Human Capital Trends 6

7.
Digital technology powers our lives
7

8.
So, is it any surprise…
That today’s workforce expects the same
level of engagement with technology at
work as they have at home?
That we’re on a collision course between
the legacy corporate mindset and the digital
user’s freedom to choose how they keep
their job skills current?
8

9.
Digital is top of mind for the CIO
Deloitte 2016-2017 CIO Survey 9

10.
“The discussion about training needs to shift rapidly to digital transformation.
Technology is now the centerpiece for driving the employee experience at work.
Technology can no longer just be an enabler to improve productivity. An
organization needs to ask itself the following: Are we providing the best digital
environment in which our employees not only continuously develop but increase
their level of engagement?
Technology is a critical element of the employee brand promise by any
organization.”
From training to transformation…
Michael Rochelle, Chief Strategy Officer
Brandon Hall Group
2017
10

11.
​ Less training via
ILT, vILT, and
eLearning
​ More learning
via on-the-job
experiences
​ More learning
via social
interaction
​ More learning
via on-demand
resources
-20% +29% +13% +90%
Bersin by Deloitte 2015 Corporate Learning Factbook,
6/2015
What the Digital workforce wants
11

12.
Confidential – for MetLife internal use onlyConfidential – for MetLife internal use only
A new employee experience:
“consumerization” best practices
Stop trying to
control the
details
1
Curation: the
key to
learning
design
2
Know your
people
3
Invest in the
right
technology
4 5
Build a (new)
culture of
learning
Udemy, The Consumerization of Learning:
Why intuitive, consumer–first technology wins (2016)
12

13.
Confidential – for MetLife internal use onlyConfidential – for MetLife internal use only
Our consumer inspirations for
engagement
Content Curation
Context
appropriate
Job relevant
Multi-modal
Expert Community
SME ownership
Discussion groups
Voting and rating
Path Optimization
Predictive
analytics
Adaptive
pathways
Real-time
intelligence
13

14.
Confidential – for MetLife internal use onlyConfidential – for MetLife internal use only
Enabling GTO’s workforce
Where do I
look?
• 3200 SharePoint sites
• Non-standardized content
• Fragmented user experience
Standards
driven
• Central repository and
governance
• Curated relevant content
• User centered design
Who do I
ask?
• Hidden expertise
• Pockets of knowledge
• Inconsistent knowledge
share
Systemic
Exchange
• Communities of experts
• Workforce as content
developers
• Focus on “findable” versus
searchable
2015 2016 and beyond
14

15.
Confidential – for MetLife internal use onlyConfidential – for MetLife internal use only
GTO Job Readiness: A new operating model
Job-role
Relevant
Bite-size
Nuggets
Consumer-like
features
User Generated
Optimized
Search
Predictive
Analytics
Access
anytime,
anywhere
Open APIs
External and
Internal sources
ContentExperienceTechnology
Goal
Increase GTO Associates’ job-
role and project effectiveness
2015 Forrester “The Future of Learning Management is Personalization” 15

16.
Course completion data
from Brightspace to HCM
using Data Exports or API’s
User & Enrollment data
from HCM to Brightspace
using Standard HRIS
System
of
Record
System
of
Engagement
D2L
Brightspace
for
Enterprise
HCM
Systems
MetLife
Content
LTI Link
Authoring
Tools
SCORM Pkg.
Content
Providers
LTI Link
ProducCvit
y
Suites
0365 Widget
Virtual
Classroom
V-Classroom LinkVideo Link
Video
PlaEorm
Future
Functionality
Future
FuncConalit
y
…
Integration
Learning
Ecosystem
Digital future-state architecture
16

17.
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Register for the next webinar!
Rules of Engagement: The 7 Secrets to
Managing Your Teams Like Gamers
Tuesday, April 18, 2017
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