1. Workforce Optimization: Architecting Your
Talent Strategy for Exceptional Growth
Speaker: Mary Sullivan
Vice President, Corporate Human Resources
Four Seasons Hotels and Resorts
Cristina Goldt
Solution Architect
Workday
Moderator: Leighanne Levensaler
Vice President of HCM Product Strategy
Workday
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5. Workforce Optimization: Architecting Your
Talent Strategy for Exceptional Growth
Daniel Margolis
Managing Editor
Talent Management magazine
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6. Workforce Optimization: Architecting Your Talent
Strategy for Exceptional Growth
Mary Sullivan
Vice President, Corporate Human Resources
Four Seasons Hotels and Resorts
Cristina Goldt
Solution Architect
Workday
Leighanne Levensaler
VP, HCM Strategy
Workday
#TMwebinar

7. WORKFORCE OPTIMIZATION: DESIGNING YOUR
TALENT STRATEGY FOR EXCEPTIONAL GROWTH
Sept 8, 2011

8. Today’s Presenters
Leighanne Levensaler
VP, HCM Strategy
Workday
@leighlevensaler
Mary Sullivan
VP of Corporate Human Resources
Four Seasons Hotels and Resorts
Cristina Goldt
Solution Architect
Workday

9. Four
Seasons
Hotels
and
Resorts
Mary
Sullivan,
VP
of
Corporate
Human
Resources

10. About
Us
Undisputed
leader
in
luxury
hospitality
• 85
hotels
and
resorts,
in
35
countries
• 31,000
employees,
small
corporate
office
• 14
years
on
Fortune’s
100
Best
Places
to
Work
For®
list
• 50
year
history
• One
business
strategy

11. Highly
Personalised
Service
Four
Seasons
focuses
and
delivers
completely
on
each
guest’s
disOnct
needs.
The
intuiOve,
passionate
and
knowledgeable
care
of
the
staff
makes
each
guest
feel
enOrely
appreciated
and
valued.
caring
aTenOve
warm

12.
HIRE
BASED
ON
ATTITUDE
TRAIN
FOR
KNOWLEDGE,
SKILL
AND
DETAIL
REWARD
FOR
RESULTS

13. Hiring
HOW
WE
FIND
THEM
Talent
Development
HOW
WE
DEVELOP
THEM
Succession
Planning
REINFORCING
OUR
STANDARDS

14. HIRING

15. HIRING
• SelecOon
decisions
are
based
on
strong
service
atude
and
sensiOvity
to
the
needs
of
our
guests
and
fellow
employees
• Our
biases
–
internal
candidates
–
mobile
candidates
• Behavior
Based
Interviewing
• Competency
focused
• Four
to
five
interviews

16. THE
GOLDEN
RULE
“To
treat
others
as
we
would
wish
to
be
treated
ourselves.”

17. GOALS
AND
BELIEFS
What
we
believe
Our
greatest
asset,
and
the
key
to
our
success,
is
the
people
of
Four
Seasons.
We
believe
that
each
of
us
needs
a
sense
of
dignity,
pride
and
saOsfacOon
in
what
we
do.
Because
saOsfying
our
guests
depends
on
the
united
efforts
of
many,
we
are
most
successful
when
we
work
together
cooperaOvely,
respecOng
each
other’s
contribuOon
and
the
importance
of
our
fellow
workers.

18. GOALS
AND
BELIEFS
How
we
behave
We
demonstrate
our
beliefs
most
meaningfully
in
the
way
we
treat
each
other
and
by
the
example
we
set
for
one
another.
In
all
our
interacOons
with
our
guests,
customers,
business
associates
and
colleagues,
we
seek
to
deal
with
others,
as
we
would
have
them
deal
with
us.

19. TRAINING
APPROACH

20. TALENT
DEVELOPMENT
FoundaOonal
Skills
ApprenOceship
Model
Development
Planning

21. Training
Approach
The
FoundaOon…
Ongoing…
FSITP,
Standards,
Product
The
Guest
Experience
Glitch
Recovery
Program
STEPS,
MDPs,
PCEDP,
e-­‐K
Suite
Richey
and
Medallia
PLEP
&
FSLP
Employee
Experience

22. SebasOen’s
Journey
Provence
Washington

23. SebasOen’s
Journey
Sharm el Sheikh
Bora Bora

24. Development
Planning

25. SUCCESSION
PLANNING

26. Bi-­‐Weekly
Reviews
End
of
Year
EvaluaOon
Senior
Level
Involvement

27. REWARD
PROGRAMS
Designed
to
reward
Managers
for
the
outcomes
we
expect
Employee
SaOsfacOon
Guest
SaOsfacOon
Market
PosiOon
Developing
Talent
Personal
Goals
Profitability
People
Product
Profit

28. Four
Seasons:
where
highly
personalised
service
meets
local
culture
to
create
lasOng
memories

30. julie.jasica@towerswatson.c
om
312-201-5808
PRODUCT DEMO

31. julie.jasica@towerswatson.c
om
312-201-5808
Q&A

32. Questions and Answers
Mary Sullivan
Vice President, Corporate Human Resources
Four Seasons Hotels and Resorts
For more information on Workday, Cristina Goldt
please visit www.workday.com
Solution Architect
Follow Workday:
Workday
Leighanne Levensaler
VP, HCM Strategy
Workday
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