1. 1.Which of the following is a desirable strategy for managers
aiming to reduce the negative consequences of rumors?
Initiating disciplinary action against the employee who started
the rumor
Encouraging employees to communicate their concerns and
suggestions
Refusing to comment on issues that appear to be controversial
and unfair
Creating a more informal communication environment at the
workplace
2
Which of the following is ISO 14000 primarily concerned with?
Environmental management
Time management
Continuous improvement management
Quality management
3
In performing a SWOT analysis, which of the following would
be considered as a threat?
Recognized brand
Competitors
Increased product demand

2. Lack of a strategic plan
4
Mary arrives at her new job. Before she can begin actually
doing the work, she must complete a series of activities
including role playing and virtual reality interactions. What
type of training method does Mary’s new employer use?
Organizational development
Information presentation
Simulation
On-the-job training
5 Which of the following is one of Dr. Eli Goldratt's rules of
production scheduling for optimized production technology?
If you lose an hour at a bottleneck it is better than making
scrap.
Utilization and activation of a resource are not the same.
Do not allow bottlenecks to govern the flow of the line.
An hour saved at a bottleneck operation does not increase the
process flow.
6 According to the job characteristics model, autonomy is
defined as the degree to which
a job requires completion of a whole and identifiable piece of
work
a job generates direct and clear information about performance

3. a job provides the worker freedom, independence, and
discretion
a job has an impact on the lives or work of other people
7
In _____, workers have been fired for refusing to quit smoking,
for living with someone without being married, drinking a
competitor’s product, motorcycling, and other legal activities
outside of work.
lifestyle discrimination
defamation
constructive discharge
invasion of privacy
8
Training that results in ______ is costly because of the cost of
training (which proved to be useless) and the cost of hampered
performance.
simulation of training
reinforcement of training
negative transfer of training
applicability of training
9
Conflicts can be resolved by withdrawing from them or
suppressing them. This conflict-management technique is
known as ________.
avoiding

4. accommodating
compromising
forcing
10
Some studies indicate the best approach for transformational
change may have the chief executive officer create an
atmosphere for change
but carefully set limits for the program
and establish a reward system
but let others decide how to initiate change
and begin establishing a vision
11
Which of the following is considered a major process flow
structure?
Project
Lean Manufacturing
Fabrication
Lead Time
12
Which of the following statements is true with regard to the
effectiveness of tactics?
The combination of a soft tactic with reasonable persuasion is
more effective than a combination of two hard tactics.

5. Soft tactics are less effective than hard tactics when used
individually
All tactics are equally effective with regard to upward
influence.
Individuals from collectivist cultures are typically more likely
to use soft tactics that reflect personal power.
13
The Civil Rights Act of 1991 offered what for victims of
unintentional discrimination?
monetary damages and jury trials
race norming
affirmative action
adverse impact
14
________ refers to an individual’s belief that he or she is
capable of performing a task.
Self-determination
Emotional contagion
Self-efficacy
Affect intensity
15
Which of the following is an element that addresses elimination
of waste under lean production?
Production ahead of demand

6. Kanban production control system
Group plant loading technology
Minimized run times
16
____________ is the biggest hurdle to overcome in a pay-for-
performance plan.
Inflation
Compensation equation
Salary cap performance level
Merit-pay increases
17
An example of control criteria that can be used in any situation
is ________.
client requests completed per hour
employee satisfaction
number of calls taken per day
average time to process paperwork
18
Deming’s PDCA (plan, do, check, and act) cycle underlies what
inherent Six Sigma principle?
Control charting
Project management
Standard deviation

7. Continuous improvement
19
Because practical considerations make job tryouts for all
candidates infeasible, it is necessary to __________ the relative
level of job performance for each candidate on the basis of
available information.
assign
accept
predict
abandon
20
Adoration of a charismatic leader by followers can lead to
difficulty in developing a successor
a competitive work environment
limiting suggestions of fixes and improvements
greater understanding of the company mission
21
In order to make their firm a learning organization, managers
should
penalize mistakes
increase the degree of departmentalization
avoid the use of cross-functional teams
reinforce interdependence and reduce boundaries

8. 22
A project can be segmented into which of the following?
Sub-jobs
Success markers
Work packages
Events
23
During the implementation of a project, which of the following
should be the primary focus of a consulting firm?
Application of the learning curve theory
People management skills
Tools and materials availability
The correct project software
24
What can affirmative action assist organizations in achieving
that diversity initiatives cannot?
Correcting specific problems of the past
Maximizing workforce commitment
Increased productivity
Maximizing creativity
25
The concept that some leadership attributes will work in some
situations but not in others can be described by the

9. tactical theory
contingency theory
leadership effectiveness theory
behavioral theory
26
Active listening requires:
summarizing only the areas of agreement
verbal communications only
summarizing all areas of the performance-interview feedback
discussion.
interruptions to get your point across
27 Which of the following is considered an organizational
blueprint, which prescribes the quantity and time frame for
when each end product will be assembled?
ERP (Enterprise Resource Planning)
MRP (Material Requirements Plan)
WBS (Work Breakdown Structure)
MPS (Master Production Schedule)
28 When an employee volunteers to run a canned food drive,
this is an example of
employee productivity

10. employee happiness
organizational citizenship behavior
job satisfaction
29 Sam Meyers manages a telemarketing call center. He has 20
employees working for him who are displeased with the way he
yells and threatens to terminate them for what they see as small
issues. Which kind of power is Sam using to get the job done?
Reward power
Referent power
Coercive power
Legitimate power
30 As a university student, your institution’s social principles
and practices reflect on you, as a stakeholder, in the
organization. Therefore, it is your right to question how these
practices should be evaluated in relation to the social issues that
the school is addressing. If your university provides job-share
programs, builds a day-care facility, and only uses recycled
paper, it could be said to be ________.
fulfilling its social obligation
socially aware
socially image conscious
socially responsive

11. Syllabus for: English 305T—Technical Writing—Fall 2013
Indiana State University, Terre Haute, IN.
Suggested Text:
Alred, Gerald J., Charles T. Brusaw., and Walter E. Oliu.
Handbook of TechnicalWriting. 9th ed. 2008.
Course Overview/Rationale:
This course assumes that you are currently studying or are
already within a profession that utilizes technical
communication—i.e. that utilizes the means of information
interchange to communicate discipline-specific knowledge. This
course requires you to write within the subject area of your
major/profession. The subject matter for this course is your own
major/profession. It seems logical that students benefit most
when they actually use and apply their discipline-specific
knowledge to a technical writing course—this seems obvious. It
also seems obvious that students learn best when writing
projects within the course are integrated—i.e. the writing
projects/papers are all related to each other using the same
subject matter. Rather than write a series of disconnected and
potentially unrelated writing projects, it is more beneficial to
relate the different types of technical papers together so that
students can successfully pursue an in-depth inquiry into
subject matter within their own profession. Each of the writing
projects should be viewed as one long semester-based project.
Each project is a series of steps within a longer project for the
semester course.
Papers/Grade Determinates:
There are 3 formal papers in this course:
Paper 1: Proposal-Feasibility Report (Problem-

12. Solution
)
Brief Synopsis Description: This paper takes a topic from your
major/profession (your choice of topic), defines a problem
within your
major/profession, and tells how you intend to solve the problem
in
the remainder of the papers—Papers 2 and 3. (4 to 8
pages/single
spaced) 33 1/3% of Final Grade
Paper 2: Selected Abstract /Annotated Bibliography
Brief Synopsis Description: This paper gathers sources (books,
mags,

13. journals, etc.) together, summarizes the “solutions” to the
problem
from Paper 1, and presents evidence for the solution of the
problem to
use in Paper 3. (20 pages/single spaced) 33 1/3% of Final Grade
Paper 3: Final Report w/graphics
Brief Synopsis Description: This paper is the sum total of
Papers 1 and 2.
More than just a simple compilation of papers, Paper 3 must
demonstrate workable solutions to the problem. (15 to 20 pages/
double spaced) 33 1/3% of Final Grade
Course Format:
I use a “workshop” approach to teach writing. About 90% of

14. this course is spent actually working on your papers with me in
class—one-on-one. Normally, I will introduce papers for
assignment in the form of a “lecture” to the class. Then, we
proceed to actual “critique days” in which you write your paper
in a series of stages and then bring it to class for me to discuss
with you. Almost every student who has completed this class
with me as the Instructor will tell you that “critique days” are
very important for success in this course; they will probably tell
you that the workshop approach is very beneficial as a form of
intense “hands on” learning. In this course, you will get 100%
help from me in the composition of your paper; however, YOU
must be ready to compose multiple drafts of the paper and come
to class and work toward the objectives.
Late Paper Policy:
Normally, late papers—those received after class time on the
day they are due—are not accepted. Papers will not be accepted
when submitted via email, under the office door, submitted via
the office mailbox, or to personnel of Indiana State University.
The only acceptable way to submit a paper that is due is to
submit it to me personally by hand on the day that it is due in
the class in which you are enrolled. However, sickness, weather,
or other problems may prevent you from submitting the paper
on time. Students will be required to document reasons why

15. papers are late. When a late paper is received with
documentation, it will receive one letter grade off for each day
it is late unless documentation provides evidence why the paper
could not be submitted on time. Under no circumstances will
any paper, for any reason, be accepted more than a week (seven
days) after it is due.
Course Grade Determination:
Each paper is assigned a letter grade. Letter grades are based on
the ISU grading scale (Below). Grades are added together and
then divided by three (3) to get the final course grade. Grades
are not rounded up. There is no “extra credit” in the course. All
Paper grades are final.
A+
=4.3
A
=4.0
A-
=3.7
B+
=3.3

16. B
=3.0
B-
=2.7
C+
=2.3
C
=2.0
C-
=1.7
D+
=1.3
D
=1.0
D-
=.7

17. F
=0
Hypothetical Sample Grades:
Paper 1: C+
=2.3
Paper 2: B
=3.0
Paper 3: B+
=3.3
Total
=8.6 Divided by 3 Total Grades =2.8 or B- Course Grade.
Plagiarism and Academic Dishonesty
Plagiarism Defined: The intentional or unintentional use of
another source’s ideas, information, or point-of-view without
giving proper style-sheet (MLA, APA, etc.) documentation
within the written paper. Unintentional plagiarism is often the
result of poor documentation or note-taking skills. Intentional

18. plagiarism can never be allowed-- period.
Plagiarism is grounds for failing this course. All cases of
suspected plagiarism will be referred to the English Department
Chairperson for further review. Suspected cases of plagiarism
will be search-engine scanned.
Students are encouraged to read: “ISU Academic Dishonesty
Policy” at
http://www.indstate.edu/academicintegrity/studentguide.pdf
The requirement for the 20 sources:
1- Header.
2- General overview.
3- Topic problem.
4- 3 quotes or paraphrase or summary.
In citation use maker quotation “-----“(numbers or name)
5- Interpretative commentary.
6- Unique contribution of source.
7- Compare contrast 2 sources that are the collection.
For number 4 and 5 use like this example:
A- quotes or 3 paraphrase or 3 summary.

19. B- Interpretative commentary
Do it three times .^^^^ like above .
You used number 1, 2, and 7
And you didn’t use number 3, 4, 5, and 6