i360 Staffing & Training Solutions is a vocational training institute started in 2008 with the aim of reducing the gap between employers’ expectations and the available talent pool, by providing necessary training to improve employability. i360 is an eminent name facilitated by the promoters of Unicon Investment Solutions. With number of operational centres across India & constantly expanding, i360 is a fast paced Training Solutions Company, offering industry specific custom designed courses to the students/ corporates. Our courses have evolved after intensive R&D and market research. Since we understand the requirement of the organizations and capabilities of the students, therefore, we try to bridge the gap between the employer and the employee. Students can experience effective and easy learning at i360. We believe in following stringent and unimpeachable principles. With the distinctive mixture of right aptitude, motivated and devoted team we yearn to serve world class qualitative education. Their skill and dedication is adding to the success of the company. i360 also assures bright career assistance to every promising student. Considering the continuous and remarkable growth in Finance & Accounting, Retail sectors, i360 is offering different courses in Financial Accounting, Retail Management, Call Centre Training, IELTS, Career Development, Spoken English and various other courses for corporates. "There are plenty of employment opportunities available and they are expected to grow faster than the average." Ms. Sonia Nagpal cited a study by ICRA, which states that up to 25 crore(rpt) skilled workers would be required over the next 12 years to cater to the demand in 20 high-growth sectors and the unorganized segment. Companies want to recruit employees with proficient managerial and communication skills. Therefore, keeping these points in mind i360 is offering various courses to the students and corporates. After completion of these courses one can explore the opportunities available in the market. In the learning atmosphere of i360 student can groom their personality and learn many fruitful things under the guidance of competent and resourceful faculty. i360 does have multilevel corporate engagements; starting from student placements to trainings to academic endorsements. All these associations directly or indirectly add value in a student's career. Presently, students of i360 are working with brands like Vodafone, Airtel, Pantaloons, Haldirams, Unicon, Asian Paints, Erricson to name a few… Join us on Facebook: http://www.facebook.com/i360Institute Follow us on Twitter: www.twitter.com/i360staffing Connect with us on linkedin: http://www.linkedin.com/company/i360-staffing-&-training-pvt.-ltd.

1. Weekly Digest, August 15- 21st 2011
Job after 12th! Why not??
By: Raghav Sharma.
The word ‘retailing’ is derived from French word ‘retailer’ meaning to
“cut a piece of” or ‘break the bulk”.
Retail simply means the selling relationship between the seller and the buyer. Retail is
selling and purchasing of goods of daily use, which ranges from clothing to products like
soaps and shampoos. Retail is one of the industries which are open for young students
with skills and talents. You don’t need MBA or PhD to work in retail sector. You can
start to work even after your class 12th. The Retail Industry in India is the largest among
all the industries, accounting for over 10 per cent of the country GDP and around 8 per
cent of the employment. The Retail Industry in India has come forth as one of the most
dynamic and fast paced industries with several players entering the market. But all of
them have not yet tasted success because of the heavy initial investments that are required
to break even with other companies and compete with them. The India Retail Industry is
gradually inching its way towards becoming the next boom industry. The total concept
and idea of shopping has undergone an attention drawing change in terms of format and
consumer buying behavior, ushering in a revolution in shopping in India. Modern
retailing has entered into the Retail market in India as is observed in the form of bustling
shopping centers, multi-storied malls and the huge complexes that offer shopping,
entertainment and food all under one roof. A large young working population with
median age of 24 years, nuclear families in urban areas, along with increasing working
women population and emerging opportunities in the services sector are going to be the
key factors in the growth of the organized Retail sector in India. The growth pattern in
organized retailing and in the consumption made by the Indian population will follow a
rising graph helping the newer businessmen to enter the India Retail Industry. In India the
vast middle class and its almost untapped retail industry are the key attractive forces for
global retail giants wanting to enter into newer markets, which in turn will help the India
Retail Industry to grow faster. Indian retail is expected to grow 25 per cent annually.
Modern retail in India could be worth US$ 175-200 billion by 2016. The Food Retail
Industry in India dominates the shopping basket. The Mobile phone Retail Industry

2. in India is already a US$ 16.7 billion business, growing at over 20 per cent per year. The
future of the India Retail Industry looks promising with the growing of the market, with
the government policies becoming more favorable and the emerging technologies
facilitating operations.
Skills for Retail?

3. How to sell??

4. Types Of Sales Persons..
There are basically two types of sales persons in any retail store :
Order Takers: Who passively wait for customers to make their buying decisions and
pay subsequently.
Professional Sellers: Who actively create customer satisfaction through
professional selling.
ORDER TAKERS : THE CHARACTERISTICS
Followers
Stressed out
Not sincere about targets
Resist change
Price is the prime component of their sales pitch
Lack motivation
More talkative, less creative
Indecisive
PROFESSIONAL SELLERS : THE CHARACTERISTICS
High achievers
Assertive
Committed to targets
Welcomes new ideas
Sales pitch includes quality, service and then price
Self-motivated
Better listeners, more creative
Quick decision makers
Possess a dynamic approach
Quick learner

5. Personal Skills
P Presentation with
confidence S Selling the right product
E Empathy in interacting K Knowledge of products
with customers I Integrity
R Resilience in handling L (Good) listening skills
rejection L Leading to closing a sale
S Sincerity S Selling up and selling on
O (Ask) Open Questions
N Normally overcome
Objections
A Answer customer
queries honestly
L Look for buying signals
Career Planning
Planning your career effectively is a very important step if you really want to achieve
heights of success in professional arena. We all have some dreams and certain ambitions
regarding how we want to see ourselves at different junctures of life. Career planning is
very crucial in fulfilling those sweet dreams. So while you embark on your career path, it
is essential to sit alone for a while and figure about specifics of your dream. You will also
need to devise proper plans to turn your dreams into reality. While you try to figure out
these things you will come across the term ‘career planning’. It is a painstaking process
and subject to variables like changing circumstances, education and other matters yet
there has to be a vision. The planning will include your short-term and long term goals
and what are required steps to accomplish them. While you start to plan things ahead,
first you need to do self assessment. It will include skills mastered by you or needed to be

6. acquired to achieve what you are set out for. There are whole lots of things to consider
and it cannot work on impulse or predictability. You need to be honest with yourself and
ask some questions like what you enjoy the most. You like outdoor or indoor activities?
Do you feel comfortable with computer or prefer more of physical activity. These are just
some of the questions. Once you have sorted out these things you will need to check the
job market. You should also give adequate consideration to level of training required
along with expected income. These steps will be followed by final planning. Choosing
your favorite career might seem like a herculean task but better to think and decide rather
than acting hastily. A career counselor can only offer that much. Selecting your career is
in your hand however, career counselor can guide you and help you. Don’t choose your
career based on what your classmates are going for or what is popular in the job market.
Ask yourself and you will get all the answers!
http://www.careercounselling.co.in/
Are Soft skills important for your performance ?
Soft skills refer to the personality traits, friendliness, social graces, and facility with
language, personal habits and optimism that mark people to varying degrees. Soft skills
are needed for everyday life as much as they are needed on work. One individual may not
possess all the soft skills such as interpersonal, informative, convincing and negotiation,
communication and socializing skills. Some of them are important and applicable to most
people such as written and oral communication skills, interpersonal skills like empathy,
good manners and listening skills. Different roles demand different set of soft skills. It
may take years together for a person to develop a set of soft skills to handle a range of
challenges successfully that are encountered in life. For instance, a student must need
good listening skills, a willingness to learn, commitment and discipline. It is not
uncommon for students with lower ranks in EAMCET to score higher percentages
because of good soft skills. In an information technology company, if a person is
appointed as a team leader in case there is a team of people with similar IQ and technical

7. skills, then the team leader is the person who shares information properly with his fellow
employees about the assignments and coordinate with them in completing the given work
in a stipulated time. In the same way, it is applicable in a tech support company also.
Let’s say there is a team of 10 people with same technical knowledge. A person who is
good in handling the customer complaints and solving the disputes would outrank his
colleagues in terms of his performance, because of his soft skills and not hard skills. Most
of this competence comes from his well developed soft skills. This person stands head
and toe over the rest of the team members, when his performance is compared with
others. Similarly, it is widely applicable in every type of job in any industry with
different set of soft skills requiring for different job roles. Lastly soft skills are not talent.
Many talents are natural. A person who has talent may not be aware of it. It took
Chanakya to discover the talent of Chandragupta Maurya. Also, it took Imran Khan to
discover the talent of Wasim Akram. A person with talent would still need a good teacher
and systematic practice to develop it. However, a person without the talent will go
nowhere even with the same teacher and systematic practice or training. This is not the
case with the soft skills, which are mostly teachable and learn-able by applying ourselves
correctly. That means anyone can learn soft skills. No qualification is required for
learning soft skills. However, based on the career aspirations the set of soft skills will
vary from person to person.
https://www.management-guru.com/