Improve healthcare supply chain collaboration with SCOR model
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This document discusses using the Supply Chain Operations Reference (SCOR) model to improve collaboration in healthcare supply chains. It provides examples of how the SCOR model can be applied to describe pharmaceutical marketing activities and define hospital supply chains. The SCOR model decomposes supply chain processes into planning, sourcing, making, delivering, and returning levels. It can be used to identify inefficiencies, measure performance through key metrics, and apply best practices to enhance profitability and efficiency.
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Improve healthcare supply chain collaboration with SCOR model
- 1. Improve collaboration in healthcare supply‐chain Applying SCOR model s reserved John Paul Professor & Research Fellow, BEM (Bordeaux Ecole de Management), France Qualified SCOR® Instructor , by Supply Chain Council gnitivePte.Ltd. All right Q , y pp y Managing Director, iCognitive PLAN SOURCE MAKE DELIVER RETURN © 2013 CopyrightiCog
- 2. Introduction:Introduction: • The Supply‐Chain Council’s definition of a Supply Chain applied to Healthcare – Define and Analyze Supply Chain(s) erved – Define and Analyze Supply Chain(s) – Some metrics to monitor performance vePte.Ltd. All rights rese – A model to help identify gaps and inefficiencies in processes 2013 CopyrightiCognitiv – Fix inefficiencies with leading practices and tools from industry, take costs out © 2
- 4. Pharmaceutical sales and marketing – Example • Pharmaceutical sales and marketing activities have their own set of logistics related activities that can be fully described using the SCOR model Plan Segment Analysis, Marketing Planning Patients erved Make DeliverSource Make DeliverMakeSourceDeliver SourceDeliverSource Pharmacies, Hospitals, Doctors Patients vePte.Ltd. All rights rese Supplier Customer Customer’s CustomerSuppliers’ Supplier Make DeliverMakeSourceDeliver SourceDeliver Your Company Source Return Return Return Return Return Return Return Return 2013 CopyrightiCognitiv Internal or External Internal or External Marketing Data Suppliers Marketing and Sales F i Doctors, Hospitals © 2 Functions
- 5. Define Supply Chains ‐ Example Who are my customers? Their expectations? Wh d d/ i ? Customers What are my products and/or services? erved Patients Clinics Drs ER Svcs Pharma/Labs X X X X vices vePte.Ltd. All rights rese Maternity X X Acute Care X X ucts / Serv 2013 CopyrightiCognitiv Acute Care X X Emergency X X X Produ © 2
- 7. SCOR model ‐ Processes P1 Plan Supply ChainP1 Plan Supply Chain Plan P2 Plan Source P3 Plan Make P4 Plan DeliverP4 Plan Deliver Source Make Deliver P5 Plan ReturnsP5 Plan Returns rs ers S1 Source Stocked Products M1 Make‐to‐Stock M2 Make‐to‐Order M3 Engineer‐to‐Order D1 Deliver Stocked Products D2 Deliver MTO ProductsD2 Deliver MTO Products D3 Deliver ETO ProductsD3 Deliver ETO Products S2 Source MTO Products S3 Source ETO Products ustomer Suppli D4 Deliver Retail ProductsD4 Deliver Retail Products Cu SR1 Source Return Defective ProductSR1 Source Return Defective Product SR2 Source Return MRO ProductSR2 Source Return MRO Product SR3 Source Return Excess ProductSR3 Source Return Excess Product DR1 Deliver Return Defective ProductDR1 Deliver Return Defective Product DR2 Deliver Return MRO ProductDR2 Deliver Return MRO Product DR3 Deliver Return Excess ProductDR3 Deliver Return Excess Product EnableEnable
- 9. SCOR level 3 description: source specialtiesSCOR level 3 description: source specialties ervedvePte.Ltd. All rights rese2013 CopyrightiCognitiv© 2
- 10. Measure the performanceMeasure the performance • Metrics, Key Performance Indicators (KPIs), y ( ) – Financial Performance – External Performance Di t f t “ t ” erved • Direct face to “customer” • Understanding requirements and expectations – Internal Performance vePte.Ltd. All rights rese • Keys to improving profitability and efficiency • Balanced metrics 2013 CopyrightiCognitiv • Balanced metrics – Healthy mix of Financials, Externals and Internals – Benchmarks © 2
- 11. Improve Performance: Apply SCOR ModelImprove Performance: Apply SCOR Model • Identify inefficiencies in the processes by de t y e c e c es t e p ocesses by applying the Supply Chain Operations Reference (SCOR) Model erved – Supply Chain processes of Plan, Source, Make, Deliver and Return Multi level decomposition of processes vePte.Ltd. All rights rese – Multi‐level decomposition of processes – Common set of metrics and best practices – Application of the SCOR Model requires an extension 2013 CopyrightiCognitiv pp cat o o t e SCO ode equ es a e te s o of the model to the organization’s specific supply chains © 2
- 13. Thank you s reserved iC iti Pt Ltd gnitive Pte.Ltd. All rights iCognitive Pte Ltd 13 Ann Siang Road #02‐01 Singapore 069693 Phone +65 63252810 / Fax +65 62200690 i iti © 2013 CopyrightiCog www.icognitive.com info@icognitive.com