I begin with "What Does A Project Look and Feel LIke?" I talk about the fact that projects are stressful and have an emotional curve that is "U" shaped. We start excited and then move slowly to despair before getting excited again. To get thru this we need to be bring "Persistence, Grit, and Cheer" to our work place. Mainly we need to bring "Cheer" to the workplace.
I hypothesize that "Cheer" is supported by 4 personal skills -- Communication, Listening, Helping, and Don't Be An Asshole".
Then I focus on four fundamental personal skills of entrepreneurship – Communicating (Heath Brothers), Listening (Marshal Goldsmith), Helping (Edgar Schein), and Don’t Be An Asshole (Robert Sutton). I also add in the Growth Mindset (Carol Dweck) as part of Don’t Be An Asshole.
#more
I used to call this talk “Entrepreneurship Fundamental Skills” and the nickname that emerged was “Dating Skills For Engineers”.
14. Unexpected
• is about violating “norms”/
schema
• For example:
- Fizz are great communicators – unexpected.
- Fizz are good at math – normal.
Communicating
Communicating
15. 15
Example – Market
Positioning
We R
Here
X is
Here
Y is
Here
Z is
Here
• To be “something”
– U need to be not
something else.
• To have insiders
– U need outsiders
Communicating
16. The Curse Of Knowledge
• when we are given knowledge,
it is impossible to
imagine what it's like to
LACK that knowledge.
Communicating http://heathbrothers.com/books/made-to-stick/
17. Key Points • Simple is about Prioritizing.
• Unexpected is about violating
schema/ “norms”
• Concrete is about
using sensory language
• Credible is about
human scale statistics
or vivid details
• Emotional -
People care about people
(not numbers)
• Stories - drive action thru
simulation
• SUCCES
– Simple
– Unexpected
– Concrete
– Credible
– Emotional
– Stories
Communicating Reference
20. Make The Other Person Feel
Important
(It’s NOT about You)
!! Listen First !!
Listening
21. #More -- Make The Other
Person Feel Important
–Think Before You Speak
–Listen With Respect
–Ask Yourself - “Is it Worth It?”
Listening
22. Listening Tactics – Don’t
• Don’t Interrupt
• Don’t finish the
other persons
sentences
• Don't use the
words "no",
"but", or
"however”
• Don’t say, “I
knew that.”
Listening
23. Listening Tactics – Don’t
• Don’t even
agree with the
other person (
even if he
praises you, just
say, "Thank
you" )
• Don't be
distracted.
• Don't let your
eyes wander, or
attention
wander,
elsewhere while
the other person
is talkingListening
24. Listening Tactics - Do
• Maintain your end of the
dialogue by asking
intelligent questions that
– (a) show you're paying
attention
– (b) move the
conversation forward
– (c) require the other
person to talk ( while
you listen )
• Eliminate any striving to
impress the other person
with how smart, or funny,
you are. Your only aim is
to let the other person feel
he, or she, is accomplishing
that.
( ie Let them impress you )
Listening Details
31. One Up & One Down
One “Up-ness” of being asked to help
One “Down-ness” of asking for help
Helping
32. Three Roles
1.Expert
- client - self diagnoses & looks for expert
- helper - provide information or service
•2. Doctor
- client – has a problem
- helper - diagnose & prescribe
Helping
3. Process Consultant
- client – has a problem
- helper – engage in humble inquiry
35. Let’s Do It -- Listening
Exercise
• # Process
• Pairs
• 2 minutes – A talks
• 2 minutes – B talks
• 2 minutes – Review
• # Topic Suggestions
– What happened today?
– What are you feeling
right now?
• # Rules
• Speaker “Speaks”
– Ok not to speak
• Listener
– Listen (Be Available)
– Acknowledge
• Facial expressions
• I see or I understand
• Don’t over
Acknowledge
– No Questions
Activity
37. Seven Principles of
Effective Helping
1. Giver & Receiver are
both ready
2. Relationship is
equitable
3. Helper is in Proper
Role
4. Communication is
not a choice
• Starts w/ Humble
Inquiry
• Receiver owns the
problem
• Helper never has all the
answers
Helping - Extra
42. • <smile>
• !!! This is a very useful
book/blog !!!
• A Management Style
That Scales –
Don’t Be A Prick -
http://randsinrepose.com/archives/dont-be-a-prick/
Behaviour
44. Rule #1
Fixed Mindset:
LOOK SMART OR TALENTED AT
ALL COSTS
Growth Mindset:
LEARN, LEARN, LEARN
Behaviour/Attitude
45. Rule #2
Fixed: DON’T WORK TOO HARD
“To tell the truth, when I work hard at my school
work it makes me feel like I’m not very smart.”
Growth: WORK HARD, EFFORT IS KEY
“The harder you work at something, the better
you’ll be at it.”
Behaviour/Attitude
46. Rule #3
IN THE FACE OF SETBACKS…
Fixed Mindset:
CONCEAL MISTAKES OR DEFICIENCIES
Growth Mindset:
EMBRACE MISTAKES, CONFRONT
DEFICIENCIES
Behaviour/Attitude
