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Companies need to understand, that social media has become a Pay 2 Play game. Very few companies have the likeability needed to make it on Facebook.
Understanding your audience, their needs, pains & gains - and understanding how you can reach them with the right offering, is the key to success on social media.
The presentation is from a lecture given by Ib Potter at Syddansk University, Institut for Design og Kommunikation for Web Communication & Web Communication Design.