2. “ in theory, theory and practice are the same, in practice they aren ’ t ” SANTA FE INSTITUTE for research into complex systems

3. We need to save real carbon, not virtual carbon

4. “ designers seldom get feedback, and only notice problems when asked to investigate a failure ” ALASTAIR BLYTH CRISP Commission 00/02

5. The Credibility Gap for a green building award winner

7. Don ’ t procure what you can ’ t manage (Unfortunately, regulations are making things more complicated: will they work well in use?)

8. How fast can we improve, if we have been blind to outcomes?

11. Use renewable supplies AND make buildings efficient in use

14. Passing on the carbon

16. Passing on the carbon BPF Landlord ’ s statment

18. Passing on carbon + energy BPF Landlord ’ s statement

19. Drilling down further to assign realistic priorities

20. Drilling down even further: actual versus predicted for lighting