1. INTRODUCTION Came into being in 1983, as a domestic courier company. TCS provides express and logistics services in the C2C, B2B and B2C segments. The biggest network of 139 offices, 265 retail outlets and 2000 online and offline locations. 2 dedicated chartered planes including a Boeing 737, 187 fully equipped modern satellite-tracked ground vehicles, 2500 plus couriers and more than 6000+ employees
2. BUSINESS SCOPE “We are catering to the need of “delivery” of promises. A promise to deliver your time defined and sensitive documents safely”
3. REGIONS 350 cities in Pakistan Network divided into three regions South Region (Karachi, Quetta, Sukkur, Hyderabad) North Region (Lahore, Faisalabad, Multan) Central Region (Rawalpindi/Islamabad, Gujranwala, Peshawar)
4. FUNCTIONS AND APPLICATIONS Domestic courier Express service International courier service Overland express Gift delivery
6. DISTRIBUTION CHANNELS Cash Business Corporate Business (Through walk –in) (Through Account) Bikes(Less than 2 kg) Express(More than 2 kg) Offices Overland Shipping Cargo GENERAL COURIER INDUSTRY
12. ASSUMPTIONS Since , TCS has been the outsource for the banking industry and many telecos so they assume that in future they would be asked to deliver those bills and documents to their customers The trend of special occasions would increase in future, so there is an assumption that the segment of sentiments would eventually grow.
22. WHAT DO CUSTOMERS WANT? time delivery Speed Reliability Brand image Minimum price Dealing with customers Flexible payment Insurance coverage Money back guarantee
23. Most Important Aspects Speed Brand image On time delivery Security of the documents Minimum price Branches of TCS exist on different places WHAT DO CUSTOMERS WANT
27. RELATIVE PERFORMANCE RATING Question its cost Keep it up BEST SAME Improve fast WORSE Do Not Sweat Le Least 10% Most 20%
28. OBJECTIVES To reduce the operational cost by 5 to 10% To increase profitability by __%.
29. STRATEGIC ISSUES TCS planning to capture the market share of rural area but the threat from local competitors. Due to Scarce resources, they are unable to cater global market TCS is not cost efficient in its operations
