Help Desk Managers - Learn how to make great customer support even easier and stay on top of all your customer conversations, including phone calls, by using the Ifbyphone Virtual Call Center Widget & Voice Mail Transcription For Zendesk. Learn how to: Measure marketing effectiveness by analyzing real-time call data to increase your company's efficiency. Manage inbound customer inquiries by customizing how you greet and forward sales and support calls. Automate outbound notifications to deliver vital reminders, confirmations and surveys over the phone. 5 Rules for Great Phone Support 1. Make it easy to contact you. 2. Personalize caller experience. 3. Answer inquiries quickly. 4. Don't let voice messages get lost. 5. Make your agents happy, let them work from home!

1. Ifbyphone® Widget for Zendesk Manage your phone support directly in Zendesk Share comments @zendesk and @ifbyphone using #ZenByPhone

3. Intro to Ifbyphone

4. Benefits of Phone Support

7. Two-time Inc 500 Winner

9. Mike: 20+ years of extensive support experience

11. Why ProvidePhone Support? We believe the telephone is one of the best branding devices out there. We have the customer’s undivided attention for 5-10 minutes. If we get the interaction right, what we’ve found is that customers remember that for a very long time and tell their friends and family about us. Tony Hsieh CEO, Zappos.com

12. 5 Rules For Great Phone Support Make it easy to contact you Personalize caller experience Answer inquiries quickly Don’t let voice messages get lost Make your agents happy, let them work from home!

13. Ifbyphone’s Solution

14. Managing Your Voice Mail Messages

15. Call Distributor: Manager Dashboard

17. Phone number called

18. Keyword searched for on Google

20. Assign a revenue value to a call

22. Ifbyphone Widget In Zendesk

24. 5+ countries

25. 27/5 Support

26. Using Skype-In #s

27. 1,000 calls per month

28. Average Call: 8 minutes

30. With reporting, we’re able to easily understand our call routing and how we can capture the most calls

31. With voicemail transcription, we’re able to easily see what calls are about at a glance, which saves us time.

33. Works with Skype-In

34. Agents can work anywhere

35. Handle calls within Zendesk

36. Ifbyphone is easy to use

38. Sign up For Ifbyphone

39. Learn more!