3. IT Project Portfolio Management
IT Project Management (Mainly team performance)
Knowledge and Process Management
Context analysis
Social Network Analysis (Project Management, CRM)
3
Main topics
4. Main Issues:
What combination of projects must/should be executed?
How they are connected and how they effect each
other?
Are there risks/benefits and how big they are?
Can we express/quantify/compare them?
4
IT Project Portfolio Management in
general
5. Problem of high unpredictability/uncertainty of
project team performance (soft factors)
One of solutions:
Get additional information about social environment
Form teams not only on qualification requirements and
available work time but also on team roles to help them
to overcome difficulties, etc.
5
6. Social network analysis describes the relations among
nodes (representing individuals, teams, organizations, and
resources) using varies tools (e.g. sociograms and metrics)
SW products
Node XL
Pajek
Gephi
Circlecount.com
Socialbakers.com
…
6
Social Network Analysis
7. Another part is the monitoring of information flows,
the movement of information and knowledge, goods,
resources and services within the network
7
Information Flow
9. Is the person well connected to the rest of the
network?
Is it easy for him/her to find necessary information?
How good (distance, frequency, etc.) is his
connection to important persons in the network?
9
10. System of metrics (structural analysis, graph theory …)
Sources of information about network structure and function:
Digital
E-mail
IM
Portal
Calls
…
Observation
Questioners
Reasoning
Others networks have this element, why this doesn't? Or we just know
about this element?
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Metrics and sources of
data/information
11. The Model contains the following phases
Forming
Storming
Norming
Performing
Adjourning
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Tuckman’s model of group dynamics
12. Analysis of past, current or future situation to be able
to predict, understand and predict
Why?
To prevent losses or casualties (e.g. smart cars, homes,
office)
To predict and optimize use of resources
Learning systems and algorithms to help people with
disability
…
12
Context Analysis
13. Main results:
Set of processes to improve team performance and
knowledge sharing
Set of recommendations for companies to help them
with customer communication
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Results
14. Why I can’t sleep at night?
How assemble most suitable project team under given
conditions?
How to predict/affect performance of a project before
the project starts?
How present/promote a company at social networks
and „force“ customers to spend money?
How to help employees share knowledge.
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Summary
Notes de l'éditeur
Forming - the team members meet for the first time looking for relationships and accountability,
Storming – relationship among team members is created, tasks are assigned and the team members are starting to build mutual status,
Norming - all team members take the responsibility, team creates the rules of internal behaviour, which allows to achieve the objectives, the mutual trust is developed,
Performing – roles and rules are established, the team works as a well-organized high-performing unit,
Adjourning - completion of the tasks and strengthening of mutual relationships and performance as a team that should last even when the project is finished. These relationships can accelerate the development of the team (the initial few phases) in case of future cooperation.