Designing customer-centric libraries includes challenging traditional library assumptions. This begins with thinking like a customer and breaking down barriers. Rangeview Library District has eliminated fines and implemented WorkThink -a system for organizing materials using words instead of numbers. This new style of library is called Anythink - a place of unlimited imagination, where play inspires creativity and lifelong learning. Anythink is a community space where anything and everything is possible.

1. You Say You
Want a
Revolution

2. SUSAN DOBBS
HR Director

5. PAM SANDLIAN SMITH
Director

6. JFK-it?

8. Pam
Rangeview

12. People INTERACTION Info

13. RONNIE STOREY-EWOLDT
Public Services Director

15. “Fluffenrovin”
- B ILL ZO RAC K

23. Oath to the Experience

24. Oath to the Experience

25. STEVE HANSEN
Communications Director

27. JOHN BELLINA
Ricochet Ideas

36. CONVENTION
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AC UTD L
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TIV OO D
ITI R RIO
ES PE
SOCIAL NETWORKS BOOKS COMMUNITY
CONNECTIONS
S MU
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ES
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37. DISRUPTION
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39. Disrupting Conventions
in Library Programming

40. Disrupting Conventions
in Library Programming

41. Disrupting Conventions
in Library Programming
Does it climb above features, focus on a
benefit, and create an emotional space?

42. Disrupting Conventions
in Library Programming
Does it climb above features, focus on a
benefit, and create an emotional space?
Is it hands-on and consumer focused?

43. Disrupting Conventions
in Library Programming
Does it climb above features, focus on a
benefit, and create an emotional space?
Is it hands-on and consumer focused?
Does it take us out of the expert role and
transfer expertise to the participant?

44. Disrupting Conventions
in Library Programming
Does it climb above features, focus on a
benefit, and create an emotional space?
Is it hands-on and consumer focused?
Does it take us out of the expert role and
transfer expertise to the participant?
Does the idea have built-in interest or have
we just borrowed something interesting?

45. Disrupting Conventions
in Library Programming
Does it climb above features, focus on a
benefit, and create an emotional space?
Is it hands-on and consumer focused?
Does it take us out of the expert role and
transfer expertise to the participant?
Does the idea have built-in interest or have
we just borrowed something interesting?
Is it daring?

46. Disrupting Conventions
in Library Programming
Does it climb above features, focus on a
benefit, and create an emotional space?
Is it hands-on and consumer focused?
Does it take us out of the expert role and
transfer expertise to the participant?
Does the idea have built-in interest or have
we just borrowed something interesting?
Is it daring?
It is unique to Anythink? Or are we at least
doing it in a unique way?

47. Disrupting Conventions
in Library Programming
Does it climb above features, focus on a
benefit, and create an emotional space?
Is it hands-on and consumer focused?
Does it take us out of the expert role and
transfer expertise to the participant?
Does the idea have built-in interest or have
we just borrowed something interesting?
Is it daring?
It is unique to Anythink? Or are we at least
doing it in a unique way?
Can it start as an evolution and build into
a revolution?

49. Wrangler
PA R T P R O D U C T P L AC E M E N T
PA R T I N V E N TO RY CO N T R O L
PA R T D I S P L AY T EC H N I C I A N

51. Concierge
PA R T C U S TO M E R S E R V I C E
PA R T T EC H A S S I S TA N C E
PA R T P R O D U C T P R O M OT I O N

53. Guide
PA R T C U S TO M E R E D U C AT I O N
PA R T R E F E R E N C E A DVO C AT E
PA R T E V E N T P L A N N I N G

60. I AM

61. I AM
Cu sto mer Focuse d

62. I AM
Cooperative and a
Co llab orator

63. I AM
Understanding and
Compas si onate

64. I AM
A Se l f-starte r and Have a
St ro ng Work Ethic

65. I AM
Fl ex ib le and
E mbrace Change

66. I AM
An E f fe c t ive Communicator

67. I AM
A P ro blem Solver

68. I AM
Re sp o ns ib l e and Honest

69. I AM
E mo t i o nal ly Mature

70. I AM
A Co n t i n u ous Learner

71. I AM
A n In novator

72. I AM
A Leader

73. I AM

74. I AM
An Anythinker

87. LEED
Leadership in Energy and
Environmental Design
Internationally Recognized Green Building Certification System
Improved performance in
Energy Savings
Water Efficiency
CO2 Emissions Reduction
Improved Indoor Environmental Quality

104. SHHH
I’M NOT BUSY
I JUST WALK
IS A FOUR-LETTER
WORD FAST

105. LET ME ARE YOU
BREAK FEELING THE
IT DOWN BUZZ?
FOR YOU

108. “Greatness is not a
function of circumstance.
Greatness is largely a
matter of conscious choice
and discipline.”
-J I M COLL I NS
Good to Great

109. THINK YOU
VERY MUCH!

110. What do you think?
Share your disruptions,
evolutions, and revolutions.
anythinklibraries.org/anythinktank