human resources challenges for startup organisations

1. HUMAN RESOURCE CHALLENGES AND OPPERTUNITIES FOR STARTUP ORGANISATIONS Dream > Believe > Pursue AICH Friday, January 10, 2014 INDRANIL 1 1

2. MODULES OF THE PRESENTATION • • • • • • • • Entrepreneurs – Definition , types, classification,triggers and traits Entrepreneurship – Human resource the key to success Key challenges and possible measures of mitigation Startups - The initial human resource team crucible for growth an overview – Team formation ,co founding ,advisors and retention Recruitment - innovation,route to reach ,social media ,employee branding Training and development in start ups . Retention and attrition in start ups Concluding remarks DREAM>BELIEVE>PURSUE Friday, January 10, 2014 2

3. ENTREPRENUERSHIP IN VERNACULAR Entreprenuership in Hindi उ योग उप म (pr. udyog upakram)[Noun] DREAM>BELIEVE>PURSUE Friday, January 10, 2014 3

4. ENTREPRENUERSHIP Entrepreneurship is like raising children; it starts with a moment of enthusiasm, followed by decades of hard work” -Howard Stevenson • DREAM>BELIEVE>PURSUE Friday, January 10, 2014 4

5. ENTREPRENUER- DEFINED Entrepreneur Webster’s - someone who runs a business his or her own financial risk An entrepreneur is a person who undertakes the creation of an enterprise or business that has the chance of profit (or success). Some qualities of an entrepreneur -Partnerships -Robust network -Realistic view -Passion! -Clear strategy -Technology -Ethical Behavior -Flexibility DREAM>BELIEVE>PURSUE Friday, January 10, 2014 5

6. ENTREPRENEURSHIP –TRIGGERING EVENTS Career Change Downsizing M&A Relocation Semiretired / retired Passion for an Idea Environment Deregulation / regulation Disruptive Events DREAM>BELIEVE>PURSUE Friday, January 10, 2014 6

7. MY TRIGGERS Atmano mokshartham jagad hitaya cha, "For one's own salvation, and for the welfare of the world". JOY OF GIVING ! DREAM>BELIEVE>PURSUE Friday, January 10, 2014 10/14/2013 7 7

8. MY TRIGGERS BYOB - BE YOUR OWN BOSS ! EMPLOYMENT GENERATION ! CHALLENGES -PERSONAL ,PROFESSIONAL ,SOCIETAL TO BE REMEMBERED AS A FOUNDER OF AN INSTITUTION ENTREPRENUER GENERATION LEARNING LIFE, LIFE LONG LEARNING ! BECTEL MODEL -PUBLICATION ON THE WAY! DREAM>BELIEVE>PURSUE Friday, January 10, 2014 8

9. ENTREPRENEURSHIP Business is not a dirty word! DREAM>BELIEVE>PURSUE Friday, January 10, 2014 9

10. WHAT SOLUTIONS DO WE HAVE TODAY IN INDIA ? • Government jobs - minimal ,reservations! • Private sector - Economy driven, Revenue driven ,Recession driven • Academic profession - Water , water every where not a drop to drink! • Political will to create jobs - Policy paralysis! • Skill development- Negligible ! Only •9% of Chartered accountants passouts were placed this year! ENTREPRENUERSHIP IS THE ANSWER ! DREAM>BELIEVE>PURSUE Friday, January 10, 2014 10

11. MY INFERENCES • Know more be more ! • Knowledge is power ! • Net work! • Go kiss the world ! DREAM>BELIEVE>PURSUE Friday, January 10, 2014 11

12. CLASSIFICATION OF ENTREPRENEURS Innovative Entrepreneur - He is the one who introduces a new product or a new method of production or opens a new market or explore new source of supply of raw material or carry out a new type of organization.- STEVE JOBS Initiative / Adoptive Entrepreneur - are those who initiate the successful entrepreneur in technique innovated by others. - NIRMA Drone Entrepreneur - are those who will never allow any change in their production or style of functioning-.HINDUSTAN MOTORS DREAM>BELIEVE>PURSUE Friday, January 10, 2014 12

13. CLASSIFICATION OF ENTREPRENEURS FABIAN Entrepreneur - are always on caution. They neither introduce nor changes nor adopt new methods invented by others. They are lazy and follow old customs, old method of production - Typewriter industry ,pagers . Another classification 1) Natural Entrepreneur 2) Motivated Entreprenuer 3) Created Entrepreneur 4) Forced Entrepreneur DREAM>BELIEVE>PURSUE Friday, January 10, 2014 13

14. ENTEPRENUERSHIP CHARACTERISTICS AND TRAITS • Ability to deal with a series of tough issues • Ability to create solutions and work to perfect them • Can handle many tasks simultaneously • Resiliency in the face of set-backs • Willingness to work hard and not expect easy solutions • Possess well-developed problem solving skills • Ability to learn and acquire the necessary skills for the tasks at hand DREAM>BELIEVE>PURSUE Friday, January 10, 2014 14

15. ENTEPRENUERSHIP CHARACTERISTICS AND TRAITS Being an entrepreneur requires specific characteristi often achieved through education, hard work, and planning. Risk Taker Businesses face risk. Entrepreneurs minimize risk through research, planning, and skill development. Perceptive Entrepreneurs view problems as opportunities and challenges. Curious Entrepreneurs like to know how things work. They take the time and initiative to pursue the unknown. DREAM>BELIEVE>PURSUE Friday, January 10, 2014 15

16. ENTEPRENUERSHIP CHARACTERISTICS AND TRAITS Self-confident Entrepreneurs believe in themselves. Their self-confidence takes care of any doubts they may have. Flexible Entrepreneurs must be flexible in order to adapt to changing trends, markets, technologies, rules, and economic environments. Independent An entrepreneur’s desire for control and the ability to make decisions often makes it difficult for them to work in a controlled environment. DEFERRED GRATIFICATION ! DREAM>BELIEVE>PURSUE Friday, January 10, 2014 16

17. STARTUPS - HUMAN RESOURCES - THE UMBILICAL CORD Key challenges and opportunities Core founding team - foundation, qualification as founders, building pillars , cofounding advisory help, Retention Recruitment - Innovation , Routes to reach, ROI of recruiters ,Employee branding , Use of social media. Training and development Retention and attrition - DREAM>BELIEVE>PURSUE Friday, January 10, 2014 17

18. TEAM BULDING - A FOUR PRONGED PROCESS • • • • Building a strong foundation Creating the strong pillars to build the next floors Building the first model floor Then just replicating as long as you grow. DREAM>BELIEVE>PURSUE Friday, January 10, 2014 18

19. KEY FACTOR /CHALLENGE – FOUNDING TEAM DREAM>BELIEVE>PURSUE Friday, January 10, 2014 19

20. INITIAL HUMAN RESOURCE - THE CRUCIBLE OF FORMATION OF THE STARTUP ORGANISATION Why a strong foundation? For maintaining an effective team you have to concentrate on foundations required for them. You must build or repair the foundation first if you are seeking to build an effective team. Stronger the foundation, higher the building will go. This stage needs lots of digging, too much patience and unbounded perseverance. DREAM>BELIEVE>PURSUE Friday, January 10, 2014 20

21. INITIAL HUMAN RESOURCE - THE CRUCIBLE OF FORMATION OF THE STARTUP ORGANISATION Who qualifies to be a founder member? Identify the three core skills needed for your business and get them in the team as much as possible. The members should have shared goals and similar values. Don’t mix personal and professional relationships in your business because friends and relative don’t always make a good team. Key traits to look for - from our experience Intellectual honesty Emotional energy Animal instinct - in the right sense of the word ! DREAM>BELIEVE>PURSUE Friday, January 10, 2014 21

22. INITIAL HUMAN RESOURCE - THE CRUCIBLE OF FORMATION OF THE STARTUP ORGANISATION Who builds the pillar and the first floor? This is the next core team, may be next 5-6 key people. This may include more functional experts (marketing, HR, technology, sales etc depending on your business). Hire them for passion and skills. New businesses are much about ownership, hardship and passion as much as about skills. Hire for attitude with shared goals and values, and train for business. Friday, January 10, 2014 22

23. INITIAL HUMAN RESOURCE - THE CRUCIBLE OF FORMATION OF THE STARTUP ORGANISATION Who builds the floor? This is the growth stage where your business is working. You know what to sell, to whom you sell and where you want to go. Here skills are more important as you know what you are looking for. Passion, common goals and shared values are important too but to a lesser extent now DREAM>BELIEVE>PURSUE Friday, January 10, 2014 23

24. INITIAL HUMAN RESOURCE - THE CRUCIBLE OF FORMATION OF THE STARTUP ORGANISATION - COFOUNDING OF THE TEAM How do I find co-founders? The key to find a co-founder is networking: network, network and network some more. Make an effective impression: talk about your business with passion. Apply your checklist to all prospective co-founders: core skills, shared values and common goals. Come clean on every discussion point as you spend more time with your co-founders than your better half. Be ready for divorce before marriage ! EX COLLEAGUES CHAMPIONS WITH LOCATIONAL OBLIGATIONS RETIRED BUT NOT TIRED DREAM>BELIEVE>PURSUE Friday, January 10, 2014 24

25. INITIAL HUMAN RESOURCE - THE CRUCIBLE OF FORMATION OF THE STARTUP ORGANISATION How do I deal with stock options? Ideally co-founders should own common stocks. It’s a good practice to have vesting for founders too, it keeps you accountable. The options should be decided based on your plans for next three years. You will always need more senior people than your plan says. The core team should be given healthy dose of options, nothing like ownership. 20% is always a good number to keep as options pool. Give options but only once you have explained the value. DREAM>BELIEVE>PURSUE Friday, January 10, 2014 25

26. INITIAL HUMAN RESOURCE - THE CRUCIBLE OF FORMATION OF THE STARTUP ORGANISATION How does Board of Advisors add value? It is an interesting approach to add skills to the team. Look for the key skills missing in the team; it could be networking, bouncing of ideas, reality check or anything else. Do good reference checks and look for relevant advisors. - Retired domain specialists Freelancers Professionals on sabbatical Chartered accountants and company secretaries DREAM>BELIEVE>PURSUE Friday, January 10, 2014 26

27. INITIAL HUMAN RESOURCE - THE CRUCIBLE OF FORMATION OF THE STARTUP ORGANISATION Some must do’s as you grow You must personally meet and interview every person you want to hire till your first floor is complete. Keep in mind that first set of team members join because of you not for the business. Communicate, communicate and communicate some more, it is never enough. Try to answer all the tough questions yourself. Behave like a foundation and support everyone. In reality, great people organizations are in inverted pyramid style. The inverted pyramid is a metaphor for a reversal of traditional management practices. Employees who are closest to clients or production processes are placed at the top and managers at the bottom. The employee is empowered with greater decision-making authority and freedom of action. The manager becomes a facilitator spearheading a team effort. In theory, overall organizational performance becomes faster, more adaptable and more effective. DREAM>BELIEVE>PURSUE Friday, January 10, 2014 27

28. INITIAL HUMAN RESOURCE - THE CRUCIBLE OF FORMATION OF THE STARTUP ORGANISATION Some don’ts as you grow Never ever strive to fake values, it just doesn’t work. Don’t try and hide behind system and processes. Early stage companies need more personal touch than process for people. Your core message can be same but words need not be for different teams. DREAM>BELIEVE>PURSUE Friday, January 10, 2014 28

29. CHALLENGES AND PITFALLS OF START UP FOUNDING TEAMS Getting Lost amongst the new talent acquired and their capability Developing complacency Missing out on skill development due to high commitment to growth Deferred gratification - getting used to it! Big fish in a small pond to a big fish in a big pond transition ! Transform them to intrapreneurs ! Give them opportunities to be a part of the industry through representation on the in various forums Role swapping and swapping of profile . DREAM>BELIEVE>PURSUE Friday, January 10, 2014 29

30. STARTUP HUMAN RESOURCE RECRUITMENT – A PARADIGM SHIFT STARTUPS NOW ARE IN THING IN CAMPUSES ! Flipkart.com hires171 IIT grads in day zero 2013 DECEMBER ! DREAM>BELIEVE>PURSUE

31. KEY FACTORS /CHALLENGE RECRUITMENT DREAM>BELIEVE>PURSUE Friday, January 10, 2014 31

32. STARTUP HUMAN RESOURCE RECRUITMENT- - STRATEGY • • • • • Innovation in recruitment Routes to reach the right resource Employee branding ROI of recruiters Use of social media . DREAM>BELIEVE>PURSUE Friday, January 10, 2014 32

33. STARTUP HUMAN RESOURCE RECRUITMENT- - ROUTES TO REACH THE TALENT Employee referrals Most prevalent in MSME’s in India Internal job postings - Prevalent in slightly older startups Social networking on websites such as LinkedIn Job portals- domain specialists Campus Recruitments- huge rush in India. Hiring through Placement Consultants Hiring teams instead of an individual Targeting public-sector employees, ex-servicemen Partnering with educational and training institutes Participation in Job fairs Pre-placement offers (PPOs) DREAM>BELIEVE>PURSUE Friday, January 10, 2014 33

34. STARTUP HUMAN RESOURCE RECRUITMENT- -INNOVATION IN RECRUITMENT BRINGING IN EXTERNAL CONSULTANTS FOR HIRING PHYSICALLY CHALLENGED SKILLED PEOPLE . EX SERVICEMEN IN ENGINEERING AND ADMINISTRATION. INCLUSION OF EXTERNAL HR MANAGERS IN INTERVIEWS . More stress on - innovativeness - conceptual understanding - more stress on mobility ,outlook and innovative outlook towards work - matching of the core skills - multiskilling and multi disciplinary skills (engineering plus management ) DREAM>BELIEVE>PURSUE Friday, January 10, 2014 34

35. STARTUP HUMAN RESOURCE RECRUITMENT- EMPLOYEE BRANDING The entrepreneur is normally the brand who people look up to and join instead of the company Employees working in the start up can be good referrals Employees from campuses could be used to revisit the campus once again to talk about the company . Star performers can be showcased for culture and other growth stories of the organization . EVP - Employee value proposition and return on investment demarcated is clearly worked out . DREAM>BELIEVE>PURSUE Friday, January 10, 2014 35

36. STARTUP HUMAN RESOURCE RECRUITMENT- ROI OF RECRUITERS A very important indicator of the validity of the recruitment made .In Msme’s the is directly proportional to the turnover since backend and support services are important . A Ratio of 1:10 - compensation to gross revenue generated normally MSME’S turnover is low . For manufacturing sector 1 : 20 ratio . Service sector – 1:5 ratio and manufacturing 1:10 ratio minimum benchmark . DREAM>BELIEVE>PURSUE Friday, January 10, 2014 36

37. STARTUP HUMAN RESOURCE RECRUITMENT- USE OF SOCIAL MEDIA 6.1 billion people have access to Facebook . Twitter ,linkedin and other social media . Below 25 years of age social media is a powerful tool to associate .Every startup should have a webpage and a page in Facebook. Need to have a presence in social media . DREAM>BELIEVE>PURSUE Friday, January 10, 2014 37

38. KEY FACTORS /CHALLENGE –TRAINING AND DEVELOPMENT DREAM>BELIEVE>PURSUE Friday, January 10, 2014 38

39. STARTUP HUMAN RESOURCE - TRAINING AND DEVELOPMENT Training and development not a need a necessity . Structured training ,unstructured training and on the job training. Career development programs – From day one Using government help in training and development . Training and development as a retention tool for startups . DREAM>BELIEVE>PURSUE Friday, January 10, 2014 39

40. STARTUP HUMAN RESOURCE TRAINING AND DEVELOPMENT A NECESSITY In startups there are huge skill gap including the entrepreneur. Skills gaps in domain and non domain areas Soft skills a huge area of improvement Gaps affect the turnover of the company since team is small. In house training by entrepreneur and his core team Ten man days per six months time would be an ideal investment in training Measurement of effectiveness to be measured on work and effectiveness on training . DREAM>BELIEVE>PURSUE Friday, January 10, 2014 40

41. STARTUP HUMAN RESOURCE TRAINING AND DEVELOPMENT TRAINING PROGRAMMES Structured training programmes are costly needs to be used alike aftershave . A proper identification process of training needs identification is required . Unstructured training programs - impromptu training most commonly practiced in MSME ‘s On job training programme – most effective in MSME sector but needs to be measured and mentored . DREAM>BELIEVE>PURSUE Friday, January 10, 2014 41

42. STARTUP HUMAN RESOURCE TRAINING AND DEVELOPMENT CAREER DEVELOPMENT PROGRAMS Human resources career development plan – MBTI Tests ,EQ Test Brain mapping , 360 Feedback uncommon but needed . Career development plan at least for next three years a broad outlook of career path . Expectation to achievement measurement DREAM>BELIEVE>PURSUE Friday, January 10, 2014 42

43. STARTUP HUMAN RESOURCE TRAINING AND DEVELOPMENT GOVERNMENT HELP ITI SUPPORT PROGRAMME BOARD OF PRACTICAL TRAINING PROGRAM CII INDUSTRY ACEDEMIA PARTNERSHIP INITIATIVES – SKILL GURUKUL ESI HOLIDAY FOR EMPLOYERS FOR THREE YEARS PAN IIT INITIATIVES DREAM>BELIEVE>PURSUE Friday, January 10, 2014 43

44. STARTUP HUMAN RESOURCE TRAINING AND DEVELOPMENT A RETENTION TOOL Startups a great place for learning Flipkart punchline - PPT – Come build the company ! Multi skilling an advantage to employees of startups – a natural offering of MSME’s High rate of learning in a short span of time ! High rate of growth with the growth of the organization ! DREAM>BELIEVE>PURSUE Friday, January 10, 2014 44

45. KEY FACTORS /CHALLENGE-RETENTION AND ATTRITION DREAM>BELIEVE>PURSUE Friday, January 10, 2014 45

46. STARTUP HUMAN RESOURCE - RETENTION AND ATTRITION Average attrition rate in startups in India 8 –47 percent!- TMI GROUP Survey in December 2013 Major causes - Lack of employment branding ! - Lack of career development - Succession planning of employees! - Lack of personal touch ! DREAM>BELIEVE>PURSUE Friday, January 10, 2014 46

47. STARTUP HUMAN RESOURCE - RETENTION AND ATTRITIONEMPLOYMENT BRANDING . Startups organization branding Startups employee branding DREAM>BELIEVE>PURSUE Friday, January 10, 2014 47

48. STARTUP HUMAN RESOURCE - RETENTION AND ATTRITION – LACK OF CAREER DEVELOPMENT Launch of career development programmes MBTI ,360 degree , Leadership strengths assessment Peer feedback Career development programmes for each employee from day one atleast three year growth plan . DREAM>BELIEVE>PURSUE Friday, January 10, 2014 48

49. STARTUP HUMAN RESOURCE - RETENTION AND ATTRITIONSUCCESSION PLANNING Job rotation a very important aspect to derisk the business If you want peace be ready for war Three tier fall back plan in case of attrition Ex employees club/informal get togethers’ a great help! DREAM>BELIEVE>PURSUE Friday, January 10, 2014 49

50. STARTUP HUMAN RESOURCE - RETENTION AND ATTRITION – PERSONAL TOUCH DREAM>BELIEVE>PURSUE Friday, January 10, 2014 50

51. STARTUP HUMAN RESOURCE - RETENTION AND ATTRITION - PERSONAL TOUCH Oskar Schindler: I could have got more out. I could have got more. I don't know. If I'd just... I could have got more. Itzhak Stern: Oskar, there are eleven hundred people who are alive because of you. Look at them. Oskar Schindler: If I'd made more money... I threw away so much money. You have no idea. If I'd just... Itzhak Stern: There will be generations because of what you did. Oskar Schindler: I didn't do enough! Itzhak Stern: You did so much. [Schindler looks at his car] Oskar Schindler: This car. Goeth would have bought this car. Why did I keep the car? Ten people right there. Ten people. Ten more people. [removing Nazi pin from lapel] Oskar Schindler: This pin. Two people. This is gold. Two more people. He would have given me two for it, at least one. One more person. A person, Stern. For this. [sobbing] Oskar Schindler: I could have gotten one more person... and I didn't! And I... I didn't! Dialogues from Schindler’s list – Schindler dialogue before going into hiding at the falls DREAM>BELIEVE>PURSUE of Nazi’s 2 Friday, January 10, 2014 51

52. CONCLUDING REMARKS Spent 25 % of your time on people Accountability and delegation of power to core team Change should be the only thing constant Strong fall back and emergency manpower plan with strong vigil Training and development Personal touch . DREAM>BELIEVE>PURSUE Friday, January 10, 2014 52

53. DREAMS CAN NEVER BECOME A REALITY WITHOUT HARD WORK. DREAM>BELIEVE>PURSUE Friday, January 10, 2014 53

54. DREAM>BELIEVE>PURSUE Friday, January 10, 2014 54

55. AICH APPRAISERSAUCTIONERS AND VALUERS We value every thing under the sun EMPANELMENTS WE VALUE EVERYTHING UNDER THE SUN 10/14/2013 46 55

56. AICH APPRAISERSAUCTIONERS AND VALUERS We value every thing under the sun •EMPANELMENTS WE VALUE EVERYTHING UNDER THE SUN 47 56

57. •200% Year on year Growthboth bottomline and topline •Strong credit rating •Qualtrics Rated top 3 in India in Valuation Services •Finalist forAIMA -Dr J.S Juneja Award for Innovation and creativity for MSME enterprises for 2012 -2013 and ICICI CNBC India Emerging India Awards 2013 LUE EVERYTHING UNDER THE SUN 10/14/2013 48 57

58. WE VALUE EVERYTHING UNDER THE SUN 10/14/2013 49 58

59. • KATAICH INFRACORE ENGINEERING PVT. LTD. •Started with Changling construction machinery distribution and Nawa crushers •Year on year growth 200% •Revenue of ½ million USD in 2011-2012 •Shantui heavy machinery dealership •Spare parts supplier company •Started as the flagship company and diversified WE VALUE EVERYTHING UNDER THE SUN 10/14/2013 50 59

60. • AICH MINING RESOURCES PVT. LTD. Opencast & Underground Mining of ferrous & non ferrous metal & non metal mines concept to commisioning projects •Opencast •Concept & Underground Equipment Selection, installation to commissioning Technical Consulting & Mining Consulting •Coal •CHF Washers Consulting Concept to Concept to commissioning projects WE VALUE EVERYTHING UNDER THE SUN 10/14/2013 51 60

62. A BREIF PROFILE OF INDRANIL AICH F ABOUT INDRANIL AICH Chequered career of 18+ years in the industry out of which 14 years in multinationals of repute Worked in Titagarh Wagons Ltd GoIndustry - Dovebid (Formerly Henry Butcher) ,UT Limited (JV between Usha Group and Telehoist of U.K.) Ingersoll Rand India Ltd,TIL (Tractors India Limited) -Jayashree Textiles, Indian Rayon Group -Rishra. Award winning Production engineer with MBA from IIFT kolkata . Publications and teaching assignments in several institutions of repute . WE VALUE EVERYTHING UNDER THE SUN 10/14/2013 53 62

63. A BRIEF ABOUT INDRANIL AICH PROFESSIONAL MEMBERSHIPS International Memberships Honorary Life member of Royal Institute of Chartered Surveyors (RICS), London. Life member American Society of Mechnical Engineers USA Life member of the Mining ,geological and metallurgical Society of India . Life Member of Operational Society of India, Quality Circle Forum of India, Systems Dynamics Society of India Life Member of Institution of Engineers (Membership No.M-132302-9) and Chartered Engineer from Institution of Engineers (AM 092132-5). Approved valuer (Registration No.18328) Category - Production & Industrial Engineering and Fellow and Life Member of Institution of Valuers. Member of Indian Council of Arbitration, New Delhi an organization of FICCI and Ministry of Commerce.Member of Practicing Valuers Association of India WE VALUE EVERYTHING UNDER THE SUN 10/14/2013 54 63

64. A BRIEF ABOUT INDRANIL AICH A BRIEF ABOUT INDRANIL AICH INDUSTRY CHAMBER MEMBERSHIPS Member of Confederation of India Industry Eastern Region Member of MSME National council CII Member of West bengal state council Member of the economic affairs ,taxation and finance subcommittee Member of the Safety subcommittee Member of the MSME subcommittee WE VALUE EVERYTHING UNDER THE SUN 10/14/2013 55 64

66. • AICH APPRAISERSAUCTIONERS AND VALUERS We value every thing under the sun • Partnership firm Started in August 2009 •Valuation Services for Movable And Immovable Assets Construction and Mining ,Medical Equipments for asset based lenders banks and financial institutions •Consulting Partnership With American Appraisals Pvt. Ltd. •Over 6000 assets valued in three years with a value of around 3000crores INR •MEMBER COMPANY OF CII ,BNCCI AIMA &IGCC WE VALUE EVERYTHING UNDER THE SUN 10/14/2013 45 66

67. AICH APPRAISERSAUCTIONERS AND VALUERS We value every thing under the sun EMPANELMENTS WE VALUE EVERYTHING UNDER THE SUN 10/14/2013 46 67

68. AICH APPRAISERSAUCTIONERS AND VALUERS We value every thing under the sun •EMPANELMENTS WE VALUE EVERYTHING UNDER THE SUN 47 68

69. •200% Year on year Growthboth bottomline and topline •Strong credit rating •Qualtrics Rated top 3 in India in Valuation Services •Finalist forAIMA -Dr J.S Juneja Award for Innovation and creativity for MSME enterprises for 2012 -2013 and ICICI CNBC India Emerging India Awards 2013 LUE EVERYTHING UNDER THE SUN 10/14/2013 48 69

71. • KATAICH INFRACORE ENGINEERING PVT. LTD. •Started with Changling construction machinery distribution and Nawa crushers •Year on year growth 200% •Revenue of ½ million USD in 2011-2012 •Shantui heavy machinery dealership •Spare parts supplier company •Started as the flagship company and diversified WE VALUE EVERYTHING UNDER THE SUN 10/14/2013 50 71

74. A BREIF PROFILE OF INDRANIL AICH F ABOUT INDRANIL AICH Chequered career of 18+ years in the industry out of which 14 years in multinationals of repute Worked in Titagarh Wagons Ltd GoIndustry - Dovebid (Formerly Henry Butcher) ,UT Limited (JV between Usha Group and Telehoist of U.K.) Ingersoll Rand India Ltd,TIL (Tractors India Limited) -Jayashree Textiles, Indian Rayon Group -Rishra. Award winning Production engineer with MBA from IIFT kolkata . Publications and teaching assignments in several institutions of repute . WE VALUE EVERYTHING UNDER THE SUN 10/14/2013 53 74

75. A BRIEF ABOUT INDRANIL AICH PROFESSIONAL MEMBERSHIPS International Memberships Honorary Life member of Royal Institute of Chartered Surveyors (RICS), London. Life member American Society of Mechnical Engineers USA Life member of the Mining ,geological and metallurgical Society of India . Life Member of Operational Society of India, Quality Circle Forum of India, Systems Dynamics Society of India Life Member of Institution of Engineers (Membership No.M-132302-9) and Chartered Engineer from Institution of Engineers (AM 092132-5). Approved valuer (Registration No.18328) Category - Production & Industrial Engineering and Fellow and Life Member of Institution of Valuers. Member of Indian Council of Arbitration, New Delhi an organization of FICCI and Ministry of Commerce.Member of Practicing Valuers Association of India WE VALUE EVERYTHING UNDER THE SUN 10/14/2013 54 75

76. A BRIEF ABOUT INDRANIL AICH A BRIEF ABOUT INDRANIL AICH INDUSTRY CHAMBER MEMBERSHIPS Member of Confederation of India Industry Eastern Region Member of MSME National council CII Member of West bengal state council Member of the economic affairs ,taxation and finance subcommittee Member of the Safety subcommittee Member of the MSME subcommittee WE VALUE EVERYTHING UNDER THE SUN 10/14/2013 55 76

77. You can reach me @ indranilaich@gmail.com indranilaich@outlook.com Mobile +919831088204/+919038088204 DREAM>BELIEVE>PURSUE Friday, January 10, 2014 77

78. QUESTIONS AND ANSWERS SESSION DREAM>BELIEVE>PURSUE Friday, January 10, 2014 10/14/2013 2 78

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human resources challenges for startup organisations

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