Examples of digital tools for citizen engagement and for practitioner learning and collaboration

1. Engagement and learning in
UK local government 2.0
Ingrid Koehler
for SALAR colleagues March 2011
@ingridk
Sunday, 20 March 2011

2. Sunday, 20 March 2011

3. Get satisfaction
Local crowd-sourced customer service
and problem solving
Sunday, 20 March 2011

4. Patient Opinion
Sunday, 20 March 2011

5. My Police
Sunday, 20 March 2011

6. CouncilOpinion?
Sunday, 20 March 2011

7. Sunday, 20 March 2011

8. Be Careful!!
• Fred Durst Society of Top choice: over
Humanity and the Arts
29,000 votes
• Dept of Neat and Clean
means
• Longhorn Alumni Society
almost 10,000
• ...and some real ones,
separate log-ins
too!
for a joke
Sunday, 20 March 2011

9. Central Bedfordshire
Sunday, 20 March 2011

10. Coventry
Facebook and
Crowdsourcing
Sunday, 20 March 2011

11. Twitter engagement
from Dan Slee
Police at Old Trafford by Reds on Tour
on Flickr
Sunday, 20 March 2011

12. It doesn’t have to be the
council’s
Sunday, 20 March 2011

13. Crunch time - budget
consultations
Sunday, 20 March 2011

14. Open data
•Openness not just
for citizens
•New approaches to
benchmarking
1-11-10! by break things on Flickr
Sunday, 20 March 2011

15. Sunday, 20 March 2011

16. Councillor engagement
Sunday, 20 March 2011

17. Internal and professional
engagement
asterix611 on Flickr
Behind the firewall
crowdsourcing, NYC
secure enterprise social
networking
Sunday, 20 March 2011

18. Open engagement
localbysocial.net Blackburn March 18
Communities of Practice
Sunday, 20 March 2011

19. Open government?
• Transparent
• Listening
• Engaged
• A movement, not a
moment
What if politicians invented the open source
way? from OpenSourceWay on Flickr
Sunday, 20 March 2011

20. Sunday, 20 March 2011

21. CoP Numbers
80,000 members
75,000 monthly visits
1,300 22,000 monthly contributions
communities
Web2.0 by gualtiero on Flickr
21
Sunday, 20 March 2011

22. Easy access
• People can dip in
and out
• Content is easily
captured
Apple bobbing at Thames festival by boybg on Flickr
Sunday, 20 March 2011

23. Local by social online conference
• 1100 people
• 190+ councils
• 27,000 page views
• 1123 contributions
• sharing the
learning at
localbysocial.net
Tron and PacMan easter egg on by MAQ on Flickr
Sunday, 20 March 2011

24. A more social experience
Sunday, 20 March 2011

25. More permeable knowledge
Sunday, 20 March 2011

26. Collaborative learning
http://madwdata.org.uk/
Sunday, 20 March 2011

27. Twitter chats
http://www.lgovsm.org.uk/
Sunday, 20 March 2011

28. Local-pedia
http://23things.wetpaint.com/
23dian by bitzi ion-bogdan dumitrescu
Sunday, 20 March 2011

29. It’s not all online!
Photos: Francis Clarke
Peter McClymont
Dan Slee
Sunday, 20 March 2011

30. Some hand holding
required?
• a different approach
• requires permission and confidence
Sunday, 20 March 2011

31. Capturing the
benefits
Sunday, 20 March 2011

32. Local by Social
Sunday, 20 March 2011

33. Distill and disseminate
Sunday, 20 March 2011

34. ...will make it even easier to capture the
benefits
local.gov.uk/knowledgehub
Sunday, 20 March 2011

35. Find out more
• These slides are posted at www.slideshare.net/ingrid_k
• See CoPs in action at www.communities.idea.gov.uk
• www.twitter.com/ingridk
• www.twitter.com/knowledgehub
• www.twitter.com/localbysocial
• http://uk.linkedin.com/in/ingridkoehler
• ingrid.koehler@local.gov.uk
• www.ingridkoehler.com
Sunday, 20 March 2011