Insights success brought you this edition "Most Promising Facility Management Companies In India" with extraordinary stories of these gifted facility management companies.

1. Man Vs. Machine
Is Automation
the Future of
Business Operations?
Crucial Aspects
Comprehensive
Fundamentals to
Embrace in the
Modern Business Arena
VOL. 09
ISSUE 05
2022

4. T
Editor’s Note
Celebrating
the Real Heroism
of the Organizational
Proliferators
Just like a mother hold our home together, yet is least
applauded in our patriarchal society, Facility
Management is a sector which holds the entire
industrial world together and gets overlooked in the higher
matter of things or had been neglected before the COVID-
19 compelled us otherwise. After the resuming of physical
workplaces, the newly health-conscious industry along with
the corporate world began looking at the ‘Most Promising
Facility Management Companies In India,’ with renewed
respect. As they rediscovered the old adage of ‘Health is
Wealth’ is indeed true forever, they began integrating the
function of facility management into their core working
business processes.

5. Abhishek Joshi
Deputy Editor
abhishek.joshi@insightssuccess.com
It is rather imperative to do so. Because these excellent
facility management firms do more that delivering basic
facilities like serving the workforce with tea, coffee and
snacks. They keep the workplace clean, hygienic, healthy,
and comfortable for the workforce by managing all that
place, and people’s essential demands 24×7. The job is
highly commendable, as it requires a keen understanding of
present and future requirements and expectations of the
professionals and employees working there on the floors
and premises of the offices, factories, plants, and units. The
job might look easy, but when viewed as responsible for
smooth functioning of the organization as a single vibrant
and lively unit, we realize the tremendous amount of
planning, real-time decision-making, and long-term strategy
inbuilt in it to make it a successful company –an organic
entity progressing collectively as a whole.
Insights Success always celebrated this facility and event
managerial role as a significant factor in overall industrial
and corporate growth. To show our gratitude, we brought
you this edition with extraordinary stories of these gifted
facility management companies woven together with the
strings of two articles with novel perspectives to exemplify
your reading delight.
Have the most promising read!

6. C O V E R
S T O R Y
08
Man Vs. Machine
Is Automation
the Future of
Business Operations?
Crucial Aspects
Comprehensive Fundamentals
to Embrace in the Modern
Business Arena
Articles
Articles
C O V E R
S T O R Y
16 28

7. C
O
N
T
E
N
T
C
O
N
T
E
N
T
20
Ardent Facilities
Pvt Ltd
A Zealous Business Facilitator
32
Unify Facility
Management Pvt Ltd
Transforming the Facility
Management Industry

8. SEPTEMBER, 2022

9. Brief
Unify Facility Management Pvt. Ltd. is a trusted, single-
window solutions provider offering excellent facility
management services to various businesses.
Unify Facility
Management Pvt. Ltd
Saurabh Agarwal,
Managing Director
Featuring Brief
HPFMS provides Quality services through structured
process orientation and compliance standing.
Ardent Facilities offers you the best Payroll outsourcing,
Manpower Supply Services, and Housekeeping services.
Golden Hospitality Services has achieved umpteen
milestones and has exhibited high standards of professional
expertise in the field of hospitality services and solutions.
HP Facility Management
Services Pvt. Ltd
Ardent Facilities
Pvt Ltd
Golden Hospitality
Services Pvt. Ltd.
Pallav Sharma,
Managing Director
and CEO
Brijesh Rajput,
Director
Priyanka Saurabh
Chande,
Managing Director
Company
Uniservice is a premier integrated facilities management
services company that offers building management and
maintenance services to residential apartments.
Uniservice Technology
Solutions Pvt.Ltd
Murugaraj Swaminathan,
Founder and CEO

18. Comprehensive
Comprehensive
Fundamentals
Fundamentals
Embrace
Modern
Business
Arena
to
in the
odern business organizations have rapidly
Mtransformed themselves with numerous aspects
in sustaining the challenging market scenario,
demanding customers, and the need to change from within
itself. The process of upgradation, adaptation, and develop-
ment had already set in until the COVID pandemic shook
the business sectors worldwide. Entrepreneurs faced some
of the never-thought-of challenging situations thereby
widening their struggle across functional verticals.
One good thing that happened was it equipped the busi-
nesses with self-reliance and prepared them for self-
sustaining business models. This led to the evolution of
collaborative working which paved way for mutually
beneficial win-win associations where the companies
worked together in every stage of work assignment, thereby
limiting, and sharing the risks involved.
Researchers have identified the successful organizations
which have grown during and after the pandemic to emerge
as robust and sustainable stallions of long business cycles.
16 | September 2022 | www.insightssuccess.in

19. #Crucial Aspects
Resource Optimization
Business entrepreneurs became cautious of the resources in-
use and did a careful analysis to identify their true potential
and negotiated the possible ways of increasing productivity
and reducing the input costs. The purchase function came
into micro-level analysis through the systematic addition of
parameters of cost analysis, supply-chain management, and
multiple vendors based on product quality, volumes, and
services.
Resource analysis reveals the comparative potential helping
to understand the significance. This aids in easy decision-
making and re-structuring of the resource models.
Comprehensive CRM Strategy
Most businesses are striving their best to achieve and retain
customers in this volatile and ever-changing market
scenario with demanding customers adding different
challenges. It takes to have an effective CRM strategy that
helps build lasting customer relationships and aids in
customer growth as well. Customer relationship helps in
keeping the customers posted about the work status and
collaborates through encouraging the involvement of the
customers. Customers are honoured and are happy to see
their projects happening at a mutually planned pace.
17 | September 2022 | www.insightssuccess.in

20. Empowering the Workforce
The workforce forms an important foundation and a driving
force of every organization. It comprises the regu-
lar/contracted employees, and associates as their role in
planning, execution, analysis, survey, research, and
safeguarding the resources, is very crucial. Modern
organizations invest in training their employees for better
knowledge, skill development, enhanced work quality, and
speedy deliveries. The training equips the employees with
valuable subject know-how and feels like valued members
of the company. It strengthens the company-employee bond
building a healthy work environment.
Upgrading to Modern Technologies
Business organizations have equipped themselves with
modern technologies in business software, CRM modules,
SCM (Supply Chain Management) applications, AI
(Artificial Intelligence), and ML (Machine Learning)
models for optimizing the business potential. They have
reduced the work duplication, and unnecessary involvement
of the skilled teams and eliminated paperwork bringing
good control over the business functions.
Digital marketing has elevated the communication of the
business products and services to a wider, customized, and
genuine prospect base. Ecommerce applications have
bridged the distance between customers and businesses
seamlessly allowing for safe and high-volume trade across
the globe.
Innovations in Products/Services
Rightly quoted in an old English proverb, “Early bird gets
its worm,” the open market welcomes new and different
things for their attractive features and functional character-
istics. The company which offers the first, most promising
and convincing products, makes rapid sales.
Organizations that innovate and come up with creative
strategies, stand to gain the attention and the respect of the
customers and succeed in the unpredictable market. This is
a buyers’ market as customers are aware of their require-
ments and have numerous options to compare and choose
from.
Digital marketing too is an indirect tool that has a direct
impact on the company’s business. Customers test the
product and express their views, feedback, and ratings too.
These influence the buying decisions of the new or choosy
customers. Being the first company to introduce product
innovation increases the popularity and scope of the
company.
Motivating Leadership
Organizations have created newer ways of boosting their
work potential through inspiring and guiding leadership.
Modern business leaders have set interesting project models
which allow collaborative work allowing active involve-
ment of all the team members. The guiding principles
trigger a healthy competition in working towards quality
work in the expected timelines. The leadership encourages
teams to innovate on differential work patterns enabling
them with vital work satisfaction and a sense of contribu-
tion.
Employees are trained and motivated towards a growth
mindset through skill development and multiple objective
development activities. It helps in harnessing the vital
ownership factor and sense of belonging among the
employees.
Rising to the New Horizons
The rapid transformation through the numerous aspects in
sustaining and growing success has been the fact to reckon
with. The evolution of modern businesses has been led by
some impressive fundamentals which empowered the entire
work environment and equipped their business model for
the multiple market challenges.
Setting new rules and adding interesting values through
their struggles, the organizations in today’s modern era have
led to the 360-degree transformation into vital powerhouses
of economic growth and national development.
- Kedar Borgaonkar
18 | September 2022 | www.insightssuccess.in

22. In the interview the Insights Success team had with him,
Brijesh shared the details of his business journey, his ideas,
challenges faced and how he has guided the company with
a vision for the future.
Please tell us about the saga of Ardent Facilities Pvt Ltd
since its inception.
Ardent Facility Services Pvt Ltd. was established in 2000
with the aim of providing trusted, quality, and reliable
services to its clients. The main idea is to offer customer-
oriented employment solutions and help in meeting the
specific needs of thousands of businesses.
We provide services such as security guards, housekeeping
staff and every other type of manpower. Our organization is
currently providing services to various banks, industries,
hospitals, corporate and institutions. The services are
professionally and technically managed.
The professionals employed by us have an eye for details
and evaluate and provide the best possible services. The
consultants are mindful of a client’s needs, budget, and
expectations.
Our services will help you sit back and relax. With an
impressive clientele in various sectors such as hotels, and
businesses, Ardent Facility Services, manages small to
very organization’s ultimate focus is on achieving
Esuccess in its business operations. However, in the
long run, and under adverse scenarios, only a few
emerge successful in the modern dynamic times. Why? A
question props up in our mind –What are the most
distinguishing factors of a successful business entity from
an unsuccessful one?
It is everything from strategic decision making, customer
relationship management, smart fund utilization and astute
financial planning, and excellent marketing strategies to the
exceptional workforce, and zealous workplace
management by providing Ardent Facilities.
One could bet that even though workforce, workplace and
facility management are very crucial aspects, they mostly
get overlooked due to the fact that they usually get snowed
under other business priorities. Adeptly grasping this fact,
an exemplary leader and the Director, Brijesh Rajput of
Ardent Facilities Pvt Ltd, delivers valuable workforce,
workplace and facility management services that take care
of all the basic functions of any business, thereby allowing
the management to focus on their core business domains.
Ardent Facilities offers services in housekeeping,
gardening, labour supply, property management, payroll
outsourcing services, security services and verification
services respectively.
A Zealous Business Facilitator
Facilities Pvt Ltd
20 | September 2022 | www.insightssuccess.in

23. major recruitment and ensures that the clients do not miss
out on the benefits offered.
What was your inspiration behind venturing into the
business arena?
During the yearly period of my career, I noticed that many
companies faced numerous challenges in managing the
basic floor activities which kept most of the key
management members occupied.
The managers had to plan, assign, check and ensure that all
the basic activities of the office are carried out properly. The
further tasks included in recruiting the new members,
training them and supervising their daily work.
The basic functions in any business enterprise identified
were housekeeping, security, gardening, pest control,
catering and pantry management, staffing services and
property management.
What were the initial challenges that you had to
surmount to ensure Ardent’s success rate reached
greater heights?
As we started getting orders, the basic tasks were to manage
the team properly for timely execution. The clients were
demanding, and we got many repeat orders too. It was
important to check and supervise the work of all the teams
working in various locations that too in multiple shifts.
Customer coordination on every requirement was very
crucial. The customers were required to be attended to
promptly and given regular updates on the work status. Our
At Ardent,
we believe in
dedicated customer
service is the key
to success.
Brijesh Rajput
Director
21 | September 2022 | www.insightssuccess.in

24. provide decent hygienic and safe working standards in
their offices and work areas.
Ÿ As it is often said ‘Customer is the king’, we believe it
and adhere to it through our work culture. Customer-
friendly service is the heart of our entire business.
As an experienced professional, what would you like to
advise the budding aspirants willing to enter the
business world?
As a businessman, I have struggled my way till here
through hard work and commitment. My advice to all the
professionals is to focus on working honestly. As you work,
you will learn through the work itself through practical and
real-time circumstances.
Your focus to improve your service and quality will slowly
elevate you through conscious changes you make through
regular work. Always believe in your team members for
they feel connected and deliver their best.
In order to stand out from the crowd, we must think
differently and offer out-of-the-box solutions. Our company
has been built on the foundation of honesty, transparency
and honesty. These are the three major pillars that form the
backbone of our organization.
At Ardent we believe in dedicated customer service is the
key to success. Give the best of your services with excellent
quality and prompt service.
How do you envision Ardent Facilities’ operations with
the emerging technologies and automated tools that are
revolutionizing the business world by enabling
innovations?
I have always chosen to keep up with the market trends to
meet our client’s expectations better. So, at Ardent
Facilities, we have implemented modern technologies and
management systems for efficient working.
Our vision for the future is to cater to maximum
organizations globally through our honest, systematic and
dedicated services. Every task is a commitment, and every
satisfied customer is a gateway to numerous new business
connections.
team rushed from pole to pole striving to meet the client’s
requirements that too within the committed timelines.
What professional values and qualities do you think
your clients’ value in you and Ardent Facilities the
most?
Once we receive the requirement, our team springs into
immediate action to create a job sheet which includes all the
job details with the timelines mentioned in it. The team is
allotted, and the work is carried out as scheduled.
Dedicated customer service has always been an important
aspect of our work. Regular communication and updating
the customers with the work status is the base of our
process.
Strict adherence to quality in all our services. Be it
housekeeping, security, gardening or even the staffing
solutions, our teams work with proper checklists. The work
is clean, complete and always on time and on many
occasions, before time also.
Another aspect that has been appreciated by the customers
is our value-for-money services. The price structure in
which we operate is very feasible and rightly justifies the
services rendered.
What are the USPs that highlight Ardent’s uniqueness
in the industry you are catering to?
Well, I think there are quite a few features of our company
which are unique and set us apart in the industry.
Ÿ Highly qualified and well-trained staff in all the
departments. We have a good combination of fresh
young talent with experienced and multi-skilled team
members
Ÿ The next unique feature is our high-quality services
provided at affordable prices.
Ÿ We believe in and follow transparent work processes.
Everything is clearly outlined and communicated to the
clients, team members and associates. Transparency
helps to build involvement and long-lasting professional
bond.
Ÿ As a company we prefer to give our best in every
service we offer. To have good quality and speed, we use
highly advanced machines and equipment.
Ÿ 24X7 Availability is our old speciality right from our
beginning. All services are offered round-the-clock to
22 | September 2022 | www.insightssuccess.in

26. 24 | September 2022 | www.insightssuccess.in

27. 25 | September 2022 | www.insightssuccess.in

30. Is
Is
Automation
The phrase ‘digital revolution’ is being used quite
often, and no matter how it sounds, it is
significantly impacting almost all businesses and
modern industries. We are already moving towards a high-
tech progressive future, and automation is contributing
substantially to this progression.
It is likely not too far when robots will replace half of the
global workforce. Be it robots handling a machine or a
simple biometric registration machine; automation is ruling
the modern business world.
There used to be a time when automation was limited to
recurring tasks but with the help of today’s Artificial
Intelligence (AI), automation has evolved a lot. Today, tiny
robots even have entered households, and this highlights a
glance at how the future is going to be!
Thanks to automation, our society has more pleasurable
workplaces and our standard of living has risen. It is just a
the Future of
the Future of
Business
Operations?
Man Vs. Machine
28 | September 2022 | www.insightssuccess.in

31. matter of time for people to realize how automation is
improving the future of business, considering some of the
ways in which automation is improving the work-life of
billions of people.
Re-defining the working principles
Automation is allowing businesses to create more effective,
targeted marketing campaigns. Many marketers believe that
in the future, automation will impact marketing campaigns
on social media.
This is because automation will soon be able to create
dynamic landing pages, websites, programmatic advertising
and can even make intelligent media buying decisions.
Automation is becoming increasingly sophisticated which
makes many marketers excited to be able to leverage this
technology to help them complete their jobs more
intelligently.
29 | September 2022 | www.insightssuccess.in

32. Automation will also nurture leads through social media
and create personalized, real-time content to target and
connect with audiences. As automation becomes more
sophisticated, it will be able to target individual people with
the best content almost every time.
Additionally, AI and ML, are simply about understanding
data and statistics. This simply indicates that the impact of
these emerging elements of technology on businesses is
exceptionally good because without understanding the
critical data, and statistics, management cannot rectify the
growth of the business or organization in the industry they
cater their specialized services.
Also, machine learning is important to businesses because it
removes all the guesswork about any campaign. It is also
helping the businesses to determine and upsell their
products to its customer as per their demands.
With proper use of automation, it is possible to maintain
round-the-clock time in business. The overall cost increases
if applied labour in manual operations, and productivity
remains limited.
In the future business world, automation will not only take
over labour from monotonous tasks, but also in the
execution of complicated tasks.
Automation: Reducing the chances of errors
Even today, large scale businesses lose millions of dollars
because of minor errors. The cost of this stake is eventually
going to increase in the future. For a business, it only makes
sense to trim the chances of errors
manifestations—automation reduces the chances of error
manifestations to almost negligible and strictly follows the
well-defined protocol and format. Businesses, as a result,
are implementing top-rated software to automate their
business processes.
Robotic Process: Automation
RPA boosts and scales up the business and performance of
an enterprise by adapting and interpreting with the
application for processing transactions, levering responses,
manipulating data, and interacting with other digital
systems. Automation is constantly changing the aspects of
businesses.
Furthermore, with the power to self-correct and self-learn
without human support, RPA operation leads to an outcome
of an ultimate result. This technology can remove the
expensive demands by enabling process automation.
Procurement, Finance, Accounting, FSI, Healthcare,
Transport, IT/Telecommunication, Banking, Insurance,
manufacturing, and production are some sectors to which
RPA is being consistently beneficial. RPA also automates
monotonous tasks by capturing information from invoices,
orders, or service requests.
Impact of Automation on the Workforce
For some employees, the new capabilities could pose a risk
to job security. In any environment where work seems
predictable, and where the processes seem structured,
automation has the potential to replace mid-skilled workers.
Businesses where the potential of automation remains high,
are manufacturing, accommodation, food services, and
retail.
Automation is disrupting operations like:
Ÿ Manufacturing: RPA and remote operations enable
manufacturers to reduce their workforce while
increasing their production quality and quantity.
Ÿ Administration: RPA powered remote access solutions
with cloud infrastructure helps organizations to keep
workers productive from any remote location.
Ÿ Analytics: AI and ML, being emerging trends of
technology—are creating predictive models that
businesses use to analyse operations, created focused
forecasts, and automate supply chains.
Ÿ Customer Service: To improvise UX (User Experience)
and customer service, AI bots can record, communicate,
and engage with customers while routing requests to the
relevant department.
Ÿ Data Capturing: RPA automates monotonous tasks by
capturing information from invoices, orders, and service
requests.
In a Nutshell
The short answer is Yes! Because of how automation is
redefining the working principles and methodologies in
businesses. Moreover, we will soon experience
‘Automation: the future of business operations.’
- Kedar Borgaonkar
30 | September 2022 | www.insightssuccess.in