Keynote delivered at conferences in Singapore and KL Malaysia.

1. Empowering People
Through Coaching
Communication
Jacky Chua
Business Communication Coach

2. Learning Points
Understand the benefits of using coaching
communication.
Identify the pre-requisites of becoming a coaching
leader.
Acquire coaching strategies to empower your
people.

3. The Origin of Coaching

6. What Is Coaching?
Directive
Non-directive
Telling
Listening
Training
Questioning
Teaching
Challenging
Instructing
Exploring

7. What Is Coaching?
Directive
Low Skill
High Will
Low Will
Non-directive
High Skill
Train /
Guide
Direct /
Redeploy
Coach /
Delegate
Motivate /
Excite

11. Tough
Battler
Logical
Thinker
Friendly
Helper

12. Connect With Me
www.facebook.com/JackyChua.Coach