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Apple, Inc. Rena Christ, Stefani Ramsoy, Kathryn Duke, Thomas Price, and Richard Odom
Apple Insider  History Apple Today ,[object Object],[object Object]
Chosen Opportunity Expansion of product and services ,[object Object]
Market expansion through customer loyalty
Market expansion  through the halo-effect,[object Object]
Secondary Data Mid to Upper class Merger with LG Replacement of home entertainment system Industry outlook for Apple TV Current trends
Competitors About the companies Products and services Market Strategies Target Markets
Quantitative Research Survey Questionnaire Implementation of  	Survey Data Analysis
Survey design  Question format Relevant scales Closed-ended questions Dichotomous Multichotmous Scaled response  Open-ended questions What features about your current Home theatre entertainment system were considered and lead you to purchase that item? (please check all that apply.)    ___Functionality  ___Price    ___ Ease of use  ____Versatility  Rank-order scales Itemized rating scale Purchase intent scale Likert scale Balanced Rating scale
Implementation of the Apple Survey Questionnaire How the survey was administered Key elements of the survey Mail survey  E-mail survey  Internet survey Web survey system Survey design web sites Self-administered survey Average stats for types of surveys Mail: 50% adequate, 60-70% good to very good  Phone: 80% good  Email: 40% average, 50-60% good to very good  Online: 30% average  Classroom pager: 50+% good  Face to Face: 80-85% good  How respondents were selected  Specific selection of target sample # of surveys administered Incentives and other factors to increase response rate
Analysis of survey results 5 step analysis process was used: Quality control  Coding  Data entry  Machine cleaning of data  Tabulation and Statistical analysis Descriptive statistics Central tendency Inferential statistics Significance testing Multivariate testing  Cost, Profitability, and Questionnaires

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Class presentation of Apple for a marketing research class

  • 1. Apple, Inc. Rena Christ, Stefani Ramsoy, Kathryn Duke, Thomas Price, and Richard Odom
  • 2.
  • 3.
  • 4. Market expansion through customer loyalty
  • 5.
  • 6. Secondary Data Mid to Upper class Merger with LG Replacement of home entertainment system Industry outlook for Apple TV Current trends
  • 7. Competitors About the companies Products and services Market Strategies Target Markets
  • 8. Quantitative Research Survey Questionnaire Implementation of Survey Data Analysis
  • 9. Survey design Question format Relevant scales Closed-ended questions Dichotomous Multichotmous Scaled response Open-ended questions What features about your current Home theatre entertainment system were considered and lead you to purchase that item? (please check all that apply.) ___Functionality ___Price ___ Ease of use ____Versatility Rank-order scales Itemized rating scale Purchase intent scale Likert scale Balanced Rating scale
  • 10. Implementation of the Apple Survey Questionnaire How the survey was administered Key elements of the survey Mail survey E-mail survey Internet survey Web survey system Survey design web sites Self-administered survey Average stats for types of surveys Mail: 50% adequate, 60-70% good to very good Phone: 80% good Email: 40% average, 50-60% good to very good Online: 30% average Classroom pager: 50+% good Face to Face: 80-85% good How respondents were selected Specific selection of target sample # of surveys administered Incentives and other factors to increase response rate
  • 11. Analysis of survey results 5 step analysis process was used: Quality control Coding Data entry Machine cleaning of data Tabulation and Statistical analysis Descriptive statistics Central tendency Inferential statistics Significance testing Multivariate testing Cost, Profitability, and Questionnaires