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Service description
Installation and Configuration of a Dell PowerVault Tape Library
or Autoloader

Introduction to your service agreement

This service provides for the installation of a single Dell PowerVault tape storage autoloader or library
enclosure (the “Supported Product” or “Supported Products”) into a storage area network (“SAN”) or
direct attached storage (“DAS”) environment as set forth more specifically in this Service Description
(the “Service” or “Services”). This Service includes configuration of the library for up to sixteen host
systems to properly communicate and transfer data to all of the Supported Product’s devices.

This Service will be provided during the hours of 8:00am to 6:00pm, Customer local time, Monday
through Friday, excluding holidays, unless other arrangements have been made through the Dell sales
team and the project manager.

This Service Description ("Service Description") is entered among you the customer ("you" or
"Customer") and the Dell entity identified on your invoice for the purchase of this Service. This Service
is provided in connection with Customer's separate signed master services agreement with Dell that
explicitly authorizes the sale of this Service (as defined below) or, in the absence of such agreement,
Dell's terms of sale applicable to commercial customers, which is available at www.Dell.com or your
local Dell.com website and incorporated by reference in its entirety herein.

By placing your order for the Services, utilizing the Services or associated software, or by
clicking/checking the "I Agree" button or box on the Dell.com website in connection with your
purchase or within a Dell software interface you agree to be bound by this Service Description and the
agreements incorporated by reference herein. If you are entering this Service Description on behalf of
a company or other legal entity you represent that you have authority to bind such entity to this
Service Description, which case "you" or "Customer" shall refer to such entity.

Service expires 1 year after purchase. EXCEPT TO THE EXTENT APPLICABLE LAW REQUIRES
OTHERWISE, YOU MAY USE THIS SERVICE ONE TIME DURING THE 1 YEAR PERIOD FOLLOWING THE
DATE OF ORIGINAL PURCHASE ("EXPIRATION DATE"). THE ORIGINAL PURCHASE DATE IS DEFINED
AS THE EARLIER OF THE DATE OF THE INVOICE FOR THE SERVICE OR ORDER CONFIRMATION
FROM DELL. DELL'S DELIVERY OF THE SERVICE WILL BE DEEMED SATISFIED AFTER THE
EXPIRATION DATE EVEN IF YOU DO NOT USE THE SERVICE.

1 Installation and Configuration of a Dell PowerVault Tape Library or Autoloader | v3.7
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The scope of your Service agreement

Service SKUs

See Appendix A

The key Service steps include
• Design:
1. Review and obtain the site technical requirements with the Customer.
2. Verify that the existing environment meets the minimum hardware and software requirements.
3. Create a (or modify an existing) design:
a. Define the Dell | EMC switch configurations.
b. Define the specific autoloader/library configuration parameters, as supported by the
autoloader/library.
• Planning:
1. Review the site environmental and technical readiness requirements.
2. Confirm readiness review and installation dates and highlight stringent dependencies on
complete Customer site readiness and product ship dates to meet the planned installation
schedule.
3. Ensure that Customer reviews, accepts, and abides by the terms and conditions of this Service
Description.
• Installation and configuration:
1. Autoloader/library subsystem installation:
a. Unpack and inspect all hardware prior to installation.
b. Verify that the Customer has correct power outlets and sufficient physical space for
installation.
c. For rack installation:
i. Mount any necessary rack related hardware such as rails, brackets and tray onto the
rack.
ii. Install power distribution unit(s) (“PDUs”) onto the rack, as needed for the proper
power configuration of the autoloader/library.
iii. Install and route power cables to the autoloader/library.
d. For non-rack installation:
i. Place the autoloader in close proximity to the host.
ii. Connect power cables.
e. Remove any interior packing/restraints from the autoloader/library.
f. If a bridge/router was purchased with this Service, cable all library devices to the bridge,
per the design.
g. Cable the tape library to the Customer designated switches/servers as per the design.
h. Power up the tape autoloader/library and ensure that there are no visible faults.
i. Using the operator front panel, perform a self test.
j. If a remote management feature is present:
i. Cable the Ethernet port to the Customer’s network.
ii. Using the front panel, configure the management parameters as per the design.
k. Setup the library, according to instructions in the installation guide and design.
l. If the email home feature is present:
i. Configure the email settings.
ii. Perform a test email to ensure proper connectivity through the Customer network.

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2. If attaching to a Dell | EMC SAN, configure the switch fabric(s) as per the design.
3. If on a non-Dell | EMC SAN, ensure that the Customer has made appropriate switch
configurations.
4. Validate that the device manager on the hosts show the tape drives as functioning devices.
5. If a Wintel host is available, perform an I/O and robotics test to validate library and drive
communications.
6. Remove all installation packaging to a Customer-designated area within the immediate
installation location, or arrange with the Customer for Customer’s removal of it.
• Product Awareness:
1. Conduct a brief product orientation session and review the associated documentation with
the Customer. This overview does not replace any available Dell education courses for this
product.
• Project Closeout:
1. Provide documentation to reflect the Services performed.
2. Obtain Customer acknowledgment of the Services performed.
Excluded Services
• De-installation or re-installation of product(s) or application(s).
• Network cabling or any other environmental or power related activities.
• Any consulting activities, including, but not limited to, changes from default settings or application
configurations.
• Any activities relating to non-Dell or non-Dell | EMC hardware.
• Attachment of the Supported Product to more than 16 hosts.
• Installation or configuration of any optional hardware, such as IO blades, other than that specifically
noted in this Service Description.
• Any activities other than those specifically noted in this Service Description.
Service specific Customer responsibilities
• Physically place the Supported Product, along with all contents shipped with the unit, in the
immediate area in which the library is to be installed.
• Ensure that the required cables, ports and outlets, such as Ethernet, fibre channel (“FC”), SCSI,
and/or AC power, are available for the installation of the Supported Product.
• Provide technicians with safe and adequate access and work space for the installation and use of
the Supported Product.
• Ensure that the hosts being connected have the proper host bus adapters (“HBAs”) installed,
functional and at the proper revision levels.
• Make at least one technical contact, with the capability of configuring the SAN switches and/or
HBAs on non-Dell | EMC SANs, available as a resource during the performance of this Service.
• Dispose of the packaging and other debris.

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Terms and conditions about your Service
1 Supported products
A Authority to grant access. Customer
This Service is available on select Dell represents and warrants that it has
OptiPlex™, Latitude™, Precision™, Vostro™, obtained permission for both Customer
PowerEdge™, PowerEdge SC™, and Dell to access and use the Supported
PowerVault™, PowerConnect™, Dell Product, the data on it, and all hardware
EqualLogic™, Dell | EMC Storage Systems™ and software components included in it,
and select Dell printers, which are purchased for the purpose of providing these Services.
in a standard configuration. Supported If Customer does not already have that
Products are added regularly so please permission, it is Customer's responsibility
contact your Dell sales representative to for to obtain it, at Customer's expense, before
the most up-to-date list of which Services Customer asks Dell to perform these
are available on your Dell products. Services.
Each Supported Product is tagged with a B Cooperate with phone analyst and on-site
serial number (the "Service Tag"). A separate technician. Customer agrees to cooperate
service agreement must be purchased by the with and follow the instructions given by
Customer for each Supported Product. For Dell phone analyst and its on-site
example, a printer purchased with a laptop technicians. Experience shows that most
system is not covered by the laptop system's system problems and errors can be
service contract: the printer and the laptop corrected over the phone as a result of
will each need their own service contract. close cooperation between the user and
Please refer to the Service Tag on your the analyst or technician.
Supported Product when contacting Dell for
C On-site obligations. Where Services
this Service.
require on-site performance, Customer
2 Term of service must provide free, safe and sufficient
access to Customer's facilities and the
A This Agreement commences on the date
Supported Product(s). Sufficient access
you place your order and continues
includes ample working space, electricity,
through the Term of Service. The "Term of
and a local telephone line. A monitor or
Service" begins on the purchase date and
display, a mouse (or pointing device), and
extends for the term indicated on the
keyboard must also be provided (at no cost
Order Form. The number of systems,
to Dell), if the system does not already
licenses, installations, deployments,
include these items.
managed end points or end-users for
which Customer has purchased any one or D Maintain software and serviced releases.
more Services (defined below), the rate or Customer must maintain software and
price, and the applicable Term of Service Supported Product(s) at Dell-specified
for each is indicated on Customer's order minimum release levels or configurations
form or other mutually-agreed upon form as specified on PowerLink for Dell | EMC
of invoice, order acknowledgment or Storage or EqualLogic™, or as specified
purchase order (collectively, "Order Form"). on www.support.dell.com for additional
Purchases of Services under this Supported Products. Customer must also
Agreement shall be solely for Customer's ensure installation of remedial replacement
own internal use and not for resale or parts, patches, software updates or
service bureau purposes. subsequent releases as directed by Dell in
3 Customer responsibilities

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order to keep the Supported Product(s) Dell or Dell's Service providers or is beyond
eligible for this Service. the scope of Services. Dell is not liable for
any failure or delay in performance due to
E Data backup. Complete a backup of all
any cause beyond its control. Service
existing data and programs on all affected
extends only to uses for which the
systems prior to the delivery of this Service
Supported Product was designed.
by Dell. DELL WILL HAVE NO LIABILITY
FOR LOSS OR RECOVERY OF DATA OR C Optional services. Optional services
PROGRAMS or loss of use of system(s) (including point-of-need support,
arising out of this Service or related installation, consulting, managed, and
support activities or any act or omission, professional, support or training services)
including negligence, by Dell or a third- may be available for purchase from Dell
party service provider. and will vary by Customer location.
Optional services may require a separate
F Third party warranties. These Services
agreement with Dell. In the absence of
may require Dell to access hardware or
such agreement, optional services are
software that is not manufactured by Dell.
provided pursuant to this Agreement.
Some manufacturers' warranties may
become void if Dell or anyone else other D Assignment. Dell may assign this Service
than the manufacturer works on the and/or Service Description to qualified
hardware or software. It is Customer's third party service providers.
responsibility to ensure that Dell's
E Cancellation. Dell may cancel this Service
performance of Services will not affect
at any time during the Service term for any
such warranties or, if it does, that the effect
of the following reasons:
will be acceptable to Customer. DELL
DOES NOT TAKE RESPONSIBILITY FOR • Customer fails to pay the total price
THIRD PARTY WARRANTIES OR FOR ANY for this Service in accordance with
EFFECT THAT THE DELL SERVICES MAY the invoice terms;
HAVE ON THOSE WARRANTIES.
• Customer refuses to cooperate with
4 Important additional information the assisting analyst or on-site
technician; or
A RESCHEDULING. ONCE THIS SERVICE
HAS BEEN SCHEDULED, ANY CHANGES • Customer fails to abide by all of the
TO THE SCHEDULE MUST OCCUR AT terms and conditions set forth in this
LEAST 8 CALENDAR DAYS PRIOR TO THE Service Description.
SCHEDULE DATE. IF CUSTOMER
If Dell cancels this Service, Dell will send
RESCHEDULES THIS SERVICE WITHIN 7
Customer written notice of cancellation at
DAYS OR LESS PRIOR TO THE SCHEDULE
the address indicated on Customer's invoice.
DATE, THERE WILL BE A RESCHEDULING
The notice will include the reason for
FEE NOT TO EXCEED 25% OF THE
cancellation and the effective date of
CUSTOMER PRICE FOR THE SERVICES.
cancellation, which will be not less than ten
CUSTOMER AGREES THAT ANY
(10) days from the date Dell sends notice of
RESCHEDULING OF THE SERVICE WILL BE
cancellation to Customer, unless state law
CONFIRMED AT LEAST 8 DAYS PRIOR TO
requires other cancellation provisions that
COMMENCEMENT OF THE SERVICE.
may not by varied by agreement. IF DELL
B Commercially reasonable limits to scope CANCELS THIS SERVICE PURSUANT TO
of service. Dell may refuse to provide THIS PARAGRAPH, CUSTOMER SHALL NOT
Services if, in its opinion, providing the BE ENTITLED TO ANY REFUND OF FEES
Services creates an unreasonable risk to PAID OR DUE TO DELL.

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F Geographic limitations & relocation. This before the expiration of the then-current
Service will be delivered to the site(s) service term, provided Customer is the
indicated on the Customer's invoice. This original purchaser of the Supported
Service is not available at all locations. Product and this Service, or Customer
Service options, including service levels, purchased the Supported Product and this
technical support hours and onsite Service from its original owner (or a
response times will vary by geography and previous transferee) and complied with all
certain options may not be available for the transfer procedures available
purchase in Customer's location. Dell's at www.support.dell.com. A transfer fee
obligation to supply the Services to may apply. Please note that if Customer or
relocated Supported Products is subject to Customer's transferee moves the
local service availability and may be subject Supported Product to a geographic
to additional fees, and to inspection and location in which this Service is not
recertification of the relocated Supported available (or is not available at the same
Products at Dell's then current time and price) as Customer paid for this Service,
materials consulting rates. Customer will Customer may not have coverage or may
provide Dell with sufficient and safe access incur an additional charge to maintain the
to Customer's facilities at no cost to Dell same categories of support coverage at
for Dell to fulfill Dell's obligations. the new location. If Customer chooses not
to pay such additional charges, Customer's
G Transfer of service. Subject to the
Service may be automatically changed to
limitations set forth in this Service
categories of support which are available at
Description, Customer may transfer this
such price or a lesser price in such new
Service to a third party who purchases
location with no refund available.
Customer's entire Supported Product

For more information about any of our service offerings, please contact your Dell representative or
visit www.dell.com/services
Availability varies by country. To learn more, customers and Dell Channel Partners should contact your sales representative for
more information.
© 2010 Dell Inc. All rights reserved. Trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Specifications are correct at date of publication but are subject to availability or
change without notice at any time. Dell and its affiliates cannot be responsible for errors or omissions in typography or
photography. Dell's terms and conditions of sale apply and are available at www.Dell.com and on request.

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Appendix A
Service SKUs

US SKU
SKU Description Partner
950-7727 Installation, PowerVault, Low, SAN Environment EDT
983-4997 Installation, PowerVault, SAN Environment EDT
984-3237 Installation, PowerVault ML60XX EDT
986-3339 Installation, PowerVault TL2000 EDT

LA SKU

BZ SKU

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Appendix B
Exceptions to Dell business hours
Country Dell business hours
St. Kitts, St. Lucia, St. Vincent, Trinidad, Virgin Islands, Rest of English speaking Caribbean 7:00 AM to 4:00 PM
Barbados, Bahamas, Belize, Costa Rica, El Salvador, Gran Cayman, Guatemala, Honduras, 8:00 AM to 5:00 PM
Jamaica, Panama, Puerto Rico, Rep. Dominicana, Suriname, Turks and Caicos
Australia, Bermuda, China, Haiti, Hong Kong, Japan, Korea, Malaysia, Netherland Antilles, New 9:00 AM to 5:00 PM
Zealand, Singapore, Taiwan, Thailand
Argentina, India, Paraguay, Uruguay 9:00 AM to 6:00 PM
Bolivia, Chile 9:00 AM to 7:00 PM

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