Mais conteúdo relacionado
Semelhante a Reditus business transformation outsourcing (20)
Reditus business transformation outsourcing
- 2. 2
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Iseltech 2013_v1 of 2013-05-29
Objectivos da sessão
• Apresentar a tecnologia da perspectiva do mundo empresarial
• Dar a conhecer o modelo Business Transformation Outsourcing
• Apresentar casos do mundo real
- 3. 3
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Iseltech 2013_v1 of 2013-05-29
Agenda
A. A Tecnologia no Mundo Empresarial
B. Do Business Process Outsourcing...
C. ... ao Business Transformation Outsourcing!
D. Casos de Estudo
- 4. 4
The information in this document is confidential and property of Reditus Consulting.
Copyright © 2013 Reditus Consulting. All rights reserved.
Iseltech 2013_v1 of 2013-05-29
A. A Tecnologia no Mundo Empresarial...
B. Do Business Process Outsourcing...
C. ... Ao Business Transformation Outsourcing
D. Caso de Estudo
Agenda
- 5. 5
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Iseltech 2013_v1 of 2013-05-29
A Tecnologia no Mundo Empresarial...
Porquê?
• Suporta os processos de negócio das organizações
• Acelera a colaboração nas organizações
• Potencia o crescimento através da agilidade que traz às organizações na criação de nova oferta
Consequências?
• Tornou o mundo verdadeiramente global
• Afectou o modo como as organizações vêm o mercado
• Mudou a forma de relacionamento com clientes, parceiros e fornecedores
• Alterou hábitos de trabalho de colaboradores
• Trouxe crescimento económico sem precedentes, mas concorrência também!
• Foco no negócio core sendo que outras áreas são motivo de desinvestimento.
- 6. 6
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Iseltech 2013_v1 of 2013-05-29
A. A Tecnologia no Mundo Empresarial...
B. Do Business Process Outsourcing...
C. ... Ao Business Transformation Outsourcing
D. Caso de Estudo
Agenda
- 7. 7
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Copyright © 2013 Reditus Consulting. All rights reserved.
Iseltech 2013_v1 of 2013-05-29
Do Business Process Outsourcing...
- 8. 8
The information in this document is confidential and property of Reditus Consulting.
Copyright © 2013 Reditus Consulting. All rights reserved.
Iseltech 2013_v1 of 2013-05-29
Do Business Process Outsourcing...
- 9. 9
The information in this document is confidential and property of Reditus Consulting.
Copyright © 2013 Reditus Consulting. All rights reserved.
Iseltech 2013_v1 of 2013-05-29
A. A Tecnologia no Mundo Empresarial...
B. Do Business Process Outsourcing...
C. ... Ao Business Transformation Outsourcing
D. Caso de Estudo
Agenda
- 10. 10
The information in this document is confidential and property of Reditus Consulting.
Copyright © 2013 Reditus Consulting. All rights reserved.
Iseltech 2013_v1 of 2013-05-29
...ao Business Transformation Outsourcing!
Concepção de
Novo Modelo de
Serviço
Transformação da
Operação
Operacionalização
do Serviço
Análise Situação
Actual
Ciclo de actividade do BTO
Levantamento
Operacional
Identificação
Oportunidade
Transformação Inicial Programa Melhoria Contínua
- 11. 11
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Iseltech 2013_v1 of 2013-05-29
...ao Business Transformation Outsourcing!
Identificação de Oportunidade
Levantamento
Operacional
Identificação
Oportunidade
Transformação Inicial Programa Melhoria Contínua
Concepção de
Novo Modelo de
Serviço
Transformação da
Operação
Operacionalização
do Serviço
Análise Situação
Actual
Tarefas
Determinar objectivos a curto, médio e longo
prazo do cliente
Estimular suporte executivo na organização do
cliente para a concretização do projecto de
transformação
Primeira abordagem à operação com objectivo
de realizar estudo de viabilidade do projecto de
transformação
- 12. 12
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Iseltech 2013_v1 of 2013-05-29
...ao Business Transformation Outsourcing!
Levantamento Operacional
Levantamento
Operacional
Transformação Inicial Programa Melhoria Contínua
Tarefas
Identificação dos processos alvo de
transformação
Tarefas, e respectiva sequência, desde o início ao
fim dos processos
Entradas e saídas dos processos
Intervenientes responsáveis e participantes dos
processos
Estrutura orgânica da operação e das áreas
directamente relacionadas
Níveis de serviço para clientes
Níveis de serviço acordados com fornecedores
Volumes diários, semanais, mensais, trimestrais
e anuais de novas transacções dos processos
Momentos, informação, método e ferramentas
de controlo de qualidade da execução dos
processos
Identificação
Oportunidade
Concepção de
Novo Modelo de
Serviço
Transformação da
Operação
Operacionalização
do Serviço
Análise Situação
Actual
- 13. 13
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Copyright © 2013 Reditus Consulting. All rights reserved.
Iseltech 2013_v1 of 2013-05-29
...ao Business Transformation Outsourcing!
Levantamento Operacional
Levantamento
Operacional
Transformação Inicial Programa Melhoria Contínua
Tarefas
Identificação dos processos alvo de
transformação
Tarefas, e respectiva sequência, desde o início ao
fim dos processos
Entradas e saídas dos processos
Intervenientes responsáveis e participantes dos
processos
Estrutura orgânica da operação e das áreas
directamente relacionadas
Níveis de serviço para clientes
Níveis de serviço acordados com fornecedores
Volumes diários, semanais, mensais, trimestrais
e anuais de novas transacções dos processos
Momentos, informação, método e ferramentas
de controlo de qualidade da execução dos
processos
Identificação
Oportunidade
Concepção de
Novo Modelo de
Serviço
Transformação da
Operação
Operacionalização
do Serviço
Análise Situação
Actual
Tarefas
Informação, métodos e ferramentas de gestão
dos recursos associados à execução dos
processos
Informação, métodos e ferramentas de controlo
do desempenho dos processos
- 14. 14
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Iseltech 2013_v1 of 2013-05-29
...ao Business Transformation Outsourcing!
Análise Situação Actual
Concepção de
Novo Modelo de
Serviço
Transformação da
Operação
Operacionalização
do Serviço
Análise Situação
Actual
Levantamento
Operacional
Identificação
Oportunidade
Transformação Inicial Programa Melhoria Contínua
Elementos Fundamentais
Fluxo das tarefas dos processos
Distribuição de recursos pelas tarefas dos
processos
Cumprimento de níveis de serviço num dado
período
Percentagem de processos re-trabalhados face
ao volume total de processos num dado período
Percentagem de esforço de gestão humana da
operação face ao esforço total de executar a
operação
Suporte aplicacional à execução das tarefas dos
processos
Suporte aplicacional à gestão diária da operação
Suporte aplicacional às gestões intermédia e
estratégica da operação
- 15. 15
The information in this document is confidential and property of Reditus Consulting.
Copyright © 2013 Reditus Consulting. All rights reserved.
Iseltech 2013_v1 of 2013-05-29
...ao Business Transformation Outsourcing!
Análise Situação Actual
Concepção de
Novo Modelo de
Serviço
Transformação da
Operação
Operacionalização
do Serviço
Análise Situação
Actual
Levantamento
Operacional
Transformação Inicial Programa Melhoria Contínua
Elementos Fundamentais
Fluxo das tarefas dos processos
Distribuição de recursos pelas tarefas dos
processos
Cumprimento de níveis de serviço num dado
período
Percentagem de processos re-trabalhados face
ao volume total de processos num dado período
Percentagem de esforço de gestão humana da
operação face ao esforço total de executar a
operação
Suporte aplicacional à execução das tarefas dos
processos
Suporte aplicacional à gestão diária da operação
Suporte aplicacional às gestões intermédia e
estratégica da operação
Objectivos
Determinar potenciais pontos que poderão ser
alvo de melhoria no que diz respeito ao fluxo de
tarefas dos processos
Determinar o rácio de recursos humanos
necessários à implementação dos processos para
garantir o funcionamento regular da operação
em períodos de carga mediana, assim como em
períodos de pico.
Determinar risco de incumprimento de níveis de
serviço da operação
Determinar grau efectivo de controlo e gestão
da operação
Determinar hiatos no suporte aplicacional à
execução e gestão das tarefas dos processos
Determinar as consequências a nível financeiro e
da imagem do serviço perante o cliente final do
nosso cliente
Identificação
Oportunidade
- 16. 16
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Iseltech 2013_v1 of 2013-05-29
...ao Business Transformation Outsourcing!
Análise Situação Actual
Concepção de
Novo Modelo de
Serviço
Transformação da
Operação
Operacionalização
do Serviço
Análise Situação
Actual
Levantamento
Operacional
Transformação Inicial Programa Melhoria Contínua
Elementos Fundamentais
Fluxo das tarefas dos processos
Distribuição de recursos pelas tarefas dos
processos
Cumprimento de níveis de serviço num dado
período
Percentagem de processos re-trabalhados face
ao volume total de processos num dado período
Percentagem de esforço de gestão humana da
operação face ao esforço total de executar a
operação
Suporte aplicacional à execução das tarefas dos
processos
Suporte aplicacional à gestão diária da operação
Suporte aplicacional às gestões intermédia e
estratégica da operação
Objectivos (1)
Determinar potenciais pontos que poderão ser
alvo de melhoria no que diz respeito ao fluxo de
tarefas dos processos
Determinar o rácio de recursos humanos
necessários à implementação dos processos para
garantir o funcionamento regular da operação
em períodos de carga mediana, assim como em
períodos de pico.
Determinar risco de incumprimento de níveis de
serviço da operação
Determinar grau efectivo de controlo e gestão da
operação
Determinar hiatos no suporte aplicacional à
execução e gestão das tarefas dos processos
Determinar as consequências a nível financeiro e
da imagem do serviço perante o cliente final do
nosso cliente
Objectivos (2)
Base de fundamentação para a concepção e
apresentação ao cliente de um novo modelo
operacional destinado a: endereçar a resolução
dos pontos críticos e potenciação dos pontos
fortes da operação. O novo modelo terá como
objectivos potenciar: os ganhos financeiros (pela
redução dos custos inerentes à operação) e a
qualidade do serviço prestado ao cliente, assim
como a eficiência do mesmo.
Apresentar, o mais objectivamente possível, ao
cliente os potenciais ganhos financeiros, de
qualidade de serviço ao cliente e de eficiência
operacional que podem ser obtidos com a
transformação da operação para ultrapassar os
pontos levantados na análise
Identificação
Oportunidade
- 17. 17
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Iseltech 2013_v1 of 2013-05-29
...ao Business Transformation Outsourcing!
Concepção de Novo Modelo de Serviço
Concepção de
Novo Modelo de
Serviço
Transformação da
Operação
Operacionalização
do Serviço
Análise Situação
Actual
Levantamento
Operacional
Identificação
Oportunidade
Transformação Inicial Programa Melhoria Contínua
Tarefas
Desenho dos fluxos da componente operacional
dos processos
Desenho dos fluxos da componente de auditoria
e controlo de qualidade dos processos
Desenho dos fluxos das componentes de gestão
operacional, intermédia e estratégica da
operação
Desenho da estrutura orgânica da operação
Definição, quantitativa e qualitativa, de Key
Service Indicators = Key Performance Indicators
+ Key Quality Indicators
Sistematização dos requisitos operacionais,
auditoria, controlo de qualidade e de gestão (Key
Service Indicators = KPI + KQI) para concepção
dos sistemas de informação de suporte a cada
uma das componentes
Definição de comité responsável por acções de
melhoria contínua da operação
- 18. 18
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Iseltech 2013_v1 of 2013-05-29
...ao Business Transformation Outsourcing!
Transformação da Operação
Concepção de
Novo Modelo de
Serviço
Transformação da
Operação
Operacionalização
do Serviço
Análise Situação
Actual
Levantamento
Operacional
Identificação
Oportunidade
Transformação Inicial Programa Melhoria Contínua
Tarefas
Cruação/Adaptação e instalação dos sistemas de
informação de suporte à gestão diária,
intermédia e estratégica da operação
Implementação de sistemas de informação de
suporte à execução da operação
Preparação logística da operação,
nomeadamente: instalações, procedimentos de
segurança, postos de trabalho, infraestrutura de
comunicações, servidores entre outros aspectos
fundamentais ao funcionamento da operação
Constituição da equipa operacional ao nível da
execução e coordenação
Formação da equipa operacional de acordo com
o novo modelo integrado de suporte à operação
- 19. 19
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Iseltech 2013_v1 of 2013-05-29
...ao Business Transformation Outsourcing!
Operacionalização do Serviço
Concepção de
Novo Modelo de
Serviço
Transformação da
Operação
Operacionalização
do Serviço
Análise Situação
Actual
Levantamento
Operacional
Identificação
Oportunidade
Transformação Inicial Programa Melhoria Contínua
Tarefas
Funcionamento total da operação de acordo
com o modelo concebido e implementado
Controlo e monitorização da operação para
recolher dados relativos a KPI e KSI, entre outros,
de forma a alimentar a próxima iteração do
programa de melhoria contínua.
Reporting regular do estado da operação ao
cliente
Afinações de pormenor nas equipas de modo a
potenciar a produtividade
- 20. 20
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Iseltech 2013_v1 of 2013-05-29
A. A Tecnologia no Mundo Empresarial...
B. Do Business Process Outsourcing...
C. ... Ao Business Transformation Outsourcing
D. Caso de Estudo
Agenda
- 21. 21
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Iseltech 2013_v1 of 2013-05-29
Partners Network Portal
Caso de Estudo
- 22. 22
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Ref. Reditus Consulting – Competências Consultoria & Tecnologia_v1 of 2013-05-07
Companies with several business channels have specific needs and must control different factors
Partners network portal
Companies whose business is partially provided by agents, resellers and own stores should
ensure the existence of an effective communication process between all parties
It is crucial to control…
Partners’ service
quality
Partners’
adherence to
company’s
procedures
Communication
between parties
Service level provided to customers
Customer service procedures
Services and products knowledge
Guidelines to respond to customers’ requests
Standardization of requests resolution
Uniform customers treatment
On time request resolution
Efficient interaction between parties
Accurate request interpretation
Company
Agents Resellers
Own Stores
Partners relationship model
Requests
- 23. 23
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Ref. Reditus Consulting – Competências Consultoria & Tecnologia_v1 of 2013-05-07
Risks that a Company is exposed when developing business through partners
Partners network portal
When depending on partners performance, Companies face operational, reputational,
financial and processual risks
Inefficiencies in parties
systems integration
Loss of data
Incapability to respond
effectively to customers
requests
Exposure to parties fraud
Operational
Poor quality service and
management capabilities
perceived by customers
Failure to meet customers
expectations
Customers dissatisfaction
Customers’ loyalty
decrease
Reputational
Multiple investments in
infra-structures to interact
with parties
Inefficient use of
resources (human and
capital) allocated to
customers’ requests
Financial
Lack of standardization in
customers’ requests
resolution
Inexistence of
standardization in
requests categorization
Lack of control over
organizational procedures
Procedural
In this sense, companies should assure the existence of technological requirements for partners daily work,
communication and interaction
- 24. 24
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Ref. Reditus Consulting – Competências Consultoria & Tecnologia_v1 of 2013-05-07
The Partners network portal is a pioneer product in agents, resellers and own stores interaction business management
Partners network portal
Given this scenario, Reditus developed a solution to manage the interaction between a
Company and its Partners, assuring administrative and operational procedures performance
Partners network
portal brief description
Manages the interaction
between Companies and
its Partners, regarding
customers request and
its consequent
administrative
procedures required
Can be complemented
with a Commercial
Management module,
designed to control
reporting indicators, SLAs
and KPIs
ILLUSTRATIVE
- 25. 25
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Ref. Reditus Consulting – Competências Consultoria & Tecnologia_v1 of 2013-05-07
Portal’s functional modules and features
Partners network portal
The solution has three main modules or web applications, assuring both partners’ and
company’s visions
PARTNERS’ VISION COMPANY’S VISION
Partners Front-Office
Web application designed to
enterprise agents, resellers and
company’s own stores, where
customers requests are
registered
Administrative Procedures
Front-Office
Web application designed to
company’s front-office
administrators, coordinators and
assistants, where customers
requests are answered
i
ii
Administrative Procedures
Back-Office
Web application designed to
company’s business segments
coordinators, that manages the
portal’s structure and features
iii
MANAGEMENT VISION
Commercial Management
Web application designed to
produce reports based on business
and partners’ data
iv
Information synchronization
Legend:
- 26. 26
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Ref. Reditus Consulting – Competências Consultoria & Tecnologia_v1 of 2013-05-07
Relationship between modules, business areas and profiles
Partners network portal
The three main portal modules are related to each business area, according to the company’s
management model
Partners
Front-Office
i
Administrative
procedures
Account analysis
Management &
Reporting
Commissions
Business areas
Modulesorwebapplications
Administrative
Procedures
Front-Office
ii
Agents
Resellers
Own Stores
Profiles
Adm. Procedures
Supervisors
Adm. Procedures
Assistants
Administrative
Procedures
Back-Office
Adm. Procedures Administrators
Adm. Procedures
Coordinators
Account analysis
Administrators
iii
Commissions
Administrators
Profiles and
horizontal lines
are fully
customizable
to address
specific
business areas
- 27. 27
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Ref. Reditus Consulting – Competências Consultoria & Tecnologia_v1 of 2013-05-07
Partners network portal
The Partners Front-Office vision records the information that will be integrated in the
Administrative Procedures Front-Office
ILLUSTRATIVEAdministrative
procedures
Account
analysis
Management
and reporting
Commissions
Register customers’ requests that
originate administrative procedures
Follow-up administrative procedures
requests status
Research customers’ related requests and
recorded historical data
Generate automatic notifications
whenever requests changes status
Research for customers’ account data
Generate notifications in case of data
changes
Control performance indicators of each
partner
Manage real time business information,
performance and follow-up
Research partners’ generated
commissions
Based on research results, request
commissions clarifications
Commissions clarifications follow-up
Generate notifications whenever requests
changes status
- 28. 28
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Ref. Reditus Consulting – Competências Consultoria & Tecnologia_v1 of 2013-05-07
Partners network portal
Being the administrative procedure generated, the company’s assistants access to the
Administrative Procedures Front-Office to respond to customers’ requests
Administrative
procedures
Control, coordinate and distribute
administrative procedures by the front-
office team members
Perform the activities required to
effectively respond to customers’
requests
Follow-up administrative procedures
status, both individually and collectively
(e.g. teams)
Perform tasks management and products
management
Management
and reporting
Commissions
Research for customers’ account data
Generate notifications in case of data
changes
Perform administrative procedures
reports, by requests categories, status
and teams
Answer to request commissions
clarifications
Commissions clarifications follow-up
Account
analysis
ILLUSTRATIVE
- 29. 29
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Ref. Reditus Consulting – Competências Consultoria & Tecnologia_v1 of 2013-05-07
Partners network portal
The Administrative Procedures Back-Office is managed by the portal’s administrators and
coordinators according to the business requirements and evolution
Generate and control the portal’s profiles and
permissions
Manage the portal’s business areas, services and
products
Manage administrative procedures status
Manage teams and its members
Manage notifications and alerts emission
Define data required to be completed for each type of
request and administrative procedure
Define administrative procedures workflows to different
teams
Define any structural change in portal’s commercial
management and layout
Main functions
Adaptability to business changes without complex
technological developments required in the portal (e.g.
products, services and business areas)
User-friendly and intuitive layout
Additional features
ILLUSTRATIVE
- 30. 30
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Ref. Reditus Consulting – Competências Consultoria & Tecnologia_v1 of 2013-05-07
Partners network portal
The Commercial Management module is complementary to the Partners Portal and
generates management reports crucial to monitor partners business activity
ILLUSTRATIVE
Integrate data generated by the Portal with other
company’s systems, ensuring a unique management data
platform
Create reports based on commercial and business data
from different systems, such as:
‒ Geographical sales activity
‒ Commercial objectives achievement
‒ KPIs
‒ SLAs
Main functions
Data filters
User-friendly and intuitive layout
Additional features
- 31. 31
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Ref. Reditus Consulting – Competências Consultoria & Tecnologia_v1 of 2013-05-07
Partners network portal
From a technological point of view, the different portal modules synchronize data
automatically from other company’s systems and integrate it to the Partners’ portal data base
3 WEB APPLICATIONS
Synchronization Services
Accounts
analysis
Commissions
Tasks /
Service Desk
INTEGRATION WITH OTHER SYSTEMS
Commercial
Active
Directory
Partners’ vision Company’s vision
Partners Front-Office
Web application designed to
enterprise agents, resellers and
company’s own stores, where
customers requests are
registered
Administrative Procedures
Front-Office
Web application designed to
company’s front-office
administrators, coordinators
and assistants, where customers
requests are answered
i
ii
Administrative Procedures
Back-office
Web application designed to
company’s business segments
coordinators, that manages the
portal’s structure and features
iii
Partners’ portal
data base
…
- 32. 32
The information in this document is confidential and property of Reditus Consulting.
Copyright © 2013 Reditus Consulting. All rights reserved.
Ref. Reditus Consulting – Competências Consultoria & Tecnologia_v1 of 2013-05-07
Partners network interaction and communication model previous to the portal’s implementation
Partners network portal
Without the Partners’ network portal, the performance of administrative procedures
would not have an adequate level of control
Partners
Team I
Customer
Most Partners’ work need
to be forwarded to the
Company’s front-office
i
Team II
Team III
Model constraints
i. No standardization of model
requests for administrative
procedures (equivalent
requests can be perceived as
different administrative
procedures)
ii. Risk of loss information as
well as high complexity to
follow requests’ status
iii. Many administrative
procedures team mailboxes
to where Partners could send
the customer requests,
leading to distribution
mistakes
Customer goes to a partner to:
Subscribe a new service
Buy a product
Request for technical support
Etc.
Interaction and communication
method between parties
performed by email, fax and
phone
ii
Messages more often
transmitted to the wrong team
increasing process time
iii
ILLUSTRATIVE
Partners have no visibility on the
requests resolution status, leading
to increased inquiry traffic
- 33. 33
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Ref. Reditus Consulting – Competências Consultoria & Tecnologia_v1 of 2013-05-07
Partners network interaction and communication model after portal’s implementation
Partners network portal
While with the portal, requests for administrative procedures are inserted in a consistent and
safe platform, resulting in a much effective and controlled communication between parties
Customer goes to a partner with
the purpose of:
Subscribe a new service
Buy a product
Request for technical support
Etc.
Partners
network
portal
With the portal, Partners have a
high level of self-service
functions to solve customers
requests in a first interaction
Partners
Customer
Requests automatically sent to
company’s teams through a
specific workflow
Generic Portal’s functions
Company overview
Control over partners business
Assurance of company’s procedures
Knowledge over business
performance
Synchronization of management
data in a single platform
Partners overview
Requests follow-up
Self-service requests resolution
Low human error risk in requests
management
Control over commissions and
business performance
However, if necessary, the
requests can be send, to the
Company’s front-office, directly
by the Portal
ILLUSTRATIVE
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The information in this document is confidential and property of Reditus Consulting.
Copyright © 2013 Reditus Consulting. All rights reserved.
Ref. Reditus Consulting – Competências Consultoria & Tecnologia_v1 of 2013-05-07
Partners network portal
As a result, by implementing Partners network portal companies can benefit from both
management and technological improvements with impact on business
Partners network portal general benefits
MANAGEMENT
Better control over partners’
business development
Better resource management
and work distribution
Adherence to Company’s
procedures
Decrease human error when
solving customers requests
Better response time to
customers requests
TECHNOLOGY
Easy adaptability and
customization to
Companies business
needs
Business data
integration
Automatic
synchronization over
different systems
CONTROL
Over customers
information and requests
SAFETY
In information exchange
between parties and
systems
CELERITY
In perform customers
requests
STANDARDIZATION
In methods to generate
administrative
procedures
CENTRALIZATION
Of customers requests in
a single platform
FOLLOW-UP
The requests status and
owners
Reduced costs
(to service)
Customer
and Partner
satisfaction
- 35. 35
The information in this document is confidential and property of Reditus Consulting.
Copyright © 2013 Reditus Consulting. All rights reserved.
Ref. Reditus Consulting – Competências Consultoria & Tecnologia_v1 of 2013-05-07
Partners network portal
Technological Stack
Execution Support Module
Camada de Apresentação
Microsoft ASP.NET Web Form
Microsoft ASP.NET MVC
Javascript (jQuery e Prototype)
Camada de Negócio
Windows Workflow Foundation
Microsoft ASP.NET Security
Camada de Acesso a Dados
Microsoft Entity Framework
Microsoft Linq-To-Sql
Camada de Integração
Windows Communication Foundation
SOAP Web Services
Módulo de Suporte à Execução
Administração da Plataforma
Microsoft ASP.NET
GestãodeUtilizadores,Perfise
Permissões
MicrosoftASP.NETSecurity
Motor de Regras
Windows Workflow
Foundation
Front-End Web Execução e Monitorização
Microsoft ASP.NET Web Forms
Javascript (jQuery and Prototype)
Integração de Dados com Bases de Dados Oracle
Microsoft Entity Framework
Acesso a Dados Sistema de Gestão de Equipas
Microsoft Linq-To-Sql
CamadadeDadosCamadadeNegócioCamadaApresentação
Aplicações de Execução e Monitorização
- 36. 36
The information in this document is confidential and property of Reditus Consulting.
Copyright © 2013 Reditus Consulting. All rights reserved.
Ref. Reditus Consulting – Competências Consultoria & Tecnologia_v1 of 2013-05-07
Partners network portal
Technological Stack
Business Intelligence Module
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