Personal Information
Entreprise/Lieu de travail
Greater Minneapolis-St. Paul Area United States
Profession
Director - Social Care and Digital Experience
À propos
Eight years of experience in the Retail and Healthcare industry in designing customer experiences that promotes delighters by reducing customer effort, analyzing critical customer requirements and developing efficient processes to reduce operational cost. Demonstrated achievements in solving for root cause using advanced statistical analysis and process improvement tools and methodologies. Accomplished planner and experienced in project, communications and change management capabilities with an ability to influence others without authority. Innovative thinker and inspirational leader; conceptualized and operated a real estate venture in a developing country to deliver on profits and servi...
- Présentations
- Documents
- Infographies
Designing Customer Experience - Cookbook
Jin Kang Møller
•
il y a 11 ans
Personalization strategy that improves acquisition and engagement
edynamic
•
il y a 8 ans
Capgemini Digital Reference Architecture with HPE
Capgemini
•
il y a 8 ans
Integrating social customer service into your omni channel strategyv2
Martin Hill-Wilson
•
il y a 8 ans
Vital Trends in Digital Experience and Transformation in 2016 | Dreamforce 2016 by Dion Hinchcliffe
Dion Hinchcliffe
•
il y a 7 ans
[Report] The Evolution of Social Business: Six Stages of Social Media Transformation, by Charlene Li and Brian Solis
Altimeter, a Prophet Company
•
il y a 11 ans
[Report] Social Data Intelligence, by Susan Etlinger
Altimeter, a Prophet Company
•
il y a 10 ans
Social Customer Care
Elga Yulwardian
•
il y a 11 ans
Creating A Digital Experience Strategy - 2013 Portland Digital Marketing Conference
ISITE Design is now Connective DX
•
il y a 10 ans
Healthcare Portals: 5 Core Items for an Exceptional Digital Experience
Perficient, Inc.
•
il y a 10 ans
Transforming Customer Experience: From Moments to Journeys
McKinsey on Marketing & Sales
•
il y a 10 ans