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Arrivée fracassante d'une nouvelle solution Cloud d'ITSM sur le marché : une croissance de près de 300 clients en 1 an !L'alliance stratégique du spécialiste du Cloud et du social IT, SalesForce.com, et du pionnier de l'ITSM et d'ITIL depuis près de 20 ans, BMC Software, a donné naissance à une solution innovante.Au travers de cas clients, nous découvrirons comment Clients et Services Informatiques se partagent de manière transparente la responsabilité de la communication et de la résolution des problématiques IT au travers la convergence de tous les moyens de communication actuels (Chat, Email, tablettes, smartphones...).
The IT Management Cloud – Remedyforce – combines and leverages the power of the Force.com platform and the unique, industry-leading IT Service Management expertise of BMC/Remedy.At the core of the offering is the Configuration Management Database, built on BMC’s best-in-class Common Data Model. This allows IT organizations a “single source of truth” regarding assets, services, and practices within their environment. The modules that surround it are built on the powerful force.com platform and based on ITIL best practices. They are backed by BMC’s 30 years of experience in helping customers achieve greater efficiency and effectiveness in their businesses.
Remedyforce represents the combination of: 20+ years of ITSM leadership from BMCThe most trusted, scalable and widely deployed SaaS platform
BMC is the leader in IT Service ManagementSalesforce is the leader in the Platform.A winning combination!
Implementation in Remedyforce are rapid - you can be productive in a weekThe interface is simple, clear and intuitive
Your customers, your employees, even all of us -- we're using these social technologies and mobile devices.But what about your company? Your customers and employees are social, but what about your organization? What about your products?
- We believe that transparency drives accountability.- You can always see security, performance and availability data at trust.salesforce.com- If there’s ever a problem we will be in constant communication with you until the issue is resolved.
Pendant des phases de transitions, l’agilité met en avance la production et donne une valeur à l’ITDéploiement global de FootPrintsAssetCoreSPOCProcess huilés pour accompagner de manière transparente les équipes et ne pas pénaliser le business
Lumen 21 REMEDYFORCELumen21, a leading provider of infrastructure services, managed services and application development, improved service delivery to its customers with Remedyforce:Customer improved service during business expansion without adding headcount Customer satisfaction rose 20 percent and IT productivity up 30 percent within six Lumen 21 sees SaaS as a way to tap the power of a variety of IT services without the burden of maintaining and supporting the infrastructure, freeing up resources for other critical needs. When Lumen21 needed to replace its outdated incident tracking tool with a comprehensive service desk solution, the IT staff considered not only on-premise solutions but also cloud-based offerings such as BMC’s Remedyforce Service Desk solution
Yakult Europe BV– (REMEDYFORCE)Highly complex/decentralized corporate structure with centralized IT operations Central resource allocationsStructuring and standardizing the ‘internal’ IT services to businessPreparing IT support organization for the futureLower IT operations budgetDemand for higher levels of IT services over extremely diversified IT tools25% reduction in operating costs in Year 1 – with further reductions to come33% reduction in live phone calls – thanks to self service50% reduction eMail volume – thanks to self serviceChose because: Reliable IT management solutionReliable infrastructureChoice of processes and proceduresContinuous process enhancement A proven starting point for ITIL
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