I-Bytes Business services Industry

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I-Bytes
Business Services
June Edition 2020
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Table of Contents
1. Financial, M & A Updates...................................................................................................................................1
2. Solution Updates..................................................................................................................................................4
3. Rewards and Recognition Updates..................................................................................................................13
4. Customer Success Updates................................................................................................................................15
5. Partnership Ecosystem Updates.......................................................................................................................18
6. Miscellaneous Updates.......................................................................................................................................25

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Financial, M & A Updates
Business Services Industry

Financial, M&A Updates
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Experian (Ireland) full-year results FY20
Highlights
• Full year organic revenue growth of 8%, with Q4 organic revenue growth of 10%.
• Full year organic revenue growth in B2B and Consumer Services of 7% and 10%
respectively.
• Full year regional organic growth rates of 11% in North America, 13% in Latin
America, (2%) in UK and Ireland and (3%) in EMEA/Asia Pacific.
• Q4 regional organic growth rates of 13% in North America, 12% in Latin America,
(5%) in UK and Ireland and 7% in EMEA/Asia Pacific.
• Q4 organic revenue growth in Business-to-Business (B2B) and Consumer Services
of 9% and 11% respectively.
• Benchmark EBIT (ongoing activities) growth at constant exchange rates of 9%.
• Benchmark EBIT margin of 26.8%.
• Benchmark EPS growth of 8% at constant rates and basic EPS growth of (3%) at
actual exchange rates.
Executive Commentary
Chief Executive Officer, commented, “The past year was a strong one for
Experian. We delivered organic revenue growth at the top end of our revenue
guidance range and finished the year strongly in Q4. The COVID-19 crisis began
to escalate late into our financial year with limited financial impact in FY20. We
took swift action across our business in response to the unfolding crisis. We have
operations in 45 countries and numerous industry segments, including in many
of the societies hardest hit by the pandemic. Our priorities have been to protect
our people, to secure our business financially and operationally, to focus on how
we can help the millions of consumers who are financially affected, as well as to
assist governments and our clients as they respond to the crisis.”
1
Key Financial Highlights

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Experian (Ireland) acquires majority stake in Arvato Financial Solutions Risk
Management division
Experian, the global information services company, has agreed to acquire a majority
stake in the Arvato Financial Solutions Risk Management division, a leading credit risk
management service provider in Germany. Arvato Financial Solutions is a subsidiary of
the Bertelsmann Group. The transaction will combine Experian’s expertise, Decisioning
and Analytics product portfolio, and advanced global innovation platforms, with Arvato
Financial Solutions Risk Management’s core data assets and sector expertise to create a
uniquely innovative platform delivering benefits to clients of both organizations. Arvato
Financial Solutions’ Risk Management division provides leading edge data assets and
analytical tools for corporations all over the German, Austrian and Swiss region, making
it the market leader in financial services for a number of industries. Its high-quality data
products, tailored industry solutions and focus on client service have built a successful
business with excellent foundations for future growth. Its principal offerings are credit
rating services for consumer credit information, including credit checks, scores,
authentication, monitoring, anti-fraud and some decisioning tools.
Chief Executive Officer, said: “We are excited to be joining forces with Arvato
Financial Solutions Risk Management, the second-largest credit bureau in Germany,
and which will transform our presence in EMEA. We will combine our strengths and
industry expertise to greatly enhance the choices available to businesses and
consumers in Germany, Austria and Switzerland, helping them to better use data and
make easier and faster decisions. We look forward to welcoming the Arvato
Financial Solutions Risk Management division team to Experian and a strong
collaborative partnership with its parent, Arvato Financial Solutions.”
Description
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SGS (Switzerland) Acquires CTA GALLET in France
SGS is pleased to announce the acquisition of CTA Gallet, headquartered
in Bourges, France. Privately owned, CTA Gallet operates 17 vehicle
inspection service centers in the region. It employs 26 people, performs
55,000 road safety inspections every year and generated over EUR 2.6
million of revenue in 2019. Following the acquisition, SGS will own 71
VIS centers in France employ 175 people in its vehicle inspection
business and deliver over 345,000 inspections per year. SGS is the
world’s leading inspection, verification, testing and certification
company. SGS is recognized as the global benchmark for quality and
integrity. With more than 94,000 employees, SGS operates a network of
over 2,600 offices and laboratories around the world.
“This acquisition follows the successful integration of RDFI Group in
2013 and DLH Group in 2015. Through this acquisition, SGS and its
affiliated network consolidates its leading market position in vehicle
inspection services in France,” said CEO of SGS.
Description
3

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Solutions Updates

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Solution Updates
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CapitaLand (Singapore) launches ecommerce platform eCapitaMall and online
food ordering platform Capita3Eats in Singapore
4
Solution Description
CapitaLand will be launching an ecommerce platform eCapitaMall, and an online food ordering platform Capita3Eats, to complement sales
of its shopping malls in Singapore. Both platforms will be accessible by the public via CapitaLand’s CapitaStar app and mall websites from
1 June 2020. eCapitaMall is a curated digital mall featuring the merchandise of retailers, the majority of whom also operate in CapitaLand’s
Singapore malls. It offers shoppers the flexibility to browse online before purchasing in-store or browse in-store before purchasing online.
For online purchases, shoppers can opt for home delivery or in-store collection. Separately, Capita3Eats is Singapore’s first mall-operated
food ordering platform that offers consumers three ways to fulfill their food orders – delivery, takeaway or dine-in. CapitaLand has been
expanding its ecommerce capabilities on CapitaStar progressively. In February 2019, CapitaLand introduced eCapitaVoucher, the digital
version of CapitaVoucher – Singapore’s most widely accepted shopping voucher with a network of over 2,000 stores across 18 participating
malls. Using the CapitaStar app, shoppers can redeem, buy and gift eCapitaVoucher with just a few clicks on their smartphones. When Funan
opened in June 2019, CapitaLand began uploading tenants’ product.

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Solution Updates
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Interxion (USA) reduces cooling system energy consumption with real-time
optimization software
5
Interxion, a leading European provider of carrier- and cloud-neutral collocation data centre services and a Digital Realty company, announced
it has reduced its cooling system energy consumption by 20% during the first year of an ongoing project with data centre optimization
specialist, EkkoSense. The project – which commenced last February – has been designed to focus on thermal monitoring and airflow
optimization, increasing cooling capacity and reducing the energy cost of cooling equipment at West Drayton, a key London site. The project
closely follows a recently announced wind energy agreement for Digital Realty's portfolio in Texas and represents another step towards
reducing the combined organization’s global carbon footprint as it looks to set a science-based target later in the year. Throughout the project,
Interxion leveraged EkkoSense's EkkoSoft® Critical software, which provides real-time visibility of key data centre operational and thermal
performance to monitor the site, identify areas for improvement – such as with the floor grille layout and fan performance – and subsequently
recommended the appropriate changes to optimize performance. These software-driven insights were the key driver behind the success of the
project, which has helped Interxion reduce cooling system energy consumption by 20%, further improving operational performance.

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Solution Updates
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Experian (Ireland) announces breakthrough solution in the fight against synthetic
identity fraud
6
Experian® announced the launch of Sure Profile™. Experian is the first company with an offering to combat synthetic identity fraud that is integrated
into the credit profile with market-leading assurance. With Sure Profile, Experian is putting “skin-in-the-game” by sharing fraud losses with the lender
if the losses occur on assured profiles. Sure Profile validates consumer identities, detects profiles that have an increased risk for synthetic identity fraud
and helps cover losses resulting from synthetic identity fraud for assured profiles. Experian’s Sure Profile differentiates between real people and
potentially risky applicants, so lenders can confidently increase application approvals with less risk. Experian expects to authenticate most credit
applications through Sure Profile. In the cases where the identity can’t be assured, the company will deliver additional fraud risk indicators, so that
lenders can take the right next steps to verify the potential borrower’s identity and prevent fraud. To date, detecting synthetic identities has been a
significant challenge for lenders because there’s not an industry standard or a single definition that can be used to establish the legitimacy of an identity.
In addition, understanding the financial impact of synthetics has been difficult for lenders as losses tied to synthetic identity fraud are typically
categorized as defaults or “bad debt.” With Sure Profile, Experian reinforces its position as a leader by creating a standard set of criteria to define a
synthetic identity.

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Solution Updates
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FIS (USA) Delivers “EPIC” Productivity and Automation Tools for Managing a
Remote Workforce
7
Financial technology leader FIS™ announced Enterprise Productivity, Intelligence & Compliance, a modular, desktop-based solution that helps financial
institutions and businesses enhance the efficiency of their global operations while managing an increasingly remote workforce. The COVID-19 crisis has created
a host of operational challenges for organizations, requiring them to modify their business plans and invest in technologies that support and enable a remote
workforce. With work-from-home arrangements on the rise, the FIS EPIC solution provides organizations with an integrated, dashboard view of their business
processes, and digital and physical assets on a single platform.
The FIS EPIC solution includes six modules:
• Automation Module – Leverages robotics process automation and remote desktop agents to dynamically allocate workloads via a unified console
• Intelligence Module – Provides a set of powerful AI-enabled business intelligence tools that helps businesses manage workforce processes and performance.
• Compliance Module – Monitors workforce compliance with enterprise policies, regulatory requirements and fraud management.
• EPIC Core – Handles core tasks including analytics, data and process mining, event processing and reporting.
• Efficiency Module – Captures key operational data on workforce, asset productivity and workload management to help prevent bottlenecks.
• Knowledge and Experience Module – Synchronizes learning programs and distributes new policies and procedures to employees across the enterprise.

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Solution Updates
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Hertz (USA) Introduces Hertz Gold Standard Clean Sealed and Certified
Vehicles
8
Hertz is providing customers with a safer, faster and easier way to travel when they are ready to hit the road. The No. 1 ranked rental car brand
for Customer Satisfaction by J.D. Power is introducing Hertz Gold Standard Clean, an enhanced vehicle cleaning and sanitization process that
concludes with each vehicle being sealed and certified 'Hertz Standard Gold Clean' before each rental. Hertz is also continuing to innovate to
meet customers' needs and preferences by launching a new vehicle delivery service and highlighting its fast and touch less rental solutions.
Key steps in the 15-point process entail cleaning and sanitizing the interior and exterior of the vehicle, including all contact surfaces with an
Environmental Protection Agency-approved disinfectant for use against the virus that causes COVID-19. In addition to these new
vehicle-cleaning protocols, Hertz has enhanced its cleaning methods at all locations and in shuttle buses, which includes using approved
disinfectant to regularly wipe down high-touch areas such as door handles, counters, kiosks and other hard surfaces. Employees are also
following social distancing guidelines and best practices, which are being reinforced through signage at all locations for employee and
customer safety.

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Solution Updates
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Ricoh (Japan) launches a new industrial inkjet print head RICOH TH5241
9
Ricoh Company, Ltd. announced the launch of a new industrial inkjet print head RICOH TH5241. The new print head is the first Ricoh print head that
uses a thin film piezo actuator. It is one of the new RICOH TH industrial inkjet print head series and joins the already successful lineup of RICOH
MH/RICOH GH series print heads. By using MEMS*2 technology, Ricoh's unique design means the RICOH TH5241 is a compact print head with 320
× 4 rows of 1,280 nozzles*3. In addition, high-definition printing of up to 1200 dpi can be achieved by jetting fine droplets. Also, ink paths for each
nozzle row are isolated, enabling a single print head to jet up to four ink colors. The print head has compatibility with all ink types including UV, solvent,
and aqueous and can be used for various industrial applications such as sign graphics, textiles and labels. In addition, as the print head is compact yet
combines durability with stable jetting, it can easily be used in different kinds of printing systems and will help customers easily develop their own
printing systems. In the industrial printing market, there is an increasing demand to meet a variety of customer needs for sign graphics and textiles such
as smaller run sizes and shorter delivery times. This has resulted in the rapid digitalization of industrial printing which can deliver greater flexibility and
productivity. It has also seen increasing demand for inkjet print heads that enable high-resolution printing and even higher productivity.

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Solution Updates
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Epson (Japan) Applies Dry Fiber Technology to Manufacture Face Masks
10
Seiko Epson Corporation will apply its original Dry Fiber technology to manufacture face masks for its employees in Japan. The masks will be
made not from used paper, but from functional fibers and will be manufactured at the company's Kanbayashi and Suwa Minami Plants in Nagano,
Japan, where the majority of its domestic employees are located. Epson expects to begin manufacturing the masks from the end of May. The
company does not currently plan to manufacture the masks for sale. Epson is a global technology leader dedicated to becoming indispensable to
society by connecting people, things and information with its original efficient, compact and precision technologies. The company is focused on
driving innovations and exceeding customer expectations in inkjet, visual communications, wearables and robotics. Epson is proud of its
contributions to realizing a sustainable society and its ongoing efforts to realizing the United Nations' Sustainable Development Goals. These
masks respond to growing demand for face masks for protection against the novel COVID-19. Manufacturing the masks in-house will allow Epson
to donate 100,000 surgical masks it had purchased as part of its business continuity plan to local authorities and medical institutions in Nagano,
where needs for personal protective equipment have been expanding rapidly.

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Solution Updates
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Sodexo (France) announces a new Medical Advisory Council to support the
development of new protocols and standards
11
Sodexo’s Medical Advisory Council will provide technical guidance and validation on continually evolving and quickly emerging
health & safety protocols for services, as well as the ways Sodexo engages with people and encourages safe behaviors. In addition,
the Council will provide the latest information to ensure agile adoption of best practices, aligned with local requirements. Operating
as a governance body, the Council will be comprised of experts from around the world in epidemiology, family medicine, nutrition,
occupational health and behavioral health, as well as pandemic planning and operations. With health and safety as an absolute
priority, Sodexo, World Leader in Quality of Life Services, announces its clinically-informed approach to the development of new
protocols and standards, including COVID-19 related services delivered worldwide, supported by the new Sodexo Medical Advisory
Council.

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Solution Updates
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Pioneering Deliver on Demand shopping service launched at Stockland centres
(Australia)
12
Pioneering Deliver on Demand shopping service launched at Stockland centres. Deliver on Demand is an online marketplace that
offers more convenience and choice, faster and with more personalization. The unique app-based service connects people with local
retailers at a Stockland centre, allowing them to order items from multiple shops on a single platform. The service pilot has now
launched at Stockland Burleigh Heads and Stockland Townsville in Queensland, as well as Stockland Balgowlah in New South
Wales. One of the main points of difference with DOD is that customers can create ‘custom orders’ where they can ask their personal
shopper to pick up items that are not included on the list, such as clothing or beauty. Customers can create an account online or
download the user-friendly app, and complete their online shopping in just a few short steps. *This service is competitively priced,
with the customer paying a set fee of just $12.50 for a multiple-store shopping service delivered to their door.

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Rewards & Recognition Updates

R & R Updates
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Alexandria Real Estate Equities, Inc. (USA) Earns Third Consecutive and Fifth Overall
Nareit Gold Investor Care Award for Excellence in Communications and Reporting
13
Alexandria Real Estate Equities, Inc., an urban office REIT and the first, longest-tenured and pioneering owner, operator and developer uniquely
focused on collaborative life science, technology and agtech campuses in AAA innovation cluster locations, announced that it has received the
2020 Nareit Gold Investor CARE Award in the Large Cap Equity REIT category for superior shareholder communications and reporting. This
prestigious achievement the company's third consecutive Gold Investor CARE Award and its fifth award since 2015highlights Alexandria's
best-in-class operational transparency and reporting practices. Through its annual awards program, Nareit, the worldwide representative voice for
REITs and publicly traded real estate companies, honors exceptional organizations that most effectively interact with investors online, in writing
and through verbal communications, and that provide investors with the most comprehensive, clear and useful information in the most efficient
manner. Alexandria was chosen by an independent panel of judges including REIT analysts, portfolio managers and academics. Companies were
evaluated on the strength of their online presence, including ease of website navigability and availability of information; disclosures and
transparency with regard to SEC filings, as focused primarily on supplemental filings; and investor relations practices, including the quality of
earnings calls and the accessibility of management.
R&R Description

R & R Updates
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Chartis Names FIS (USA) as Category Leader for Credit Value Adjustment
Solutions
14
Financial technology leader FIS™ has been named a category leader for its credit risk analytics solutions by leading industry
research house Chartis Research. In its new report, “Technology Solutions for Credit Risk 2.0: Credit Risk Analytics, 2020,”
Chartis placed FIS in the “Category Leaders” section of the RiskTech Quadrant® for CVA solutions. Vendors are assessed
according to the completeness of their offerings as well as their market potential. FIS’ solutions were recognized as best-in-class
for asset class support, operational style coverage, simulation engine, scalability and sensitivity calculation. FIS is a leading
provider of technology solutions for merchants, banks and capital markets firms globally. their more than 55,000 people are
dedicated to advancing the way the world pays banks and invests by applying our scale, deep expertise and data-driven insights.
They help our clients use technology in innovative ways to solve business-critical challenges and deliver superior experiences for
their customers. Headquartered in Jacksonville, Florida, FIS is a Fortune 500® company and is a member of Standard & Poor’s
500® Index.
R&R Description

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Customer Success Updates

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Digital Realty (USA) and Ascenty to Enter Mexico
15
Digital Realty, a leading global provider of data center, collocation and interconnection solutions, and Ascenty, the leading provider
of data center services in Latin America and a Digital Realty and Brookfield Infrastructure joint venture company, announced Ascent
has reached agreement to build two new facilities in the state of Queretaro, Mexico anchored by long-term, U.S. dollar-denominated,
multi-megawatt agreements to support the growth of a leading global cloud provider. Both initial phases are scheduled for delivery
in 2021, and the two new facilities combined are expected to deliver up to 36 megawatts of total IT capacity upon full build out. The
new data centers will be interconnected via an underground dark fiber-optic network, providing access to networks, cloud, and
connectivity providers in a single, secure environment. The significant expansion of Platform DIGITAL™ across Latin America will
enable customers to rapidly scale digital transformation by deploying critical infrastructure with a leading global data center provider
at the heart of a growing community of interest in Mexico.
Description

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Digital Realty's Network Hub Solution (USA) to Support the Shadowserver
Foundation in Bolstering Internet Security
16
Digital Realty, a leading global provider of data center, colocation and interconnection solutions, announced it has reached an agreement with The
Shadowserver Foundation to support the foundation's data center infrastructure needs at Digital Realty's facility in Oakland, California. The
Shadowserver Foundation, a nonprofit security organization working to make the internet secure for everyone, launched a search for a data center
provider offering the footprint, connectivity and flexibility needed to support its growing collection, processing and analysis of critical internet
security data that helps businesses safeguard operations. By deploying The Shadow server Foundation's infrastructure using Network Hub on
Platform DIGITAL™, the foundation will be able to scale its business by optimizing network performance and interconnecting network traffic
flows to create centers of data exchange. Digital Realty's Oakland data center offers direct access to Silicon Valley and the ability to support
high-density deployments, providing agility and flexibility to enable customers to meet their growing data center requirements. With access to
over 60 networks within Digital Realty's Bay Area Connected Campus, the Oakland data center is ideally positioned to help The Shadowserver
Foundation streamline its data center network, providing flexibility to easily migrate its gear to a single location over time.
Description

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FIS (USA) Supports U.S. States and Territories in Providing Critical Lunch
Funding to Families of School-Age Children
17
Financial services technology leader FIS™ announced that it is supporting U.S. states and territories under the U.S. Government’s Families First
Corona virus Response Act to deliver needed lunch and food benefits to families of school-age children who have been impacted by school
closures due to the current health crisis. In addition to distributing electronic benefits transfer cards that can be used by participating families for
in-store or online grocery purchases, FIS is also providing processing and customer support services. Under the FFCRA, states and territories can
provide Pandemic Electronic Benefits Transfer payments to eligible families of school-age children who would otherwise be receiving lunch
benefits while in school. As a leading processor of state-administered EBT benefits programs, FIS is currently providing prepaid cards and
processing services to 16 states that have been approved to participate in the P-EBT program: Arizona, California, Colorado, Kansas, Missouri,
New Hampshire, New Mexico, North Carolina, North Dakota, Oregon, Rhode Island, Texas, Vermont, West Virginia, Wisconsin and Wyoming.
Additional states are set to come online in the coming weeks.
Description

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Partner Ecosystem Updates

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Center Parcs Partners With Bureau Veritas (France) in Committing To Labeling
Its 6 French Holiday Parks
18
Center Parcs is partnering with Bureau Veritas, a world leader in laboratory testing, inspection and certification services, to verify
compliance with safety, hygiene and cleaning requirements across its holiday parks in France. In terms of hygiene, societal measures
are increasingly strict. To implement a fast resumption of activity that ensures safety for all, Bureau Veritas, a world leader in
laboratory testing, inspection and certification services has put in place a common sanitary protocol that aims to reassure customers
and employees across all professions. The BUREAU VERITAS ‘SAFEGUARD’ label defines and assesses 10 criteria, including:
management's commitment to preventing the risk of contamination; the proper application of hygiene rules compliance; respect for
physical distancing requirements; respect of personal protective measures among team members and vis-à-vis the public;
management of customer payments; and proper surveillance and management of suspected or proven cases of contamination.
Description

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Experian India partners with Redington to further strengthen its decisioning &
analytics solutions for the BFSI industry
19
Experian, one of India’s leading data, analytics and decisioning companies announced a partnership with Redington, the largest IT software
and products distributor in India. This collaboration will further boost Experian’s commitment to help the Banking, Financial Services and
Insurance industry with innovative analytics and technology solutions to enable smarter and faster lending decisions. As part of this
partnership, Redington will distribute Experian’s PowerCurveTM suite of products in India to a wider range of customers through their
15000-strong partner network. Experian’s PowerCurveTM solutions help clients acquire customers, automate processing and decision,
increase revenue, and reduce acquisition costs and risks. Experian India will combine its expertise in decisions and analytics and leverage
Redington’s distribution network to enable a seamless flow of products and services to the BFSI industry including fraud detection, identity
verification and prudent decision making for their customers. Experian’s analytics and data driven solutions leverage proprietary algorithms
and tools to generate intelligent and actionable insights, making it easier to understand customers and their needs. The end-to end-solutions
enable the user to automate customer acquisition, improve persistency, help to up sell and prevent frauds with smarter claim management.
Description

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Hertz (USA) Partners with OneBlood to Help Ensure a Ready Blood Supply
20
Hertz announced it is partnering with Florida-based OneBlood, one of the largest not-for-profit blood centers in the country serving parts of the
southeastern United States, to host blood drives at Hertz locations in Florida and Georgia to help ensure a ready blood supply during the COVID-19
pandemic. Hertz, which is also headquartered in Florida, will provide $25 rental vouchers to all donors who give blood at 13 designated Hertz locations.
The U.S. Surgeon General and the FDA have stated that it remains safe to donate blood. All blood centers are regulated by the FDA and must follow
strict guidelines on how they operate. OneBlood meets all FDA guidelines and all team members follow strict safety protocols. In addition to receiving
a $25 voucher toward a rental for use at a Hertz neighborhood location nationwide, donors will receive a free OneBlood gift and wellness checkup.
Hertz, one of the most recognized brands in the world and currently ranked #1 in Customer Satisfaction by J.D. Power, has a long-standing legacy of
providing a fast and easy experience designed to make every journey special. It starts with top-rated vehicles to fit every traveler’s needs, delivered with
a caring touch and personalized services including its award-winning Hertz Gold plus Rewards loyalty program, Ultimate Choice, Hertz Fast Lane
powered by CLEAR, Mobile Wi-Fi, and more. Beyond car rental, Hertz is one of the top 10 sellers of pre-owned vehicles in the U.S. with more than
80 Hertz Car Sales retail locations nationwide.
Description

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COPERAMA and SGS (Switzerland) Partnership Helps Ensure Safe Business
Recovery for Hotels
21
Coperama and SGS have joined efforts to implement enhanced safety standards and disinfection protocols to allow hotel
establishments to reopen safely. Coperama, the first procurement platform for the hospitality sector, and SGS, the world’s leading
inspection, verification, testing and Certification Company, are pleased to announce their collaboration on a major hygiene
monitoring program. The program will check cleaning processes and disinfection efficiency for the majority of partner hotels
around the world. The goal is to carry out risk assessments based on enhanced hygiene measures to ensure maximum safety as
the hospitality sector returns to business. As the COVID-19 quarantine gradually de-escalates, it is expected that most hotels will
re-open. As a result, it is more important than ever for each company to ensure the health and safety of their workers, guests and
customers. Coperama is a purchasing hub dedicated to the hospitality sector and related industries in the 3* to 5* segment.
Description

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SGS (Switzerland) Joins Forces with Leading Biotech Reithera to Fast-Track Its
Single-Dose Covid-19 Vaccine
22
SGS has joined forces with leading European biotech company ReiThera to fast-track the development and production of a single-dose
COVID-19 vaccine. Italian Biotech ReiThera selected SGS to utilize its team of virology and molecular biology experts to conduct
microbiological biosafety and identity release testing at each key stage of the vaccine candidate's production. All testing will be undertaken
from its Biosafety Center of Excellence in Glasgow which recently benefited from a major expansion. The Center is fully equipped to test to
speed and scale, with increased capacity for testing cell banks for vaccines, gene and cell therapies, monoclonal antibodies and other protein
based biological medicines. The SGS team will employ a range of Good Manufacturing Practice investigations from molecular biology,
classical virology, transmission electron and other methodologies to ensure tests conform to national and international regulations. One of the
key methodologies used is nucleic acid technologies to detect specific viruses & other pathogens, at a sensitive limit of detection in
compliance with Health Regulatory Guidelines. These assays allow fast-track release testing of GMP batches for the rapid and continuous
supply of key vaccines like COVID-19.
Description

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SGS (Switzerland): ICC AOKPASS Global Partnership Champions Strict Privacy
Standards for Covid-19 Compliance in the Public Interest
23
International Chamber of Commerce and International SOS are now joined by SGS, the world’s leading inspection, verification, testing
and Certification Company, to ensure that strict privacy standards continue to protect personal health data in a post-COVID-19 world.
The partners are leading a growing international coalition using ICC AOKpass, a system enabling the trusted recognition of individuals’
COVID-19 compliance status while maintaining the highest levels of privacy preservation over user data. Public authorities and private
sector businesses seeking to drive COVID-19 recovery efforts are now balancing data privacy protections against the public health
interest. In this context, solutions have been proposed that rely on the centralized disclosure and recording of private health data to support
coordinated COVID-19 return-to-work strategies. However, such centralized proposals are already facing strong opposition in
jurisdictions with regulatory privacy protections. Development of ICC AOKpass balances the need for COVID-19 recovery efforts to be
supported by accurate and dynamic information relating to the compliance status of individual citizens, with individual rights to privacy
enshrined in law around the world.
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Sino Land (China) Joins the United Nations Global Compact as a Signatory
24
Sino Group is delighted to announce that Sino Land Company Limited joined the United Nations Global Compact as a Signatory in April 2020, standing
in collaboration with over 13,000 leading companies, organizations and governments to champion principled business to build a better community.
Launched in 2000, the UNGC is an international initiative aiming to align companies’ operations and strategies with the Ten Principles covering areas
including human rights, labor, environment and anti-corruption. It is the largest corporate sustainability initiative in the world with more than 10,000
companies and 3,000 non-business signatories from 160 countries. It guides and supports the global business community in advancing UN goals and
values through responsible corporate practices. By joining the UNGC, Sino Group reaffirms its commitment to operating in an environmentally
responsible manner and maintaining zero tolerance towards corruption. It also aligns its sustainability strategies with 15 United Nations Sustainable
Development Goals and reports progress to promote responsible business practices. In a continuous effort to drive sustainability, Sino Group has set a
target of reducing carbon emission by 16% by 2020 from 2012 level; the target has been achieved one year ahead of the schedule. The Group is also
taking concrete steps to reduce single-use plastic consumption by 50% by 2022 across the board. Thanks to support from our customers and staff, over
one million plastic bottles have been saved since the installation of 100 smart water stations in our hotels and malls in Hong Kong.
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Miscellaneous Updates

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CapitaLand (Singapore) ) to roll out enhanced COVID-19 safety measures at
its Singapore malls through innovative tech solutions
25
CapitaLand will be rolling out innovative tech solutions as part of stepping up precautionary measures at its shopping malls to ensure the safety and
well-being of shoppers, tenants and employees. High contact areas in all CapitaLand malls including lifts and lift buttons, door entrance buttons, handrails,
touch screens, toilet cubicles and basins, family rooms and customer service counters will progressively be coated with an anti-microbial disinfectant. Using
a technology researched and developed in Singapore, treated surfaces can guard against bacteria and virus for up to six months, compared with general
cleaning and disinfection which is effective only at the point of application. Complementing the anti-microbial coating, CapitaLand will continue to clean
and disinfect all high contact touch points at stepped up frequency of once every two to three hours. A first for Singapore malls, CapitaLand will introduce
disinfection floor mats at its malls from June 2020. Disinfection solution will be poured over the floormats, allowing shoppers’soles to be cleaned when they
step on the floormats. Thereafter, shoppers can dry their soles by stepping onto a runner mat. The floormats will be placed at key entrances and they will be
changed out and cleaned twice daily. CapitaLand will deploy autonomous UV disinfection robots after mall operating hours to conduct daily disinfection
of high shopper traffic floors. In June 2020, the robots will be introduced at the basement floors and level one of Tampines Mall and Bukit Panjang Plaza,
two high traffic malls identified by the authorities. They will be progressively rolled out at other CapitaLand malls.The robots will complement daily
disinfection routines carried out by cleaning crews.
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In Collaboration with Leading Telcos, Experian (Ireland) Helps Thousands of
COVID-19 impacted Consumers in Asia to Stay Connected
26
Experian, the world leader in information services, announced that it is working with its existing telco partners across Southeast Asia and the wider
region to better support subscribers digitally during this challenging period. Experian is actively collaborating with telcos to help them broaden
existing criteria to enable them to rapidly roll out extended offers to subscribers who have been impacted by the lockdown measures. As part of
the containment strategies of several countries, forced lockdowns and movement controls have disrupted livelihoods across the region, leaving
individuals and communities struggling as a result of the downstream impact on the economy. In particular, staying connected during movement
control restrictions have proven to be critical, allowing consumers to gain access to essential services like food supplies and in managing the
psychological effects of isolation, among other benefits. In a recent study from Sri Lanka, in-person mobile top-ups experienced spikes during
off-curfew hours, indicating that many subscribers risk infection from COVID-19 to continue to use their mobiles. Experian initiated
collaborations with its telco partners to change their current eligibility criteria as deployed through their existing Dynamic Airtime Advance
service. The subscriber benefits are manifold and include increased eligibility, data top-ups, promotion to non-active users and increase airtime
advance limits.
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SEGRO (UK) Centenary Fund delivers vital support to over 25,000 people
impacted by COVID-19 within a month of launching
27
SEGRO has enabled 51 charities to deliver vital projects which will support over 25,000 vulnerable people across the UK and Continental Europe through its Centenary Fund, just one month after its initial
launch. The fund, which was established to mark SEGRO’s 100th anniversary on 19 May, will see £10 million awarded to local community projects in the UK and Continental Europe over the next decade. Its
launch was brought forward and the plans revised to enable the majority for the first year’s funding to provide urgent support to members of the community who are particularly vulnerable to the impacts of
COVID-19. In the UK, SEGRO has partnered with Community Foundations in London, Berkshire, Coventry and Warwickshire, North West Leicestershire, Northampton shire and Hertfordshire to identify
charities which are delivering immediate and meaningful support projects to those disproportionally affected by the COVID-19 pandemic. So far across all the company’s geographic regions, 51 charities have
been allocated funding, helping more than 25,000 vulnerable people.
These include:
• Citizens Advice Bureau Camden and Hounslow – Providing advice to vulnerable individuals whilst social distancing in place
• Tiny Toes Tiny Feet – Delivering free baby essentials, such as nappies, wipes and baby formula during the pandemic to families who have escaped domestic violence or suffer severe financial difficulty
• SHOC, Berkshire – Cooking of meals and delivery of supplies to rough sleepers
• Vineyard Community Church, Northamptonshire – Provision of food for children who normally receive free school lunches
• CHEXS, Hertfordshire – Creation of a new food bank to help families in need
• Hospice Hope, Leicestershire – Support for people with life-limiting conditions unable to receive visits from their usual carers
• The Enterprise Club for Disabled People, Warwickshire – Provision of a telephone befriending service for individuals experiencing isolation
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Sodexo (France) launches "rise with Sodexo", a global program to support
organizations in their adaptation to the new normal
28
Sodexo, World Leader in Quality of Life services announced the global launch of "rise with Sodexo", a program intended for its
clients to meet the health, operational and confidence challenges as a result of the worldwide global COVID-19 pandemic. As many
countries emerge progressively from confinement, employees expect to feel safe within the workplace and cared for when remote
working, and consumers want to make sure they can count on the companies they trust to adopt the highest Health & Safety standards.
In this context, convinced the value of our expertise and services, and our commitment in Corporate Responsibility are essential to
regain trust in this extremely volatile environment, Sodexo developed “rise with Sodexo” to help our clients resume, adapt and thrive
each day with a comprehensive range of essential and innovative services. Drawing on lessons learned from our support for
businesses based in China during the restart of their activities, Sodexo teams and experts have identified the new needs of clients and
employees from all sectors of activity.
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Two Harbors Investment Corp. (USA) Announces Details Pertaining to the
2020 Virtual Annual Meeting of Stockholders
29
Two Harbors Investment Corp., a leading mortgage real estate investment trust announced log in details for its 2020 Virtual Annual Meeting of
Stockholders, to be held on May 21, 2020, beginning at 10 a.m. Eastern Daylight Time. Stockholders can attend the virtual annual meeting via the
internet at http://www.virtualshareholdermeeting.com/TWO2020. Stockholders of record as of the close of business on March 27, 2020 will be
eligible to vote their shares and submit questions electronically in advance of and during the virtual annual meeting by using the 16-digit control
number included in the notice of internet availability of the proxy materials, on their individual proxy card or on the voting instruction form
accompanying these proxy materials to attend the annual meeting. We recommend that stockholders log in at least fifteen minutes before the
meeting to ensure they are logged in when the meeting starts. A replay of the meeting will be available for one year following the meeting date.
Two Harbors Investment Corp., a Maryland corporation, is a real estate investment trust that invests in residential mortgage-backed securities,
mortgage servicing rights and other financial assets. Two Harbors is headquartered in New York, New York, and is externally managed and advised
by PRCM Advisers LLC, a wholly owned subsidiary of Pine River Capital Management L.P.
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