T-Byte Digital customer experience

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T-Bytes
Digital Customer Experience
December Edition 2019
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Table of Contents
1. Financial, M & A Updates..................................................................................................................................1
2. Solution Updates................................................................................................................................................11
3. Rewards and Recognition Updates..................................................................................................................31
4. Customer Success Updates...............................................................................................................................52
5. Partnership Ecosystem Updates......................................................................................................................65
6. Miscellaneous Updates.....................................................................................................................................87
7. Event Updates...................................................................................................................................................89

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Financial, M & A Updates
Digital Customer Expierence Industry

Financial, M&A Updates
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Acquia to Acquire AgilOne to Deliver Powerful Customer
Experiences
Acquia announced that it has signed a definitive agreement to acquire AgilOne, the
leading customer data platform (CDP) for enterprises, to further deliver on its vision of
providing open digital experiences. AgilOne brings valuable new capabilities to
Acquia’s Open Digital Experience Platform, which harnesses the power of customer
data and artificial intelligence (AI) to understand, acquire, and engage with customers.
Providing a single view of the customer, AgilOne helps marketers see immediate value
through personal experiences across every channel. The AgilOne CDP brings customer
data from online and offline technology platforms together into a single system of
record, so enterprise-scale brands can build better customer relationships and increase
customer lifetime value. Using machine learning to unify, cleanse and enrich
customers’ data, marketers can build more effective segments and optimize the timing
and targeting of campaigns across a variety of customer touchpoints (including email,
SMS, website, mobile, and more). Analytics and reporting capabilities ensure that
marketers can quickly measure the effectiveness of their campaigns. Acquia is
committed to delivering a set of capabilities designed to address the needs of marketers
- not just Drupal developers. Powerful built-in identity resolution unifies data into a
single profile that serves as a single source of truth for analysis and personalization
campaigns across all points of engagement, while cleansing data and eliminating
duplicate or inaccurate records. Teams can bring their own machine learning models,
choose from AgilOne’ pre-built models to automate segmentation efforts, or configure
business-specific customization into their pre-built models, which are then accessible
across the entire platform. This creates business goal-based categories for customer
segments.
Executive Commentary
“Marketers are demanding more flexibility and control over the tools they use for
the customer experience. Unfortunately, many of these legacy tools are costly, lack
real-time interactions and modern APIs, and lock data into silos where it’s
inaccessible to other applications,” said Acquia’s co-founder, CTO, and chairman.
“Built on open source technology, AgilOne and Acquia together will bring in data
from any third-party system via open APIs, making it much easier for marketers to
gain this single view of the customer and deliver better, more relevant customer
experiences and analytics across every channel.”
Description
1

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Cloudera Reports Third Quarter Fiscal Year 2020 Financial
Results
• Total revenue for the third quarter was $198.3 million, and subscription revenue was $166.9
million. Annualized Recurring Revenue grew 13% year-over-year.
• GAAP loss from operations for the third quarter of fiscal 2020 was $82.5 million, compared to
a GAAP loss from operations of $25.7 million for the third quarter of fiscal 2019.
• Non-GAAP loss from operations for the third quarter of fiscal 2020 was $8.2 million,
compared to a non-GAAP loss from operations of $3.1 million for the third quarter of fiscal
2019.
• Operating cash flow for the third quarter of fiscal 2020, which includes $6.1 million of
merger-related payments, was negative $5.9 million, compared to operating cash flow of
negative $6.8 million for the third quarter of fiscal 2019.
• GAAP net loss per share for the third quarter of fiscal 2020 was $0.29 per share, based on
weighted-average shares outstanding of 283.3 million shares, compared to a GAAP net loss per
share of $0.17 per share for the third quarter of fiscal 2019, based on weighted-average shares
outstanding of 152.2 million shares. See financial statement tables below for additional
information regarding historical and forward-looking stock-based compensation expense and
shares outstanding.
• Non-GAAP net loss per share for the third quarter of fiscal 2020 was $0.03 per share, based
on weighted-average shares outstanding of 283.3 million shares, compared to a non-GAAP net
loss per share of $0.02 per share for the third quarter of fiscal 2019, based on weighted-average
shares outstanding of 152.2 million shares.
"I am pleased to report that we executed well in Q3, building on the positive momentum
generated in Q2. We delivered strong operating and financial results across the board and
launched the Cloudera Data Platform to a great reception from customers, partners and
industry analysts," said Chairman of the board and interim chief executive officer,
Cloudera. "Customers now have a highly competitive set of cloud-native services from
Cloudera, and we've made hybrid cloud data management and analytics a reality via the
industry's first enterprise data cloud."
Description
2

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Adobe Reports Fourth Quarter and Fiscal Year Results 2019
Fourth Quarter Fiscal Year 2019 Financial Highlights:
• Adobe achieved record quarterly revenue of $2.99 billion in its fourth quarter of
fiscal year 2019, which represents 21 percent year-over-year growth. Diluted
earnings per share was $1.74 on a GAAP-basis, and $2.29 on a non-GAAP basis.
• Digital Media segment revenue was $2.08 billion, which represents 22 percent
year-over-year growth. Creative revenue grew to $1.74 billion and Document Cloud
revenue was $339 million. Digital Media Annualized Recurring Revenue (“ARR”)
grew to $8.40 billion exiting the quarter, a quarter-over-quarter increase of $539
million. Creative ARR grew to $7.31 billion, and Document Cloud ARR grew to
$1.09 billion.
• Digital Experience segment revenue was $859 million, representing 24 percent
year-over-year growth.
• GAAP operating income in the fourth quarter was $970 million, and non-GAAP
operating income was $1.27 billion. GAAP net income was $852 million, and
non-GAAP net income was $1.12 billion.
• Cash flow from operations was a record $1.38 billion.
• Remaining Performance Obligation was $9.82 billion, a quarter-over-quarter
increase of $1.05 billion.
• Adobe repurchased approximately 2.8 million shares during the quarter.
“Adobe delivered another year of strong revenue growth and expanding
profitability resulting in record earnings," said Executive vice president and
CFO, Adobe. “We are bullish about our opportunities and our ability to continue
to deliver strong top- and bottom-line growth."
Description
3

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CORRECTION - Domo Announces Fiscal 2020 Third Quarter
Financial Results
• Total revenue was $44.8 million, an increase of 22% year over year
• Subscription revenue was $37.8 million, an increase of 24% year over year
• Subscription revenue represented 85% of total revenue
• Billings were $44.4 million or 15% year-over-year growth
• Net cash used in operating activities was $19.5 million, an improvement of 36% year over
year
• Adjusted net cash used in operating activities was $16.2 million, an improvement of 47%
year over year
• Subscription gross margin was 76%, an improvement of 3 percentage points from Q3
FY19
• GAAP operating margin improved by 22 percentage points year over year
• Non-GAAP operating margin improved by 21 percentage points year over year
• GAAP operating expenses increased 6% year over year
• Non-GAAP operating expenses increased 5% year over year
• GAAP net loss was $29.1 million, and GAAP net loss per share was $1.05, based on 27.6
million weighted-average shares outstanding
• Non-GAAP net loss was $23.6 million, and non-GAAP net loss per share was $0.85,
based on 27.6 million weighted-average shares outstanding
• Cash, cash equivalents and short-term investments were $115.9 million as of October 31,
2019
“I am very pleased with our 24% subscription revenue growth and our execution in Q3,
closing several of the largest deals in company history. We provide a differentiated
solution that helps customers quickly, easily and securely put data to work at scale,”
said, Domo founder and CEO. “In Q3, we were once again able to make meaningful
progress on reducing our cash burn, coming in well ahead of our guidance. Consistent
with our previous statements, we remain committed to achieving cash flow positive
status with the cash on our balance sheet and continue to be optimistic about the
opportunity in front of us.”
Description
4

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Atos acquires Google Cloud Premier Partner Maven Wave
Atos, a global leader in digital transformation, announced an agreement to
acquire Maven Wave, a U.S.-based business and technology consulting firm
specialized in delivering digital transformation solutions for large enterprises.
The company is a leading Google Cloud Premier Partner with eight Cloud
Partner Specializations and recognized as the Google Cloud North America
Services Partner of the year in both 2018 and 2019. The purchase embeds
Maven Wave’s strengths in building digital solutions using cloud-based
applications, data analytics and machine learning in hybrid and multi-cloud
platforms with Atos’ proven leadership in Hybrid Cloud, SAP HANA,
Application Modernization and Transformation, Digital Workplace, IoT and
Analytics. Headquartered in Chicago, Maven Wave has grown to more than 330
employees and will generate approximately $130m revenues in 2019. The firm
was recognized by Consulting Magazine as one of the fastest growing
consulting firms in North America. Maven Wave was also named one of the
2019 Best Workplaces in Consulting and Professional Services by Great Place to
Work and Fortune Magazine. The company holds eight Google Cloud Partner
Specializations in Data Analytics, Machine Learning, Cloud Migration,
Application Development, Infrastructure, Location-based Services, Enterprise
Collaboration and Marketing Analytics.
“The acquisition of Maven Wave, coupled with the capabilities from our
Syntel acquisition in 2018, strengthens our global leadership position
delivering Google Cloud solutions. Further, as the company’s largest region,
Atos North America now has a potent combination to further accelerate the
transformation of its business as we deepen the development and delivery
speed of digital services for our customers. Atos will also allow Maven
Wave to extend its excellence into Europe and other regions of the Group.
Finally, Maven Wave perfectly represents the company’s acquisition
strategy, by reinforcing a key expertise of the Group to serve its organic
growth acceleration,” said Atos CEO.
Description
5

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Medallia Reports Record Third Quarter Fiscal 2020 Financial
Results
• Total Revenue for the quarter was $103.1 million, an increase of 27%
from the same period last year. Subscription revenue was $79.7 million, an
increase of 26% from the same period last year.
• Loss from operations for the quarter was $41.7 million, compared to loss
from operations of $16.5 million in the same period last year. Non-GAAP
loss from operations for the third quarter was $2.0 million, compared to a
non-GAAP loss from operations of $8.8 million in the same period last
year.
• Net loss for the quarter was $39.6 million, or ($0.31) per share, basic and
diluted, compared to net loss of $16.6 million, or ($0.60) per share, basic
and diluted, in the same period last year. Non-GAAP net loss was
$932,000, or ($0.01) per share, basic and diluted, compared to non-GAAP
net loss of $9.0 million, or ($0.33) per share, basic and diluted, in the
same period last year.
• Cash, cash equivalents and marketable securities were $319.3 million as
of October 31, 2019.
“I am very pleased with the momentum in our business that has carried
into the fourth quarter. During the third quarter, we crossed the $100
million quarterly revenue milestone, added many more marquee
customers and grew our year-over-year subscription and total
revenue,” commented President and CEO, Medallia. “New signings
included Amadeus, American Axle & Manufacturing, Inc., Amtrak,
Hard Rock Cafe, Pizza Hut and Softbank.”
Description
6

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Sprinklr Acquires Nanigans’ Social Advertising Business
Sprinklr, the world’s first Unified Front Office for Modern Channels,
announced that it has acquired Nanigans’ social advertising business.
Nanigans’ social advertising business is a perfect complement to what
Sprinklr has been building for the past decade – one platform for
customer experience management. With this transaction, Sprinklr is
now the definitive powerhouse in performance and brand social
advertising, managing more than $1.5 billion of annualized ad spend
across major social channels including Facebook, Instagram and
Twitter. Brands with complex governance, compliance and analytics
requirements can rely on Sprinklr Modern Advertising to help them
reduce risk, cut costs, and quickly increase return on ad spend. This
acquisition reinforces Sprinklr’s mission to define and lead the
customer experience management industry with the world’s first
Unified Front Office, which helps brands manage every
customer-facing function – marketing, advertising, research, care, and
social engagement.
“Social channels, with their ability to micro-target and personalize
advertising, are quickly emerging as the preferred destination for
performance advertisers,” said CEO & Founder, Sprinklr.
“Sprinklr’s acquisition of Nangians’ social advertising business will
enhance our Modern Advertising product while also helping brands
reduce the number of point solutions in their MarTech stack. With
Sprinklr’s Unified Front Office, brands will have a single platform
for all their social advertising, marketing, customer care, research,
and engagement needs.”
Description
7

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Syncsort Completes Acquisition of the Pitney Bowes Software and
Data Business
Syncsort closed the acquisition of the Pitney Bowes software and data
business, creating a powerhouse data management software company with
more than 11,000 enterprise customers, $600 million in revenue and 2,000
employees worldwide. The new company brings an unmatched combination
of scale, agility and breadth of portfolio to empower leading enterprises to
gain a competitive advantage from their data. The combined portfolio brings
together best-in-class capabilities in location Intelligence, data enrichment,
customer information management and engagement solutions with powerful
data integration and optimization software. These end-to-end capabilities will
empower enterprises to overcome ever-increasing challenges around the
integrity of their data so that their IT and business operations can easily
integrate, enrich and improve data assets to maximize insights. The
transaction is backed by affiliates of Centerbridge Partners, L.P. and
Clearlake Capital Group, L.P. Debt commitments were provided by Jefferies
Finance LLC, Credit Suisse, Golub Capital LLC, Barclays Bank PLC,
Deutsche Bank AG, SunTrust Bank and UBS AG Antares Capital LP. Credit
Suisse and Jefferies LLC served as financial advisors to Syncsort. Simpson
Thacher & Bartlett LLP served as legal counsel to Syncsort.
“Enterprises everywhere are striving to increase their competitiveness
through the strategic use of data. To do this successfully and expand the
boundaries of insight, organizations must invest in next-generation
technologies like cloud, streaming and machine learning, while
simultaneously leveraging and modernizing decades of investment in
traditional data infrastructure,” said CEO, Syncsort. “With the
combination of Syncsort and Pitney Bowes software and data, we are
creating a new company that is laser focused on helping enterprises
advance their use of data through unparalleled expertise across data
domains, disciplines and platforms. As one of the largest data
management software companies in the world, our increased scale allows
us to expand the scope of partnership with customers so that they can
maximize the value of all their data.”
Description
8

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Splunk Brings Data Everywhere With Accelerated Global
Growth
Splunk Inc., provider of the Data-to-Everything Platform, announced that the company is
expanding its global footprint to 11 global innovation hubs in locations spanning Canada,
Poland, Singapore, the United Kingdom and the United States. Driven by Splunk’s
accelerated growth across IT, Security and business operations, along with the
ever-growing surge of organizations transforming data into doing, Splunk’s global
expansions have added over 1,000 jobs to its existing 5,000 worldwide employee count.
Splunk’s recent acquisitions of SignalFX, Omnition and Streamlio also lend to Splunk’s
expansion strategy, bringing increased talent and innovation to Splunk. Splunk is
experiencing continued growth in both its San Francisco headquarters and San Jose
campuses. Both innovation hubs will be expanding into new buildings directly adjacent to
the existing offices. Splunk’s San Francisco office is moving back into 250 Brannan Street,
totaling 100,850 square feet of additional space to grow Splunk’s talent pool in all sectors.
Splunk’s San Jose office is adding 700 Santana Row, creating 301,019 square feet of new
space for Splunk’s urban campus to grow in the community. Splunk is committed to
growing its international workforce and is also constantly investing in its current
employees as well. Splunk has a multitude of programs targeted toward increasing
employees’ skill-sets, experiences and careers. Some of these include formal mentorship
programs, informal channels of communication and collaboration, affinity groups,
educational training through LinkedIn Learning, reimbursement programs for external
education efforts and more.
“Splunk is helping organizations around the world solve their toughest IT, security and
business challenges with the power of data. As the growth of data continues to
accelerate, so does the demand for Splunkers who can help our customers turn data into
doing,” said President and CEO, Splunk. “Splunk’s focused global expansion speaks to
the company’s continued momentum, as we help customers around the world bring
Data-to-Everything.”
Description
9

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Yext, Inc. Announces Third Quarter Fiscal 2020 Results
• Revenue of $76.4 million, a 30% increase as compared to the $58.6 million reported in the third quarter fiscal
2019.
• Gross Profit of $56.0 million, a 28% increase as compared to the $43.7 million reported in the third quarter
fiscal 2019. Gross margin of 73.3% as compared to 74.6% reported in third quarter fiscal 2019.
• Net loss of $42.7 million increased 86% as compared to the $22.9 million net loss in third quarter fiscal 2019.
The increased loss was driven primarily by higher operating expenses, due to an overall increase in headcount
as well as the impact of new lease arrangements, including New York, NY.
• Non-GAAP net loss of $21.6 million increased 116% as compared to the $10.0 million non-GAAP net loss in
the third quarter fiscal 2019. The increase in non-GAAP net loss was primarily attributable to the higher
operating expenses as described above.
• Net loss per share of $0.38 in the third quarter of fiscal 2020 compared to a net loss per share of $0.23 in the
third quarter of fiscal 2019.
• Non-GAAP net loss per share of $0.19 in the third quarter of fiscal 2020 compared to a non-GAAP net loss
per share of $0.10 in the third quarter of fiscal 2019.
• Net loss per share and non-GAAP net loss per share were based on 113.5 million weighted-average basic
shares outstanding for the third quarter of fiscal 2020 and 99.6 million weighted-average basic shares
outstanding for the third quarter of fiscal 2019.
• Balance Sheet: Cash and cash equivalents of $244.8 million as of October 31, 2019. Unearned revenue of
$107.5 million as of October 31, 2019, increased $26.3 million from $81.2 million at October 31, 2018.
• Remaining Performance Obligations (“RPO”): RPO as of October 31, 2019 was $251.8 million, with $237.5
million expected to be recognized over the next 24 months and the balance to be recognized thereafter. RPO
does not include amounts under contracts subject to certain accounting exclusions.
• Cash Flow: Net cash used by operating activities for the third quarter of fiscal 2020 was $31.8 million, as
compared to net cash used by operating activities of $22.6 million in the same period of fiscal 2019.
“We successfully launched Yext Answers during the quarter, introducing the next chapter of our mission of
putting the truth online. This modern site search platform, built upon our data knowledge graph containing
over 259 million facts about our customers, expands the Yext market opportunity from one of businesses
with physical locations to any business with a website,” said Founder and Chief Executive Officer of Yext.
“Brands across multiple industries have transformed their websites with Answers during its beta period,
including BBVA USA, Three Mobile, and IHA.”
Description
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Solutions Updates

Solution Updates
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Work management platform Asana launches new automation tools
11
Solution Description
Work management platform Asana announced the launch of a new feature that will take the work out of some of the
most mundane and repetitive tasks on its platform. Asana Automation, as the new feature is called, allows users to
create their own “if this then that” rules, but also features a new voice transcription service, as well as an OCR tool
and new smart templates that integrate some of the service’s machine learning smarts. The new OCR and
transcription services, which are now available in Asana’s iPhone app, are pretty self-explanatory. They make it
easier to capture what was said in a meeting or written on a whiteboard, which users can then assign to a given task
in Asana.Smart project templates, too, take some of the grunt work out of using Asana. “Now when using a template,
such as an event plan or campaign launch, a complete workback schedule can be instantly layered on,” the company
explains. “When a conflict arises between task deadlines, Asana will automatically correct, enabling teams to spend
less time setting up projects and workflows, and more time getting work done.”

Solution Updates
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Databricks fuels wejo’s ambition to create a mobility data ecosystem
12
Databricks, the leader in unified data analytics, announced a new customer, wejo Ltd, the mobility data ecosystem pioneer. wejo will use
Databricks’ Unified Data Analytics Platform to empower data-driven decisions throughout the lifecycle of data ingestion, engineering, data
science and business analytics. wejo can now more effectively meet the growing data challenges resulting from the increase of connected
vehicles and deliver data-driven insights demanded by car manufacturers, mobility service providers, and other public or private sector
organisations. wejo organises historical and real-time vehicle data to deliver insights that significantly improve the road experience of drivers,
owners and riders. To date, wejo has curated over 140 billion miles of data and expects to have 17 million cars on its platform by the end of the
year. It processes more than 15 billion data points every day and counting. In the UK, 98% of all new vehicles registered will be connected by
2025 and by 2023 worldwide sales of connected cars will reach 72.5 million units or almost 69% of all passenger vehicles sold, up from 24
million units in 2015. The global connected vehicle market was valued at $63 billion in 2017, and is forecast to increase to $225 billion by 2025,
growing at a CAGR of 17.1% from 2018 to 2025. wejo is creating a mobility data ecosystem to transform the way we live, work and travel. We
partner with automotive manufacturers to organise the rich streams of data from connected vehicles. We process, normalise and enhance this
data, making it simple and safe to access. This data is licenced to ethical, like-minded businesses – from traffic analysts to parking app
developers, smart city planners to governments – who share our goal of making traffic congestion, pollution and road incidents a thing of the
past. wejo will have 17 million cars on its platform by the end of the year, providing unrivalled insights on traffic, journey times, driving trends
and behaviours.

Solution Updates
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Introducing DataStax Luna, Enterprise Support for Apache Cassandra
13
DataStax announced DataStax Luna, subscription-based support for open source Cassandra. The new DataStax
offering supports the fast growing adoption of Apache Cassandra™ by enterprises across every industry. According
to the popular site DB-Engines, Cassandra is used by 40% of the Fortune 100 and continues to gain popularity.
DataStax is the logical choice to offer this service with over 10 years working on the world's largest Cassandra
implementations and hundreds of customers running mission-critical Cassandra apps, as the largest contributor to
open source Cassandra, and pioneering advances that extend the power of Cassandra for the unique needs of the
enterprise. DataStax Luna addresses these needs and is available today via a self-service website. Both Basic and
Enterprise tiers include: a yearly subscription, and free Cassandra education with access to community forums,
events and more. DataStax helps companies compete in a rapidly changing world where expectations are high and
new innovations happen daily. DataStax is an experienced partner in on-premises, hybrid, and multi-cloud
deployments and offers a suite of distributed data management products and cloud services. We make it easy for
enterprises to deliver killer apps that crush the competition.

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Delphix Announces Support for Google Cloud Platform
14
Delphix, the company helping enterprises accelerate innovation through DataOps, announced support for Google Cloud
Platform (GCP) with the latest release of the company’s flagship product, the Delphix Dynamic Data Platform (DDDP)
v.6.0. This offering means customers can now leverage the powerful combination of GCP’s infrastructure and Delphix’s
platform to rapidly deliver secure data from any database and grow their business in today's complex, multi-cloud
environment. The Delphix platform reduces test data wait times for GCP users and accelerates application release
cadence, making effective data transformation possible across the enterprise. As more enterprises move their workloads
to GCP, for speed and agility, they will need to manage and deliver data with a similar level of speed and automation.
The emergence of DataOps as an organizational approach comes in direct response to the critical need for improved
agility, velocity, quality, and reliability of data within the software development lifecycle. The DDDP makes rapid data
provisioning possible with continuous synchronization across landscapes, no matter where data resides. Delphix’s
mission is to empower businesses to accelerate innovation through data. In a world where every company is becoming a
data company, the Delphix Dynamic Data Platform gives teams self-service access to secure, personal data
environments to fuel application development, analytics, and AI while also minimizing data risk.

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Delphix Unveils Delphix 6.0, Launches Industry’s First DataOps Marketplace
15
Delphix, the company helping enterprises accelerate innovation through DataOps, announced the availability of the latest release of their flagship
product that includes a host of new openness and extensibility capabilities aimed at fueling rapid application development for enterprises. With the
ability to rapidly deliver secure data from any database in cloud and hybrid cloud environments, the Delphix Dynamic Data Platform (DDDP) v.6.0
eliminates test data wait times and significantly accelerates application release cadence. The company also announced the release of the new DataOps
Marketplace, a first-of-its-kind destination for data teams to easily integrate any and all data sources with DevOps tools, cloud platforms, and other
parts of the software development lifecycle (SDLC). Effective digital transformation requires competency not just in developing software quickly
and reliably, but also delivering and securing data across the enterprise. While most organizations have embraced DevOps to improve agility,
velocity, quality, and reliability in software development, digital transformation leaders are waking up to the need for DataOps to address similar data
challenges. Besides helping accelerate business insights, many organizations are finding that effective DataOps is critical for rapid application
development and software delivery in an increasingly complex world.
Highlights of the Delphix 6.0 Platform include:
• Support for Google Cloud: Enables enterprises to deploy Delphix on the Google Cloud Platform, in addition to existing support for Amazon Web
Services and Microsoft Azure.
• Virtualization SDK: Provides the unique ability to develop plugins for any data source.
• Extensible Masking: Enables partners to create tailored masking solutions as enterprises look to extend Delphix to mask a broader set of data,
databases, files and integrated systems that are used with their applications.

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DigiCert Launches CT Log Monitoring, Now Available in Secure Site Pro
16
DigiCert, Inc., the world’s leading provider of TLS/SSL, IoT and PKI solutions, released a new CT log monitoring service for advanced
brand protection. The service is available in DigiCert Secure Site Pro, the first TLS product to offer CT log monitoring along with other
industry-leading features such as DigiCert’s recently unveiled post-quantum computing (PQC) test kit. Secure Site Pro’s CT log monitoring
service will help companies protect their brands from online fraud. Logging and monitoring the issuance of TLS certificates via CT log
monitoring is quickly becoming mandatory for protecting government agencies and large organizations, said DigiCert Chief of Product
Jeremy Rowley. CT log monitoring helps enterprises
• gain visibility of every domain with global monitoring and tracking against multiple CT logs,
• cut down on time and effort by using automated checks for non-compliant certificates, and
• ensure every domain is trusted, with full oversight of which authority issues each certificate.
All Secure Site Pro certificates come with access to the award-winning DigiCert CertCentral management platform, which features
automation solutions such as ACME, SCEP, EST and GraphQL protocols, to handle certificate issuance, installation, discovery, renewal,
revocation, remediation and other tasks. CertCentral also supports multiple orchestration layers. Other unique premium features of Secure
Site Pro certificates include priority support and validation, a $2 million warranty, and the most recognized trust marks in the world: the
Norton Seal and the DigiCert Seal.

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Verizon, Domo, and Amazon Web Services to Demonstrate New Enterprise-Strength
Asset Tracking Solution at AWS re:Invent 2019
17
Verizon and Domo announced that they will demonstrate a new data-to-outcome, enterprise-grade Internet of Things
(IoT) Asset Tracking solution with Amazon Web Services (AWS) at AWS re:Invent 2019. This new solution is designed
to quickly, easily, and securely put IoT data into the hands of customers, helping them make more timely decisions and
optimize their operations. This solution combines three components that work together out of the box: Verizon’s LTE
Critical Asset Sensor (CAS); AWS IoT Core, a managed cloud service that lets connected devices easily and securely
interact with cloud applications and other devices; and Domo’s Asset Tracking Application. It is ideal for customers in
industries like utilities, construction, logistics and manufacturing, where knowing the state and location of assets is
crucial to operations. The combined solution can ingest and store large amounts of IoT data, combine it with data from
other parts of the business, and then apply sophisticated data science and analysis to set up alerts and deliver key
insights to decision makers. In addition, it eliminates the time, cost and complexity of cobbling together a traditional
asset tracking solution from scratch. Domo’s mission is to be the operating system for business, digitally connecting all
your people, your data and your systems, empowering them to collaborate better, make better decisions and be more
efficient, right from their phones.

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Informatica Launches Industry’s Most Comprehensive Data Engineering Solution to Address
Critical Gap in Enterprise AI, Machine Learning and Analytics Initiatives
18
Informatica®, the enterprise cloud data management leader, announced the launch of the Informatica Data Engineering solution, which provides the
complete suite of tools data engineers need to deliver clean, reliable, trusted, and accessible data for enterprise AI, machine learning, and analytics
initiatives in hybrid cloud and multi-cloud environments. Informatica’s Data Engineering solution supports seamless integration with Databricks, for
customers looking to leverage the cloud platform with Spark, Delta Lake, and serverless support. With Informatica Data Engineering, users can easily
discover datasets and ingest high volumes of data from multiple sources. The serverless capability of the solution enables customers to lower the costs of
creating and maintaining data engineering pipelines at scale. Additionally, the Informatica Data Engineering solution includes a suite of products that
provide end-to-end data management support in hybrid and multi-cloud environments.
• Data Engineering Integration, which intelligently manages analytics and machine learning data pipelines with data ingestion and processing in a hybrid,
multi-cloud environment.
• Data Engineering Streaming, which turns volumes of streaming and IoT data into contextualized insights with recommended actions.
• Data Engineering Quality, which allows users to govern all of their data in cloud and hybrid environments to ensure the data is trusted and relevant.
• Data Engineering Masking, which can “de-identify” data to minimize risk exposure in applications, BI, AI, and analytics use cases.
• Enterprise Data Catalog, which classifies and organizes data assets across any environment to ensure lineage and to maximize data value and reuse.
• Enterprise Data Preparation, which can find, prepare, and ensure data quality for analysis and AI in a uniquely collaborative way so that data analysts and
data scientists can make decisions faster.
• Mass Ingestion, which allows users to ingest data at scale from a variety of sources, including streaming data, files, and databases using an easy-to-use
five-step wizard.

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Informatica Launches Industry-first Data Management Innovations: AI-driven Catalog of
Catalogs, Data Marketplace, and Data Quality Cloud
19
Informatica®, the enterprise cloud data management leader, announced extensive updates across its Intelligent Data Platform ™ , powered by Informatica’s
AI-powered CLAIRE ™ engine, enabling enterprises with leading data management solutions. The industry-first innovations include the launch of Informatica’s
Catalog of Catalogs, Data Marketplace, and the industry’s first Data Quality Cloud. The updates span Informatica’s solution portfolio with five AI-powered
advances for comprehensive, enterprise-scale data management, across customer journeys: Data Cataloging: The industry’s first AI-driven catalog of catalogs
for all enterprise data and use cases, delivering the metadata system of record for the enterprise and industry-leading end-to-end data lineage. The innovation
enables enterprises to have a complete view of all their data with an enterprise data catalog for any use case across all ecosystems. Key updates include:
• New advanced metadata scanners for business intelligence tools (like Qlik Sense and Microsoft PowerBI), databases and data warehouses (like SAP BW, SAP
BW/4HANA, Snowflake and Cassandra), cloud platforms (like Google Cloud Storage), and ETL and metadata catalogs (like AWS Glue).
• The only catalog to provide data quality rules and scorecards in the catalog for all data assets.
• Data provisioning to help discover data and also provision the data to the target environment of choice.
• 3-5x improved performance and scalability to billions of rows with Spark profiling.
• Enhanced data lineage leveraging metadata from integration tools, business intelligence tools, and third-party catalogs.
• Multi-level lineage views allowing users to view system-level relationships as well as granular field level lineage.
• Open extensible catalog enabling metadata sharing through export of selected subset of catalog content.
• Ability to define and discover complex business entities by automatically leveraging CLAIRE AI and machine learning capabilities to detect key relationships
in datasets.

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Medallia Voice of the Public Package to Power Superior Government Experience
20
Medallia, the global leader in experience management, announced Voice of the Public Package, a new configured solution
designed to support government agencies in meeting the requirements outlined by A-11 and kickstart new Government
Experience (GX) Programs. The pre-configured solution includes A-11 compatible insights and reporting as well as real-time
access to the Medallia Experience Cloud to drive in-the-moment actions and innovations. As governments around the globe
recognize the importance of understanding and improving their customers’ experience, they are dedicating resources to these
initiatives. Medallia’s proven solutions in the commercial space for driving high impact action are now available with pre-built
“voice of the public” feedback templates to capture insights, transform those insights into action and help meet OMB standards.
Medallia is the pioneer and market leader in Experience Management. Medallia leads the market in the understanding and
management of experience for customers, employees and citizens. Medallia captures experience signals created on daily
journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive
insights that can drive action with tremendous business results. Using the suite of experience management and innovation
solutions offered by Medallia, customers can engage employees, reduce churn, turn detractors into promoters and buyers and
create in-the-moment cross-sell and up-sell opportunities providing clear and potent returns on investment.

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Opera for Android puts less strain on your eyes with a new night mode and by turning bright
web pages dark
21
With version 55 of its Android browser, Opera is continuing to improve the visual experience by introducing a completely
redesigned night mode which reduces the light pollution caused by your phone to the bare minimum. Now, Opera not only
lets you dim the browser, it also turns white web pages dark – even if they aren’t designed that way. You can also now
adjust the color temperature of your browser manually. Opera for Android has had long standing support for night mode,
enabling users to darken their browser beyond the limits of the device’s UI. With version 55, this feature has been
redesigned from scratch. It now allows everyone to adjust the color temperature setting to minimize the amount of blue
light emitted by the device, as well as go super-dark, with a new array of settings. Blue light is a known destroyer of good
sleep. By suppressing melatonin levels, it disturbs the natural circadian rhythm of the body. As a result, you may still find
yourself involuntarily awake after putting down your device at night. By adjusting the color temperature (suppressing the
blue light components), we can limit the effects of late night browsing, making it easier to relax and fall asleep. The light
temperature can be adjusted using the color temperature slider.

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Opera brings Opera GX, the world’s first gaming browser to macOS
22
Opera GX is now ready to run on your Mac. According to a representative study conducted by Opera on gamers in the US, 14% of
people play computer games on their macOS devices, while 82% use Windows machines. Although not dominant on the market, Mac
remains a relevant gaming environment. The macOS version of the world’s first gaming browser is now available for download in early
access mode. 49% of people experience some technical issues: 30% are troubled by network problems, 26% by RAM issues and 14%
run into CPU trouble. Both on Mac and Windows, Opera GX offers a unique set of features that provides solutions to these problems.
The set of browser limiters, which includes a Network Bandwidth Limiter, as well as CPU and RAM Limiters, prevents the browser
from becoming resource-hungry. What this means in practice is that everyone’s machines are left with more resources for running
games. According to Opera’s research, American gamers spend an average of 1-2 hours a day playing games. Gamers below 24 years
of age, however, spend more than 2 hours a day playing games. Men tend to play longer than women: 41% of male respondents and
36% of female respondents respectively spend two hours a day gaming. Women and men also vary in the type of games they prefer:
The majority of men prefer first person shooters, followed by role playing games and simulation sports games, while women’s favorite
games are role-playing games, followed by first person shooters and simulation sports games. Men in general also seem to play a wider
variety of games while women enjoy playing puzzle games like Candy Crush and memory games on their mobile phones.

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Qualtrics Announces EmployeeXM for IT, an Industry-First Experience Management
Solution to Serve IT Executives
23
Qualtrics, the creator of the experience management category, announced EmployeeXM for IT, the only experience management solution for IT leaders to drive a more
engaged and productive workforce. EmployeeXM for IT empowers them to measure and improve technology experiences of employees by closing day-to-day technology
gaps and understand where to strategically invest in the future. To illustrate EmployeeXM for IT in action, Qualtrics and Microsoft recently created a program to understand
the impact of technology experiences on employee engagement. The initial results demonstrated that an employee’s experience – engagement, productivity, and sentiment –
are directly affected by technology they use in the workplace. To read more about the insights and results, visit this page. 90% of C-Suite executives say they pay attention to
employee needs when introducing new technology, but only half of employees agree. The CIO and IT decision maker roles have significantly evolved and expanded to
include responsibility over the employee experience, and they need a proven methodology for measuring and quantifying the impact of their strategic investments on
employee engagement and productivity. EmployeeXM for IT closes employee technology gaps in four areas:
• Provide IT and HR leaders with a holistic understanding of employees’ everyday technology experiences. An annual or quarterly study asks employees about their current
relationship and experiences with existing technology, tools, and services their organization offers. The feedback enables IT and HR teams to identify where the gaps are and
what areas to prioritize for improvement.
• Improve IT support processes, quality, and perception. The Qualtrics XM Platform™ proactively surfaces real-time insights about employees’ experiences with an
organization’s IT Help Desk and services to ensure employee needs are met with effective and quality resolutions
• Ensure new vendor implementations and project rollouts meet employee needs. Qualtrics measures employee feedback around the effectiveness of a new internal
technology or project rollout. This involves gathering feedback from teams responsible for the rollout and the employees impacted to understand sentiment pre- and
post-implementation and adoption.
• Use employee insights to make the right investments and drive continuous improvement. IT leaders can deploy and gather employee feedback through needs assessments to
inform future RFP processes and continue improving the organization’s technology stack.

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Sisense Unleashes Powerful End-To-End Analytics Capabilities to Accelerate Digital
Transformation
24
Sisense, the world’s leading analytics platform for builders, announced at AWS re:Invent 2019 a series of innovations that deliver the
most advanced analytics to users during a real inflection point in the industry. With Sisense, customers may now take advantage of the
two most significant shifts in the business technology landscape in decades: the evolution of an unbundled cloud market and the rise of
artificial intelligence (AI). The first product integration milestone with Periscope Data (In-Warehouse Data Prep), Sisense Forecast,
Sisense Quest, and 3 new capabilities for the embedded market all allow customers to build the most advanced future-ready,
enterprise-grade analytic apps in today’s digital era.
All part of Sisense’s Q4 2019 product release, the updates announced today include:
• The industry’s first in-warehouse data prep module for self-service analytics in multi-cloud environments.
• Advanced forecasting capabilities using machine-learning to predict future outcomes from seasonal and nonlinear historical data.
• Highly actionable, out-of-the-box statistical or custom machine learning (ML) models that deliver all users a deeper understanding of
their data; and
• Numerous tools to create a more seamless experience for developers who wish to embed analytics within a host app, with minimal
code.
As the industry’s largest independent end-to-end business intelligence (BI) and analytics platform on the market, this release solidifies
Sisense’s unique capability to empower analytics builders to drive and accelerate the next wave of digital transformation.

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Snowflake Expands Data Exchange Offering With Snowflake Private Data Exchange
™ To Break Down Internal Data Barriers
25
Snowflake, the Cloud Data Platform, announced the launch of the Snowflake Private Data Exchange™, a centralized and internally
managed data hub that enables organizations to privately share data sets with a select group of people within their chosen ecosystem for
collaborative, real-time, informed decision making. Snowflake first announced The Snowflake Data Exchange™, a public marketplace built
on Snowflake’s secure data sharing technology in June, 2019 at Snowflake Summit, Snowflake’s annual user conference. The Snowflake
Data Exchange enables Snowflake data consumers to seamlessly discover, access and generate insights from data publicly listed by
Snowflake data providers. The new Snowflake Private Data Exchange enables organizations to create their own branded internal or private
ecosystem version of a data marketplace with complete control over what data assets are listed and who has access to them. While other
data exchanges provide access to third-party data, the Snowflake Private Data Exchange is the only platform that enables customers to
securely and privately access real-time second-party and alternative data sources on a large scale.
Key benefits of the Snowflake Private Data Exchange include:
• Centralized place for business analytics and data science teams to browse and access data in a secure and curated environment.
• Direct access from the customer’s Snowflake account with the option to invite others to become data providers and data consumers.
• Secure bi-directional data interchange with third-party vendors to help augment internal datasets.
• Ability to monetize data sets through securely sharing them with customers for a fee.

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Talend Announces Availability of Talend Cloud in AWS Marketplace
26
Talend a global leader in cloud data integration and data integrity, announced immediate availability of Talend Cloud In AWS Marketplace.
Talend Cloud is an easy-to-use data integration platform optimized for Amazon Web Services (AWS) with simple connectivity using 900+
components and connectors with multi-cloud and hybrid support for maximum flexibility. It is designed to provide a single platform with
data quality and governance capabilities to enforce rules and create consistent information using a suite of collaborative applications built
for everyone from ETL developers to business analysts. As more data is ingested and analyzed in the cloud, Talend Cloud helps
organizations segment customers, operationalize data science algorithms, and integrate historical and streaming data to respond in real-time
to business opportunities and threats.
Talend Cloud supports capabilities such as:
• Broad connectivity for on-premises, cloud, hybrid, and multi-cloud environments and support for over 70+ AWS services including
Amazon Redshift, Amazon Simple Storage Service (Amazon S3), Amazon EMR, and Amazon Relational Database Service (Amazon RDS)
• Built-in pervasive data quality to ensure trusted data and regulatory compliance
• Governed self-service apps, such as Pipeline Designer, Data Preparation, Data Stewardship, to democratize data and facilitate transition to
cloud for data-driven organizations
• Predictable pricing (user-based) with pay-as-you-go options

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TIBCO Adds Support for Apache Pulsar to Messaging Solution
27
TIBCO Software Inc., a global leader in integration, API management, and analytics, announced its plans to add Apache Pulsar as a fully supported
component in TIBCO® Messaging. Continuing its commitment to open source technologies, this addition will ensure that users of the highly popular
Apache pub-sub messaging system can now leverage TIBCO Messaging to create a single, fully integrated application integration infrastructure,
giving developers the freedom to choose the right messaging tool for the job at hand. With the addition of Apache Pulsar, TIBCO puts a stake in the
ground as the only messaging vendor to offer a comprehensive, versatile, best-of-breed approach to open source and both commercial messaging and
streaming solutions. Customers will now benefit from seamless connectivity from a data distribution solution that provides the broadest support of
streaming and messaging infrastructure, allowing for flexible solutions for streaming, event processing, data analytics, and AI/ML.
Key benefits of Apache Pulsar include the following:
• Seamless Deployment – Apache Pulsar enables easy–to–deploy, lightweight compute logic using developer-friendly APIs, without needing to run a
stream processing engine, through Pulsar’s native support for streaming and event processing in a single package. This ensures horizontal scalability
with low latency, allowing for flexible solutions for streaming.
• Native support for multi-tenant, geo-replication – Unlike other open source solutions, Apache Pulsar provides native support for geo-replication and
multi-tenancy without requiring add-on components to manage.
• Cloud Native – Born in the cloud and with support for Kubernetes and bare-metal deployments, Apache Pulsar allows for flexibility in deployment
options that span single, hybrid, and multi-cloud environments.

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TIBCO Cloud Integration Now Available on Microsoft Azure
28
TIBCO Software Inc., a global leader in integration, API management, and analytics, announced that all capabilities of
TIBCO Cloud™ Integration, the company's market-leading hybrid integration platform, are now available on Microsoft
Azure. With all of the TIBCO Cloud Integration application’s capabilities now running natively on Azure and Amazon
Web Services (AWS), customers and partners can easily connect applications and resources hosted both on-premises and
in the cloud from their environment of choice. Users who have standardized on Microsoft Azure or are planning to
embrace a multi-cloud approach can use their preferred TIBCO Cloud Integration environment, both when deploying
cloud-native applications and connecting applications and services across a business. TIBCO Cloud Integration has
enterprise-supported connectivity to nearly 200 endpoints for modern and legacy business suites, data sources and
storage platforms, and connectivity technologies. Within the Microsoft landscape, this includes Dynamics 365 and SQL
Server, among others. With a proven portfolio of secure and performance-optimized connectors for business systems and
data sources, developers and integrators can leverage TIBCO Cloud Integration on Microsoft Azure to rapidly create
connections to any information asset within their IT infrastructure.

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Liferay Announces OpenChain Conformance
29
Liferay, Inc., which makes software that helps companies create digital experiences on web, mobile and
connected devices, has formalized compliance with the OpenChain Project since October 29, 2019,
becoming the first digital experience provider to do so. As open source projects take on an increasingly
important role in enterprise software development, it is critical that vendors and customers have a clear
understanding of their licensing requirements. The OpenChain Project seeks to address this need by
codifying and standardizing open source license compliance across organizations. Liferay makes software
that helps companies create digital experiences on web, mobile and connected devices. Our platform is open
source, which makes it more reliable, innovative and secure. We try to leave a positive mark on the world
through business and technology. Hundreds of organizations in financial services, healthcare, government,
insurance, retail, manufacturing and multiple other industries use Liferay.

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RCBC Bankard, Inspiro and Verint Lead the Way in Customer Experience with
Innovative Voice Biometrics
30
Verint® Systems Inc., The Customer Engagement Company™, in partnership with Inspiro Relia, Inc. (Inspiro), have optimised the
quality of RCBC Bankard’s call centre operations with the implementation of Verint’s innovative voice biometrics solution*, part
of its Identity Authentication and Fraud Detection (IAFD) offering. The combination gives the organization high-level expertise
and automated technology to help reduce costs and improve the overall customer experience. RCBC Bankard Services Corporation,
the credit card arm of Rizal Commercial Banking Corporation (RCBC), one of the largest universal banks in Philippines,
collaborated with Verint on a landmark upgrade of their voice recording and biometrics systems. Verint voice biometrics recognises
the unique vocal characteristics of enrolled customers seconds into a live call, helping to reduce the number of security questions
and average handle times. This faster authentication can reduce contact centre costs, help eliminate the need for security questions,
and can provide an overall improved customer experience. Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence®
solutions with a focus on customer engagement optimisation and cyber intelligence. Today, over 10,000 organizations in more than
180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed,
effective and timely decisions.

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Adobe Named a Leader in Digital Asset Management for Customer Experience
by Independent Research Firm
31
Adobe announced that it was recognized as a Leader in The Forrester WaveTM: Digital Asset Management for Customer Experience, Q4 2019.
The report evaluated 14 select vendors on a comprehensive set of 28 evaluation criteria in the categories of current offering, strategy and market
presence. In addition to being named a leader, Adobe was ranked highest in the current offering category and received the highest possible score
in the market presence category. Adobe Experience Manager, part of Adobe Experience Cloud, enables marketers and IT professionals to design
and deliver rapidly adaptable experiences across any endpoint in the customer journey, including web, mobile, IoT devices and more. Its digital
asset management application, Adobe Experience Manager Assets, provides global organizations with the necessary tools to centralize creative
and marketing operations for digital assets with streamlined AI-powered workflows. Adobe Experience Manager Assets is used by the best
brands in the world for digital asset management to deliver exceptional customer experiences including Under Armour, Orvis, TechStyle,
Informatica, Microsoft, Silicon Labs and T-Mobile. Adobe is reimagining Customer Experience Management (CXM) with Adobe Experience
Cloud, the industry’s only end-to-end solution for experience creation, marketing, advertising, analytics and commerce. Adobe Experience
Cloud helps brands deliver consistent, continuous and compelling B2C, B2B and B2E experiences across customer touchpoints and
channels—all while accelerating business growth. Unlike legacy enterprise platforms with static, siloed customer profiles, Adobe Experience
Platform empowers companies to fully understand customers and make data actionable through Adobe Sensei, the company’s AI and machine
learning technology. Industry analysts have named Adobe a leader in over 20 major reports focused on experience—more than any other
technology company.
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Collibra Inducted into JPMorgan Chase Hall of Innovation
32
Collibra, the Data Intelligence company, announced it has been inducted into the JPMorgan Chase Hall of
Innovation. Each year, the JPMorgan Chase Hall of Innovation award recognizes select emerging tech
vendors for their innovation, business value and disruptive nature. The award was presented to Collibra at
the 11th Annual J.P. Morgan Technology Innovation Symposium, held in Menlo Park, California. Collibra
received the award for driving innovative data strategy and generating business value at JPMorgan Chase.
“It is an honor to receive this recognition from JPMorgan Chase,” said Cofounder and CEO for Collibra.
“We believe that when all Data Citizens have access to the data they need, organizations are empowered to
unlock the value in their data and achieve Data Intelligence. We look forward to continuing our strong
partnership with JPMorgan Chase on their Data Intelligence journey.”
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Collibra Inducted into JPMorgan Chase Hall of Innovation
33
Collibra, the Data Intelligence company, announced it has been inducted into the JPMorgan Chase Hall of
Innovation. Each year, the JPMorgan Chase Hall of Innovation award recognizes select emerging tech
vendors for their innovation, business value and disruptive nature. The award was presented to Collibra at
the 11th Annual J.P. Morgan Technology Innovation Symposium, held in Menlo Park, California. Collibra
received the award for driving innovative data strategy and generating business value at JPMorgan Chase.
“It is an honor to receive this recognition from JPMorgan Chase,” said Cofounder and CEO for Collibra.
“We believe that when all Data Citizens have access to the data they need, organizations are empowered to
unlock the value in their data and achieve Data Intelligence. We look forward to continuing our strong
partnership with JPMorgan Chase on their Data Intelligence journey.”
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Comm100 Wins Bronze for Best New Product Feature of the Year – Enterprise
category in 9th annual Best in Biz Awards
34
Comm100 has been named a bronze winner for Best New Product Feature of the Year – Enterprise category in Best in Biz
Awards, the only independent business awards program judged by prominent editors and reporters from top-tier publications in
North America. Comm100 was awarded for our AI-powered chat, which leverages Natural Language Processing (NLP) and
advanced integrations to create more realistic conversations during which the bot can recognize a visitor’s intent, field
clarifying questions directly to the visitor and execute transactions under the customer’s direction. Since the program’s
inception in 2011, Best in Biz Awards’ entrants have spanned the spectrum, from the most innovative local companies and
start-ups to some of the most recognizable global brands. With more than 700 entries, the 9th annual program attracted a record
number of entries from an impressive array of public and private companies of all sizes and spanning all geographic regions
and industries in the U.S. and Canada. Each year, winners in Best in Biz Awards are determined based on scoring from
independent judging panels assembled from some of the most respected newspapers, TV and radio outlets, and business,
consumer, technology and trade publications in North America. The 2019 judging panel included, among others, writers from
Accounting Today, AdWeek, Associated Press, Barron’s, Consumer Affairs, eWeek, Healthcare Innovation News, Inc.,
Investment Advisor Magazine, USA Today and Wired.
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Delphix named Finalist for Best Hybrid Cloud Solution in 2019-20 Cloud
Awards
35
Delphix, the company helping enterprises accelerate innovation through DataOps, has been declared a finalist this week in the International
Cloud Computing Awards program, The Cloud Awards, for the Best Hybrid Cloud Solution. Since 2011, The Cloud Awards program has
sought to champion excellence and innovation in cloud computing. The reality for the enterprise today is they’re tasked with keeping up
with the pace and scale of innovation amongst an increasingly competitive, fast-paced, and complex data landscape. Consumer demand for
new digital experiences and regulatory compliance have never come with higher stakes. Enterprise organizations must be able to securely
and quickly migrate data and applications to the cloud, and then also effectively leverage that data once in the cloud. The Delphix platform
provides companies with secure data delivery, management, and self-service data access – regardless of where the data is located. Delphix
helps bring data environments into compliance with key regulations, such as GDPR and CCPA, on-premises and across clouds. Delphix
reduces test data wait times and accelerates application release cadence, making effective data transformation possible across the enterprise
and enabling easy provisioning and refresh capabilities in hybrid- and multi-cloud environments. The impact Delphix fuels for its Fortune
500 customers is significant, with many organizations delivering data up to 100 times faster than traditional methods and seeing 75%
shorter development cycle times. Ultimately, the speed and flexibility that Delphix provides enterprises in hybrid-cloud environments result
in superior customer experiences, with new features and applications delivered to customers much faster.
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Domo Customer La-Z-Boy Receives the Ventana Research Digital Leadership
Award for Innovative Application of Analytics Across the Enterprise
36
Domo announced that its customer La-Z-Boy Incorporated, the world-renowned North American furniture manufacturer, has been named a
winner with Domo of Ventana Research’s prestigious Digital Leadership Award in Analytics. This award recognizes the company and
technology provider that best exemplifies leadership in any use or application of analytics across the business and/or IT. La-Z-Boy applied
Domo’s technology to help grow its business and industry potential, achieving quantifiable impact. With more than 9,500 employees and 28
million permutations of furniture from which to choose, La-Z-Boy turned to Domo to improve efficiency, productivity and performance of
its organization. By implementing Domo’s cloud-based platform across more than 20 departments, La-Z-Boy was able to seamlessly
integrate its systems and quickly gain valuable insights. La-Z-Boy attained greater visibility into key operational metrics, including
potential design and quality problems, loss prevention, appraisal, and internal and external failure rates. In partnership with Domo,
La-Z-Boy empowered employees across the enterprise with access to real-time data to improve operational efficiency. A few examples
include:
• Integrating systems and people. Domo’s library of connectors seamlessly integrated La-Z-Boy’s data and systems, helping grow and
transform the business across multiple departments, teams and business units.
• Enabling immediate and confident decision making. Executives, Board members and employees across the enterprise can visualize
real-time data, examine correlations and trends and take action.
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Domo Named Best Company to Work For by Utah Business Magazine for
Eighth Consecutive Year
37
Domo announced that it has been named a Best Company to Work For by Utah Business magazine for the
eighth consecutive year. Garnering data from an extensive vetting process anchored by anonymous employee
surveys, Utah Business magazine once again chose to recognize Domo as a leader in corporate culture and
employee satisfaction in the Large Companies category. Beyond its decidedly innovative benefits program,
Domo provides its employees with the opportunity to create and deliver transformative technology that
quickly, easily and securely puts data to work across organizations of all sizes. Domo, along with all of the
2019 Best Companies to Work For winners, is featured in Utah Business magazine’s December edition.
Domo’s mission is to be the operating system for business, digitally connecting all your people, your data and
your systems, empowering them to collaborate better, make better decisions and be more efficient, right from
their phones. Domo works with many of the world’s leading and most progressive brands across multiple
industries including retail, media and entertainment, manufacturing, finance and more.
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GlobalSCAPE’s Enhanced File Transfer™(EFT™) Named as a Category
Leader in the G2 Winter Report for Managed File Transfer Category
38
GlobalSCAPE, Inc. a worldwide leader in the secure movement and integration of data, announced that it was named as a
category leader in the managed file transfer category in G2’s Winter Report for its Enhanced File Transfer™ (EFT™) software.
GlobalSCAPE’s EFT™ has been identified as a leader and one of the best managed file transfer solutions based on high levels
of customer satisfaction and likeliness to recommend ratings from real users on G2, the world’s leading business solutions
review website. GlobalSCAPE’s EFT™ achieved the leader ranking in the Winter Report by receiving positive reviews, from
verified users compared to similar products in the managed file transfer category. For inclusion in the report a product must
have received ten or more reviews. Currently, Globalscape has more than 25 positive reviews which aided in the selection
process. GlobalSCAPE, Inc. (NYSE American: GSB) is a pioneer in securing and automating the movement and integration of
data seamlessly in, around and outside your business, between applications, people and places, in and out of the cloud.
GlobalSCAPE provides cloud services that automate your work, secure your data, and integrate your applications – while
giving visibility to those who need it. GlobalSCAPE is committed to providing clients unmatched file transfer solutions that
make business flow brilliantly.
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Informatica Recognized as a Leader, Received an Overall Positive Vendor
Rating by Gartner Inc.
39
Informatica®, the enterprise cloud data management leader, has been recognized with an Overall Positive Rating by Gartner Inc., the world’s leading research
and advisory company in a recent Vendor Rating [1] report. The rating was based on a holistic evaluation covering Informatica’s Strategy, Product/ Service,
Pricing Structure, Technology/ Methodology, Support/ Account Management and Corporate Viability. As the sole pure-play enterprise cloud data management
provider, Informatica believes this recognition places it in the company of strategic ecosystems and stack vendors, and underscores its leadership and continued
commitment to innovation. Over the past year, Informatica has continued its successful transition to a subscription-based model and has announced a number of
significant product updates that further validate the strength of its portfolio and demonstrate the company’s ability to drive aggressive digital transformation on
behalf of its customers. Informatica’s broad portfolio of products has also continuously been recognized by Gartner in the five major data management software
markets in which it competes, and the company was also recognized with a Leader position in Gartner’s Magic Quadrants focused on Enterprise iPaaS, Data
Integration Tools, Data Quality Tools, Metadata Management Solutions and Master Data Management Solutions. Informatica was positioned as a Leader in the
following segments:
• Magic Quadrant for Enterprise Integration Platform as a Service [3]: Positioned highest in ability to execute and furthest to the right in completeness of vision.
• Magic Quadrant for Data Integration Tools [4]: Named a Leader for fourteenth consecutive year.
• Magic Quadrant for Data Quality Tools [5]: Positioned as a Leader based on completeness of vision and ability to execute for the twelfth time.
• Magic Quadrant for Metadata Management Solutions [6]: Recognized for completeness of vision and ability to execute.
• Magic Quadrant for Master Data Management Solutions [7]: Named a Leader in MDM for third time in a row.
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MarkLogic Named a Finalist in SC Magazine Trust Awards 2020
40
MarkLogic Corporation, the next-generation data platform provider for simplifying data integration, was named a finalist for
the SC Magazine 2020 Trust Awards for Best Database Security Solution. For 31 years, SC Media has been a leader in the
cybersecurity community, and its awards highlight the best solutions safeguarding businesses and their customers. As the only
real database in this category, data security is an integral part of MarkLogic®—rather than an added-on solution as an
afterthought—elevating MarkLogic data security from its traditional focus at the perimeter or network level to the data level.
Thus, enterprises experience less risk in sharing data while unlocking data insights that drive industry-leading business
decisions. MarkLogic 10 is the most secure NoSQL database enabling enterprises to share more with less risk by:
• Featuring granular access controls, anonymization and redaction, advanced data encryption, curated and governed data, and is
seen only by those who should see it.
• Working in any cloud environment, or on premise, enabling enterprises to modernize data infrastructures when and how they
deem best.
• Being the only NoSQL database to receive common criteria security certification.
• Providing element level security so users can put access controls around certain elements in a dataset.
• Enabling Fast Key Rotation for data encryption.
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NICE Actimize Honored by Regulation Asia With Two Excellence Awards,
Citing Innovation in Trade Surveillance, AI & Machine Learning
41
NICE Actimize, a NICE business and a leader in Autonomous Financial Crime Management, confirmed that its Financial Markets
Compliance offerings, including its end-to-end holistic trade and communications surveillance solutions, was recognized by the
"Regulation Asia Awards for Excellence 2019" with honors in two categories. The two awards include, "The Best Solution – Trade
Surveillance" and "The RegTech Award – AI and Machine Learning." The AI & Machine Learning award recognizes technology firms
that have successfully used artificial intelligence or machine learning for meeting regulatory requirements. The award honors firms that
help compliance teams more effectively mitigate risk and cope with regulatory requirements, while reducing the need for armies of
analysts and without interfering with ongoing business operations, according to Regulation Asia. Among the solutions underpinning
these two award wins are NICE Actimize's recent launches that include ActimizeWatch Compliance and SURVEIL-X, the industry's
first AI-powered, cloud-native, true holistic trade-related surveillance solution. SURVEIL-X detects virtually all forms of risky
behavior to ensure compliance with key global regulations while protecting financial services organizations from previously
undetectable risks that could result in fines and reputational damage. The Regulation Asia Awards for Excellence recognizes technology
companies, legal and consulting firms, and exchanges that have shaped the regulatory landscape in Asia Pacific, as well as outstanding
technology projects both in mature and emerging markets by large tech firms and innovative startups that help meet the requirements of
a specific regulatory change infrastructure.
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NICE Wins Two ‘ASTORS’Awards for Best Investigation and Best 911 Incident
Recording and Analytics Solutions
42
NICE announced that it has won two ‘ASTORS’Awards for NICE Inform and NICE Investigate. Sponsored by American Security Today, the ‘ASTORS’
Awards recognize outstanding product development achievements and exciting new technologies that support law enforcement agencies, first responders and
other government entities in their mission to keep cities and communities safe and secure. For the fourth year in a row, NICE solutions have been recognized
with ‘ASTORS’Awards. NICE Inform was named Best 911 Recording and Analytics Solution, and NICE Investigate received the top award in the Best
Investigation category. This year, NICE Inform was recognized for its newly introduced Intelligence Center. Built from the ground up for emergency
communications centers, the NICE Inform Intelligence Center puts powerful real-time analytical tools and metrics within reach of 911 center managers, making
it easy to identify, understand, and address the factors that drive operational performance and contribute to success. The Intelligence Center breaks down the
barriers of bringing together, analyzing and acting on data – by leveraging GIS mapping and consolidating information from Computer Aided Dispatch (CAD),
phone, radio, and the NICE multimedia recording solution. Web-based dashboards provide up-to-the-minute snapshots of key performance metrics to help 911
center managers gauge performance, better align staffing needs, influence funding decisions, and support and defend actions taken. NICE Inform offers a full
suite of solutions for incident recording, quality assurance and incident analytics. NICE also took home top honors in the Best Investigation Solution category
for its NICE Investigate cloud-based Community Portal. Police investigators can use the Community Portal to create public appeals for active investigations,
enabling citizens to easily upload videos, photos and tips. Businesses and citizens can also use the Community Portal to register their video cameras and share
video evidence, so investigators don’t have to travel to the scene to manually retrieve, copy and convert video. NICE Investigate makes proprietary video
instantly useable for investigations by automatically transcoding it into a standard format. NICE Investigate is a comprehensive, scalable, CJIS-compliant,
cloud-based, end-to-end solution for managing investigations and digital evidence.
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NICE Recognized as Workforce Optimization Market Share Leader in Mid-Year
DMG Consulting Report
43
NICE announced it has once again been recognized by DMG Consulting LLC, an independent industry analyst firm, as
the Workforce Optimization (WFO) market share leader for the first half of 2019, based on total company GAAP
revenue. According to the 2019 Workforce Optimization Mid-Year Market Share Report, NICE’s market share grew to
41.4%, based on total company GAAP revenue, which was 6.4 percentage points higher than its nearest competitor. This
was due to an 11.8% increase in revenue over the same period in 2018. In the contact center voice recording market,
NICE continued to dominate with a 45.9% market share, over 26 percentage points higher than its closest competitor.
Revenue from this segment also increased, by 4.5%, over the same period in 2018. NICE WFO is comprised of tightly
integrated solutions, enabling organizations of a variety of sizes to improve their employee engagement, effectiveness
and productivity by identifying performance opportunities, delivering targeted coaching & training, forecasting
workloads and scheduling staff around business requirements and employee preferences. NICE’s unique Adaptive WFO
approach uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling,
coaching, training, assessments and motivational incentives, based on the individual agent’s unique identity. NICE WFO
can be deployed in a cloud environment or on-premise, based on the needs of the customer.
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PLATINUM wins "Top 5 Chinese Payroll Management and Accounting System
Suppliers in 2019"N
44
China Remuneration and Welfare Supplier Value Awards] awards ceremony hosted by the Human Resource Intelligence (HREC) was
held in Shanghai. PLATINUM won the "Top 5 Chinese Payroll Management and Accounting System Suppliers" award for its
outstanding solutions. The "China Salary and Welfare Supplier Value Awards" selection is hosted by China's influential human
resources membership organization, Zhixiang Club, and is one of the branches of its "Value Awards" series of awards that it has been
building for many years. With its adherence to authority, rigor, fairness, fairness, openness, and public welfare, the "Value Awards"
series has become a brand with deep influence and credibility in China's human resources sector. During the selection process, the
organizer invited the heads of the compensation and welfare departments of 500 Party A companies with real-name certification to
participate in the selection survey and inspect the participating companies from the dimensions of market awareness, market utilization,
and brand recommendation. At the awards ceremony, more than 1,000 HR practitioners gathered to witness this milestone event
together. PLATINUM HRM, with compensation and benefits management solutions as its core, is a star product under PLATINUM's
series of product suites. It can effectively help enterprises solve key pain points of human resource management and ensure data
security of compensation and benefits management across the board. At present, it has become the best choice for many enterprises'
salary and benefit system selection. This award once again confirms the industry and market's recognition of PLATINUM HRM's
outstanding achievements in the field of HR software, especially in the field of compensation and benefits.
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SDL Tridion Sites Named Most Scalable Web Content Management Platform
45
SDL, a global leader in content creation, translation and delivery, is pleased to announce that the latest release of its web content management
(“WCM”) solution, SDL Tridion Sites 9.1, has been recognized as a market leader by independent analyst firm, Ars Logica, including being
best-in-class for enterprise tech stack leverage and extreme scalability. SDL Tridion Sites is SDL’s web content management solution that enables
global brands to build engaging digital experiences across any connected device or channel and in any language. It is primarily used by large
enterprises with global operations and customer base, particularly within the hi-tech, manufacturing, automotive, travel and retail sectors, to increase
sales and better support existing customers. SDL Tridion Sites customers include Alliance Data, Virgin Money, Clarion, Kone, and OMRON
Automation Americas. Ars Logica’s recently published Compass Guide to WCM, Q4 2019 report reviews the industry’s top 19 WCM platforms
against a series of technical and business criteria. SDL Tridion Sites received the second-highest score overall and is ranked first in enterprise tech
stack leverage and scalability. SDL Tridion Sites also featured highly for its content marketing tools, enabling marketing teams to effortlessly create
compelling campaigns for global audiences, across multiple languages. SDL Tridion Sites’ leading position for enterprise tech stack leverage reflects
its ability to integrate with, and leverage, the data and functionality of enterprise technology platforms such as CRM, ERP, marketing automation,
e-commerce, portal, analytics, and social media management. This strength is based partly on SDL’s longstanding installed base of customers,
providing SDL with the largest of global web presences. Tridion Sites’ extreme scalability recognizes its ability to cater to substantial increases in
system requirements and to perform in the most demanding technical environments, which is reflected in SDL’s presence in the most complex of
WCM implementations.
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Software Ag Named A Leader For 9th Consecutive Year In Gartner Magic
Quadrant For Integrated It Portfolio Analysis Applications
46
Software AG announced that Gartner, Inc., a leading industry analyst firm, named it a Leader in its ‘Magic Quadrant for Integrated
IT Portfolio Analysis Applications’ report for its IIPA product, Alfabet, for the ninth year in a row. Software AG’s Alfabet for IT
Planning and Portfolio Management is a collaborative planning platform enabling all stakeholders to interface, communicate and
consider multiple perspectives when making transformation decisions as well as prioritize investments based on alignment with
business strategy. It links the interdependent perspectives of IT, business, finance and risk for across-the-board analysis of how IT
can support business change. Digital business demands profound change in a company’s operating model, offered products and
services, organizational structure, IT development and delivery processes and the IT portfolio. The change in all of these areas must
be a coordinated, well-planned effort and IIPA can provide the overview, interrelational aspects and governance that is needed to
grow the digital business. The report states: “IIPA was initially pursued as a type of sophisticated self-management of assets and
applications. However, it is now being leveraged by CIOs and their delegates, as well as business executives, who often are
responsible for initiating or scaling digital business.” The report also states: “Seeing the potential collisions or contradictions
between future-state EA models and elements in different IT portfolios can help uncover areas of redundancy and waste. This is
important because scaling digital business requires a strong alignment between evolved business models and strategies and a lean,
increasingly agile, product-focused IT organization that can deliver continuous value.”
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Swrve Wins at App Growth Awards and Effective Mobile Marketing Awards
47
Swrve the world leader in mobile marketing and customer engagement announced it has been recognized by Mobile
Marketing Magazine, and the App Promotion Summit as the winner of Most Effective Location Campaign, and Best App
Engagement Platform at the Effective Mobile Marketing Awards, and App Growth Awards, respectively. The App Growth
Awards, conferred by a panel of independent, expert judges, highlight campaigns, mobile marketing platforms, and
individuals who showed influence and innovation in the mobile marketing and customer engagement industry. Swrve,
recognized for its real-time customer engagement platform, showcased the recent innovations that help global brands like
NETGEAR, Sony, and Verizon dynamically target their customers with relevant messaging in real-time leading to
impressive results. Swrve’s granular targeting capability is unique in the market and allows for marketers to create more
effective engagement and retention campaigns, with relevant content delivered to individual customers in real time. Swrve
is the mobile marketing and customer engagement platform that helps leading brands engage millions of customers in real
time. A Gartner Magic Quadrant for Mobile Marketing Platforms leader, Swrve is currently installed in 3.5 billion apps
worldwide and processes 14 billion events daily.
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For Six Years Running, Verint Named in IDC FinTech’s Top 25 Financial
Technology Providers
48
Verint® Systems Inc., The Customer Engagement Company™, announced its sixth consecutive annual ranking
in the newly published 2019 IDC FinTech Rankings of Top 25 Enterprise Companies*. Listed by calendar-year
revenues for hardware, software and/or services, the Top 25 are enterprise technology providers from around
the globe that serve multiple industries, with significant revenue in financial services, but less than one-third of
it from financial institutions. According to IDC Financial Insights, the providers in the listing supply the
technological backbone of the financial services industry, an industry in which the research firm forecasts
worldwide spending on IT across the globe to exceed $540 billion (USD) by 2022. Verint® (Nasdaq: VRNT) is
a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and
cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of
the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely
decisions.
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Verint Intelligent Virtual Assistant Solution Receives Highest Ratings from
Opus Research for Third Consecutive Year
49
Verint® Systems Inc., The Customer Engagement Company™, announced it has been ranked among the top Intelligent
Assistant (IA) solution vendors in Opus Research’s 2019 “Decision Makers’ Guide to Enterprise Intelligent Assistants.” The
report is the most comprehensive assessment of today’s leading providers in natural language processing, machine learning,
Artificial Intelligence (AI), and analytics that power automated virtual agents and digital self-service solutions. Verint’s
Intelligent Virtual Assistant™ solutions, part of its self-service cloud, surpassed other vendors in the ranking categories of
Enabling Platforms and Technologies, Enterprise IA maturity and Track Record. Opus Research also cited Verint favorably
for the company’s future plans and vision in the space. According to the report, key Verint differentiators include:
• A full suite of technologies that enhance and support the entire customer journey through AI-enabled, predictive
innovations built to improve customer experience while also lowering costs.
• An AI-powered solution that unlocks the power of conversational data and uncovers user intent, mapping automation
strategies that align with business goals and user needs.
• A prolific real-world labeled data library with tens of thousands of regression tests in every language model set.
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Verint’s Unified VoC Solution Named Winner in 2019 Digital Innovation
Awards
50
Verint® Systems Inc., The Customer Engagement Company™, announced that its Unified Voice of the Customer™ (VoC) product has
won a Digital Innovation Award for 2019 from Ventana Research. Unified VoC, part of the Verint Experience Cloud, took first place in
the Customer Excellence category, which honors a technology vendor that best exemplifies innovation in applications and technologies
that support customer engagement. Verint was selected from hundreds of entries – in a range of categories including analytics,
marketing and digital technology – to become one of three finalists and inevitably the Winner in digital innovation for customer
excellence. The awards recognize vendors and their technologies that have had the most striking impact on their respective markets.
Ventana Research has consistently recognized Verint through the years—including ranking the company for its products and technology
in market research reports and awards like the 2017 Ventana Research Digital Innovation Awards, which named Verint’s Digital
Feedback Management solution as a finalist. Verint’s Experience Management solutions provide a comprehensive omnichannel view of
direct, indirect and inferred Voice of the Customer (VoC) feedback from across key engagement channels and with a powerful,
automated analytics engine to deliver actionable insights. With Unified VoC, organizations can listen, analyze and act holistically
across channels with a single fully connected platform. Through integrated speech and text analytics, Unified VoC can also natively tap
into the rich CX insights available from contact center interactions to create a holistic view of the customer experience.
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Yext Wins Most Committed to Diversity and Inclusion at Digiday Worklife
Awards
51
Yext, Inc., the Search Experience Cloud company, was honored with a Digiday Worklife Award in the Most Committed
to Diversity and Inclusion category at Digiday’s 2019 Fall Awards Gala. Yext was chosen for the Diversity and
Inclusion award by a panel of judges who evaluated the company on criteria like innovation, creativity, and results. Yext
won out over five other finalists in its category. Yext maintains several diversity initiatives, including five Employee
Resource Groups (ERGs) celebrating different groups Yexters identify with or want to support with their allyship,
whether they are women, people of color, LGBTQ employees, employees with disabilities, or parents. The ERGs are
given as much attention as any other business function, receiving resources to organize internal programs for Yexters to
participate in, from a women’s mentorship network to talks with diverse speakers. The award is the latest to recognize
Yext’s inclusive workplace. This year alone, Yext has been recognized as a Best Workplace for Women and Best
Workplace for Parents by Fortune and Great Place to Work®, a Top 10 Company in Tech for Millennial Women by
Mogul, and more.
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