2014 GUIDE TO BACKROOM TO BOARDROOM: PAYROLL AND HR

Jennifer Blair
Jennifer BlairVP, Employee Benefits à Tolman | Wiker
2014
GUIDE TO
BACKROOM TO BOARDROOM
PAYROLL AND HR
TABLE OF CONTENTS
1-2	Introduction
3	 It’s a Mobile World
4		 Mobility Overview
5		 How Mobile is Growing
6		 Mobility Trend: BYOD
7		 Mobility Trend: Recruiting
8		 Mobility, Payroll & HR: Part 1
9		 Mobility, Payroll & HR: Part 2
10		 Taking Advantage of Mobile Solutions
11		 Mobility Review: Key Takeaways
12	 Employee Engagement
	 and Your Office
13		 What is Employee Engagement
14		 Employee Engagement Intro Quote
15		 Why does Employee Engagement Matter?
16		 What Type of Employees do You Have?
17		 How To: Boost Employee Engagement
		 at Your Company
18-19		 How To: Boost Employee Engagement
20		 Employee Engagement Review: Key Takeaways
21	 Big Data
22		 What is Big Data?
23		 Big Data Intro Quote
24		 Stats & Facts about Big Data
25		 Big Data and the Small &
		 Medium Business
26		 Benefits of Reporting and Analytics Tools
27		 More Benefits of Reporting
		 and Analytics Tools
28		 Big Data Summary: Key Takeaways
29	Conclusion
30	 About Paylocity
INTRODUCTION
As a payroll or human resources professional, you are a powerful person
in your organization.
Your department doesn’t live in the land of “nice to have.” You are solidly situated
in the world of “get it done.”
People getting their paychecks – not optional.
Ensuring your organization is compliant with the law – make it happen.
Fostering communication between executives and staff – crucial.
Your world is important.
INTRODUCTION
But in the midst of “getting it done” payroll and HR are often pushed to the edges
of the organization. Not seen as strategic. Not acknowledged as being the keepers
of game-changing information and insight. Sometimes it might even feel like you’ve
been relegated to the backroom.
The truth is, that’s not where you belong. (At least that’s what we think.)
At Paylocity, we think you belong not in the backroom, but in the boardroom.
Bringing the insight your department has to the table. Helping form the
strategic direction of your organization. Adding real, lasting value to
organizational leadership.
Making the jump from the backroom to the boardroom isn’t easy. But we think
it can be done. That’s why we’ve put together this eBook, to talk about key
trends and ways payroll and HR are making a difference in the corners of
every business today.
The world of payroll and HR
is important. It’s time to let
everyone see it.
We know you can do it.
IT’S A
M	 BILE WORLD
MOBILITY OVERVIEW
Mobile technology is revolutionizing the way businesses
and their employees operate on a daily basis. Email vs.
faxes. The cloud vs. filing cabinets. Even video conference
vs. conference rooms. The business world is changing.
In order for your business to succeed, adaptation is
not optional.
The odds are good that a large majority of your company’s workforce uses some
form of mobile device in their personal lives. In some cases, individuals may be
using multiple devices. According to Cisco’s 2014 Mobile Traffic Forecast, there
are more than 7 billion mobile devices active across the globe, of which 77
percent are personal smartphones*. But don’t let the idea of personal devices
fool you. According to IDC research, 79 percent of smartphone users have their
phone next to them for all but two hours of the working day.
It is estimated that by the end of 2014, there will be more
mobile-connected devices on earth than there are people.
What does this all mean for your company? And more specifically,
what does mobility mean to your Payroll and HR departments?
Of smartphone users have their phone
next to them for all but two hours of the
working day.
IDC Research Report – Always Connected, 2013
4 | It’s a mobile world
*Cisco: 2014 Mobile Traffic Forecast
HOW MOBILE IS GROWING
Did You Know?
New smartphones were activated in
2013 alone.
The amount mobile data usage
grew in 2013 alone.
Mobile traffic in 2013 was 18 times more than all internet traffic in 2000.
By 2018, mobile-connected
tablets will generate
nearly double the traffic
generated by the entire
global mobile network in
2013.
5 | It’s a mobile world
*Cisco: 2014 Mobile Traffic Forecast (all stats on this page)
MOBILITY TREND: BYOD
BYOD (Bring Your Own Device)
The reality is, very few organizations do not allow any of mobile devices for work
purposes. Increasingly, the discussion is not “will we” but “how will we” allow
mobile device usage in our organization.
BYOD is the growing trend of organizations allowing employees to use their
personal devices for work purposes. They may or may not provide
any reimbursement or compensation.
According to an IDC survey, only 43 percent of mobile employees are provided
company-owned devices, while as many as 80 percent of employees have their
own mobile device that they use for work purposes*.
74 percent of companies have adopted a policy in which the business
use of personally owned devices by employees is allowed, accommodated
and encouraged.*
The Bottom Line
Of workers said a company’s BYOD policy
influences decisions on whether to accept
a job offer*.
6 | It’s a mobile world
*Citrix Mobility in Business Report, 2013
*IDC Research – Human Resources and Mobile, 2014
BYOD is a real trend. Employers need to make a decision about whether they will allow
personal devices to be used for work processes. Creating a mobile device policy is
an important step to ensuring proper usage of company information and tools. For a
sample policy visit: http://www.whitehouse.gov/digitalgov/bring-your-own-device.
MOBILITY TREND: RECRUITING
Many HR and Recruiting departments are recognizing the
value of mobility. Recruiting departments are at the top of
the list for company functions that can benefit from mobile
capabilities*. Some of the most substantial benefits include:
Attracting and Retaining Top Talent
As mobile technology continues to change traditional workplaces, HR and
recruiting departments are recognizing that embracing mobility, particularly in
terms of how it impacts work-life balance, is key in recruiting top talent.
Enticing a Younger Workforce
According to a Cisco study, 40 percent of U.S. 18-30 year olds check their
smartphones at least once every 10 minutes. Younger workers expect mobile
access at work and view companies that lack mobile savvy as unappealing.
More Efficient Recruiting and Onboarding
With the growth of social media, an increasing number of job seekers are looking
for opportunities on their mobile devices. The interview process has also been
streamlined by mobile technology. Once you’ve made the hire, many onboarding
systems are designed for use on mobile devices, particularly tablets.
7 | It’s a mobile world
*IDC Research – Human Resources and Mobile, 2014
*Cisco: 2014 Mobile Traffic Forecast
Younger workers expect
mobile access at work
and view companies
that lack mobile savvy
as unappealing.
MOBILITY, PAYROLL & HR:
Part 1
Let’s take a look at some of the most significant benefits of
mobility to your Payroll and HR departments.
Streamlined Internal Processes
Need your employees to put in their time off requests or finish benefits
enrollment? Have trouble getting new hires to complete onboarding materials?
Being able to use a mobile device to complete routine or tedious tasks can
improve usage and completion rates as well as overall satisfaction with the
process. Depending on the software provider, many typical HR tasks can now be
completed on smartphones or tablets, making it easy for employees to do these
things conveniently.
Easier Access to Company Data & Information
Employees no longer need to be in the office to access important company
files. By remotely logging into company networks, employees can access all of
their work files from anywhere they have an internet connection. Additionally,
many companies are starting to embrace the cloud to further improve access to
company data.
8 | It’s a mobile world
HR Tasks Gone Mobile:
With advances in payroll and HR
software, many organizations
can now allow their employees to
complete common tasks on any
mobile device. Check with your
software partner to learn what
mobile solutions are available.
•	 Paycheck viewing
•	 Time off requests
•	 Approve Time off requests
•	 Onboarding
•	 Scheduling work shifts
•	 Benefits Enrollment
•	 Employee Recognition
•	 Time and Attendance
•	 And more!
Increased Employee Productivity
Arguably the most significant benefit of mobility is increased
employee productivity. This increased productivity is a result of
several factors – an employee is less likely to be interrupted at
home and perhaps more surprisingly, an employee is more likely
to work longer hours when working remotely. According to a
Citrix survey, workers who use mobile devices for both work and
personal purposes put in 240 more hours per year than those who
do not. Additionally, mobile technology has the ability to simplify
the communication and collaboration process between employees,
further increasing productivity.
Improved Real-Time Decision Making
Mobile technology allows Payroll and HR department heads to
access organizational information in real time – eliminating the need
to manually run time-consuming reports at the office.
More Efficient Time and Labor Management (TLM)
Some TLM solutions allow employees to clock in and out remotely,
request time off, check schedules and more using their mobile devices.
TLM systems like Paylocity’s Web Time also include GPS capabilities,
allowing administrators to set “geo-fences” for employees, limiting the
geographical area where clock in/clock out can occur.
Workers who use mobile devices for both work and personal
purposes put in 240 more hours per year than those who
do not.
—Citrix Global BYO Index, 2-13
9 | It’s a mobile world
MOBILITY, PAYROLL & HR:
Part 2
*Citrix Global BYO Index, 2013
TAKING ADVANTAGE OF
MOBILE SOLUTIONS?
How does a small or mid-sized business truly take advantage of all that mobile
has to offer? Large enterprises have teams and budgets to build custom
applications, but what can you do?
Even small businesses can leverage mobility in their organizations. One of
the simplest ways to do this is to identify mobile functionality and applications
provided by core vendors and partners.
Payroll and HR departments should ask their software vendors if mobile
functionality is available. Some may provide web access or even mobile
applications.
All of this mobile access can save your Payroll and HR departments significant
time by eliminating inquires and phone calls from employees.
10 | It’s a mobile world
Key Considerations for
Vendor Mobile Solutions
Before you start encouraging
employees to use Vendor XYZ’s
app, here are a few things
to consider:
•	 What is the cost? Some companies
offer their app as a standard
feature, but others may charge.
•	 Who is it available for? Check
to make sure it will work on
iOS, Android and possibly even
Windows devices.
•	 Is it usable? Your employees are
used to doing everything from
banking to shopping on their
mobile devices. They are most likely
to utilize a work-related
mobile app that is intuitive
and visually appealing.
MOBILITY REVIEW:
KEY TAKEAWAYS
•	 BYOD is quickly becoming a commonly accepted policy with 74 percent
	 of companies allowing and encouraging the use of personally-owned mobile
	 devices for business purposes.* Your HR department should be considering
	 how to address.
•	 Mobile technology provides many benefits to Payroll and HR departments
	 such as streamlining common internal processes and providing easier access
	 to organizational information.
•	 Embracing mobility has been proven to increase employee productivity
	 and morale. It also helps to attract and retain better talent.
•	 Mobile applications take the usefulness of mobile technology and make it even
	 more efficient. What was once done through a web browser on a PC can now
	 be done with one touch on your mobile device.
•	 Many service vendors now offer apps which provide mobile access to
	 their systems. These apps are being designed with the user in mind and feature
	 visually appealing interfaces. Check with your Payroll and HR provider to see
	 if a mobile app is available.
*Citrix Mobility in Business Report, 2013
EM LOYEE
ENGAGEMENT
AND YOU
WHAT IS EMPLOYEE
ENGAGEMENT?
Most likely, employee engagement is a term that you’ve heard a lot about. But
what does it really mean? Employee engagement is not employee happiness,
nor is it employee satisfaction. As defined by the Business Dictionary, employee
engagement is the emotional connection an employee feels toward his or her
employment organization. Level of engagement tends to influence his or her
behaviors and discretionary effort in work-related activities.
In the simplest terms, the more connected or personally aligned the employee
feels with his or her company, the more likely that employee will be to put in the
extra effort to ensure the company succeeds. Engaged employees aren’t just
working for a paycheck. They are working because they want their company to
succeed and they feel a sense of personal pride in their work.
13 | Employee engagement
Engaged employees
are working
because they want
their company to
succeed and they
feel a sense of
personal pride
in their work.
Engaged
employees aren’t
just working for a
paycheck.
People who believe their jobs
are meaningful channel their
“discretionary effort” into
their work.
—Hay Group Study - Engage Employees
and Boost Performance
WHY DOES EMPLOYEE
ENGAGEMENT MATTER?
Highly engaged
employees are
87 percent less
likely to leave
their companies
than their disengaged
counterparts and are
up to 20 percent more productive.
—Corporate Leadership Council, 2010
90 percent of business leaders believe
employee engagement has an impact on
business success but 75 percent of them have
no engagement plan or strategy.
—Dale Carnegie Institute, 2013
Companies with engaged
employees outperform
competitors, by up to
202 percent.
—Gallup, 2013
$11 Billion is lost annually
due to employee turnover.
—Bureau of National Affairs, 2013
15 | Employee engagement
WHAT TYPE OF EMPLOYEES
DO YOU HAVE?
According to the Gallup’s State of the Workplace Report,
there are three types of employees:
Engaged Employees
These employees stand out amongst
their counterparts because of the extra
effort they bring to their roles on a daily
basis.
•	 Willingly go the extra mile
•	 Work with passion
•	 Adamantly share the goals and
	 values of the company
Not-Engaged Employees
These employees rarely stand out and
are the typical “punch in and punch out”
type of workers.
•	 Not blatantly hostile or disruptive
•	 Work just enough to fulfill
	 their job requirements
•	 Have little or no concern
	 about customers, productivity,
	 profitability, safety, or quality
Actively Disengaged Employees
These employees can be a real detriment
to your company. Typically these
employees are clearly unhappy and often
act out on their dissatisfaction.
•	 Consistently monopolize
	 managers’ time
•	 Actively deter customers
•	 Create a sense of negativity
	 around the workplace
16 | Employee engagement
*Gallup – State of the Workplace, 2013
HOW TO: BOOST EMPLOYEE
ENGAGEMENT AT YOUR COMPANY
Employee engagement is very important to the overall
success of a business. So what are some ways that you
can help drive employee engagement at your company?
Here are a few concepts that can significantly increase the
level of employee engagement.
Establish a System for Recognition
One of the most beneficial strategies is to create a peer-to-peer recognition
system. According to Gallup research, when a team has a sense of affiliation,
employees are driven to do positive things for the business that they otherwise
may not do. Simple concepts like “Thank You” cards or electronic recognition
badges can go a long way to improve camaraderie amongst employees.
Don’t Believe It?
	 41 percent of companies that
	 use peer-to-peer recognition have
	 seen marked positive increases
	 in customer satisfaction.
	 —SHRM / Globoforce Recognition Survey
Paylocity’s Impressions tool, available on
the web or mobile applications, allows for
employees to send feedback that can be private
or shared with everyone.
17 | Employee engagement
*Gallup – State of the Workplace, 2013
* SHRM / Globoforce – Recognition Survey, 2013
HOW TO: BOOST
EMPLOYEE ENGAGEMENT
Cultivate a Community of Communication
Another great way to boost employee engagement is to create an environment
in which employee communication and collaboration is welcome and encouraged.
Employee Self-Service (ESS) portals are an excellent way to provide employees
with the most important information in one place. Additionally, ESS portals allow
for managers to actively communicate with employees about projects, goals,
and objectives.
Manage Employee Performance
An effective system for reviewing and communicating with employees is an
important way to improve morale and engagement. According to a report
from McKinsey*, praise and commendation from managers was rated the
top motivator for performance, beating out other noncash and even financial
incentives, by a majority of workers. Some payroll and HR software providers
offer Performance Management tools that can greatly benefit your organization by
improving the overall review process. Paylocity’s 360 Reviews allow for simple
and collaborative review processes that give the manager and the employee
a full picture of their performance.
18 | Employee engagement
*McKinsey Motivating People - Getting Beyond Money, 2009
Clear articulation about
company vision from
senior leadership, is a
key driver of employee
engagement.
—Dale Carnegie Institute Establish
a System for Recognition
HOW TO: BOOST
EMPLOYEE ENGAGEMENT
Performance Management By the Numbers
Effective Performance Management can significantly impact your bottom
line. Companies that do a good job of managing performance have seen
the following results:
Increased Employee Performance
—Talent Management, LLC Study
Decreased Cost of Hire
—Talent Management, LLC Study
Increased Revenue per Employee
—Talent Management, LLC Study
19 | Employee engagement
EMPLOYEE ENGAGEMENT
REVIEW: KEY TAKEAWAYS
•	 Not-engaged or actively disengaged employees can have a negative impact
	 on both company morale and the bottom line.
•	 Engaged employees have an emotional connection to their company’s
	 success and are willing to work harder to achieve it.
•	 Communication and recognition are two of the most important factors in
	 increasing employee engagement.
•	 Effective performance management through reviews and appraisals can
	 significantly improve employee productivity and job satisfaction.
•	 Peer-to-Peer Recognition and Performance Management tools like
	 Paylocity’s Impressions and 360 Reviews can effectively increase employee
	 engagement and help eliminate many of the manual processes facing HR
	 departments. Check with your Payroll and HR provider to see if these tools
	 are available.
BIG
DAT
WHAT IS BIG DATA?
Companies of all sizes are generating more data today than ever before. In fact,
according to IBM research*, 90 percent of the data in the world today has been
created in the last two years alone.
Not only are companies generating more data, but they’re generating it at a higher
velocity and in greater variety. This is the core concept behind the term “Big Data.”
Often the idea of big data is associated with “big companies.” However, small and
medium businesses deal with their fair share of data. The biggest discrepancy
between small/medium companies and large companies, is the systems in place
to sort and analyze all of that data. Without the ability to properly sort and analyze
big data, companies have a big problem – data is just data, not information.
In order to make well-informed business decisions, company leaders need access
to strong analytics and insight. This insight allows companies of all sizes to more
efficiently manage operational costs, improve revenue streams and analyze
growth opportunities.
So how can you take the data your company generates and turn into valuable,
visually compelling information and even game-changing insight?
22 | Big data
*http://www.ibm.com/smarterplanet/us/en/business_analytics/article/it_business_intelligence.html
Without the ability to
properly sort and analyze
big data, companies
have a big problem –
data is just data,
not information.
“The ability to evaluate and apply
data has always been an integral part
of an organization’s success. But the
potential that exists today to enhance
operations and outcomes is nearly
limitless. Those who understand how
data works and what it can yield will
carry enormous advantage in the
new economy.”
—Bob Herbold, Former Microsoft COO
STATS AND FACTS
ABOUT BIG DATA
By 2020, over 1/3 of all data
will live in or pass through
the cloud.
Data production will be 44 times greater
in 2020 than it was in 2009.
Percentage of data stored
by enterprises.
Individuals create 70 percent
of all data.
20202009
24 | Big data
*CSC Research - http://www.csc.com/insights/flxwd/78931-big_data_universe_beginning_to_explode
BIG DATA AND THE SMALL &
MEDIUM BUSINESS
While the sheer amount of data can vary depending on the size of the company,
all companies regardless of size, need to approach the data they do have in the
same way. Companies need to:
1.	Determine what data is most important
2.	Decide how they can leverage that data into ways of improving operations
One of the most important data sets for small and medium businesses is what
they gather about their own employees and operations. More than likely, your
Payroll and HR departments are frequently tasked with providing information that
will play a significant role in strategic organizational decisions. Often times, small
and medium businesses struggle to provide detailed analysis of this data because
they lack the needed systems and reporting tools.
If your company struggles to analyze important payroll and HR data, or is forced
to rely on tedious, manual processes, you may benefit from utilizing the reporting
and analytics tools available with many payroll and HR software providers.
Only about 18 percent
of small and about 57
percent of medium
businesses utilize
business intelligence
and analytics
solutions*.
25 | Big data
*SMB Group – Top 10 SMB Technology Trends, 2014
BENEFITS OF REPORTING
AND ANALYTICS TOOLS
The data your company generates can be incredibly
valuable if properly analyzed and evaluated. But in order
to effectively analyze this data, you need access to the
right tools. Let’s take a look at some of the most important
advantages of reporting and analytics tools.
Evaluate How Your Organization has Evolved
Some of the most important data needed to grow your business is an
understanding of how your business has changed over the years. Historical
data such as compensation trends, department size, or employee longevity, can
enable senior leadership of your company to make key decisions for the future.
Unfortunately, for many companies, analyzing this data is very difficult, even
impossible. Talk with your IT department or payroll software company to ensure
that your valuable payroll and HR data is never purged.
Eliminate Manual Processes
One of most significant trends with big data is the surge of data available via the
cloud. However, many small and medium businesses are still tracking or saving
valuable payroll and HR data manually on multiple systems. By utilizing a cloud-
based payroll and HR software, you can have instant access to all of your valuable
information and can eliminate the need to track and update this information
manually. Additionally, depending on the provider, you can analyze and report on
this data instantly - whenever you need it.
26 | Big data
“Companies using big
data tend to be five times
more likely to make
business decisions faster.”
—Wilson Raj,
Global Director of Customer Intelligence at SAS
MORE BENEFITS OF REPORTING
AND ANALYTICS TOOLS
Flexibility in Dealing with External Changes
Regardless of industry, companies are often faced with external obstacles that
can affect their business. For example, the Affordable Care Act will require
businesses to take a close look at their organizational structure to assess
compliance status. Many small and medium businesses are worried about costs
and regulatory risks because they may not have the capabilities to properly
analyze their workforce. By utilizing some of the advanced reporting and analytics
tools available with certain providers, these businesses can easily ensure that they
are in full compliance before the ACA regulations begin.
Side Note
27 | Big data
If you aren’t sure how ACA is going to affect your business, visit
Paylocity’s web site to learn the basics of what you need to know.
Check out Paylocity’s YouTube page to see videos on ACA compliance.
BIG DATA:
KEY TAKEAWAYS
•	 Businesses of all shapes and sizes are generating more data today than
	 ever before. From operational data to customer feedback, this data can be
	 extremely beneficial to the success of a business if properly analyzed.
•	 The explosion of big data has led to a dramatic increase in the availability of
	 tools to analyze and evaluate this data. Effective analytics tools are no
	 longer only available to large enterprise corporations.
•	 Senior leadership at companies needs access to detailed insight, in a
	 timely fashion in order to make important business decisions. Reporting and
	 analytics tools can help sort through the data efficiently.
•	 Payroll and HR data is often some of the most pertinent information for key
	 business decisions. But many payroll and HR departments are unequipped
	 to effectively analyze this data without labor-intensive manual process.
	 Payroll and HR software providers can give your company the tools it needs
	 to deal with this challenge.
•	 External changes, such as the ACA requirements, can have a strong
	 influence on a business. Having the flexibility to deal with these changes
	 proficiently can position your business for future success.
CONCLUSION
The world of business is changing.
Payroll and HR departments are crucial to helping their
organizations thrive through change.
From mobility to employee engagement to big data, Payroll and
HR departments have the insight organizational leadership needs.
What you might not have is the right tools, processes and software.
At Paylocity, we believe that with the right tools,
you can move from “I think” and “it seems” to
“I know” and “here’s what the data says.”
At Paylocity, we don’t believe you belong in the backroom, stuck with
manual processes that keep you bogged down from even thinking
about strategic influence.
We believe you belong in the boardroom.
With a seat at the table and the reports, graphs and charts in front of you, giving
you all the information you need to make a difference.
That’s why we’re here. Because we believe in you.
ABOUT PAYLOCITY
Paylocity is a provider of cloud-based payroll and human capital management,
or HCM, software solutions for medium-sized organizations. Paylocity’s
comprehensive and easy-to-use solutions enable its clients to manage their
workforces more effectively. Paylocity’s solutions help drive strategic human
capital decision-making and improve employee engagement by enhancing
the human resource, payroll and finance capabilities of its clients. For more
information, visit www.paylocity.com.
Follow us:
3850 N. Wilke Road Arlington Heights, Illinois 60004 | www.paylocity.com
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2014 GUIDE TO BACKROOM TO BOARDROOM: PAYROLL AND HR

  • 1. 2014 GUIDE TO BACKROOM TO BOARDROOM PAYROLL AND HR
  • 2. TABLE OF CONTENTS 1-2 Introduction 3 It’s a Mobile World 4 Mobility Overview 5 How Mobile is Growing 6 Mobility Trend: BYOD 7 Mobility Trend: Recruiting 8 Mobility, Payroll & HR: Part 1 9 Mobility, Payroll & HR: Part 2 10 Taking Advantage of Mobile Solutions 11 Mobility Review: Key Takeaways 12 Employee Engagement and Your Office 13 What is Employee Engagement 14 Employee Engagement Intro Quote 15 Why does Employee Engagement Matter? 16 What Type of Employees do You Have? 17 How To: Boost Employee Engagement at Your Company 18-19 How To: Boost Employee Engagement 20 Employee Engagement Review: Key Takeaways 21 Big Data 22 What is Big Data? 23 Big Data Intro Quote 24 Stats & Facts about Big Data 25 Big Data and the Small & Medium Business 26 Benefits of Reporting and Analytics Tools 27 More Benefits of Reporting and Analytics Tools 28 Big Data Summary: Key Takeaways 29 Conclusion 30 About Paylocity
  • 3. INTRODUCTION As a payroll or human resources professional, you are a powerful person in your organization. Your department doesn’t live in the land of “nice to have.” You are solidly situated in the world of “get it done.” People getting their paychecks – not optional. Ensuring your organization is compliant with the law – make it happen. Fostering communication between executives and staff – crucial. Your world is important.
  • 4. INTRODUCTION But in the midst of “getting it done” payroll and HR are often pushed to the edges of the organization. Not seen as strategic. Not acknowledged as being the keepers of game-changing information and insight. Sometimes it might even feel like you’ve been relegated to the backroom. The truth is, that’s not where you belong. (At least that’s what we think.) At Paylocity, we think you belong not in the backroom, but in the boardroom. Bringing the insight your department has to the table. Helping form the strategic direction of your organization. Adding real, lasting value to organizational leadership. Making the jump from the backroom to the boardroom isn’t easy. But we think it can be done. That’s why we’ve put together this eBook, to talk about key trends and ways payroll and HR are making a difference in the corners of every business today. The world of payroll and HR is important. It’s time to let everyone see it. We know you can do it.
  • 6. MOBILITY OVERVIEW Mobile technology is revolutionizing the way businesses and their employees operate on a daily basis. Email vs. faxes. The cloud vs. filing cabinets. Even video conference vs. conference rooms. The business world is changing. In order for your business to succeed, adaptation is not optional. The odds are good that a large majority of your company’s workforce uses some form of mobile device in their personal lives. In some cases, individuals may be using multiple devices. According to Cisco’s 2014 Mobile Traffic Forecast, there are more than 7 billion mobile devices active across the globe, of which 77 percent are personal smartphones*. But don’t let the idea of personal devices fool you. According to IDC research, 79 percent of smartphone users have their phone next to them for all but two hours of the working day. It is estimated that by the end of 2014, there will be more mobile-connected devices on earth than there are people. What does this all mean for your company? And more specifically, what does mobility mean to your Payroll and HR departments? Of smartphone users have their phone next to them for all but two hours of the working day. IDC Research Report – Always Connected, 2013 4 | It’s a mobile world *Cisco: 2014 Mobile Traffic Forecast
  • 7. HOW MOBILE IS GROWING Did You Know? New smartphones were activated in 2013 alone. The amount mobile data usage grew in 2013 alone. Mobile traffic in 2013 was 18 times more than all internet traffic in 2000. By 2018, mobile-connected tablets will generate nearly double the traffic generated by the entire global mobile network in 2013. 5 | It’s a mobile world *Cisco: 2014 Mobile Traffic Forecast (all stats on this page)
  • 8. MOBILITY TREND: BYOD BYOD (Bring Your Own Device) The reality is, very few organizations do not allow any of mobile devices for work purposes. Increasingly, the discussion is not “will we” but “how will we” allow mobile device usage in our organization. BYOD is the growing trend of organizations allowing employees to use their personal devices for work purposes. They may or may not provide any reimbursement or compensation. According to an IDC survey, only 43 percent of mobile employees are provided company-owned devices, while as many as 80 percent of employees have their own mobile device that they use for work purposes*. 74 percent of companies have adopted a policy in which the business use of personally owned devices by employees is allowed, accommodated and encouraged.* The Bottom Line Of workers said a company’s BYOD policy influences decisions on whether to accept a job offer*. 6 | It’s a mobile world *Citrix Mobility in Business Report, 2013 *IDC Research – Human Resources and Mobile, 2014 BYOD is a real trend. Employers need to make a decision about whether they will allow personal devices to be used for work processes. Creating a mobile device policy is an important step to ensuring proper usage of company information and tools. For a sample policy visit: http://www.whitehouse.gov/digitalgov/bring-your-own-device.
  • 9. MOBILITY TREND: RECRUITING Many HR and Recruiting departments are recognizing the value of mobility. Recruiting departments are at the top of the list for company functions that can benefit from mobile capabilities*. Some of the most substantial benefits include: Attracting and Retaining Top Talent As mobile technology continues to change traditional workplaces, HR and recruiting departments are recognizing that embracing mobility, particularly in terms of how it impacts work-life balance, is key in recruiting top talent. Enticing a Younger Workforce According to a Cisco study, 40 percent of U.S. 18-30 year olds check their smartphones at least once every 10 minutes. Younger workers expect mobile access at work and view companies that lack mobile savvy as unappealing. More Efficient Recruiting and Onboarding With the growth of social media, an increasing number of job seekers are looking for opportunities on their mobile devices. The interview process has also been streamlined by mobile technology. Once you’ve made the hire, many onboarding systems are designed for use on mobile devices, particularly tablets. 7 | It’s a mobile world *IDC Research – Human Resources and Mobile, 2014 *Cisco: 2014 Mobile Traffic Forecast Younger workers expect mobile access at work and view companies that lack mobile savvy as unappealing.
  • 10. MOBILITY, PAYROLL & HR: Part 1 Let’s take a look at some of the most significant benefits of mobility to your Payroll and HR departments. Streamlined Internal Processes Need your employees to put in their time off requests or finish benefits enrollment? Have trouble getting new hires to complete onboarding materials? Being able to use a mobile device to complete routine or tedious tasks can improve usage and completion rates as well as overall satisfaction with the process. Depending on the software provider, many typical HR tasks can now be completed on smartphones or tablets, making it easy for employees to do these things conveniently. Easier Access to Company Data & Information Employees no longer need to be in the office to access important company files. By remotely logging into company networks, employees can access all of their work files from anywhere they have an internet connection. Additionally, many companies are starting to embrace the cloud to further improve access to company data. 8 | It’s a mobile world HR Tasks Gone Mobile: With advances in payroll and HR software, many organizations can now allow their employees to complete common tasks on any mobile device. Check with your software partner to learn what mobile solutions are available. • Paycheck viewing • Time off requests • Approve Time off requests • Onboarding • Scheduling work shifts • Benefits Enrollment • Employee Recognition • Time and Attendance • And more!
  • 11. Increased Employee Productivity Arguably the most significant benefit of mobility is increased employee productivity. This increased productivity is a result of several factors – an employee is less likely to be interrupted at home and perhaps more surprisingly, an employee is more likely to work longer hours when working remotely. According to a Citrix survey, workers who use mobile devices for both work and personal purposes put in 240 more hours per year than those who do not. Additionally, mobile technology has the ability to simplify the communication and collaboration process between employees, further increasing productivity. Improved Real-Time Decision Making Mobile technology allows Payroll and HR department heads to access organizational information in real time – eliminating the need to manually run time-consuming reports at the office. More Efficient Time and Labor Management (TLM) Some TLM solutions allow employees to clock in and out remotely, request time off, check schedules and more using their mobile devices. TLM systems like Paylocity’s Web Time also include GPS capabilities, allowing administrators to set “geo-fences” for employees, limiting the geographical area where clock in/clock out can occur. Workers who use mobile devices for both work and personal purposes put in 240 more hours per year than those who do not. —Citrix Global BYO Index, 2-13 9 | It’s a mobile world MOBILITY, PAYROLL & HR: Part 2 *Citrix Global BYO Index, 2013
  • 12. TAKING ADVANTAGE OF MOBILE SOLUTIONS? How does a small or mid-sized business truly take advantage of all that mobile has to offer? Large enterprises have teams and budgets to build custom applications, but what can you do? Even small businesses can leverage mobility in their organizations. One of the simplest ways to do this is to identify mobile functionality and applications provided by core vendors and partners. Payroll and HR departments should ask their software vendors if mobile functionality is available. Some may provide web access or even mobile applications. All of this mobile access can save your Payroll and HR departments significant time by eliminating inquires and phone calls from employees. 10 | It’s a mobile world Key Considerations for Vendor Mobile Solutions Before you start encouraging employees to use Vendor XYZ’s app, here are a few things to consider: • What is the cost? Some companies offer their app as a standard feature, but others may charge. • Who is it available for? Check to make sure it will work on iOS, Android and possibly even Windows devices. • Is it usable? Your employees are used to doing everything from banking to shopping on their mobile devices. They are most likely to utilize a work-related mobile app that is intuitive and visually appealing.
  • 13. MOBILITY REVIEW: KEY TAKEAWAYS • BYOD is quickly becoming a commonly accepted policy with 74 percent of companies allowing and encouraging the use of personally-owned mobile devices for business purposes.* Your HR department should be considering how to address. • Mobile technology provides many benefits to Payroll and HR departments such as streamlining common internal processes and providing easier access to organizational information. • Embracing mobility has been proven to increase employee productivity and morale. It also helps to attract and retain better talent. • Mobile applications take the usefulness of mobile technology and make it even more efficient. What was once done through a web browser on a PC can now be done with one touch on your mobile device. • Many service vendors now offer apps which provide mobile access to their systems. These apps are being designed with the user in mind and feature visually appealing interfaces. Check with your Payroll and HR provider to see if a mobile app is available. *Citrix Mobility in Business Report, 2013
  • 15. WHAT IS EMPLOYEE ENGAGEMENT? Most likely, employee engagement is a term that you’ve heard a lot about. But what does it really mean? Employee engagement is not employee happiness, nor is it employee satisfaction. As defined by the Business Dictionary, employee engagement is the emotional connection an employee feels toward his or her employment organization. Level of engagement tends to influence his or her behaviors and discretionary effort in work-related activities. In the simplest terms, the more connected or personally aligned the employee feels with his or her company, the more likely that employee will be to put in the extra effort to ensure the company succeeds. Engaged employees aren’t just working for a paycheck. They are working because they want their company to succeed and they feel a sense of personal pride in their work. 13 | Employee engagement Engaged employees are working because they want their company to succeed and they feel a sense of personal pride in their work. Engaged employees aren’t just working for a paycheck.
  • 16. People who believe their jobs are meaningful channel their “discretionary effort” into their work. —Hay Group Study - Engage Employees and Boost Performance
  • 17. WHY DOES EMPLOYEE ENGAGEMENT MATTER? Highly engaged employees are 87 percent less likely to leave their companies than their disengaged counterparts and are up to 20 percent more productive. —Corporate Leadership Council, 2010 90 percent of business leaders believe employee engagement has an impact on business success but 75 percent of them have no engagement plan or strategy. —Dale Carnegie Institute, 2013 Companies with engaged employees outperform competitors, by up to 202 percent. —Gallup, 2013 $11 Billion is lost annually due to employee turnover. —Bureau of National Affairs, 2013 15 | Employee engagement
  • 18. WHAT TYPE OF EMPLOYEES DO YOU HAVE? According to the Gallup’s State of the Workplace Report, there are three types of employees: Engaged Employees These employees stand out amongst their counterparts because of the extra effort they bring to their roles on a daily basis. • Willingly go the extra mile • Work with passion • Adamantly share the goals and values of the company Not-Engaged Employees These employees rarely stand out and are the typical “punch in and punch out” type of workers. • Not blatantly hostile or disruptive • Work just enough to fulfill their job requirements • Have little or no concern about customers, productivity, profitability, safety, or quality Actively Disengaged Employees These employees can be a real detriment to your company. Typically these employees are clearly unhappy and often act out on their dissatisfaction. • Consistently monopolize managers’ time • Actively deter customers • Create a sense of negativity around the workplace 16 | Employee engagement *Gallup – State of the Workplace, 2013
  • 19. HOW TO: BOOST EMPLOYEE ENGAGEMENT AT YOUR COMPANY Employee engagement is very important to the overall success of a business. So what are some ways that you can help drive employee engagement at your company? Here are a few concepts that can significantly increase the level of employee engagement. Establish a System for Recognition One of the most beneficial strategies is to create a peer-to-peer recognition system. According to Gallup research, when a team has a sense of affiliation, employees are driven to do positive things for the business that they otherwise may not do. Simple concepts like “Thank You” cards or electronic recognition badges can go a long way to improve camaraderie amongst employees. Don’t Believe It? 41 percent of companies that use peer-to-peer recognition have seen marked positive increases in customer satisfaction. —SHRM / Globoforce Recognition Survey Paylocity’s Impressions tool, available on the web or mobile applications, allows for employees to send feedback that can be private or shared with everyone. 17 | Employee engagement *Gallup – State of the Workplace, 2013 * SHRM / Globoforce – Recognition Survey, 2013
  • 20. HOW TO: BOOST EMPLOYEE ENGAGEMENT Cultivate a Community of Communication Another great way to boost employee engagement is to create an environment in which employee communication and collaboration is welcome and encouraged. Employee Self-Service (ESS) portals are an excellent way to provide employees with the most important information in one place. Additionally, ESS portals allow for managers to actively communicate with employees about projects, goals, and objectives. Manage Employee Performance An effective system for reviewing and communicating with employees is an important way to improve morale and engagement. According to a report from McKinsey*, praise and commendation from managers was rated the top motivator for performance, beating out other noncash and even financial incentives, by a majority of workers. Some payroll and HR software providers offer Performance Management tools that can greatly benefit your organization by improving the overall review process. Paylocity’s 360 Reviews allow for simple and collaborative review processes that give the manager and the employee a full picture of their performance. 18 | Employee engagement *McKinsey Motivating People - Getting Beyond Money, 2009 Clear articulation about company vision from senior leadership, is a key driver of employee engagement. —Dale Carnegie Institute Establish a System for Recognition
  • 21. HOW TO: BOOST EMPLOYEE ENGAGEMENT Performance Management By the Numbers Effective Performance Management can significantly impact your bottom line. Companies that do a good job of managing performance have seen the following results: Increased Employee Performance —Talent Management, LLC Study Decreased Cost of Hire —Talent Management, LLC Study Increased Revenue per Employee —Talent Management, LLC Study 19 | Employee engagement
  • 22. EMPLOYEE ENGAGEMENT REVIEW: KEY TAKEAWAYS • Not-engaged or actively disengaged employees can have a negative impact on both company morale and the bottom line. • Engaged employees have an emotional connection to their company’s success and are willing to work harder to achieve it. • Communication and recognition are two of the most important factors in increasing employee engagement. • Effective performance management through reviews and appraisals can significantly improve employee productivity and job satisfaction. • Peer-to-Peer Recognition and Performance Management tools like Paylocity’s Impressions and 360 Reviews can effectively increase employee engagement and help eliminate many of the manual processes facing HR departments. Check with your Payroll and HR provider to see if these tools are available.
  • 24. WHAT IS BIG DATA? Companies of all sizes are generating more data today than ever before. In fact, according to IBM research*, 90 percent of the data in the world today has been created in the last two years alone. Not only are companies generating more data, but they’re generating it at a higher velocity and in greater variety. This is the core concept behind the term “Big Data.” Often the idea of big data is associated with “big companies.” However, small and medium businesses deal with their fair share of data. The biggest discrepancy between small/medium companies and large companies, is the systems in place to sort and analyze all of that data. Without the ability to properly sort and analyze big data, companies have a big problem – data is just data, not information. In order to make well-informed business decisions, company leaders need access to strong analytics and insight. This insight allows companies of all sizes to more efficiently manage operational costs, improve revenue streams and analyze growth opportunities. So how can you take the data your company generates and turn into valuable, visually compelling information and even game-changing insight? 22 | Big data *http://www.ibm.com/smarterplanet/us/en/business_analytics/article/it_business_intelligence.html Without the ability to properly sort and analyze big data, companies have a big problem – data is just data, not information.
  • 25. “The ability to evaluate and apply data has always been an integral part of an organization’s success. But the potential that exists today to enhance operations and outcomes is nearly limitless. Those who understand how data works and what it can yield will carry enormous advantage in the new economy.” —Bob Herbold, Former Microsoft COO
  • 26. STATS AND FACTS ABOUT BIG DATA By 2020, over 1/3 of all data will live in or pass through the cloud. Data production will be 44 times greater in 2020 than it was in 2009. Percentage of data stored by enterprises. Individuals create 70 percent of all data. 20202009 24 | Big data *CSC Research - http://www.csc.com/insights/flxwd/78931-big_data_universe_beginning_to_explode
  • 27. BIG DATA AND THE SMALL & MEDIUM BUSINESS While the sheer amount of data can vary depending on the size of the company, all companies regardless of size, need to approach the data they do have in the same way. Companies need to: 1. Determine what data is most important 2. Decide how they can leverage that data into ways of improving operations One of the most important data sets for small and medium businesses is what they gather about their own employees and operations. More than likely, your Payroll and HR departments are frequently tasked with providing information that will play a significant role in strategic organizational decisions. Often times, small and medium businesses struggle to provide detailed analysis of this data because they lack the needed systems and reporting tools. If your company struggles to analyze important payroll and HR data, or is forced to rely on tedious, manual processes, you may benefit from utilizing the reporting and analytics tools available with many payroll and HR software providers. Only about 18 percent of small and about 57 percent of medium businesses utilize business intelligence and analytics solutions*. 25 | Big data *SMB Group – Top 10 SMB Technology Trends, 2014
  • 28. BENEFITS OF REPORTING AND ANALYTICS TOOLS The data your company generates can be incredibly valuable if properly analyzed and evaluated. But in order to effectively analyze this data, you need access to the right tools. Let’s take a look at some of the most important advantages of reporting and analytics tools. Evaluate How Your Organization has Evolved Some of the most important data needed to grow your business is an understanding of how your business has changed over the years. Historical data such as compensation trends, department size, or employee longevity, can enable senior leadership of your company to make key decisions for the future. Unfortunately, for many companies, analyzing this data is very difficult, even impossible. Talk with your IT department or payroll software company to ensure that your valuable payroll and HR data is never purged. Eliminate Manual Processes One of most significant trends with big data is the surge of data available via the cloud. However, many small and medium businesses are still tracking or saving valuable payroll and HR data manually on multiple systems. By utilizing a cloud- based payroll and HR software, you can have instant access to all of your valuable information and can eliminate the need to track and update this information manually. Additionally, depending on the provider, you can analyze and report on this data instantly - whenever you need it. 26 | Big data “Companies using big data tend to be five times more likely to make business decisions faster.” —Wilson Raj, Global Director of Customer Intelligence at SAS
  • 29. MORE BENEFITS OF REPORTING AND ANALYTICS TOOLS Flexibility in Dealing with External Changes Regardless of industry, companies are often faced with external obstacles that can affect their business. For example, the Affordable Care Act will require businesses to take a close look at their organizational structure to assess compliance status. Many small and medium businesses are worried about costs and regulatory risks because they may not have the capabilities to properly analyze their workforce. By utilizing some of the advanced reporting and analytics tools available with certain providers, these businesses can easily ensure that they are in full compliance before the ACA regulations begin. Side Note 27 | Big data If you aren’t sure how ACA is going to affect your business, visit Paylocity’s web site to learn the basics of what you need to know. Check out Paylocity’s YouTube page to see videos on ACA compliance.
  • 30. BIG DATA: KEY TAKEAWAYS • Businesses of all shapes and sizes are generating more data today than ever before. From operational data to customer feedback, this data can be extremely beneficial to the success of a business if properly analyzed. • The explosion of big data has led to a dramatic increase in the availability of tools to analyze and evaluate this data. Effective analytics tools are no longer only available to large enterprise corporations. • Senior leadership at companies needs access to detailed insight, in a timely fashion in order to make important business decisions. Reporting and analytics tools can help sort through the data efficiently. • Payroll and HR data is often some of the most pertinent information for key business decisions. But many payroll and HR departments are unequipped to effectively analyze this data without labor-intensive manual process. Payroll and HR software providers can give your company the tools it needs to deal with this challenge. • External changes, such as the ACA requirements, can have a strong influence on a business. Having the flexibility to deal with these changes proficiently can position your business for future success.
  • 31. CONCLUSION The world of business is changing. Payroll and HR departments are crucial to helping their organizations thrive through change. From mobility to employee engagement to big data, Payroll and HR departments have the insight organizational leadership needs. What you might not have is the right tools, processes and software. At Paylocity, we believe that with the right tools, you can move from “I think” and “it seems” to “I know” and “here’s what the data says.” At Paylocity, we don’t believe you belong in the backroom, stuck with manual processes that keep you bogged down from even thinking about strategic influence. We believe you belong in the boardroom. With a seat at the table and the reports, graphs and charts in front of you, giving you all the information you need to make a difference. That’s why we’re here. Because we believe in you.
  • 32. ABOUT PAYLOCITY Paylocity is a provider of cloud-based payroll and human capital management, or HCM, software solutions for medium-sized organizations. Paylocity’s comprehensive and easy-to-use solutions enable its clients to manage their workforces more effectively. Paylocity’s solutions help drive strategic human capital decision-making and improve employee engagement by enhancing the human resource, payroll and finance capabilities of its clients. For more information, visit www.paylocity.com. Follow us: 3850 N. Wilke Road Arlington Heights, Illinois 60004 | www.paylocity.com