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Today, a variety of IT applications support business processes, giving it a competitive edge. Hence, applications that drive these businesses need to evolve just as rapidly while ensuring uninterrupted service to the customer.
Systems and applications do stabilize over time, but they still need maintenance. However, maintaining support resources and infrastructure can be costly and time consuming. Several models have emerged in the recent past that try and address this challenge, however a majority of them have had little success, frustrating service providers and customers alike and leaving neither of them satisfied.
In this webinar, our Consulting Director, Manoj Machiwal, will talk about how to address these challenges using the Pay per Ticket Model, a phase of new revolution in the AMS industry.
Get the maximum from your application support and maintenance investments and take a look at the future road map of AMS.
Know more, please visit: http://www.jadeglobal.com/
ROSAN:Hello everyone, and thank you for joining us today. Just a little housekeeping before we beginAt any time throughout the presentation and during the Q&A you can submit chat questions on your GoToWebinar consoleWhen we go to the Q&A if you would like your line to be opened simply “select “Raise Hand” on your GTW console and we will let you know when your line is opened.(NEXT SLIDE) INTRODUCTIONS….
ROSAN:A few introductions. My name is Rosan Primeau, Director of Marketing at USJadeI’m joined by Manoj Machiwal, Consulting Manager at USJade….The presentation will be approximately 35 to 40 minutes and the remainder of the hour will be Q&A. We are happy to talk to you at anytime after the meeting, so do not hesitate to contact us.NEXT SLIDE
Example – Mainframe support, no one want to do, 11i getting obsolete
Org need support during month-end, year-end, limited DBA support for fixed duration
Refer Service Guide
Application Management and Support - Shared Services Featuring the Pay Per Ticket Model