Industrial Internet of Things (IIoT) for automating auto service processes. *Paperless job tracking of vehicle services *Real-time data of service personnel effort logging *Real-time status of car service (Available on personal devices (smartphone, PC, etc.)) *Service history Benefits: *Increases service productivity *Eliminates paper work *Provides real-time view of service process *Increases customer satisfaction and retention

1. iTAS Innovations
your technology partner
Jaipal D
iSAST: Smart Auto Service Tracker

2. CONFIDENTIAL 3/31/2017, v0.7
Introduction
• What is iSAST?
– Smart Auto Service Tracker
• Tags: Car Service Tag, Employee ID Tag, Smart Job Tag Poster
• Devices: Job Tracking Device, PC
• Infra: IP wireless network
• Applications
– Customer Loyalty Rewards Program
• Loyalty reward cards
• Why iSAST?
– Paperless job tracking of vehicle services
– Real-time data of service personnel effort logging
– Real-time status of car service
• Available on personal devices (smartphone, PC, etc.)
– Service history
• Benefits
– Increases service productivity
– Eliminates paper work
– Provides real-time view of service process
– Increases customer satisfaction and retention
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Requirements
• Car Tracking
– Report time spent in each stage of the service
– Report current service status to management teams and customers
• Service Technicians Tracking
– Provide real-time job tracking data
• Service technician productivity assessment
– Report time spent on each task while servicing cars
– Eliminate paper work in job tracking process
• Increase productivity of service technicians, supervisors and advisors
• Customer Loyalty Rewards Program/ e-Service Wallet
– Add loyalty points for new car purchase, service visits and referrals
• Accumulated loyalty points can be redeemed for service discounts
– Special loyalty points for services done on or before due date
– Priority setting for platinum, gold, silver card holders in service
offering
• Based on accumulated loyalty points
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Employee Id Tag (EIT)
1. Stores employee Id
2. Used in combination with
SJTP and CST during job
start/ stop actions
iSAST System View
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Car Service Tag (CST)
Tag tied to the car in service center
(e.g. can be tied to mirror)
1. During service registration, car
profile is written to this tag: like;
• License plate number, model
number, chassis number, intake
time, car owner name and
contact info
2. Smartphone is used to write the
tag, usually by service advisor
3. The same registration data is
also sent to CJMS over wireless
local network
4. This tag will be used in all the
service stages to log job start/ stop
by technicians/ supervisors
Service Smartphone
Used by Service advisor
1. To prepare Car Service Tag
2. To send registration details to CJMS
3. To check the status of service
4. To communicate with the car owner
by just tapping CST
Centralized Job Management System (CJMS)
Used by service center
1. Receives job processing details wirelessly from a
technician/ supervisor via JTD (Job start/ stop time,
technician Id, vehicle Id)
2. Computes the job data per technician, per vehicle
3. generates the job report for technician
daily/weekly/monthly
4. generates service report for a vehicle under service
5. Send service status to service mangers and
customers on their personal devices
Smart Job Tag
Poster (SJTP)
Smart Job Tag Poster (SJTP)
Wall mounted in all service stations
1. Smart tags for all possible services embedded in
smart poster
2. Used by supervisor/ technician to record job start/
stop time by tapping service smartphone
3. Stores unique id of a job
4. Stores service stage id
Job Tracking Device (JTD)
Used by supervisor/ technician to record job
start/ stop time by tapping SJTP
1. Communicates with CJMS with following
data:
• Job ID, Job start/ stop time, technician ID,
Car ID, etc.
Possible JTD: Android smartphone, Wall
mountable device with detachable Tag reader

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iSAST Use Case –Smartphone as JTD
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Registration
1. Register car in the CJMS with the following details:
• registration time, owner name and contact, chassis number, license
plate number, model number, etc.
2. Prepare CST by writing the above details using service smartphone
3. Send car for service station for servicing
• CST
• Service Smartphone
• CJMS
Service
• Prepare e-job sheet on service smartphone/ CJMS
• Assign specific jobs to technicians
• Tap JTD on CST, EIT and the respective SJTP from the poster to start
the job
• Send the collected data from the above tags to CJMS along with the
start time info
• Tap JTD on CST, EIT and respective SJTP from the poster to stop the
job (on completion)
• Send the collected data from the above tags to CJMS along with the
stop time info
Car moves to next service stage, and steps will be repeated till completion
• CST
• EIT
• SJTP
• JTD
• CJMS
Final Inspection
On completion of all the assigned jobs, service advisor will physically
inspect, and if acceptable, will do the following:
• Tap “Job Complete” on SJTP and CST
• Send “Job Complete” time to CJMS from Service Smartphone
Report Generation
On completion of service, CJMS will process and generate the report for
each technician and car
• CST
• EIT
• SJTP
• Service Smartphone
• CJMS
• CJMS
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Technician Time Card
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Service Card Log
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Job Id ?
Service Smartphone
Car Service Tag (CST)
Employee Id Tag (EIT)
Smart Job Tag Poster (SJTP)
Additional information, if any, can be stored
in these tags as stated in the iSAST system
view slide
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Thank you